Πλεονεκτήματα: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Πλεονεκτήματα: "Food was good and crew was very nice"
Μειονεκτήματα: "More leg room"
Πλεονεκτήματα: "Good price and new clean aircraft."
Μειονεκτήματα: "Reclining seats."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Boarding process"
Πλεονεκτήματα: "Extra seat width would always be nice"
Πλεονεκτήματα: "The crew and the movies. It was an overall comfortable flight."
Μειονεκτήματα: "I was coerced into buying an extremely expensive ticket to get back to my home country from Paris. It was unconscionable."
Πλεονεκτήματα: "Everything was generally great I don’t have any complaints."
Μειονεκτήματα: "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
Μειονεκτήματα: "Not being delayed for 6 hours would’ve been better."
Πλεονεκτήματα: "Absolutely nothing!"
Μειονεκτήματα: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Μειονεκτήματα: "Be on time"
Πλεονεκτήματα: "The seats were comfortable"
Μειονεκτήματα: "There’s zero legroom."
Μειονεκτήματα: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
Πλεονεκτήματα: "The crew and the seats were okay."
Μειονεκτήματα: "The flight was delayed for almost 2 hrs. We should receive credits for that."
Πλεονεκτήματα: "The crew is so friendly. Perfect landing. Perfect flight!"
Πλεονεκτήματα: "Short flight."
Μειονεκτήματα: "Flight got delayed several times. Had to reschedule flight."
Πλεονεκτήματα: "Crew was great!"
Πλεονεκτήματα: "It was a comfortable night flight, great crew"
Μειονεκτήματα: "Give a hot drink in the morning"
Πλεονεκτήματα: "787 is modern and clean. Service was excellent. Seating layout is good."
Μειονεκτήματα: "Food was good but not great. Gogo-in-flight Internet system is awful."
Πλεονεκτήματα: "Nice crew, short flight"
Μειονεκτήματα: "Delayed 43 minutes"
Πλεονεκτήματα: "Good overall service level of AA"
Μειονεκτήματα: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Μειονεκτήματα: "Need some sort of gluten free snacks!"
Πλεονεκτήματα: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Μειονεκτήματα: "The seats are too narrow with little leg room."
Πλεονεκτήματα: "Most everything was great"
Μειονεκτήματα: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Great service and smooth flight. Love American!!"
Μειονεκτήματα: "Everything was outstanding!!"
Μειονεκτήματα: "Getting baggage took an hour"
Πλεονεκτήματα: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Μειονεκτήματα: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Πλεονεκτήματα: "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Πλεονεκτήματα: "Nice and clean and seats were comfy"
Μειονεκτήματα: "No outlet to charge devices"
Πλεονεκτήματα: "Arrived 1 hour and 10 min before take off and American Airlines didn’t let us check in. We explain then that our 19 months got car sick so we were cleaning him on the curb and they refuse to check us in and tell us we were too late. Even if we beg them as we were going to Paris to spend Xmas with our family. No flight for us ..."
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "No entertainment monitor"
Μειονεκτήματα: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Πλεονεκτήματα: "Super smooth flight that arrived on time. Nice crew."
Πλεονεκτήματα: "Fast service, wonderful crew"
Μειονεκτήματα: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Πλεονεκτήματα: "on time and it was comfortable"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Μειονεκτήματα: "gate assignment took too long"
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Μειονεκτήματα: "Plane needs updating. Pretty outdated and dirty"
Πλεονεκτήματα: "Food service was efficient and not delayed."
Μειονεκτήματα: "Crew asked us to close window shades , so others could watch TV. It was difficult to find things under seat and reading light not as good as real light. Also we think 9 hours of darkness contributed to our difficulty in adjusting to time zone in states. My entertainment panel was very difficult to use and frustrating. It didn't respond to light touch, heavy touch, etc."
Πλεονεκτήματα: "Assigned seating, snacks, touch screen media feature."
Μειονεκτήματα: "Staff could have been more friendly."
Πλεονεκτήματα: "Everyone operated fast and professional"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Value for money"
Μειονεκτήματα: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Πλεονεκτήματα: "no fresh food"
Πλεονεκτήματα: "The staff was very nice and the movie selection in flight was among the best I've had on a plane."
Μειονεκτήματα: "Food was decent but this is only comparing to Japan Airlines which I had on my flight from SFO to Haneda."