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Βαθμολογία σύμφωνα με τις κριτικές πελατών της KAYAK
7,9
Turkish AirlinesΣυνολική βαθμολογία από 23794 κριτικές
7,8Επιβίβαση
7,8Άνεση
8,2Πλήρωμα
8,0Διασκέδαση
7,9Φαγητό
Κριτικές αεροπορικής
Πλεονεκτήματα: "Fast and easy."
Μειονεκτήματα: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Διαβάστε περισσότερα για την Turkish Airlines
Πλεονεκτήματα: "Fast and easy."
Μειονεκτήματα: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Excellent service for affordable price"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "Crew was very good."
Μειονεκτήματα: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Πλεονεκτήματα: "Movie options were good. Even though I didn't use it, they offer 2 checked bags for free in the economy class compared to the standard 1 that most airlines give."
Μειονεκτήματα: "Nothing specifically. It was a pretty standard flight experience."
Πλεονεκτήματα: "Food was great so was service"
Μειονεκτήματα: "All was good"
Πλεονεκτήματα: "Entertainment"
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Πλεονεκτήματα: "Entertainment , food, personal,"
Μειονεκτήματα: "See comments above about connection at IST."
Πλεονεκτήματα: "Friendly staff, decent meals, comfortable seating"
Μειονεκτήματα: "Istanbul airport- needs major refurbishment"
Πλεονεκτήματα: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "Professional and friendly staff"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Comfort, food, staff, everything"
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Μειονεκτήματα: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "Pretty much everything except for the fact that they have no entertainment in Russian"
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Μειονεκτήματα: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "the crew so courteous and very pleasant"
Μειονεκτήματα: "kosher food just ok"
Μειονεκτήματα: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Everything."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "the entertainment, the food, the service"
Μειονεκτήματα: "everything was perfect"
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "Crew is amazing and friendly"
Μειονεκτήματα: "Space on airplanes"
Πλεονεκτήματα: "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
Πλεονεκτήματα: "Entertainment selection was nice."
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "The flight was more than 4 hours late making us miss our connections"
Πλεονεκτήματα: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Μειονεκτήματα: "Being on time."
Πλεονεκτήματα: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Μειονεκτήματα: "It was canceled"
Πλεονεκτήματα: "Food was great. Especially the ice cream."
Μειονεκτήματα: "The girls were sweet as usual!"
Μειονεκτήματα: "Wider seats, more leg room"
Μειονεκτήματα: "Worst first class service. Only came by twice in two hour flight"
Πλεονεκτήματα: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Μειονεκτήματα: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Πλεονεκτήματα: "Delta’s crew is always the best. On schedule"
Μειονεκτήματα: "This was a 2 hour flight, some entertainment would be nice..."
Πλεονεκτήματα: "boarding was on time"
Μειονεκτήματα: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Μειονεκτήματα: "Flight was delayed."
Μειονεκτήματα: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Πλεονεκτήματα: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Μειονεκτήματα: "No leg rest"
Πλεονεκτήματα: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Πλεονεκτήματα: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Πλεονεκτήματα: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Μειονεκτήματα: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Πλεονεκτήματα: "Great service from ground and flight crew."
Μειονεκτήματα: "Not comfortable on today’s packed planes"
Πλεονεκτήματα: "Food and service was nice"
Μειονεκτήματα: "Very long route to my final destination"
Πλεονεκτήματα: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Μειονεκτήματα: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Μειονεκτήματα: "When checkin documents The lady was having conversations and I had to run from C to E. Then through the line I had to step aside again because my boarding pass was invalid. Many steps to check documents but still at the actual gate the documents had to be checked again."
Πλεονεκτήματα: "Flight attendants were pleasant."
Πλεονεκτήματα: "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
Μειονεκτήματα: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Πλεονεκτήματα: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Μειονεκτήματα: "Copilot was an hour late, inexplicably"
Μειονεκτήματα: "That most of the seats do not recline do they could sell more seats."
Μειονεκτήματα: "Both Delta planes were too warm. My fingers were sweating, which is a first."
Πλεονεκτήματα: "Free earphones"
Μειονεκτήματα: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Πλεονεκτήματα: "Delta Studio"
Μειονεκτήματα: "Food choices were not appetizing."
Πλεονεκτήματα: "Friendly and cleanliness."
Μειονεκτήματα: "Cold drinks were warm."
Πλεονεκτήματα: "Attendants were courteous quick and attentive. On board entertainment was awesome. Kept us fed with main course snacks and beverages throughout. Made a 10 hour flight bearable."
Μειονεκτήματα: "Music selection available was seriously lacking but the movies and games made up for that. Also Air France going into Greece was not as good. Seats had a gap between seat and window, food left much to be desired and service was not as courteous as delta's."
Πλεονεκτήματα: "Quick boarding, nice staff, good entertainment available."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Very friendly and helpful staff."
Μειονεκτήματα: "Some of the video I was watching on my personal screen was low quality. Difficult to hear and kept breaking up/freezing so I would miss important words. At one point I had to rewind it because I had missed something important. Captions were not available for the movie I was watching."
Πλεονεκτήματα: "Great Service and amenities for a great price!"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "I had my own entertainment...none on the plane. No food...just pretzels."
Μειονεκτήματα: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Πλεονεκτήματα: "Crew professional and courteous"
Μειονεκτήματα: "5 flights cancelled, poor communication, total chaos in rebooking, lines 5 hrs long to get rebooked."
Πλεονεκτήματα: "Comfort"
Μειονεκτήματα: "Internet"
Πλεονεκτήματα: "Muslim food"
Μειονεκτήματα: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Πλεονεκτήματα: "Flight and the crew!"
Μειονεκτήματα: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Μειονεκτήματα: "Everything was OK"
Μειονεκτήματα: "Flight got cancelled"
Μειονεκτήματα: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Πλεονεκτήματα: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Μειονεκτήματα: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Μειονεκτήματα: "Staff rude and short"
Μειονεκτήματα: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Πλεονεκτήματα: "Everything was smooth and effortless."
Μειονεκτήματα: "Can’t think of anything."
Πλεονεκτήματα: "Crew was nice and friendly"
Μειονεκτήματα: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Πλεονεκτήματα: "KLM staff is great"
Πλεονεκτήματα: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Πλεονεκτήματα: "Food provided, staff kind"
Μειονεκτήματα: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Πλεονεκτήματα: "My seat at the window was great and the staff really friendly and courteous!"
Πλεονεκτήματα: "the crew was nice"
Μειονεκτήματα: "Seat confort on long flights, leg rooms,"
Πλεονεκτήματα: "The crew was very nice"
Μειονεκτήματα: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Πλεονεκτήματα: "The flight arrived a few minutes early."
Μειονεκτήματα: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Πλεονεκτήματα: "Entertainment options."
Μειονεκτήματα: "Service was poor, seat did not recline, and the food was terrible."
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "Seat a little cramped."
Πλεονεκτήματα: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Μειονεκτήματα: "Boarding could be better"
Πλεονεκτήματα: "Employees were very friendly"
Μειονεκτήματα: "The seats were very small"
Πλεονεκτήματα: "Crew was awesome"
Μειονεκτήματα: "."
Πλεονεκτήματα: "The crew was efficient. Flight left on time. Food and wine served."
Μειονεκτήματα: "No entertainment."
Πλεονεκτήματα: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Πλεονεκτήματα: "Comfort was better than on the previous Dash-8. Food was OK."
Μειονεκτήματα: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Πλεονεκτήματα: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Μειονεκτήματα: "Can't think of anything."
Πλεονεκτήματα: "The leg room, was surprisingly roomy"
Μειονεκτήματα: "The food and that there was no entertainment."
Μειονεκτήματα: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Πλεονεκτήματα: "Lovely staff, good food, great movies."
Πλεονεκτήματα: "Airlines issue"
Μειονεκτήματα: "Profiling certain customers"
Πλεονεκτήματα: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Μειονεκτήματα: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Πλεονεκτήματα: "newer plane, good staff"
Μειονεκτήματα: "need better and more food options, more often"
Πλεονεκτήματα: "That we didn’t crash"
Μειονεκτήματα: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Πλεονεκτήματα: "Catering is ok"
Μειονεκτήματα: "Seats comfort really old school"
Μειονεκτήματα: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Πλεονεκτήματα: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Μειονεκτήματα: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Πλεονεκτήματα: "Flight attendants tried their best given what they had to work with."
Μειονεκτήματα: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Πλεονεκτήματα: "Wide selection of entertainment, food was good."
Μειονεκτήματα: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Πλεονεκτήματα: "Food and drink service"
Μειονεκτήματα: "Boarding pass facility"
Πλεονεκτήματα: "We love the flight all the way"
Πλεονεκτήματα: "We really liked the KLM people, from the check in crew to the flight attendants."
Πλεονεκτήματα: "A nice short flight"
Μειονεκτήματα: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Πλεονεκτήματα: "It was very comfortable"
Μειονεκτήματα: "The crew was great"
Πλεονεκτήματα: "Flight was quick, professional, friendly."
Πλεονεκτήματα: "Food was relatively good"
Μειονεκτήματα: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Πλεονεκτήματα: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Μειονεκτήματα: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
Πλεονεκτήματα: "Everything"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "The flight and crew were very nice"
Μειονεκτήματα: "Delays"
Μειονεκτήματα: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Πλεονεκτήματα: "That I took off and landed safely."
Μειονεκτήματα: "The attitude of the employees."
Μειονεκτήματα: "Delay upon delay"
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Μειονεκτήματα: "Didn’t make the flight because of previous flight was delayed"
Πλεονεκτήματα: "Good crew, but terrible turbulence and broken microphone"
Μειονεκτήματα: "No concerns What I expected for a quick flight"
Μειονεκτήματα: "Last minute (after partial boarding) they had to switch planes due to a "maintenance issue" which I would think they would have caught earlier."
Πλεονεκτήματα: "More room"
Μειονεκτήματα: "Food"
Μειονεκτήματα: "Very good"
Πλεονεκτήματα: "Easy boarding"
Μειονεκτήματα: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"
Πλεονεκτήματα: "Crew was excellent, very polite, very helpful."
Μειονεκτήματα: "Entertainment system would not play any movies or music. Eventually they got it working for most passengers, but around 20% including myself still had no service."
Πλεονεκτήματα: "The flight crew were absolutely marvelous and were wonderful on board."
Μειονεκτήματα: "British Airways had too tight of connections on flights that we purchased and then they ran late. Because of this, we had to rebook both going to Europe and coming back. Our friends were then charged extra luggage fees when being put on a domestic flight back home after going through customs. It will be difficult for me to want to use British Airways again because of all the flight change notifications we got before traveling and then once we did actual travel."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "I was in such pain by the time I left this flight, the seats were horrible."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Μειονεκτήματα: "I had to put my carry on item 10 seats behind my seat location. That delayed my leaving of the plane to my next flight."
Πλεονεκτήματα: "No issues at all"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Good service . Timothy was excellent . Hostess ."
Μειονεκτήματα: "No longer free entries on board like before"
Πλεονεκτήματα: "crew"
Μειονεκτήματα: "food purchase options limited on a long flight"
Πλεονεκτήματα: "Staff was great. choice of food/beverages."
Μειονεκτήματα: "The people in front of us were having a party all night during the quiet period."
Πλεονεκτήματα: "I was really impressed by the dinner and breakfast choices. I liked that the plane had several bathrooms, and great-looking staff. It’s sad to fly somewhere and see staff not care about their appearance. They were also very attentive and personable."
Μειονεκτήματα: "I’m a tall person so sitting through a 9-hour flight was hard for me. I tried to go to sleep but leg room was an issue. I sat in the middle row in the back center section of the plane."
Πλεονεκτήματα: "That I got there safely"
Μειονεκτήματα: "My bags were not sent though. I had to pick them up in London and transport then to another terminal where Jet Blue is. American says no contract with Jet Blue. Yet when I departed Sjc bags were sent through American to Jet Blue arrived in London no problem. Rather other way Around Jet Blue to American. Kayak don't sell us tickets through Amiteris because American Airlines owns them it does not work well!!!!@'m"
Πλεονεκτήματα: "Great flight & got in early"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Excellent service. Crew was friendly and helpful. Food was great."
Μειονεκτήματα: "Just didn't like the movies offered, but how do you please everyone? :-)"
Πλεονεκτήματα: "More options for food like rice chicken or rice beef"
Μειονεκτήματα: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Πλεονεκτήματα: "The food"
Μειονεκτήματα: "The smell of the bathroom"
Πλεονεκτήματα: "Entertainment and meals"
Μειονεκτήματα: "Crew could of been friendlier"
Μειονεκτήματα: "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
Μειονεκτήματα: "The flight, listed as a Finnair flight, was operated by American Airlinea. The small domestic plane was cramped and uncomfortable for a cross Atlantic over night flight. The expectation was a European transatlantic airliner. Make sure you check the plane model before you book."
Μειονεκτήματα: "food options, departure delay"
Πλεονεκτήματα: "Boarding and debar king was quick."
Μειονεκτήματα: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Μειονεκτήματα: "No entertainment, no food"
Μειονεκτήματα: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Μειονεκτήματα: "The crew really seemed like they didn't like their job, and didn't want to be there. I felt kind of bad for them, nobody should be stuck in a job they hate."
Πλεονεκτήματα: "The pilot was amazing!"
Πλεονεκτήματα: "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
Μειονεκτήματα: "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
Πλεονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Quick flight, great service"
Μειονεκτήματα: "Was not accommodated for a missed flight"
Πλεονεκτήματα: "the wine was good"
Μειονεκτήματα: "the tv"
Μειονεκτήματα: "For the length of the flight, the plane used didn't have entertainment"
Πλεονεκτήματα: "Very smooth flight with excellent crew!"
Μειονεκτήματα: "There were no individual monitors at the seats."
Μειονεκτήματα: "Not being delayed so much on an already very late flight."
Πλεονεκτήματα: "Everyone was cordial"
Μειονεκτήματα: "Entertainment system, especially the sound was poor"
Πλεονεκτήματα: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Μειονεκτήματα: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Πλεονεκτήματα: "The flight was running late due to technical difficulties but they did take good care of us. Even the rescheduling of the connecting flight was easy."
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Πλεονεκτήματα: "That we got there"
Μειονεκτήματα: "Crew stern and harsh."
Πλεονεκτήματα: "Worst seats of any airline"
Μειονεκτήματα: "Worst seats of any airline"
Μειονεκτήματα: "Departure and arrival was late."
Μειονεκτήματα: "Movie options were extremely limited"
Μειονεκτήματα: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Πλεονεκτήματα: "The service the upgrade.the fight excellent"
Μειονεκτήματα: "Hard to say"
Πλεονεκτήματα: "Airfare is very reasonable. Food on the planes are average. Service is average."
Μειονεκτήματα: "Flight was delayed from Vancouver to Portland"
Μειονεκτήματα: "Long time till take off"
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Seats"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Broken headphone for TV screen"
Μειονεκτήματα: "Flight was more than hour delayed. When it hit the turbulence zone it was insanely scary. I know it's nobody's fault but leaves bad felling about the flight."
Μειονεκτήματα: "Gate change but no announcement"
Πλεονεκτήματα: "Great crew, great food, seat was amazing."
Μειονεκτήματα: "Everything. Will not fly air Canada again. Even if it costs me more money."
Μειονεκτήματα: "Our flight got canceled 12 hours before we were supposed to take off. They postponed our flight 24 hours. It took forever to change it so that we still arrived at our destination on the same day. I'm glad I checked my email before going to bed because otherwise I would have shown up to the airport not knowing my flight was canceled. That should not have happened. It almost ruined my trip."
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Πλεονεκτήματα: "Great crew and was comfortable"
Μειονεκτήματα: "Food was expensive"
Πλεονεκτήματα: "Good service hassle free"
Μειονεκτήματα: "No legroom at all. Try to squeeze far too many passengers."
Πλεονεκτήματα: "The flight had to abort take off due to an issue with the pilot seat. We had to return to the gate for them to fix the problem. Left the gate a second time only to sit on the runway with no explanation from the pilot."
Πλεονεκτήματα: "My flight was on time"
Πλεονεκτήματα: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."
Πλεονεκτήματα: "The boarding process onto the plane in Barcelona was excellent. I also find the Air Canada crews to be very professional and the food was good."
Μειονεκτήματα: "The seats are very tight and the overhead bins are only large enough to hold one roll-on bag. Also you have to download an app in order to have any entertainment."
Πλεονεκτήματα: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Πλεονεκτήματα: "The personnel were pleasant and efficient."
Μειονεκτήματα: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Πλεονεκτήματα: "Why is it ok for flights to the US to always be 20-30 mins late ?"
Μειονεκτήματα: "Delayed flight and tv screens were not working well"
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "Nothing much for breakfast"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Μειονεκτήματα: "Horrible to say the least"
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Μειονεκτήματα: "They overbooked. Almost didnt get one"
Πλεονεκτήματα: "Flight was good.dela"
Μειονεκτήματα: "Delay for both ways"
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Πλεονεκτήματα: "Check in"
Μειονεκτήματα: "Food and entertainment"
Μειονεκτήματα: "service was not that great"
Μειονεκτήματα: "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"
Πλεονεκτήματα: "Air Canada made a last minute change on my iteniary which resulted in an 8 hour layover in Canada. Coming off a ten hour flight from Seoul this was not appreciated."
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Μειονεκτήματα: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Πλεονεκτήματα: "I liked coming back home on time as scheduled."
Μειονεκτήματα: "My flight to Vancouver was delayed and i was not even notified by email or any means. I arrived there very late and it cost me money when I had planned to take the train which was no longer running when I got there!"
Πλεονεκτήματα: "Got back home."
Μειονεκτήματα: "Air Canada messed up new luggage process in YYZ for our BDA flight. Some connections qualify for baggage transfer with no pickup in Customs. BDA does not qualify. AC spent over an hour trying to figure out what to do with the luggage. Poor communication and inconsistent messaging didn't help. We made our connection but only because it was otherwise delayed arriving due to weather."
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "The only thing I liked is the fact that I arrived safely at my destination."
Μειονεκτήματα: "I did not like the three house delay in Toronto. And, of course, we were always told, it will be just a few more minutes each time so for three hours we were stuck, milling around @ the gate.....well actually between two gates because they kept changing gates.......waiting for the flight. If I'd know it was going to be 3 hours, I would have maybe gotten some food and wandered away to find a place that had a spot to sit. Instead, standing on one foot and then the other, hungry for three house while Air Canada got their #@%*# together and found a plane that actually functioned appropriately."

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