Πλεονεκτήματα: "Entertainment was great, excellent movie selections, and games."
Μειονεκτήματα: "Great customer service"
Μειονεκτήματα: "You could have had my luggage arrive. Now I don’t know where it is"
Μειονεκτήματα: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Μειονεκτήματα: "The seats in coach are incredible small and the seats reclines way to far."
Πλεονεκτήματα: "Very short flight so pretty standard."
Μειονεκτήματα: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Μειονεκτήματα: "Boarding time needs to be longer. Also, too little time between connecting flights."
Πλεονεκτήματα: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Μειονεκτήματα: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Μειονεκτήματα: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Πλεονεκτήματα: "Good, in-flight entertainment"
Μειονεκτήματα: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Πλεονεκτήματα: "The buttered pretzel was nice, and different."
Μειονεκτήματα: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Μειονεκτήματα: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Πλεονεκτήματα: "upgrade to business class"
Μειονεκτήματα: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Μειονεκτήματα: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Πλεονεκτήματα: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Μειονεκτήματα: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Μειονεκτήματα: "It was very late, with us on it."
Πλεονεκτήματα: "Pretty much on time even with snow conditions!"
Μειονεκτήματα: "Coffee was pretty much cold."
Πλεονεκτήματα: "2 snacks .. friendly flight attendants .. early arrival"
Μειονεκτήματα: "seat pitch a bit tight"
Πλεονεκτήματα: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Μειονεκτήματα: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Πλεονεκτήματα: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Πλεονεκτήματα: "It was a great flight. Even the food wad good, especially the snacks!"
Πλεονεκτήματα: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Μειονεκτήματα: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Πλεονεκτήματα: "They are the best airline flying to Boston."
Πλεονεκτήματα: "The staff was very attentive."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I was concerned the connections would be too tight but it worked out great!"
Μειονεκτήματα: "Business class service The hostess forgot my request twice. ..."
Πλεονεκτήματα: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Πλεονεκτήματα: "BEST FLIGHT OF MY LIFE"
Πλεονεκτήματα: "Good food, friendly staff"
Πλεονεκτήματα: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Μειονεκτήματα: "I would have loved a video"
Πλεονεκτήματα: "On time great crew. Free wine that is Swiss air."
Πλεονεκτήματα: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Μειονεκτήματα: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Πλεονεκτήματα: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Μειονεκτήματα: "Not sure why loading is not by aisles, seems not that efficient"
Πλεονεκτήματα: "Crew were perfect food was fine"
Μειονεκτήματα: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Πλεονεκτήματα: "Great kosher food!"
Μειονεκτήματα: "Leg room"
Πλεονεκτήματα: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Μειονεκτήματα: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"
Μειονεκτήματα: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Πλεονεκτήματα: "Upgraded to business class. Very professional and attentive crew."
Πλεονεκτήματα: "Loved the entertainment. Food was great!"
Μειονεκτήματα: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Μειονεκτήματα: "No plugs for USB chargers in economy. Entertainment units were broken."
Πλεονεκτήματα: "service personnel were excellent. Espresso is great."
Μειονεκτήματα: "Business class main meal was disappointing."
Πλεονεκτήματα: "Flight attendants were sympathetic and helpful."
Μειονεκτήματα: "Delay after the pilot ensured we would arrive on time with the delay."
Πλεονεκτήματα: "Attentive crew"
Μειονεκτήματα: "Long wait for baggage at destination"
Πλεονεκτήματα: "Got upgraded to business class and had the best flight of my life!"
Πλεονεκτήματα: "Polite crew"
Μειονεκτήματα: "The service and food was excellent. There is no question about dislike"
Μειονεκτήματα: "Food, entertainment program, pillows and blankets would have been nice,"
Μειονεκτήματα: "Beef main course overcooked and dry."
Μειονεκτήματα: "Very long flight"
Πλεονεκτήματα: "Nearly all Flights on time"
Πλεονεκτήματα: "Best flight crew I've ever had."
Μειονεκτήματα: "A free upgrade to first class"
Πλεονεκτήματα: "The airport was good"
Μειονεκτήματα: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The flight was on time"
Μειονεκτήματα: "Seats, entertainment, crew attitude"
Πλεονεκτήματα: "The crew was amazingly friendly, efficient, and hardworking."
Μειονεκτήματα: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Μειονεκτήματα: "delay could be complimented by faster speed"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Μειονεκτήματα: "Luggage was lost."
Μειονεκτήματα: "So there was a 2 hours delay in Dallas which resulted in 11 hours delay in Frankfurt .. this trip was horrible how did they dare do that to the passengers.. they should have gotten us a place to rest but we were left on the chairs in the airport.. will never fly Lufthansa anymore"
Μειονεκτήματα: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Went as expected no hiccups. Very well run pleasant staff. Good all-around service."
Μειονεκτήματα: "A bit warm mid flight."
Πλεονεκτήματα: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Μειονεκτήματα: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "The fact that I could have upgraded to premium economy. The space available in economy."
Μειονεκτήματα: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Πλεονεκτήματα: "timely take off. frequent food and snack serving"
Μειονεκτήματα: "Prolonged stop over in Frankfurt"
Πλεονεκτήματα: "Comfortable seat. Food better than average"
Μειονεκτήματα: "Crew seemed a bit rude"
Μειονεκτήματα: "Cos it's terrible on lufthansa"
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Movie selection is very limited"
Μειονεκτήματα: "flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Service, friendly crews. Everything."
Μειονεκτήματα: "Simply the best.Thank you."
Πλεονεκτήματα: "Service was great"
Πλεονεκτήματα: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Μειονεκτήματα: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."
Πλεονεκτήματα: "The check in staff and crew were very nice and helpful"
Μειονεκτήματα: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"
Πλεονεκτήματα: "No surprises Plenty of leg space for economy Good food"
Μειονεκτήματα: "Delay for one hour"
Μειονεκτήματα: "Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled"
Πλεονεκτήματα: "Missed the connection"
Μειονεκτήματα: "Felt helpless and frustrated."
Πλεονεκτήματα: "The downstairs lavatories are genius!"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Very friendly staff!"
Μειονεκτήματα: "Monitor was very slow and at some moments not working at all (even after restart)"
Πλεονεκτήματα: "Very organized"
Μειονεκτήματα: "Entertainment center was not working properly. Had to be rebooted twice."
Μειονεκτήματα: "Seat not that comfortable"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Πλεονεκτήματα: "Lufthansa - The best."
Πλεονεκτήματα: "Snacks and drinks were provided even though the flight lasted about an hour."
Μειονεκτήματα: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Πλεονεκτήματα: "Amazing crew and excellent food and beverage choices"
Μειονεκτήματα: "Narrow seats"
Μειονεκτήματα: "aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?"
Μειονεκτήματα: "The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected"
Πλεονεκτήματα: "The crew was friendly and courteous."
Μειονεκτήματα: "Make seats more comfortable and food more tasty"
Πλεονεκτήματα: "Seat are too narrow, leg room was ok, plane temperature was too warm."
Μειονεκτήματα: "Flight take off was delayed by almost an hour."
Πλεονεκτήματα: "Nice crew, seat reclined a lot, great food"
Μειονεκτήματα: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Πλεονεκτήματα: "Crew and hospitality"
Μειονεκτήματα: "Entertainment byTV with more new movies."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "My bags came last even having priority labels"
Πλεονεκτήματα: "My first meal offered a lamb and rice dish with carrots and currants that was most tasty, while the second meal included a nice vegetarian rice dish. They were both very good and a good introduction to the wonderful food of the Middle East."
Μειονεκτήματα: "I had an issue with the sound on my entertainment unit that caused it to stop every time I paused a viewing. I had to exit then return to the show, which restarted where I paused it, but it was annoying. It also would have been nice to have a solitaire card game to play online. Overall, though, the variety was well thought out."
Πλεονεκτήματα: "They were strict about people changing seats to exit rows without prior permission"
Μειονεκτήματα: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Πλεονεκτήματα: "USA customs done in Abu Dhabi"
Μειονεκτήματα: "I will never fly or recommend etihad to any one of my friends or family."
Μειονεκτήματα: "meals could be improved"
Μειονεκτήματα: "Meals could be improved"
Πλεονεκτήματα: "I liked everything but I still could not find out if I was getting credit on the frequent flyer sustem"
Πλεονεκτήματα: "Friendly crew, comfortable business seating. Great choices of entertainment and great food."
Μειονεκτήματα: "Boarding process having everyone board together is messy. Should have people that need assistance and families with very young children board first. They need extra time to settle. Then board by zones starting with business class."
Πλεονεκτήματα: "Flight delayed , missed flight, has to stop at Abu Dhabi for 8 hrs to catch another flight to Bankok then 5 hrs later for Ho Chi Minh City. 1 meal, no breakfast for overnight flight . Terrible flight"
Μειονεκτήματα: "Seat discomfort"
Πλεονεκτήματα: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Μειονεκτήματα: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Πλεονεκτήματα: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
Μειονεκτήματα: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
Πλεονεκτήματα: "The staff were lovely"
Μειονεκτήματα: "The food options were awful & limited - sometimes there wasn’t actually an option. The flight was so squished & packed and I was incredibly uncomfortable in my seat. The boarding took ages & we were also delayed."
Πλεονεκτήματα: "The crew was gracious and the dinner delicious."
Μειονεκτήματα: "Cramped seating"
Πλεονεκτήματα: "Seating was comfortable. Plane arrived on schedule."
Πλεονεκτήματα: "Easy connections ,good flight ,food"
Μειονεκτήματα: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"
Πλεονεκτήματα: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Μειονεκτήματα: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."
Μειονεκτήματα: "Food was bland and weird combinations. Give a chapati or rice with curry."
Μειονεκτήματα: "More protein in food"
Πλεονεκτήματα: "Cabin crew were cheerful n helpful"
Πλεονεκτήματα: "The flight from AMM to Abu Dhabi was excellent. Movie selection was excellent. Everything was excellent. The flight from Abu Dhabi to Muscat was so so. It might be due to the short duration."
Μειονεκτήματα: "Movie selection, sound system, seat and window shades on the Jordan to Abu Dhabi flight."
Πλεονεκτήματα: "Free movies and polite hostesses and service"
Μειονεκτήματα: "Free internet"
Πλεονεκτήματα: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Πλεονεκτήματα: "Cleanliness of the bathroom"
Μειονεκτήματα: "Breakfast was not good enough"
Μειονεκτήματα: "From Washington to Abu Dhabi was terrible small sweats less room for leg's."
Μειονεκτήματα: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
Πλεονεκτήματα: "short trip, crew was efficient, food was warm"
Πλεονεκτήματα: "The service Chairs Entertaining screen Crew Food In my flight from cai to AUH EY 654 4AUG There's cabin crew guy I didn'tremmeber his name ,, he's really awesome and quite and polite and really want appriciate him He toke care of me because I was sick and he made everything for me to. Be comfort Thnx Etihad"
Πλεονεκτήματα: "Not like trans Atlantic flights"
Μειονεκτήματα: "Some crew were mean"
Πλεονεκτήματα: "Customer service"
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "Crew were great"
Μειονεκτήματα: "Very noisy with loads of kids, crying babies"
Μειονεκτήματα: "Abu Dhabi boarding experience needs to be better."
Πλεονεκτήματα: "Best flight ever"
Πλεονεκτήματα: "Hospitable crew... great service. Food quality not good"
Πλεονεκτήματα: "Quality Airline Excellent service Food was also great"
Μειονεκτήματα: "When compared to etihad food is better, but when coming to entertainment etihad is way better. When coming to online checkin these guys had some server issues and I don't know how it's possible but some one was able to login to my checkin and ordered a wheelchair for me that was little embarrassing"
Πλεονεκτήματα: "Staff in airport was very helpful. Lounge was nice."
Μειονεκτήματα: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."
Μειονεκτήματα: "Food not good. Just one type of food"
Μειονεκτήματα: "Some of the crew was unfriendly and rude, this was a 15 hour flight and it was pretty miserable. There were not enough movies to keep us entertained for the whole flight, and this was one of 3 flights I took on this airline."
Μειονεκτήματα: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."