Πλεονεκτήματα: "Poor service overall. Seats were just like in the economy area, not much different."
Μειονεκτήματα: "Better service"
Πλεονεκτήματα: "The best"
Μειονεκτήματα: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Πλεονεκτήματα: "Boarding was smooth."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "The boarding process was rough and haphazard"
Πλεονεκτήματα: "The male flight attendant giving the pre flight and pre landing spiels kept the passengers rapt with his droll humor. Kudos..."
Πλεονεκτήματα: "Flight attendants were amazing"
Μειονεκτήματα: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Μειονεκτήματα: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Πλεονεκτήματα: "Flight was short"
Μειονεκτήματα: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Μειονεκτήματα: "Wifi didn't work"
Μειονεκτήματα: "Food really bad on both segments."
Πλεονεκτήματα: "Everything met my expectations"
Πλεονεκτήματα: "Crew was awesome"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "Plane was FREEZING!!!"
Πλεονεκτήματα: "Charging at every seat is great."
Μειονεκτήματα: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Πλεονεκτήματα: "Amazing service from crew"
Μειονεκτήματα: "The Male flight attendant was rather rude"
Μειονεκτήματα: "Choice of healthier snack"
Πλεονεκτήματα: "Excellent cabin crew!"
Μειονεκτήματα: "Boarding on time and announcing changes to the bowrding schedule instead of leaving customers guessing."
Μειονεκτήματα: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Πλεονεκτήματα: "Great entertainment system."
Πλεονεκτήματα: "The Crew on this flight was great and the flight was quick."
Μειονεκτήματα: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Πλεονεκτήματα: "i likes that drinks were free"
Μειονεκτήματα: "i shouldn’t have to pay for headphones"
Πλεονεκτήματα: "Check in was on time and efficient, crew was kind, we arrived early"
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "Crew was kind and helpful. Snacks were great!"
Πλεονεκτήματα: "The in flight entertainment was superb."
Μειονεκτήματα: "I have no complaints."
Πλεονεκτήματα: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Μειονεκτήματα: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Μειονεκτήματα: "Terrible customer service. Took two business days to respond."
Πλεονεκτήματα: "Everything was great, flight attendants were awesome"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Crowded waiting area and plane. Awful on plane!"
Πλεονεκτήματα: "I needed to run real fast to the connection flight and gladly got there on time."
Μειονεκτήματα: "Haven't left yet!!!"
Πλεονεκτήματα: "Friendliness, spirit, organization of crew."
Μειονεκτήματα: "The obvious- no leg room, no food"
Πλεονεκτήματα: "Fast and very friendly staff."
Πλεονεκτήματα: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Μειονεκτήματα: "Economy is very tight quarters."
Πλεονεκτήματα: "On time flight"
Μειονεκτήματα: "Cramped seating in coach. Think comfort not profit"
Πλεονεκτήματα: "So many movies to watch. Keep it up!"
Μειονεκτήματα: "The food was too sweet and salty."
Πλεονεκτήματα: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Μειονεκτήματα: "No complaints!"
Μειονεκτήματα: "Gate agent not friendly"
Πλεονεκτήματα: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Πλεονεκτήματα: "The crew had the most amazing attitude. Very friendly. It really makes a big difference. Seemed like the positive attitude was contagious. Thanks to them."
Μειονεκτήματα: "The seats were entirely too close. Not enough legroom. Legroom was easily two inches less than typical. I am 6'4" and I could not get my knees to go behind the seat in front of me. I had one knee in the aisle and the other between the two seats in front of me. I know I'm taller than average, but I don't think I'm asking too much. Just want to be able to sit normally."
Πλεονεκτήματα: "The courtesy of the staff and the seats in the "delta comfort" section."
Μειονεκτήματα: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Πλεονεκτήματα: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Πλεονεκτήματα: "Nice service for short flight"
Μειονεκτήματα: "Lost luggage for 2 days."
Πλεονεκτήματα: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "It was good enough."
Πλεονεκτήματα: "Very polite and helpful crew. Nice selection of movies in-flight"
Πλεονεκτήματα: "The crew was the best"
Πλεονεκτήματα: "Service was good. Flight attendants were friendly"
Μειονεκτήματα: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Μειονεκτήματα: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Μειονεκτήματα: "There were not enough vegetarian options, so I had only bread, butter, and dessert."
Πλεονεκτήματα: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."
Πλεονεκτήματα: "I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day."
Μειονεκτήματα: "That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson."
Πλεονεκτήματα: "Everything was great. The crew was outstanding!"
Πλεονεκτήματα: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Μειονεκτήματα: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Smooth boarding."
Μειονεκτήματα: "Plane packed to the hilt. Tough to find space for cabin luggage."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Μειονεκτήματα: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "The boarding was fast and effective"
Μειονεκτήματα: "The plane arrived late and I had to rush through Munich airport to make the connection. But the luggage arrived with me."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "The food and service was superb."
Μειονεκτήματα: "Needed more option in sports. Specifically Cricket"
Πλεονεκτήματα: "The check in staff and crew were very nice and helpful"
Μειονεκτήματα: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"
Πλεονεκτήματα: "Very friendly staff and food was delicious."
Μειονεκτήματα: "I had to run from Terninal A to Z to make this flight since our first flight was delayed arriving due to weather. As a result, my luggage didn't make it to my destination."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "the crew was amazing: friendly and caring"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "They change the gate for transfer last minute"
Μειονεκτήματα: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Lufthansa rocks!"
Πλεονεκτήματα: "Flight was cancelled due to pilot strike."
Μειονεκτήματα: "No notification to us, we found out through the news as we were checking in 24 hours prior. Thrived calling Lufthansa - their message actually told me to call back. When I tried to go online, our booked flight didn't even show up to change or cancel. Booked another flight from another city (Amnsterdam) at my own expense. Expect compensation from Lufthansa."
Πλεονεκτήματα: "keep going"
Πλεονεκτήματα: "Tea offered instead of coffee - nice touch!"
Πλεονεκτήματα: "Quick boarding."
Μειονεκτήματα: "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."
Πλεονεκτήματα: "On time, crew was nice."
Μειονεκτήματα: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Μειονεκτήματα: "AC was way too cold"
Πλεονεκτήματα: "Landed in one piece despite weather."
Μειονεκτήματα: "WiFi was down"
Μειονεκτήματα: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Πλεονεκτήματα: "Flight was fast and professional."
Μειονεκτήματα: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Πλεονεκτήματα: "I liked absolutely nothing about my flight to Richmond."
Μειονεκτήματα: "The legroom is not sufficient for taller people"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Good entertainment"
Μειονεκτήματα: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Πλεονεκτήματα: "Crew and seats super comfy"
Μειονεκτήματα: "TV in the seat"
Πλεονεκτήματα: "Crew didn't show up was horrible"
Μειονεκτήματα: "Schedule your employees beeter"
Μειονεκτήματα: "Tiny seats..."
Μειονεκτήματα: "Poor comfort"
Πλεονεκτήματα: "The crew was amazing on our American flight from DFW to PV"
Μειονεκτήματα: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Πλεονεκτήματα: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Πλεονεκτήματα: "Flight attendant did not speak French"
Μειονεκτήματα: "Wifi barely worked, not worth the money"
Πλεονεκτήματα: "Service and meals."
Μειονεκτήματα: "Middle seat."
Πλεονεκτήματα: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Μειονεκτήματα: "New Airplane"
Μειονεκτήματα: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Πλεονεκτήματα: "Departure was on time"
Μειονεκτήματα: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Μειονεκτήματα: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Μειονεκτήματα: "Crew was incredibly unfriendly."
Πλεονεκτήματα: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Μειονεκτήματα: "Don't have a conplaint."
Πλεονεκτήματα: "Ease of boarding, friendly and efficient crew."
Μειονεκτήματα: "Space was very tight, music choices were terrible, no plug to charge my phone, no individual screen for entertainment, movie screen went black half way through the movie I was watching and it never came back on"
Μειονεκτήματα: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Μειονεκτήματα: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Πλεονεκτήματα: "Quick and painless flight"
Πλεονεκτήματα: "The flight was good, as well as the attentive staff"
Μειονεκτήματα: "Kayak messed up royally by saying this flight was an Iberian. We went to the Iberian terminal as the email I received said the flight was an Iberian. After waiting on line for twenty minutes we were informed that this changed to an American Airlines/ British airways flight. We had to AirTran to the next terminal and almost missed the flight. Kayak needs to keep their customers better informed."
Πλεονεκτήματα: "the flight was on time and everything was fine."
Μειονεκτήματα: "the boarding process is more chaotic than necessary. groups 5-9 board at the same location and people in higher groups stand near the front so you can't tell if you should wait behind them or step around. there was only a single power plug (in economy plus) for 2 seats and it was a cigarette lighter style."
Μειονεκτήματα: "old plane with worn out seats."
Πλεονεκτήματα: "Great customer service, very friendly and helpful. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Μειονεκτήματα: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Πλεονεκτήματα: "Smooth and quick"
Πλεονεκτήματα: "American Airlines was great!"
Μειονεκτήματα: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
Πλεονεκτήματα: "Food service was efficient and not delayed."
Μειονεκτήματα: "Crew asked us to close window shades , so others could watch TV. It was difficult to find things under seat and reading light not as good as real light. Also we think 9 hours of darkness contributed to our difficulty in adjusting to time zone in states. My entertainment panel was very difficult to use and frustrating. It didn't respond to light touch, heavy touch, etc."
Πλεονεκτήματα: "Good variety of entertainment options. Wifi reliable"
Μειονεκτήματα: "Food options were horrible. Need to offer non seafood/pork option."
Μειονεκτήματα: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Μειονεκτήματα: "Baggage delay, flight delayed by 36 hours and no customer support"
Μειονεκτήματα: "Fast boarding on coach."
Πλεονεκτήματα: "I got to my flight with ease, my flight was on time and the pilot did an excellent job of taking off and a picture perfect landing . The attendants were quick to respond to my needs, ( I needed some trash thrown away and I had a request for coffee)"
Μειονεκτήματα: "More space in coach. If there was a larger person next to me it would have been a different review"
Μειονεκτήματα: "Okay, but flight was delayed."
Πλεονεκτήματα: "Crew friendly"
Μειονεκτήματα: "Had to pay for bags No snacks No entertainment system"
Πλεονεκτήματα: "Crew were polite"
Μειονεκτήματα: "Plugs to charge devices"
Μειονεκτήματα: "Just not enough room in the economy class, especially when the person in front reclines their seat."
Πλεονεκτήματα: "Service and drinks"
Μειονεκτήματα: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Πλεονεκτήματα: "Crew members were all very nice"
Μειονεκτήματα: "Long delays"
Πλεονεκτήματα: "Spacious seating ....excellent service"
Μειονεκτήματα: "The entertainment is missing"
Πλεονεκτήματα: "Comfortable economy seats. Excellent experienced staff."
Μειονεκτήματα: "Food was so so. Entertainment system is old and a bit slow."
Μειονεκτήματα: "Slow boarding and then the plane was 3+ hours late due to mechanical issues"
Πλεονεκτήματα: "There was a lot of carry on luggage on this flight, like the one from Denver to Heathrow, but it was handled in a much better manner. We were invited to board early if we check in our carry on luggage. During the boarding process the crew gave continious reminders to place items under the seat which fit there, This lead to a very smooth boarding process."
Μειονεκτήματα: "No basic drinks and snacks were offered. Of cousrse, meal type foods cost money, but it should be possible to provide something to drink on or snack."
Πλεονεκτήματα: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Μειονεκτήματα: "Delays! Delays! Delays!!"
Πλεονεκτήματα: "Not being squeezed into a claustrophobic window seat."
Μειονεκτήματα: "Nothing to report."
Πλεονεκτήματα: "Check in was a breeze, and the food was good!"
Μειονεκτήματα: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."
Πλεονεκτήματα: "Good smooth journey"
Μειονεκτήματα: "There was no entertainment"
Πλεονεκτήματα: "it got there"
Μειονεκτήματα: "how it got there"
Μειονεκτήματα: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Πλεονεκτήματα: "Plane kept to time schedule fabulous"
Μειονεκτήματα: "Traveling economy"
Πλεονεκτήματα: "The flight left early and arrived early."
Μειονεκτήματα: "The lack of check-in information when we arrived at Malta airport. The check-in only opens two hours before the flight but there were no signs or information advising of this."
Πλεονεκτήματα: "things went smoothly once we were boarded"
Μειονεκτήματα: "they kept changing boarding time. not their fault, i suppose."
Πλεονεκτήματα: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Μειονεκτήματα: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Πλεονεκτήματα: "excellent service. Food was good. Flight was packed the the gills."
Πλεονεκτήματα: "Flight attendant were pleasant"
Μειονεκτήματα: "Small seats and little leg room....and I have short legs"
Μειονεκτήματα: "Food just OK. Entertainment system outdated with very small screen. Return delayed by over an hour."
Μειονεκτήματα: "Didn't know catering was on sale"
Μειονεκτήματα: "I didn't get to go. The Turks said I couldn't even change planes in Istanbul without a visa -- and they weren't issuing any."
Μειονεκτήματα: "No free food. No movie, no usb"
Πλεονεκτήματα: "Great Crew, fast boarding, very accommodating"
Πλεονεκτήματα: "Competent crew. Arrived early."
Μειονεκτήματα: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Μειονεκτήματα: "Legroom is extremely tight."
Πλεονεκτήματα: "On-time arrival"
Μειονεκτήματα: "Seating was very packed"
Πλεονεκτήματα: "Nothing to complain about. Everything excellent."
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "Polite and friendly crew, comfortable seat and plane."
Πλεονεκτήματα: "Friendly and helpful crew Simple boarding process Good entertainment (when it worked)"
Μειονεκτήματα: "Entertainment system failed partway through flight No hot breakfast"
Πλεονεκτήματα: "All flights on time and luggage arrived with us."
Μειονεκτήματα: "It wasn't British airways and we had to get to the airport extraordinarily early because no online check in. Pretty sure no one at Aer Lingus likes their job."
Μειονεκτήματα: "Hot plane no free drinks or snacks."
Πλεονεκτήματα: "The food was amazing actually. The seats were the most comfortable I've ever had and he entertainment choices were endless. The flight attendants took our requests graciously and were always helpful and friendly."
Μειονεκτήματα: "Needs more airflow!!!! It got stuffy and warm."
Πλεονεκτήματα: "The in-flight service was great!"
Πλεονεκτήματα: "crew attention and politeness"
Μειονεκτήματα: "the food variety"
Πλεονεκτήματα: "Boarding process and crew were efficient."
Μειονεκτήματα: "Seats were super-cramped, could not lean back to anything approaching a comfortable level, food was very ordinary, and the entertainment choices extremely limited."
Πλεονεκτήματα: "Price and ease of finding options."
Μειονεκτήματα: "Food was ok"
Πλεονεκτήματα: "Overall an excellent trip. Easy boarding/exit."
Μειονεκτήματα: "Did not purchase food or entertainment."
Πλεονεκτήματα: "Nice plane and good food, very nice flight!"
Πλεονεκτήματα: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Μειονεκτήματα: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"
Πλεονεκτήματα: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."
Μειονεκτήματα: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."
Πλεονεκτήματα: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."
Πλεονεκτήματα: "The flight was on time."
Πλεονεκτήματα: "Indifferent crew and confused/disorganised service!"
Μειονεκτήματα: "Crew needs to be more engaging and helpful..."
Πλεονεκτήματα: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Μειονεκτήματα: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Μειονεκτήματα: "Baggage was left behind."
Πλεονεκτήματα: "This is hands down the best airline to fly to and from Canada."
Μειονεκτήματα: "I wish the food for purchase options had better vegan and vegetarian selections."
Μειονεκτήματα: "Overhead bins were tiny."
Πλεονεκτήματα: "Everything went almost smoothly and so I have little to complain about."
Μειονεκτήματα: "There was a snow storm in Toronto that caused me to lose about an hour. This is obviously to the fault of no one, but it was annoying nonetheless. It ended up causing me to miss my initial flight to Kelowna."
Πλεονεκτήματα: "On time flight. Friendly crew."
Μειονεκτήματα: "No food unless you bought it, minimal service."
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Μειονεκτήματα: "Didn't board as I missed the connection."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "The food was delicious"
Μειονεκτήματα: "Old movies. Nothing recent"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "Poor airflow on plane."
Μειονεκτήματα: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Πλεονεκτήματα: "Upgraded to first class"
Μειονεκτήματα: "Plane was old"
Πλεονεκτήματα: "Flights were on time and very comfortable"
Μειονεκτήματα: "What a mess. Every DELTA flight I have been on in recent months has had terrible delay issues - I'm cancelling my credit card."
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Πλεονεκτήματα: "Small planes but still in seat screens. Good seat room."
Μειονεκτήματα: "Pearson is awful. One of the slowest airports in the world."
Πλεονεκτήματα: "Not too crowded"
Μειονεκτήματα: "Flight was late by over an hour."
Πλεονεκτήματα: "There's more leg space and better programming on Air Canada flights"
Μειονεκτήματα: "Staff were rude, my headphone jack was broken on our way home, we boarded very late both directions."
Μειονεκτήματα: "There was no wifi available on the flight from Montreal to Vancouver."
Πλεονεκτήματα: "The seats were comfortable with a good amount of leg room and width. Not the friendliest crew and was given equal when I asked for splenda. Not the same thing when you are allergic to equal and who doesn't carry splenda these days? I did get home safe and sound which is really the most important part."
Πλεονεκτήματα: "The crew was friendly and Air Canada staff was great. The food was okay but not as impressive as other international flights we've taken."
Πλεονεκτήματα: "Passengers don't have the right to put their seat back as soon as they get up in the air, and then push the seat back Everytime they move it get up. Do they realize that if they are watching something, you don't need to recline? I had someone in front of me that basically used their seat to almost hit me in the face Everytime they moved while I tried to do a crossword puzzle and then later eat dinner!"
Μειονεκτήματα: "See above!"
Μειονεκτήματα: "my flight was late leaving midland and therefore I missed my flight from houston to toronto NO one at the Houston United airport counters would help me I stood in line at customer service for an hour and a half just so they could tell me to go see some one at the Air Canada to confirm my rebook and that my flight was delayed an hour anyway and I probably could have made it!!"
Μειονεκτήματα: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Πλεονεκτήματα: "Late, no food"
Πλεονεκτήματα: "Crew was fine, food was fine, entertainment was fine."
Μειονεκτήματα: "The flight was delayed by an hour, which prompted the agent in Beijing to change my connection in Vancouver to 7 hours later!!! However, when I arrived in Vancouver, I made it to the gate of my original connection hoping to get on anyway, but because the agent in Beijing changed my connection before I left, my original connection was full and I was stuck in Vancouver airport for 5-6 hours. Complete waste of my time and completely unnecessary."
Πλεονεκτήματα: "Crew was lovely. Boarding flight was easier as we were alou d to go on first with small child"
Μειονεκτήματα: "Not a lot of space on flight. The food could be improved."
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Food is okay. No delay on time flight I enjoyed it"
Μειονεκτήματα: "So far nothing flight attendants are very nice"
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "Service in the cabin was great."
Μειονεκτήματα: "Can't think of anything"
Μειονεκτήματα: "-very little leg room on rouge plane -do not own a device to watch movies etc -this is very exclusive and assumes that everyone has access to devices"
Μειονεκτήματα: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Μειονεκτήματα: "Seats did not recline. It was one of the least comfortable flights I've been on in th past few years."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "Delay after delay."
Πλεονεκτήματα: "Seat availability (lots of empty seats) Entertainment system had lots of movies & music Friendly flight attendants"
Μειονεκτήματα: "Flight attendants could be more aware of his/her surroundings. For example, I was either stepped on (as a result, being woken up) or my backpack was stepped on several times when an attendant was walking down the aisle, and neither of those things were sticking out into the aisle. This has rarely happened to me on trans-Pacific flights (more crowded, longer flights) so I can only attribute it to the carelessness of the attendants and/or the aisle width but since I think aisle width follows international standards it's more likely the former."
Πλεονεκτήματα: "I somehow got upgraded to business class. It was an incredible experience. What is there not to like about free champagne, a great selection of wines, a seat that feels like a bad, and the best service? Highly highly recommend."
Μειονεκτήματα: "Nothing. Everything was amazing."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "I was put in overbooking, and was concerned about not being able to get on the flight. Everything worked out fine in the end, but still did not appreciate this. Given the risk of not being able to board, I will likely not use this airline in the future."
Πλεονεκτήματα: "We really appreciated their attentiveness towards my mother who needed wheelchair assistance. We were both very impressed with the flight, crew, even the luggage was out in minutes after our arrival at the baggage claim. Thank you for your professionalism!"
Μειονεκτήματα: "We upgraded to the bulk-head seats for the long 12-hour flight. The seat I had (second from the aisle) had the bolted framework (where the computer screen tucked into) sticking out. Since I'm short, this really interfered with my left leg room. On a normal flight, this probably wouldn't have even mattered, but since it was a 12-hour+ flight, and I paid an extra $120 to upgrade to that seat, it was a little disappointing. But, again, a small complaint to the great service we received."
Πλεονεκτήματα: "Comfortable seats in bulkhead, large overhead cabin space, friendly staff, lots of water offered"
Μειονεκτήματα: "No extra blankets available. Would have preferred more Asian cuisine on HK/Toronto flight. Staff too busy with full economy cabin, so not responsive when pressed call button. Movie and TV selection not as extensive as Cathay, though kids same games much better."