Πλεονεκτήματα: "I did not take the flight, I stopped in Miami instead."
Μειονεκτήματα: "Don’t know because I did not take this flight."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "Not canceling the flight with no reason given."
Πλεονεκτήματα: "Great crew"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Μειονεκτήματα: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Πλεονεκτήματα: "Crew was really great!"
Μειονεκτήματα: "My bag never left Chicago so I had to wait a day to get that"
Πλεονεκτήματα: "All excellent service. Staff in New Bern were very helpful and competent."
Μειονεκτήματα: "Nothing I can think of"
Πλεονεκτήματα: "The entertainment and crew in flight(not the ticket crew)"
Μειονεκτήματα: "First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason..."
Μειονεκτήματα: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Μειονεκτήματα: "Overall good business class trip."
Πλεονεκτήματα: "Pleasant flight crew!!"
Πλεονεκτήματα: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Μειονεκτήματα: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Πλεονεκτήματα: "The crew were lovely and the entertainment was wonderful."
Μειονεκτήματα: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Μειονεκτήματα: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Μειονεκτήματα: "The guy who’s checking me in he’s very kind.he is so nice person."
Μειονεκτήματα: "The food was really bad. There wasn’t a lot of variety in entertainment."
Πλεονεκτήματα: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Πλεονεκτήματα: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Μειονεκτήματα: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "No internet available on the flight. Boardng was a long process."
Πλεονεκτήματα: "Easy boarding crew was friendly"
Μειονεκτήματα: "Flight was late"
Πλεονεκτήματα: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "American reminded me why I always chose to fly with them and not other airlines. Kind fly crew, prompt notifications, Mobile Boarding Passes, quick check-in process and more. I loved it!"
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "crew was pleasant"
Πλεονεκτήματα: "The nicest flight crew we experienced"
Μειονεκτήματα: "The chairs were tight together"
Πλεονεκτήματα: "Largely unremarkable flight out of LIM."
Μειονεκτήματα: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Πλεονεκτήματα: "Early and friendly."
Πλεονεκτήματα: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Μειονεκτήματα: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Πλεονεκτήματα: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
Πλεονεκτήματα: "Food service was good."
Πλεονεκτήματα: "The crew was awesome."
Μειονεκτήματα: "You guys lost our luggage!"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "There was a lot to see"
Μειονεκτήματα: "The screens were severely delayed and frustrating."
Πλεονεκτήματα: "The food"
Μειονεκτήματα: "The smell of the bathroom"
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "American Airlines staff are rude and don't care about customers. Flight was late. Third consecutive American Airlines flight that was more than an hour late departing. American Airlines lost baby's car seat."
Πλεονεκτήματα: "Nothing good to say at all about American Airlines. #IHATEAMERICANAIRLINES"
Μειονεκτήματα: "We boarde on time, however there was no air conditioning or lighting on. After fully boarding we were told the pilots were going to be an hour delayed coming in! Oh yeah, and the fancy new seats don't have power outlets. #IHateAmericanAirlines"
Μειονεκτήματα: "Provide food would be better"
Πλεονεκτήματα: "finally made it to our destination"
Μειονεκτήματα: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Πλεονεκτήματα: "Flight was on time and service was good"
Μειονεκτήματα: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"
Μειονεκτήματα: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Μειονεκτήματα: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Πλεονεκτήματα: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Πλεονεκτήματα: "The crew's response was better than expected."
Μειονεκτήματα: "Snacks were a bit too expensive."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "The crew, as always"
Μειονεκτήματα: "Being sectioned off from 1st class"
Μειονεκτήματα: "That there is no internet"