Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "See my earlier remarks"
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "My luggage never arrived in Munich"
Μειονεκτήματα: "The fly was a little late."
Πλεονεκτήματα: "The airline staff was great. Everyone really helpful."
Πλεονεκτήματα: "Crew were great. Very friendly & helpful"
Μειονεκτήματα: "Lufthansa really need to serve something better than high school cafeteria grade food"
Μειονεκτήματα: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Πλεονεκτήματα: "Great crew"
Πλεονεκτήματα: "Fast check in and politeness"
Μειονεκτήματα: "Not comfortable seats"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "You lost my luggage !!"
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "The fact that I could have upgraded to premium economy. The space available in economy."
Μειονεκτήματα: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Πλεονεκτήματα: "Excellent service during the two hour trip. No complaints whatsoever!"
Μειονεκτήματα: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Πλεονεκτήματα: "flights were on time"
Μειονεκτήματα: "food quality can be improved"
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "On time-well organized!"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Plane was clean"
Μειονεκτήματα: "no entertainment, cramped seats"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "The boarding process made it easy to find my seat and get settled in."
Μειονεκτήματα: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Πλεονεκτήματα: "You can't beat the German's at efficiency. Awesome!"
Μειονεκτήματα: "Houston isn't their hub and I have to put up with United."
Πλεονεκτήματα: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Πλεονεκτήματα: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Πλεονεκτήματα: "The crew was really nice"
Μειονεκτήματα: "There was no entertainment of course!"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "On time. Fast boarding and un boarding. Crew is very friendly."
Μειονεκτήματα: "No tv, though understandably on a short flight."
Μειονεκτήματα: "I didn't like missing my flight"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Πλεονεκτήματα: "excellent service"
Μειονεκτήματα: "very long wait for baggage"
Μειονεκτήματα: "No entertainment Slow boarding"
Πλεονεκτήματα: "Crew, food and enterteintment were good"
Μειονεκτήματα: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
Μειονεκτήματα: "seat did not recline at all,"
Πλεονεκτήματα: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Πλεονεκτήματα: "Check in was swift"
Μειονεκτήματα: "Friendlier approach from the crew"
Πλεονεκτήματα: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Μειονεκτήματα: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Πλεονεκτήματα: "Good amount of leg space"
Πλεονεκτήματα: "The crew was so friendly"
Μειονεκτήματα: "My wife and I were separated by six rows. Unacceptable!"
Πλεονεκτήματα: "Rude inconsiderate staff. Terrible plane"
Μειονεκτήματα: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Πλεονεκτήματα: "Crew was good and entertainment was great."
Μειονεκτήματα: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Πλεονεκτήματα: "Everything was just right."
Πλεονεκτήματα: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Μειονεκτήματα: "It would be wonderful to have all seats the same as first class for a long distance flight."
Μειονεκτήματα: "Connecting flight tolerance and easy upgrade from one class to another."
Πλεονεκτήματα: "The crews are very polite."
Πλεονεκτήματα: "Luggage came extremely quickly"
Μειονεκτήματα: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Πλεονεκτήματα: "it was mess, so I cant say positive thing"
Μειονεκτήματα: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "nothing I can think of"
Μειονεκτήματα: "See red comment above."
Πλεονεκτήματα: "It was a very safe trip"
Μειονεκτήματα: "Small space in Economy class"
Μειονεκτήματα: "The worst airline, customer service ever"
Μειονεκτήματα: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Πλεονεκτήματα: "Very friendly staff"
Μειονεκτήματα: "All was well"
Πλεονεκτήματα: "Was a fine solid flight by Austrian."
Πλεονεκτήματα: "Everything was excellent"
Πλεονεκτήματα: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Πλεονεκτήματα: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Μειονεκτήματα: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Μειονεκτήματα: "I can not afford first class tickets..."
Πλεονεκτήματα: "Excellent service."
Μειονεκτήματα: "Somewhat expensive for Vienna - Brussels one way route."
Πλεονεκτήματα: "Speaking of friendly sky. Great!"
Πλεονεκτήματα: "I loved the music while boarding the plane. All staff members were very nice."
Πλεονεκτήματα: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Πλεονεκτήματα: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Μειονεκτήματα: "Transit time through Vienna was particularly frustrating."
Πλεονεκτήματα: "snacks plus they had sparkling mineral water"
Μειονεκτήματα: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Πλεονεκτήματα: "Emergency exit row leg room. Good stuff."
Μειονεκτήματα: "Flight time, slightly delayed departure."
Μειονεκτήματα: "Both flights were delayed. Food selection was poor."
Μειονεκτήματα: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Πλεονεκτήματα: "All flight members were servicing very pleasantly"
Πλεονεκτήματα: "Crew friendliness."
Μειονεκτήματα: "Comparing with LOTPolish everything wasmore than better"
Πλεονεκτήματα: "Flight crew was pleasant, calm, and efficient."
Πλεονεκτήματα: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Πλεονεκτήματα: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Πλεονεκτήματα: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Μειονεκτήματα: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Πλεονεκτήματα: "Staff was pleasant and competent"
Μειονεκτήματα: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Πλεονεκτήματα: "The overall flight wads excellent."
Μειονεκτήματα: "Boarding on the return flight was poorly handled as there was no organized boarding."
Μειονεκτήματα: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Πλεονεκτήματα: "Their first class looked very comfy"
Μειονεκτήματα: "First plane was newer, 2nd plane was older."
Πλεονεκτήματα: "Movie options were good. Nothing else."
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "Crew was great, there was nobody sitting beside me so that was a big bonus. Smooth flight and the wine was pretty good."
Πλεονεκτήματα: "Smooth as you like"
Πλεονεκτήματα: "Customer service crew sorting us out on new flights had patience of saints"
Μειονεκτήματα: "Did not make flight, gate crew rude and did not give information."
Πλεονεκτήματα: "Boarding was OK."
Μειονεκτήματα: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."
Μειονεκτήματα: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Πλεονεκτήματα: "customer service"
Πλεονεκτήματα: "No food, an hour late"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Plane was nice Crew was great"
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "I love the new Boeing 787 planes! This was the smoothest flight ever, both from Vancouver to Tokyo and back again. The new planes have the dimmable windows, which are so cool! And, each seat has it's own screen with free movies, TV, flight info, etc. Also, the flights were on time!"
Μειονεκτήματα: "The seats are small and uncomfortable"
Πλεονεκτήματα: "It was smooth and great trip."
Μειονεκτήματα: "Flight was delayed by 10 minutes but had to wait 45 minutes on the plane before take off. Quite stressful and tiring!"
Πλεονεκτήματα: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Πλεονεκτήματα: "Good breakfast."
Μειονεκτήματα: "Cabin was cool"
Μειονεκτήματα: "seating space too small"
Πλεονεκτήματα: "I really liked how the crew on our leg to Heathrow made sure we were comfortable and asked often if we wanted more drinks (water, etc). We had a delay in landing due to weather but we were able to make our connection because they called ahead to customs and we were able to go to the front of the line. That's service!"
Μειονεκτήματα: "Bathrooms got kinda dirty about halfway through the long flight from Toronto to Heathrow."
Μειονεκτήματα: "Was not on time, old air craft."
Πλεονεκτήματα: "No screen creates a longer feeling flight."
Μειονεκτήματα: "No good food."
Μειονεκτήματα: "After a late flight from Halifax, found out that we had been bumped off our scheduled flight to Kingston. The next flight was more than three hours later - and this despite looking at our aircraft for another 10 minutes before it left the gate. We were told that the gate had been closed despite six of us on the same connection. When we asked about supper, we were given a $10 coupon - had some difficulty finding a place for dinner under $10 at Pearson."
Μειονεκτήματα: "THe food as usual on AC flights is only passable. . The warm rolls as advertised are ice cold. Some of your flight attendants can often be rude to customers and many could benefit from attending Weight Watchers as they can scarcely make it down the aisles and often bump into customers."
Πλεονεκτήματα: "Nothing in particular"
Μειονεκτήματα: "Leaving Van over an hour late which made me miss my rental car agency's closing time by getting into Toronto so late."
Πλεονεκτήματα: "Boarding in TO was horrific and had to stand more than an hour"
Πλεονεκτήματα: "Service and pricing presented a good value to cost ratio"
Μειονεκτήματα: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Μειονεκτήματα: "The anxious flight crew. Would like more variety on the player and I shouldn't have to watch a 4 minute commercial after every 20 min episode, especially when it's my own device."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Μειονεκτήματα: "Delayed departure from Seoul so I missed the connection flight to Washington DC."
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "And I paid for the preferred upgrade"
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "No air conditioning made it uncomfortable"
Πλεονεκτήματα: "Got to spend the night in Toronto unexpectedly."
Μειονεκτήματα: "Due to Air Canada's I missed my flight to Amsterdam. I missed out on a day of sightseeing and having fun and Amsterdam instead I spent a day in Toronto. I was able to get on a flight 24 hours later. This missing connection happens routinely with Air Canada, for some reason they have not managed to fix the error."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "Needed subtitles on movies"
Πλεονεκτήματα: "I liked the food and snacks."
Μειονεκτήματα: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Πλεονεκτήματα: "I was not expecting much from the small aircraft, but there was so much leg room that my very tall husband actually fit in the seat and his knees didn't touch the seat in front of him like usual. And, there was an in-flight entertainment system, also unexpected. Kept the kids happy."
Μειονεκτήματα: "I gave 1 star for food because there wasn't any. Air North has cookies."
Μειονεκτήματα: "There was no working charge for electronics."
Πλεονεκτήματα: "Smoothest take off and landing. The flight attendants were lovely."
Πλεονεκτήματα: "The boarding was efficient."
Μειονεκτήματα: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."