Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Seats very comfortable"
Πλεονεκτήματα: "The crew was fantastic!"
Πλεονεκτήματα: "Great flight"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Πλεονεκτήματα: "Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate."
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Μειονεκτήματα: "Space was limited"
Μειονεκτήματα: "The flight had a departure delay of three hours. That was not fun"
Πλεονεκτήματα: "Very impressed with the flight crew team!!!"
Πλεονεκτήματα: "Clean new Airbus 380. Nice crew"
Πλεονεκτήματα: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Πλεονεκτήματα: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Πλεονεκτήματα: "Flight was smooth and arrived early even though it left 30 minutes late."
Μειονεκτήματα: "Lufthansa should schedule more time to make connections."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Everything worked very well."
Πλεονεκτήματα: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Μειονεκτήματα: "Just typically being on a plane not much can do about the space in economy"
Μειονεκτήματα: "Boarding needs to be more organized"
Πλεονεκτήματα: "Service was good"
Πλεονεκτήματα: "The services was good and enjoy it"
Μειονεκτήματα: "Nothing it was all good"
Πλεονεκτήματα: "Great pilots and crew."
Μειονεκτήματα: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Πλεονεκτήματα: "New aircraft, clean, comfortable"
Μειονεκτήματα: "On time"
Πλεονεκτήματα: "Efficient crew. Quick service, quick flight."
Μειονεκτήματα: "No negatives."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Πλεονεκτήματα: "Nice staff"
Μειονεκτήματα: "A little too warm for me."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Boarding was an unorganized free-for-all"
Πλεονεκτήματα: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Μειονεκτήματα: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Μειονεκτήματα: "AS ALWAYS, LEG ROOM IS an issue on international flights. Screaming children kicking my seat the whole trip makes for an uncomfortable ride. Movies were slow to load and cut off multiple times for no reason."
Πλεονεκτήματα: "The attendants were very respectful and courteous, most of them"
Μειονεκτήματα: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."
Πλεονεκτήματα: "Everyone at Lufthansa are very friendly so thank you everyone we love you"
Πλεονεκτήματα: "Great service and flight crew"
Μειονεκτήματα: "The connecting times between the flights was very tight. Especially as the line for the passport check in Frankfurt was so long. And then the gate was so far away. A mad dash. Stressful."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Friendly, polite, very helpful staff; comfortable ride"
Πλεονεκτήματα: "Love crew & very clean"
Μειονεκτήματα: "Need better food options for vegans"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "My husband is very tall and had enough legroom to make him comfortable."
Πλεονεκτήματα: "Very polite and helpful staff"
Μειονεκτήματα: "Food could be better"
Πλεονεκτήματα: "Very smooth ride. I liked that they left water/ juice/ snacks downstairs in between meal service. The crew was super friendly, the entertainment selection was awesome too."
Μειονεκτήματα: "My chair wouldn't stay reclined :/"
Πλεονεκτήματα: "Most all was good."
Μειονεκτήματα: "The kids screaming!"
Πλεονεκτήματα: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Πλεονεκτήματα: "The food was good, the crew was friendly, and the plane was clean."
Μειονεκτήματα: "flight out of Ghana was delayed by 2 hours."
Μειονεκτήματα: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Πλεονεκτήματα: "I did not"
Μειονεκτήματα: "It was good"
Μειονεκτήματα: "Everything else"
Πλεονεκτήματα: "Flight attendants were excellent and very pleasant."
Μειονεκτήματα: "2nd serving of food was not good."
Πλεονεκτήματα: "We didn't crash."
Μειονεκτήματα: "Crew members seemed drunk and kept stepping on my foot that wasn't in the aisle and pumping into me, boarding was 2 hours late with no communication, food service was poor, hard to get water and disboarding was unorganized. I've taken many bad flights and this was by far the worst and most of is was the terrible attitudes and behaviors of the crew."
Μειονεκτήματα: "There was a delay of more than an hour so I had to run for my connecting flight then my bags didn't make the flight."
Μειονεκτήματα: "It was terrible cold. We received no free food or drinks."
Πλεονεκτήματα: "I was fasting for Ramadan so I didn’t try the food, the crew members were as nice as can be for BA"
Μειονεκτήματα: "The seats were really tight The Boeing was super packed with passengers and the seats were more on the mini size"
Πλεονεκτήματα: "Boarding was quick and well organized. The plane was clean and prepared -cabin crew was very friendly.We did miss our connection and I liked that British airways got us on the next available flight and had that information as we exited our flights."
Μειονεκτήματα: "There was no food or movie"
Μειονεκτήματα: "Delays and overbooked flights"
Μειονεκτήματα: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"
Μειονεκτήματα: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"
Μειονεκτήματα: "BA website very confusing and not efficient. There is. No option to book seats online. You. Only had the option to pay extra to book seats online which was crazy since there were many vacant seats on board ... it said you could book your seats for free online24 hours before flight but this options wasn't working ! This should not happen in these times"
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "The service was bad"
Μειονεκτήματα: "2 of 3 luggage kissed transfer at Heathrow to the Paris flight despite 2:30 hrs layover and arrived on next flight 4 hrs later"
Πλεονεκτήματα: "Flight staff was very nice"
Μειονεκτήματα: "Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well."
Πλεονεκτήματα: "Great, very comfortable, easy transatlantic flight"
Μειονεκτήματα: "Please include a complimentary tea and/or snack."
Πλεονεκτήματα: "Boarding and bathrooms"
Μειονεκτήματα: "Crew was rude except for pilot greetings while boarding. They couldn’t even take cash for food nor provide a free snack or beverage."
Πλεονεκτήματα: "Short flight; no problems."
Μειονεκτήματα: "It has been a week and British airways still hasn't delivered my suitcase."
Πλεονεκτήματα: "good entertainment"
Μειονεκτήματα: "food was worse than typical airline"
Μειονεκτήματα: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "No 'service'. No sign of crew. Screen didn't work. Not a lot for the money!!!"
Πλεονεκτήματα: "Some of the cabin crew were friendly."
Μειονεκτήματα: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Πλεονεκτήματα: "Entertainment selection"
Μειονεκτήματα: "Snacks were carb heavy and protein low"
Πλεονεκτήματα: "Eveything very comfortable flight. So much better than American airlines!"
Μειονεκτήματα: "Tray table a little small and instructuins needed for all places to plug in."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Boarding was good, flight was on time."
Μειονεκτήματα: "No leg room, small seats...no surprises there!"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "They make you pay for WATER on BA!"
Μειονεκτήματα: "Two children screaming their lungs out for the 8 hours, and kicking the seats in front of them. The fact that there was no food choice by the time I was served."
Πλεονεκτήματα: "On time and accommodating"
Μειονεκτήματα: "All ok"
Μειονεκτήματα: "Delayed and poor food"
Πλεονεκτήματα: "Crew very accommodating and friendly. Also the ground crew were very friendly."
Μειονεκτήματα: "Seat spacing much too cramped."
Πλεονεκτήματα: "Boarding process and crew were efficient."
Μειονεκτήματα: "Seats were super-cramped, could not lean back to anything approaching a comfortable level, food was very ordinary, and the entertainment choices extremely limited."
Πλεονεκτήματα: "No complimentary food or drink London to Paris"
Πλεονεκτήματα: "I'd like to mention Ramon, a crew member on the flight, who was extremely helpful and kind. Also, the food was quite good."
Μειονεκτήματα: "Huge delay!!!!!"
Μειονεκτήματα: "Too much Indian based food....too much curry....."
Πλεονεκτήματα: "The crew and service are very good and the cabin crews' smile are so nice. Love it"
Πλεονεκτήματα: "The flight crew was very courteous and helpful, and made the entire experience very pleasant."
Μειονεκτήματα: "The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it."
Πλεονεκτήματα: "solid experience with on time performance"
Μειονεκτήματα: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Πλεονεκτήματα: "Crew was polite."
Μειονεκτήματα: "Flight was delayed. Seats very cramped."
Μειονεκτήματα: "Disorganization of crew at airport boarding ......"
Πλεονεκτήματα: "Service with a smile! My bag didn't make it back from Heathrow to Newark but British Airways was on top of it. They apologized for the inconvenience and located my bag and I had it within 48 hours. I HIGHLY recommend this airline to everybody!"