Πλεονεκτήματα: "The crew was very friendly and it was a day fast flight."
Μειονεκτήματα: "No back of seat entertainment."
Μειονεκτήματα: "Delayed, seat didn’t recline"
Πλεονεκτήματα: "Boarding was smooth."
Πλεονεκτήματα: "Courteous crew."
Πλεονεκτήματα: "Seat comfortable and amazing crew"
Μειονεκτήματα: "Choice of movies somewhat limited"
Μειονεκτήματα: "Not having a delayed flight."
Πλεονεκτήματα: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Πλεονεκτήματα: "Crew was very attentive"
Μειονεκτήματα: "Delta staff at the airport JFK"
Μειονεκτήματα: "Give food to passengers"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Πλεονεκτήματα: "Flight left on time"
Μειονεκτήματα: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Πλεονεκτήματα: "boarding was on time"
Πλεονεκτήματα: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Μειονεκτήματα: "Fix broken seats and tv screens"
Πλεονεκτήματα: "On time this time"
Πλεονεκτήματα: "Comfy seats, quick service."
Μειονεκτήματα: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Πλεονεκτήματα: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Πλεονεκτήματα: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Πλεονεκτήματα: "Nice plane, comfortable accommodations, great crew."
Μειονεκτήματα: "There was nothing I didn’t like."
Πλεονεκτήματα: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Μειονεκτήματα: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Πλεονεκτήματα: "Quick, efficient, affordable!"
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Μειονεκτήματα: "I don’t like that we had to pay for our checked bag."
Μειονεκτήματα: "Delayed for no reason"
Πλεονεκτήματα: "The flight is short"
Μειονεκτήματα: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Πλεονεκτήματα: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Πλεονεκτήματα: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Μειονεκτήματα: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Πλεονεκτήματα: "Special staff great pilots snacks free movies safety"
Μειονεκτήματα: "Everything was great"
Πλεονεκτήματα: "The flight was on schedule"
Μειονεκτήματα: "It was crowded and cramped."
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "Minimum everything"
Μειονεκτήματα: "Food was bad."
Μειονεκτήματα: "No food was offered."
Μειονεκτήματα: "flight ticket very expensive."
Μειονεκτήματα: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Πλεονεκτήματα: "So many movies to watch. Keep it up!"
Μειονεκτήματα: "The food was too sweet and salty."
Πλεονεκτήματα: "I board sky priority or sooner so it always goes well."
Μειονεκτήματα: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Πλεονεκτήματα: "great service and a quick flight"
Μειονεκτήματα: "No power to charge"
Πλεονεκτήματα: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Μειονεκτήματα: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."
Πλεονεκτήματα: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Μειονεκτήματα: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Πλεονεκτήματα: "The courtesy of the staff and the seats in the "delta comfort" section."
Μειονεκτήματα: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Μειονεκτήματα: "It's just a really small plane so the comfort isn't great but only a half hour flight"
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "Seats are uncomfortable. Very little legroom."
Πλεονεκτήματα: "I didnt ever purchase that ticket"
Πλεονεκτήματα: "Courtesy and attention to detail of crew"
Πλεονεκτήματα: "Flight was short and the pilot informed us quickly when we were starting to decend."
Μειονεκτήματα: "Flight was a little over crowded."
Μειονεκτήματα: "Price of food"
Μειονεκτήματα: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Πλεονεκτήματα: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Μειονεκτήματα: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Πλεονεκτήματα: "Muslim food"
Μειονεκτήματα: "Still don’t have my luggage yet"
Μειονεκτήματα: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Μειονεκτήματα: "Everything was good"
Μειονεκτήματα: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Can’t think of anything"
Πλεονεκτήματα: "Great plane and staff"
Πλεονεκτήματα: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Μειονεκτήματα: "Food quality was not so good."
Μειονεκτήματα: "Too hot inside the aircraft"
Πλεονεκτήματα: "The crew is really welcoming"
Μειονεκτήματα: "The seats are too narrow and a bit too hard"
Πλεονεκτήματα: "General flight journey"
Πλεονεκτήματα: "The flight crew was so friendly and the food was really good."
Μειονεκτήματα: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Πλεονεκτήματα: "Food, entertainment and crew was exceptionally friendly."
Μειονεκτήματα: "Seats not great for such a long flight."
Πλεονεκτήματα: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Πλεονεκτήματα: "the crew was nice"
Μειονεκτήματα: "Seat confort on long flights, leg rooms,"
Πλεονεκτήματα: "The crew!!"
Πλεονεκτήματα: "Gaps between seats are very narrow."
Μειονεκτήματα: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Πλεονεκτήματα: "The crew was really friendly."
Μειονεκτήματα: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Μειονεκτήματα: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Πλεονεκτήματα: "Crew was awesome"
Πλεονεκτήματα: "Very friendly and helpful crew."
Πλεονεκτήματα: "Face recognition was amazing"
Μειονεκτήματα: "Too hot on plane"
Πλεονεκτήματα: "The staff tried to help me when it was evident we would not arrive on time"
Μειονεκτήματα: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Μειονεκτήματα: "Still waiting to board after missing this connection had to be booked on another airline"
Πλεονεκτήματα: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Πλεονεκτήματα: "Good selection of movies."
Μειονεκτήματα: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Πλεονεκτήματα: "Airlines issue"
Μειονεκτήματα: "Profiling certain customers"
Πλεονεκτήματα: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Πλεονεκτήματα: "Good multi media access and content"
Μειονεκτήματα: "Two hours delay in the start."
Πλεονεκτήματα: "newer plane, good staff"
Μειονεκτήματα: "need better and more food options, more often"
Πλεονεκτήματα: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Μειονεκτήματα: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Μειονεκτήματα: "OLD plane without comfort or entertainment"
Πλεονεκτήματα: "That we didn’t crash"
Μειονεκτήματα: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Μειονεκτήματα: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Πλεονεκτήματα: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Μειονεκτήματα: "No complaints at all."
Πλεονεκτήματα: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Μειονεκτήματα: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Πλεονεκτήματα: "The staff and crew"
Πλεονεκτήματα: "Wide selection of entertainment, food was good."
Μειονεκτήματα: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "Friendliest economy class service I've ever encountered."
Πλεονεκτήματα: "Spacious cabins, friendly service"
Πλεονεκτήματα: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Economy was very tight! Seats were uncomfortable"
Πλεονεκτήματα: "Most of the crew were great. Responded to requests promptly. Wifi and movies I could watch on my phone."
Μειονεκτήματα: "Seating was tight and my set back was broken. Individual screens for movies."
Πλεονεκτήματα: "Fantastic crew"
Μειονεκτήματα: "Great trip"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "It was all good"
Μειονεκτήματα: "Hard landing on arrival in Philadelphia."
Πλεονεκτήματα: "Crew were very friendly"
Μειονεκτήματα: "AC power. Seat back TVs."
Πλεονεκτήματα: "Great attend ants"
Πλεονεκτήματα: "The flight wasn’t over booked or full"
Μειονεκτήματα: "No wifi or entertainment was available. Food was mediocre."
Μειονεκτήματα: "No delays"
Πλεονεκτήματα: "Crew was very good"
Μειονεκτήματα: "Less gate changes"
Πλεονεκτήματα: "Seat comfortable and professional crew"
Μειονεκτήματα: "Assist foreigners better"
Πλεονεκτήματα: "Everything was awesome. No wait, fast boarding, nice crew!"
Μειονεκτήματα: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Πλεονεκτήματα: "The boarding was fast."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Μειονεκτήματα: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Μειονεκτήματα: "When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home."
Πλεονεκτήματα: "Seats were not too cramped."
Μειονεκτήματα: "Wifi that actually worked."
Πλεονεκτήματα: "Everything was great and we arrived ahead of schedule."
Μειονεκτήματα: "Better WiFi and shows"
Πλεονεκτήματα: "Good flight with a little turbulence."
Μειονεκτήματα: "Better entertainment options."
Πλεονεκτήματα: "No issues - which is what I expect"
Μειονεκτήματα: "USB chargers on seats"
Πλεονεκτήματα: "I liked everything"
Πλεονεκτήματα: "We arrived early and everything went off without a hitch."
Μειονεκτήματα: "Seats were really tight. Made worse by the person in front who had him s seat back."
Μειονεκτήματα: "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Having to pick up our luggage when getting off plane from Sydney, just to walk them around the corner to be put on flight to ATL. (I thought luggage handlers were paid for this). Luggage had already been put through security!! This put us in a TOTAL RUSH just to make it on the plane ourselves!"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Πλεονεκτήματα: "Flight attendants were friendly and in-flight entertainment was good, including easy access to power ports."
Μειονεκτήματα: "Delayed about an hour due to weather. However, another 2 hours spent screwing around sitting on the plane after boarding because no one anticipated DCA restrictions. Then on arrival sat another 30 minutes waiting for a gate. Adding insult to injury, took about 40 minutes to get luggage. Weather is understandable, but the rest was just mismanagement."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Μειονεκτήματα: "No internet. No tv screens. Jet blue is still better."
Μειονεκτήματα: "i never LEFT!"
Πλεονεκτήματα: "Friendly crew, flight not full so able to switch seat to bulk head seat for more leg room."
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip."
Μειονεκτήματα: "My husband had booked seats together for us and then got bumped sitting rows away from each other, bumped again sitting closer which we were then able to sit together as the seat next to mine was empty, cramped with very little leg room and I’m only 5’1 the poor guy sitting behind me was 6’11 and asked me to warn him if I put my seat back, I felt so bad for him thAt I didn’t which meant I couldn’t get comfortable to sleep, long night."
Πλεονεκτήματα: "Arrived ahead of schedule."
Μειονεκτήματα: "Some crew were not very welcoming (smile)."
Πλεονεκτήματα: "Flight on time ."
Πλεονεκτήματα: "The crew was nice"
Μειονεκτήματα: "It felt like flying low cost, no entertainment, they had screens in the center but I couldn’t see it cause I was sitting by the window, and no choice of what to watch."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Really glad this segment exists!"
Μειονεκτήματα: "we were delayed almost 3 hours due to an error with the gate change not being relayed to the Plane nor the Cargo crew."
Πλεονεκτήματα: "Great! The flight wasn't full, so the attendants went out of there way to move people around so we all had more space. Flight left on time, was smooth, everything was wonderful."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "Flight was on time (actually early) and smooth. The crew was very friendly."
Μειονεκτήματα: "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
Μειονεκτήματα: "It was not explained to us why my wife was pulled out of the line for questioning. They did not introduce themselves or anything."
Πλεονεκτήματα: "Crew came round regularly with water and snacks and were very helpful."
Μειονεκτήματα: "The flight was late boarding and leaving but there was no message from the ground staff telling us why the flight was delayed."
Πλεονεκτήματα: "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
Μειονεκτήματα: "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."
Πλεονεκτήματα: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Μειονεκτήματα: "Wish they offered water, but since it was short it made sense."
Πλεονεκτήματα: "The flight was very comfortable and quick"
Μειονεκτήματα: "Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved"
Πλεονεκτήματα: "Movie selection is great."
Μειονεκτήματα: "No cookies :("
Πλεονεκτήματα: "I had lots of space to my self"
Πλεονεκτήματα: "comfort, entertainment, food"
Μειονεκτήματα: "there were two really rude flight attendants....almost like they didn;t want to serve you. One of the ladies even literally threw a drink onto my tray. thank god it was sealed. Air canada needs to do a better job of dealing with this type of behaviour. It happens far too often with their staff"
Πλεονεκτήματα: "The crew was very nice and friendly. They were very accommodating and genuine."
Μειονεκτήματα: "The washrooms should be cleaned during the flight."
Μειονεκτήματα: "Flight attendant announcements were painfully loud causing me to have to cover my ears on 3 occasions."
Πλεονεκτήματα: "That we got back safe during a snow storm."
Μειονεκτήματα: "The staff were not friendly. I politely tried to give two flight attendants my garbage as they were collecting and because they already passed me they looked at me and ignored me. It’s also crazy that you pay so much for a flight and then have to pay for luggage and a meal when it’s a 4-5 hour flight. Flight was delayed twice. Which I can understand due to weather."
Πλεονεκτήματα: "I liked the staff on the flight. The flight had some nice"
Μειονεκτήματα: "I didn’t like the food options, Air Canada used to have tasty food!"
Πλεονεκτήματα: "Did not get to go"
Πλεονεκτήματα: "We did finally get to our destination."
Μειονεκτήματα: "Late flights, missed connection, no ground service"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Plane was nice and clean. Crew was pleasant and helpful."
Πλεονεκτήματα: "What did I like? Not much. We kept hearing over the PA about how Air Canada had been voted Number One airline in North America in 2017 but I was blowed if I could work out why. I have travelled quite a bit both Stateside and overseas and can tell you that AC does not come up to the standard set by Qantas or Southwest here in the States."
Μειονεκτήματα: "It felt as if the seats were even closer together than on the flight out. It was tight! It was the second leg of a flight from Taiwan and having experienced the extraordinary politeness and courtesy of the Taiwanese it came as a rude shock when the hefty AC (female) attendant banged the back of my seat, exhorting us with a "Would you guys get your seat backs up straight for meal service". The tea was pretty grim too and I suspected it had been made in a coffee pot."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Comfortable flight"
Μειονεκτήματα: "Food was average"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Πλεονεκτήματα: "Calgary airport first and foremost went above and beyond for me. The flight then after was the same, friendly attendants, great smooth flight. 5 stars for staff."
Μειονεκτήματα: "The headphones are bad, i had my own headphones so it was fine. I did go w the air canada ones first just out of convenience, but they were fuzzy, probably would have ruined the movies."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Old plane, no in flight entertainment"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "The seats are small and uncomfortable"
Πλεονεκτήματα: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Πλεονεκτήματα: "Friendly staff, smooth flights"
Μειονεκτήματα: "limited leg room"
Πλεονεκτήματα: "Nothing - I didn't end up going to Toronto."
Μειονεκτήματα: "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."
Πλεονεκτήματα: "Friendly staff n helpful. Good seats, movies available"
Μειονεκτήματα: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."
Πλεονεκτήματα: "Not too crowded"
Μειονεκτήματα: "Flight was late by over an hour."
Μειονεκτήματα: "Lost our luggage in Toronto both times in and out. Had to sit to wait to pass customs for 2 hours and almost missed our connecting flight. Was released 15 minutes before boarding and couldn't enjoy dinner at the airport"
Πλεονεκτήματα: "I arrived safely with my children"
Μειονεκτήματα: "No snacks"
Πλεονεκτήματα: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Πλεονεκτήματα: "Flight crews were great."
Μειονεκτήματα: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."
Μειονεκτήματα: "Everything was good"
Μειονεκτήματα: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Μειονεκτήματα: "My flight was changed and I wasn't informed - I cleerly checked my information beforehand but it would be nice if flights were to change by two hours, to know in advance so arrangements could be made"
Πλεονεκτήματα: "Entertainment and comfort of seats"
Μειονεκτήματα: "The crew was very rude and not helpful"
Μειονεκτήματα: "Actually I flew from Buenos Aires to Vancouver on Air Canada. I had paid to prebook my seats both on the B.A.-Torononto leg and also Toronto to Vancouver. Did not get either of the seats I had paid and prebooked. Therefore Air Canada is taking money but not providing the service or product...... technically this is stealing"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "There was an excellent agent during boarding. I didn't catch his name but he was a tall dark skin gentlemen and he went over and beyond to assit me. His kindness left a lasting impression on me. I only wish I had his name, because he deserves to be noticed for his excellent service."
Πλεονεκτήματα: "The personnel were pleasant and efficient."
Μειονεκτήματα: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Πλεονεκτήματα: "From boarding to disembark net was ok"
Μειονεκτήματα: "No refreshment on board"
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Πλεονεκτήματα: "Very smooth easy flight there were no delays!"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "It was a fine flight all around"
Μειονεκτήματα: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault. Also, the in-flight movie selection was horrible, probably due to the fact that they had so many Canadian films (which apparently is required in Canada)."
Πλεονεκτήματα: "Comfy seats, awesome new movies to watch. Great staff, very helpful"
Μειονεκτήματα: "No free snacks, I mean they came around with drinks but you had to pay for all of the food"
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "I found the seats a bit tight."
Πλεονεκτήματα: "In flight entertainment was enjoyable was able to stream music and shows on my phone which helped the time fly by. Comfortable flight relatively smooth and comfy seats."
Μειονεκτήματα: "Having to pay extra for a blanket or pillow? That's something I've never heard of. Crew was inattentive as I asked for someone to come by and collect my trash but no one ever came."
Πλεονεκτήματα: "Crew very polite and professional."
Μειονεκτήματα: "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
Πλεονεκτήματα: "They had screen for entertainment I guess"
Πλεονεκτήματα: "It was meh...."
Μειονεκτήματα: "I got no notification that the flight was going to be 1 hour earlier"
Πλεονεκτήματα: "Easy boarding and smooth flight."
Μειονεκτήματα: "No individual screens. Limited and unhealthy food options."
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Tight space and food could be better"
Πλεονεκτήματα: "Seats were ok."
Μειονεκτήματα: "Crew was very grumpy and not accommodating to families (ours and others). No wifi or outlets."
Πλεονεκτήματα: "Everything was smooth"
Μειονεκτήματα: "More leg room!"
Πλεονεκτήματα: "Crew was attentive. Seats were reasonably comfortable. Good selection of entertainment."
Πλεονεκτήματα: "The crew was great despite the delay."
Μειονεκτήματα: "The seats were narrow and cramped. The entertainment system only worked on the UA app. No one informed us that the app was required until we were aboard and it was too late to download and install the app. Flight attendants did not seem happy. Baggage return was delayed."
Μειονεκτήματα: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Πλεονεκτήματα: "Seats were okay—good leg room."
Μειονεκτήματα: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Πλεονεκτήματα: "Customer service was super"
Μειονεκτήματα: "Nothing. Everything was great"
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Μειονεκτήματα: "Took forever to get off the plane because there was some problem with the baggage that was holding up all the planes. Not the airline’s fault, rather the airport."
Μειονεκτήματα: "My united app didnt find my flight;"
Μειονεκτήματα: "There was not tv on the plane"
Πλεονεκτήματα: "The flight attendant used my name. Great landing."
Μειονεκτήματα: "Tar mat loading. In flight service."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "Friendly flight attendant"
Μειονεκτήματα: "Long walk to gate"
Πλεονεκτήματα: "Despite delay, pilot made up time in air and we made our connection in Denver. Advice to download United app for free entertainment ahead of takeoff meant we didn't miss the chance to offer movies to our kids on flight. In-flight crew was incredibly friendly/helpful."
Μειονεκτήματα: "Gate attendant was INCREDIBLY unfriendly - made no eye contact or completely ignored our verbal greetings/thanks during early boarding w/ our young child. Delayed an hour out of Baltimore, we were worried we'd miss our connection."
Πλεονεκτήματα: "Everything was great."
Μειονεκτήματα: "Room for sitting."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Μειονεκτήματα: "The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines"
Πλεονεκτήματα: "Your crew was sympathetic to the dry air and happily provided extra water when I asked"
Μειονεκτήματα: "Fellow next to me was having a hard time with the credit card use for direct tv."
Μειονεκτήματα: "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
Πλεονεκτήματα: "My last flight to Europe was on Lufthansa and I have to say, this was better. Decent food, efficient staff, relatively comfortable plane."
Μειονεκτήματα: "They were a bit brusque, but not rude."
Πλεονεκτήματα: "The crew was very nice."
Μειονεκτήματα: "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."
Μειονεκτήματα: "In flight wifi not worth money. Cant stream on paid for inflight wifi. Didnt want to watch pre loaded movies on united app. Should have free in flight movies that you dont have to pay for or allow you to stream what you want on paid for wifi."
Μειονεκτήματα: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Μειονεκτήματα: "Felt very crowded - narrow seats."
Μειονεκτήματα: "Delayed 2 hrs without reason."
Πλεονεκτήματα: "Everything worked out just fine"
Μειονεκτήματα: "Handicap assitive employees were late to arrive and held up the boarding process."
Πλεονεκτήματα: "Everyone was helpful. And professional"
Μειονεκτήματα: "Missed my connecting flight and had to pay to stay in a hotel room for the night."
Πλεονεκτήματα: "Shortest route, friendly staff."
Μειονεκτήματα: "Flight out of Little Rock delayed 2.5 hrs dur to maintenance issues, resulting in missed connection and 4 hr delay getting to final destination."
Πλεονεκτήματα: "Quick bording, organized. Smooth flight."
Μειονεκτήματα: "On board entertainment lacked horribly unless you are willing to pay extra. And the on flight snack was a joke."
Πλεονεκτήματα: "The flight left on time and we got to our destination early."
Μειονεκτήματα: "The flight crew. They stood in the back area of the plane and chatted extensively instead of collecting trash, etc."
Μειονεκτήματα: "Poor coordination after our flight from Frankfurt took off 1/2 hour late and we had to run through the airport to catch our flight to Washington along with an entire busload of passengers in the same boat. No assistance from anyone to help us reach our connecting flight on time. When we did arrive just under the wire, our seats were changed at the front gate, even though we had assigned seats and checked in 24 hours before. Poor situation."
Μειονεκτήματα: "The flight was extremely late and completely upset my travel schedule. It cost me extra money to get to my final destination on-time. The worst travel experience I have had. The airlines did not communicate AT ALL regarding the delays that they knew about."
Μειονεκτήματα: "Baggage didn't make next flight"
Πλεονεκτήματα: "Ticket agent got us on a Delta flight."
Μειονεκτήματα: "Flight was cancelled."
Πλεονεκτήματα: "Good leg room. The snack was good - a waffle cookie. Crew was cheerful. Plane was clean."
Πλεονεκτήματα: "No hassles. perfect flight for a great vacation."
Πλεονεκτήματα: "On time flights ."
Πλεονεκτήματα: "The pilot did a great job manning and landing"
Μειονεκτήματα: "I can't imagine how little service you get for a long flight"
Μειονεκτήματα: "The seats were uncomfortable."
Πλεονεκτήματα: "Roomy planes. In flight entertainment. Great service."