Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Staff was extremely nice and helpful"
Μειονεκτήματα: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Πλεονεκτήματα: "Not enough restrooms the food was not the good mor"
Μειονεκτήματα: "More choices for food seats not comfortable too narrow no space"
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "All good"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "It was nice trip and comfortable"
Πλεονεκτήματα: "Great ride in a big plane!"
Μειονεκτήματα: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"
Μειονεκτήματα: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "I boarded despite being very late from connection"
Μειονεκτήματα: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Πλεονεκτήματα: "The food was excellent"
Πλεονεκτήματα: "Very nice staff. Excellent entertainment options and food!"
Μειονεκτήματα: "Arm room was a bit cramped."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Πλεονεκτήματα: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"
Μειονεκτήματα: "Cos it's terrible on lufthansa"
Μειονεκτήματα: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "Service was efficient and non invasive."
Μειονεκτήματα: "We had to land in Bari, due to weather, and the airline initially wanted to take us back to Munich for the night and return to Naples in the morning. They ultimately opted to drive us down to Naples but didn’t arrive at that decision until we’d been on the ground for quite a while."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Stroller damaged by cargo people"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Tv didn't work most of time. Food was terrible."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "The leg room was awful. I felt like a packed sardine."
Πλεονεκτήματα: "Comfortable and big leg room"
Μειονεκτήματα: "No in-flight entertainment"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "Terrific staff, efficient process"
Μειονεκτήματα: "Bathrooms weren't working"
Πλεονεκτήματα: "Smooth flight. No delay, no unpleasant surprise."
Μειονεκτήματα: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."
Μειονεκτήματα: "The kosher food was terrible!!!!"
Πλεονεκτήματα: "Movie selection, wine and food"
Μειονεκτήματα: "Crying babies - outside of the crew control"
Πλεονεκτήματα: "Efficient boarding. On time departure."
Πλεονεκτήματα: "Plenty of legroom in main cabin"
Μειονεκτήματα: "Video selection unreliable"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "On time departure of flight"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "The plane size & comfort was excellent. The staff were very friendly"
Πλεονεκτήματα: "The crew was very kind"
Πλεονεκτήματα: "Services is good ."
Μειονεκτήματα: "Food can be better"
Πλεονεκτήματα: "Nice crew, good food."
Μειονεκτήματα: "Both bathroom were not working in business class area."
Πλεονεκτήματα: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Μειονεκτήματα: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Πλεονεκτήματα: "Loved the smooth ride."
Μειονεκτήματα: "Bathroom was pretty nasty"
Μειονεκτήματα: "Information on arrival time was not correct"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "Ran out of business class meal. Substituted a Econ class."
Μειονεκτήματα: "Everything was OK"
Μειονεκτήματα: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Πλεονεκτήματα: "Newer plane, crew was amazing, seats were adjustable"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Μειονεκτήματα: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "KLM lost one piece of my luggage"
Πλεονεκτήματα: "Nice attention and good food. Plane and seats are confortable"
Πλεονεκτήματα: "Everything was smooth and effortless."
Μειονεκτήματα: "Can’t think of anything."
Πλεονεκτήματα: "My seat"
Μειονεκτήματα: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Πλεονεκτήματα: "Crew was nice and friendly"
Μειονεκτήματα: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Πλεονεκτήματα: "KLM staff is great"
Μειονεκτήματα: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Πλεονεκτήματα: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Πλεονεκτήματα: "The crew was amazing and the food was great."
Μειονεκτήματα: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Πλεονεκτήματα: "the crew was nice"
Μειονεκτήματα: "Seat confort on long flights, leg rooms,"
Μειονεκτήματα: "Larger meals."
Πλεονεκτήματα: "The crew!!"
Μειονεκτήματα: "No reading light in my seat..."
Πλεονεκτήματα: "The constant smile conferred by flight attendants through the entire flight."
Μειονεκτήματα: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Πλεονεκτήματα: "Gaps between seats are very narrow."
Μειονεκτήματα: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Πλεονεκτήματα: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Μειονεκτήματα: "I would have to dream something up."
Πλεονεκτήματα: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Μειονεκτήματα: "Boarding could be better"
Μειονεκτήματα: "old screens and entertainment system leg room to small"
Πλεονεκτήματα: "Crew was awesome"
Πλεονεκτήματα: "Efficient crew"
Μειονεκτήματα: "Long, slow line at check in. Not many new movies or tv shows"
Πλεονεκτήματα: "The crew was efficient. Flight left on time. Food and wine served."
Μειονεκτήματα: "No entertainment."
Πλεονεκτήματα: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Πλεονεκτήματα: "Good selection of movies."
Μειονεκτήματα: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Πλεονεκτήματα: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Μειονεκτήματα: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Πλεονεκτήματα: "newer plane, good staff"
Μειονεκτήματα: "need better and more food options, more often"
Πλεονεκτήματα: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Μειονεκτήματα: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Πλεονεκτήματα: "That we didn’t crash"
Μειονεκτήματα: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Μειονεκτήματα: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Πλεονεκτήματα: "The staff and crew"
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Πλεονεκτήματα: "Enough space good wine and on time"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Economy was very tight! Seats were uncomfortable"
Πλεονεκτήματα: "We really liked the KLM people, from the check in crew to the flight attendants."
Πλεονεκτήματα: "Overall, good flight"
Μειονεκτήματα: "Too little leg room"
Μειονεκτήματα: "Flight was two hour delayed and I missed my connection"
Μειονεκτήματα: "I get my luggage two days later."
Πλεονεκτήματα: "food was ok"
Μειονεκτήματα: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"
Μειονεκτήματα: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."
Μειονεκτήματα: "Too small place for legs in the cabin for such a long flight. Very uncomfortable"
Πλεονεκτήματα: "We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service."
Μειονεκτήματα: "Uncomfortable weared off seats and no entertainment system."
Μειονεκτήματα: "Poor food no entertainment"
Μειονεκτήματα: "The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice"
Πλεονεκτήματα: "It was an excellent flight experience."
Μειονεκτήματα: "Improve the sandwich?"
Πλεονεκτήματα: "The crew was friendly, the plane was cool."
Πλεονεκτήματα: "Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again."
Μειονεκτήματα: "The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone."
Μειονεκτήματα: "Overall cleanliness of the cabin was very poor."
Πλεονεκτήματα: "On time and nice crew"
Πλεονεκτήματα: "On time departure and arrival. Friendly service."
Πλεονεκτήματα: "Check in was very fast and easy, crew was very nice and helpful"
Πλεονεκτήματα: "It's a very small distance flight but the crew was very nice"
Μειονεκτήματα: "Don't have much choice in drink or food"
Πλεονεκτήματα: "The crew on this Bulgaria Air flight was great. I was feeling sick on a previous flight and they noticed right away and moved me to Business Class and checked on me frequently throughout the flight to make sure I was OK. Very grateful for everything they did."
Μειονεκτήματα: "Once again at checkin at Tegel, no compassion showed by airport agents - I was accused of being drunk, no one cared if I was OK or not, just if I was a liability. In the times we live in, I guess that is to be expected. Glad my stay in Germany wasn't longer. Once again, I am convinced they are more like robots than humans."
Πλεονεκτήματα: "The flight attendants speak perfect English and were extremely pleasant and polite. They went out of their way to provide service and seemed excited to be working there. They even passed out free newspapers, as well as snacks, sandwiches, coffee/tea, and two bottled waters."
Μειονεκτήματα: "There was NO WATER and NO SOAP in the bathroom - and no apology, either."
Πλεονεκτήματα: "The crew was nice. Service was excellent."
Μειονεκτήματα: "The upholstery can be improved."
Μειονεκτήματα: "Nothing else. All was well"
Μειονεκτήματα: "Everything was great!!"
Πλεονεκτήματα: "Crew was good"
Μειονεκτήματα: "Arrived one hour late."
Πλεονεκτήματα: "Helpful, friendly crew. Comfortable plane"
Μειονεκτήματα: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Μειονεκτήματα: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Μειονεκτήματα: "Food must be better"
Πλεονεκτήματα: "Crew was very friendly and professional"
Μειονεκτήματα: "45 minutes late departure"
Πλεονεκτήματα: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Μειονεκτήματα: "Old aircraft, rickety seats"
Πλεονεκτήματα: "Crew was helpful, everythinf fine"
Μειονεκτήματα: "The food was not so good. Bit cold.."
Πλεονεκτήματα: "Crew is friendly."
Μειονεκτήματα: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Πλεονεκτήματα: "The crew was amazing. The crew is an asset to the airline"
Μειονεκτήματα: "Boarding is chaotic."
Πλεονεκτήματα: "crammed seats, meh food first experience with ethiopian, wasn't great"
Πλεονεκτήματα: "Excellent service and on time performance."
Πλεονεκτήματα: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Μειονεκτήματα: "More entertainment options, the movies and TV shows offered are not varied or very good."
Πλεονεκτήματα: "the flight was very nice and I thank all the crew for their kindness."
Μειονεκτήματα: "Always delaying, catastrophic food."
Μειονεκτήματα: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Πλεονεκτήματα: "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Μειονεκτήματα: "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."
Πλεονεκτήματα: "The customer service from crew members"
Μειονεκτήματα: "The snacks"
Μειονεκτήματα: "No entertainment available. Rude flight attendants."
Μειονεκτήματα: "flight smelled like pee"
Πλεονεκτήματα: "Boarding was superb"
Μειονεκτήματα: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Πλεονεκτήματα: "nothing was exceptional good."
Μειονεκτήματα: "luggage did not arrive. airport services were not good."
Πλεονεκτήματα: "ET's on board crew is excellent. The food is great."
Μειονεκτήματα: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Πλεονεκτήματα: "Everything Kosher food was excellent"
Πλεονεκτήματα: "The worst airline company I've ever used"
Πλεονεκτήματα: "USB plug, nice TV/ entertainment"
Πλεονεκτήματα: "Crew members were friendly, movie selection was good, food was nice as well"
Μειονεκτήματα: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Πλεονεκτήματα: "הצוות היה נעים, רגיש ואדיב"
Μειονεκτήματα: "האוכל לא היה טעים או מגוון, חסרו ירקות טריים או פירות מרעננים , האוכל היה מבוסס על פחמימות לא היו אזניות זמינות, לא הוקרן מסך של מסלול הטיסה , ונתוני הטיסה,"
Πλεονεκτήματα: "Crew and service"
Μειονεκτήματα: "On board entertainment was not up to date. Old movies. Little choice."
Μειονεκτήματα: "Check in was a mess in Ethiopia."
Μειονεκτήματα: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Πλεονεκτήματα: "Comfortable flight, pleasant airline attendants."
Μειονεκτήματα: "At Addis airport, they announced first that the trip got cancelled and postponed for another 7 hours. Then while lining up to change my ticket, I overheard people saying that the boarding is starting in 30 minutes and we have to rush to the gate. Then the gate number changed 3 times and the boarding time got delayed few times as well. It was a 5 stars chaos that trip!"
Πλεονεκτήματα: "Excellent friendly service on both legs of journey. CC were easily the highlight. Meals in economy were mucccch better than in business class which is mind boggling. They've got to get this element right. My biz meals looked like it was just dumped on my plate pretty embarrassing. Onboard entertainment could also be improved ...."
Πλεονεκτήματα: "The crew were all very friendly and welcoming."
Μειονεκτήματα: "The food options need to be more varied."
Μειονεκτήματα: "My luggage was lost"
Πλεονεκτήματα: "Crew on flight were very nice and responding."
Μειονεκτήματα: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Πλεονεκτήματα: "New aircraft with automatic flushing toilets!"
Πλεονεκτήματα: "Impressive crew attendants and courteous ."
Μειονεκτήματα: "Maybe landing was not too smooth"
Πλεονεκτήματα: "It's very nice flying with them. I will again fly with them"
Μειονεκτήματα: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Μειονεκτήματα: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Πλεονεκτήματα: "Tried to cancel charged anyway bad service"
Πλεονεκτήματα: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Μειονεκτήματα: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Πλεονεκτήματα: "The best flight ever and the crew is super cool"
Πλεονεκτήματα: "Nice stuff."
Μειονεκτήματα: "Probably teleportation?"
Μειονεκτήματα: "Nothing in time"
Μειονεκτήματα: "One Toilet for a full plane with 150 passengers...."
Μειονεκτήματα: "Being on time"
Πλεονεκτήματα: "Arrival in time"
Μειονεκτήματα: "Compartment for hand luggage was full, no space"
Πλεονεκτήματα: "Big space to front seat"
Μειονεκτήματα: "offer drinking water"
Πλεονεκτήματα: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Μειονεκτήματα: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Μειονεκτήματα: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Μειονεκτήματα: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Πλεονεκτήματα: "Very nice plane and we left on time and the flight was very smooth."
Πλεονεκτήματα: "everything was good enough"
Μειονεκτήματα: "I would like a meal and drinks on the board"
Πλεονεκτήματα: "flight crew was amazing."
Μειονεκτήματα: "Boarding was poorly handled by airport staff"
Μειονεκτήματα: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Μειονεκτήματα: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Πλεονεκτήματα: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Small compliment from Air France was lovely and unexpected"
Μειονεκτήματα: "Horrible customer support"
Πλεονεκτήματα: "Simple no frills airline"
Πλεονεκτήματα: "Crews on Air France are outstanding!"
Μειονεκτήματα: "Baggage was lost and was delivered 2 days later."
Μειονεκτήματα: "Short flight and unmemorable (that's a good thing)"
Πλεονεκτήματα: "Absolutely nothing"
Πλεονεκτήματα: "Instructions for connected flights at airpotr were clear"
Μειονεκτήματα: "Connection time 10 minutes instead of planned 30"
Μειονεκτήματα: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Μειονεκτήματα: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Πλεονεκτήματα: "Short, convenient, direct, value for money."
Μειονεκτήματα: "Not comfortable, small plane."
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Πλεονεκτήματα: "Newer plane."
Μειονεκτήματα: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Πλεονεκτήματα: "Nice new plane, on time."
Μειονεκτήματα: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Μειονεκτήματα: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Πλεονεκτήματα: "Easy for my friend and I"
Πλεονεκτήματα: "On time boarding and departure. Clean plane and friendly staff."
Μειονεκτήματα: "Nothing, all was good."
Μειονεκτήματα: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Πλεονεκτήματα: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Μειονεκτήματα: "I needed to cancel the flight a month before, and I got no refund"
Μειονεκτήματα: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Μειονεκτήματα: "No food or entertainment."
Πλεονεκτήματα: "Enough said"
Μειονεκτήματα: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Πλεονεκτήματα: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Μειονεκτήματα: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Πλεονεκτήματα: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Μειονεκτήματα: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Μειονεκτήματα: "surprised i had to pay for coffee"
Μειονεκτήματα: "Who charges for coffee, jeez"
Πλεονεκτήματα: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Μειονεκτήματα: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Πλεονεκτήματα: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Μειονεκτήματα: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Πλεονεκτήματα: "Moved up to First class section."
Μειονεκτήματα: "No refreshments"
Πλεονεκτήματα: "New Planes, crew"
Μειονεκτήματα: "Entertainment cost !!!"