Πλεονεκτήματα: "Super friendly crew and comfy seats. Will definitely book again!"
Μειονεκτήματα: "Nothing I can think of."
Μειονεκτήματα: "Put departure kept getting delayed"
Μειονεκτήματα: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Πλεονεκτήματα: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Μειονεκτήματα: "Re-design the seating on your planes. It sucks at this point."
Μειονεκτήματα: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Μειονεκτήματα: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Μειονεκτήματα: "Was delayed a lot"
Πλεονεκτήματα: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Μειονεκτήματα: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Μειονεκτήματα: "Excellent flight"
Πλεονεκτήματα: "Seat to tight"
Μειονεκτήματα: "Better pricing"
Πλεονεκτήματα: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Μειονεκτήματα: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Πλεονεκτήματα: "The food and the movies!"
Μειονεκτήματα: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Μειονεκτήματα: "Landing was rough."
Πλεονεκτήματα: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Μειονεκτήματα: "They should offer headphones"
Πλεονεκτήματα: "Landing and take off."
Μειονεκτήματα: "Nothing. Everything was great!"
Πλεονεκτήματα: "Helpful staff and located us at the front of the plane. Easy checkin and friendly attendants."
Μειονεκτήματα: "The in flight sandwich was so so but overall good, Turkey sandwich and pepper mayonnaise, for airline food. They included kettle chips and a brownie which was a nice touch."
Μειονεκτήματα: "Flight Chicago to Phoenix didn’t arrived on time st gate and we missed flight to Fresno"
Μειονεκτήματα: "my luggage arrived wet, nobody was responsible for it"
Μειονεκτήματα: "The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags."
Πλεονεκτήματα: "Not a challenging process from beginning to end."
Πλεονεκτήματα: "Finally getting my Bud Light"
Μειονεκτήματα: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "But, the customer service was good."
Μειονεκτήματα: "The flight was cancelled."
Πλεονεκτήματα: "Very comfy and much to entertain you with"
Πλεονεκτήματα: "Overall good service."
Πλεονεκτήματα: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Πλεονεκτήματα: "The available movies and games in personal screen"
Μειονεκτήματα: "Seat selection"
Πλεονεκτήματα: "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
Μειονεκτήματα: "I was a little surprised at the size of the snack (small) at the end."
Μειονεκτήματα: "No screens in each seat."
Πλεονεκτήματα: "Crew was nice, biscuits were nice"
Μειονεκτήματα: "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "New and Updated plane, great service, great crew."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "In flight service was terrific. Cubby areas were somewhat cramped. Was expecting more room."
Μειονεκτήματα: "The food selection was great but the food itself was over cooked. Disappointing."
Πλεονεκτήματα: "Assigned seating, snacks, touch screen media feature."
Μειονεκτήματα: "Staff could have been more friendly."
Πλεονεκτήματα: "Crew were very good seat as comfortable as can be on a flight."
Μειονεκτήματα: "The flight was delayed and information was not clear boarding was messy people had far to much hand luggage I had one piece but was not allowed to take it on board as the overheads were full already? my main case was sent early and I was a long time in baggage claim waiting for it till I found it in a contained area it had been opened for security reasons? No information was given about the early sending of luggage? Don't think I will go through Philadelphia again."
Πλεονεκτήματα: "i dislike booking with British Airways and ending up flying with American Airlines, who is their partner. This usually happens from US>London, but happened both ways this trip. AA flies outdated aircraft with old entertainment systems. Time for an upgrade! AA crew is okay, but BA crew is better. Might choose a different carrier next time."
Πλεονεκτήματα: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Μειονεκτήματα: "Lost luggage. Not enough time so missed flight"
Πλεονεκτήματα: "Loved the individual seat back entertainment"
Πλεονεκτήματα: "American doesn't complain about bags and weight. It makes my trip less stressful."
Πλεονεκτήματα: "Easy to get on and off"
Πλεονεκτήματα: "Everyone was so nice"
Μειονεκτήματα: "They didn't give me a drink"
Πλεονεκτήματα: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Μειονεκτήματα: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Πλεονεκτήματα: "On time , friendly crew, great smooth flights and landings"
Μειονεκτήματα: "Boarding process slow, it would make more sense to board 1st class, then start at back of plane and move forward....instead of having to stop and wait 10 times for people to put their bags overhead before I can get to my seat..would shorten the boarding process tremendously"
Πλεονεκτήματα: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Μειονεκτήματα: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."
Πλεονεκτήματα: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Μειονεκτήματα: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Πλεονεκτήματα: "We got to our destination 20mins early. And this is not the first time this has happened with United Airlines"
Μειονεκτήματα: "There was supposed to be wheelchair assistance at Richmond upon our arrival. Waited as long as I could. When no one came with a chair or any assistance, I had to walk ! struggling! so as not to fall to the baggage claim area, claim my luggage without any help, and then to my get myself and my luggage outside to meet ground transportation."
Πλεονεκτήματα: "The flight was smooth and the crew was nice."
Μειονεκτήματα: "Everything was good."
Μειονεκτήματα: "United is awesome."
Πλεονεκτήματα: "The entertainment system and hardware of the plane is pretty good."
Μειονεκτήματα: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Μειονεκτήματα: "On time, free food and WiFi for our troubles and serious delay, our money back."
Πλεονεκτήματα: "In OKC the staff was amazing! When I got to denver it wasn’t very pleasant the boarding staff was rude! The person that assisted me with the wheel chair was so preoccupied with her phone we almost ran into people"
Μειονεκτήματα: "Better assistance when you arrive to find your next flight"
Μειονεκτήματα: "Smooth ride"
Μειονεκτήματα: "Now United is showing the struggle by selling food on board the plain. Thats not a good sign of business for loyal travelers"
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Lots of entertainment options"
Μειονεκτήματα: "Our confirmation on Nov 21 (7 months ago) had my wife and I sitting together for this 10+ hour flight. When we boarded we were in different rows and the first stewardist acted like there was not much that could be done about it"
Πλεονεκτήματα: "Pretty good leg room and nice refreshments, but the flight was delayed quite a bit and caused to me to miss my connecting flight, which I was told I had plenty of time to get to."
Μειονεκτήματα: "See what I liked*"
Πλεονεκτήματα: "Never made connection since first flight was deplaned"
Μειονεκτήματα: "Never made it"
Μειονεκτήματα: "Flight cancelled due to weather"
Πλεονεκτήματα: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Μειονεκτήματα: "There are faster, more efficient ways to load and unload passengers."
Πλεονεκτήματα: "Left on time. Arrived earlier than scheduled time. Smooth overall"
Πλεονεκτήματα: "Left on time, friendly crew, comfy flight."
Μειονεκτήματα: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Πλεονεκτήματα: "very comfortable seats, and plane landed early"
Μειονεκτήματα: "no free entertainment for personal devices. screen was broken and controller did not work."
Πλεονεκτήματα: "Friendly staff, on time departure and arrival."
Μειονεκτήματα: "Cramped planes."
Μειονεκτήματα: "power plug didn't work"
Μειονεκτήματα: "Delayed 2 hours."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "Quick and easy to board."
Πλεονεκτήματα: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Πλεονεκτήματα: "Lady at the main customer service was trying to be very helpful.."
Μειονεκτήματα: "Bording time ended at 10:00.. plane was departing at 10:15. Got there at 10:06.. the counter lady was very rude and instead of help me get to another flight or show me other options, she told me the doors was closed and that it was totally my fault I lost my flight since my prior flight got there early.. doors should be hold ten minutes after the end of the bording time. she sent me to the main customer counter.."
Μειονεκτήματα: "Wifi was unusable 90+% of the time, will request a refund. All coach seats will be terrible on a 12 hour flight...I had exit row "window"...no window, and the slide mechanism consumed all my leg room. But, I could get out, if I needed, and I could lean on the bulkhead. Most of the crew were fine, but some were a bit directive and one appeared to be going through the motions."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Μειονεκτήματα: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Πλεονεκτήματα: "The check in was great. The staff was very helpful."
Μειονεκτήματα: "The plane was very small and hot. There was no space for even my legs."
Μειονεκτήματα: "We had to wait over two hoirs for them to het us a plane. They allowed United Staff members to dead head to Scranton amd bumped paying costomers. They flight attended stopped her speech to make a mother keep her infant quiet. The The agent at the gate continued to give false information on the delays."
Μειονεκτήματα: "Very crowded as usual but ok"
Πλεονεκτήματα: "2 flights today. Both delayed. Both with no free entertainment or any attempt to make up for the horrible problems. Service was non existent on the first and limited on the second."
Μειονεκτήματα: "There is very little to like about united. Instead of taking the opportunity to offer some free comps to the passengers on either flight for the delays they just brushed it off as business as usual. Poor choice when a little hospitality goes a long way."
Πλεονεκτήματα: "Easy short flight"
Πλεονεκτήματα: "Crew was friendly."
Πλεονεκτήματα: "The entertainment"
Μειονεκτήματα: "The outlet for charging was unreliable"
Μειονεκτήματα: "Delay in boarding"
Μειονεκτήματα: "In boarding, I was told the flight was overbooked and because I did not choose a seat prior to checking in that I would be placed on stand by after purchasing my tickets weeks before. I was highly upset and that was unfair. Long story short, at boarding they were able to give me a seat. I should have never went through that stress if I had a confirmed purchased ticket from the beginning."
Πλεονεκτήματα: "Quick boarding/deplaning and super friendly flight attendants"
Μειονεκτήματα: "When I attempted to check in for flights using the United app both outgoing and return, I found boarding passes were not available for all flights and had to call United to have reservation adjusted so boarding passes could be issued. Don't know why? but inconvenient."
Πλεονεκτήματα: "The wifi worked impressively well. However, the selection wasn't extensive. The crew did the best they could even though the plane was three hours late."
Μειονεκτήματα: "The gate area forces passengers to line up in the walkway disrupting walking traffic in an already crowded Chicago airport."
Πλεονεκτήματα: "First time I used this airline and will start to use it more often. Very pleased with all services."
Μειονεκτήματα: "Good very systematic"
Μειονεκτήματα: "Flight attendant took forever to bring me water."
Πλεονεκτήματα: "It was a small prop plane but the flight was amazingly smooth."
Πλεονεκτήματα: "Comfortable and on time"
Πλεονεκτήματα: "The flight boarded early and orderly. We were able to take off a few minutes early because of that. Flight & seats were very comfortable. Crew were very courteous & professional (even at that early hour). Arrived at SFO approx. 15-20 minutes early. Wish all of my flights went this great. Thank You"
Μειονεκτήματα: "I didn't order any food, was only given a snack so I can't really comment on food. There were plenty of drinks offered by crew throughout entire flight."
Μειονεκτήματα: "2 hours delayed, no screens, narrow seats"
Πλεονεκτήματα: "We left on time"
Μειονεκτήματα: "cold cabin temp for first hour or so of the flight. Crew knocked on bathroom door while I was engaged - I responded loudly that I was in there but they proceeded to bang again and burst in Julie the attendant cited the danger of turbulence but frankly there was almost none at this time. Rude and inconsiderate. Not listening for a response! Entertainment via mobile device doe not work with windows phones."