Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "The customer service, both on the phone & in person"
Πλεονεκτήματα: "Seats were ok"
Μειονεκτήματα: "Bigger seats"
Πλεονεκτήματα: "How quick American Airlines moves to keep people on time."
Πλεονεκτήματα: "Nothing. I missed a family members funeral and no one at the airline cares. I ended up staying home because the flight was delayed 8 hours."
Μειονεκτήματα: "Customer service didn't even try to find connecting flights and informed us that there were no other flights going to Phoenix. Which was a lie. I will never book with American again."
Μειονεκτήματα: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Πλεονεκτήματα: "They only have bathrooms in the back of the plane now. There is a line of people during the ENTIRE flight. Also means you have to squeeze down this line when you get out, so your choice is to thrust your crotch into a poor seated person, or rub it against someone as they squeeze down the line. NO"
Μειονεκτήματα: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Μειονεκτήματα: "Certain crew members could've been a bit more approachable and friendly."
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "Airplane didn't have any AC and was very old and dirty."
Μειονεκτήματα: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Μειονεκτήματα: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"
Πλεονεκτήματα: "On time despite ground hold"
Μειονεκτήματα: "Having flight attendants board with 4 bags and taking most storage"
Μειονεκτήματα: "Too little leg room."
Μειονεκτήματα: "Last minute (after partial boarding) they had to switch planes due to a "maintenance issue" which I would think they would have caught earlier."
Πλεονεκτήματα: "Early arrival!"
Πλεονεκτήματα: "On time professional staff"
Μειονεκτήματα: "Old plane for this fight."
Πλεονεκτήματα: "People were ok"
Μειονεκτήματα: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Crappy food, not even outlets for laptop chargers for those who need to work during a 5-hr flight. Barely stacks up to delta or JetBlue, won’t be flying American again anytime soon."
Μειονεκτήματα: "Very uncomfortable American airlines is the worst"
Μειονεκτήματα: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Πλεονεκτήματα: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Μειονεκτήματα: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Seats were too tight and too close together."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Overall crew were pleasant, boarding organized"
Μειονεκτήματα: "Besides being 2 hours delayed, we stayed 10+ hours crammed in very small seats, causong poor ability to rest the whole flight. Very unpleasant and painful for such a long flight."
Μειονεκτήματα: "Received an email 6 min after booking from British Airways saying the reservation was cancelled. They are trying to charge me $550 for this cancellation claiming they are not the ones who cancelled the reservation, and that I did. From what I understand the flight wasn't available in the first place and should not have been posted to purchase. British Airways will not take responsibility however."
Μειονεκτήματα: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Μειονεκτήματα: "I have flown this airline many times and never once have we ever taken off on time. We left 2 and a half hours late and the people that work for them are grumps all the time. Never flying them again."
Πλεονεκτήματα: "The fight was not over crowded."
Μειονεκτήματα: "The seats are very tight."
Μειονεκτήματα: "Old plane No outlet No screen No USB Poor food quality"
Πλεονεκτήματα: "Nice people to fly with"
Μειονεκτήματα: "Just never enough leg room❗️"
Μειονεκτήματα: "Very slow boarding. No overhead space."
Πλεονεκτήματα: "Great service. And flight and food"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Food and Entertainment were up to par."
Μειονεκτήματα: "There were two (2) obnoxious and drunk Irishmen directly behind us who kept pushing our seats, screaming obscenities for at least 5 hours while playing poker. The flight crew continued to serve them beers and did nothing to shut them them up. If I was not so content on getting to my destination, I would have knocked them out on the plane!"
Μειονεκτήματα: "Audio jacks were not compatible with most headphones, healthier food choices could be offered"
Πλεονεκτήματα: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Μειονεκτήματα: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "Everything was on time and great."
Μειονεκτήματα: "Ever thing was fine."
Πλεονεκτήματα: "Crew, food and entertainment."
Μειονεκτήματα: "Seats are toght. Just an inch more would have made a long flight much better."
Πλεονεκτήματα: "The flights were on time. The crew friendly and seats comfortable."
Μειονεκτήματα: "Not a better selection of food items."
Πλεονεκτήματα: "No internet on long light!!!!"
Πλεονεκτήματα: "The crew, boarding went smooth"
Μειονεκτήματα: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Πλεονεκτήματα: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Μειονεκτήματα: "Not getting home."
Μειονεκτήματα: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Πλεονεκτήματα: "Empty flight, lots of room and space."
Μειονεκτήματα: "Nothing- all was great"
Μειονεκτήματα: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Μειονεκτήματα: "arrived 24 hours late. had to stay overnight in Newark. And United lost our luggage. The worst trip I have ever had."
Πλεονεκτήματα: "The crew was good. Some flight attendants aren’t very personable."
Μειονεκτήματα: "Pretzels? Really bad."
Πλεονεκτήματα: "Crew was very pleasant."
Μειονεκτήματα: "Flight was extremely late arriving."
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "The tv on my red eye was not working and the light kept me up."
Πλεονεκτήματα: "Friendly crew members."
Μειονεκτήματα: "Food was meh."
Πλεονεκτήματα: "Seats were the most uncomfortable I've experienced in years"
Μειονεκτήματα: "Almost a 5 hr flight and there was no food or snacks given and water by request only. It was a full flight and the crew had just an attitude. Never had a flight like this one before. Horrible just horrible"
Μειονεκτήματα: "Flight was delayed two hours."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "On time departures and landings"
Πλεονεκτήματα: "Our flight was delayed for no apparent reason. Then the luggage will took more than an hour and finally another half hour delay at the AVIS rent a car."
Πλεονεκτήματα: "Quick boarding, departed on time, arrived early, good cabin communication"
Μειονεκτήματα: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Μειονεκτήματα: "The food was really mediocre,no good."
Πλεονεκτήματα: "The flight was quite smooth and left virtually on time. Boarding was simple and fast and the economy plus seats were extremely comfortable."
Μειονεκτήματα: "The food was quite poor. United can learn a thing or two about food by flying Cathay Pacific to see what decent airline food is like. As far as entertainment is concerned, while United had a great movie selection the method of controlling the playback was quite poor. Pausing the movie would actually make it stop on several occasions."
Πλεονεκτήματα: "Seats were quite comfortable. Service pretty great."
Μειονεκτήματα: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Μειονεκτήματα: "Small old plane without any entertainment."
Μειονεκτήματα: "food seats were not equipped with personal TV screens"
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Πλεονεκτήματα: "First time to fly! The ground crew were very helpful. The crew members were really cheerful-- they were super professional about dealing with a crying baby, food was good-- I loved led the Shepard pie, and the aircraft was really new, and on time."
Πλεονεκτήματα: "I liked that the plane did not crash"
Μειονεκτήματα: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Πλεονεκτήματα: "Great stuff, very friendly and attentive."
Μειονεκτήματα: "When asked to be seated next to each other, my husband and myself, we weren't not helped at all."
Πλεονεκτήματα: "Love the cookie! Good crew."
Πλεονεκτήματα: "Everybody was so friendly"
Μειονεκτήματα: "Constant changes to the departure time."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "Let us sleep with out disturbing!"
Πλεονεκτήματα: "The woman at customer service was very nice telling me my flight was rebooked for the morning."
Μειονεκτήματα: "Airport closed with no accommodation or resources. Slept freezing in a chair. Late flight and stranded overnight with no compensation, apology or reason why/where to go/what to do."
Μειονεκτήματα: "No help from United airlines when landing there for connecting flight. Asked 2 people how to get from terminal c to terminal a and no offered much help. We did ask a pilot and he suggest s the air train which was a horrible idea. We had to re enter and go through security again. We almost missed the flight thank goodness the plane was late so we barely made it as they were closing the doors. It was a horrible experience. The worst by far"
Μειονεκτήματα: "Two people were assigned the same seat"
Πλεονεκτήματα: "Nothing. Never again"
Μειονεκτήματα: "Rude and unhelpful. No empathy or concern. Erik"
Μειονεκτήματα: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Πλεονεκτήματα: "Large bottle of premium wine was nice"
Μειονεκτήματα: "No hot food."
Μειονεκτήματα: "Major maintenance delays made the 0600 flight take off late and missed our connection so had to go to a later flight, then that flight also got maintenance delays so our 8 hour trip took closer to 15 hours..."
Πλεονεκτήματα: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Πλεονεκτήματα: "Attendants were friendly."
Μειονεκτήματα: "Much more cramped than other airlines."
Μειονεκτήματα: "Total disaster due to some snow, excessive delays"
Μειονεκτήματα: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Πλεονεκτήματα: "It was a small prop plane but the flight was amazingly smooth."
Πλεονεκτήματα: "Food was great as alwaya, staff was ok"
Μειονεκτήματα: "Boarding at IAD is difficult, the airport is very space restricted. (At the united terminals) so it makes kt a little uncomfortable. The configuration of the old United planes in business is horrible, 2-4-2. I was on a 4 seat and you don't get your own place. By far, Continental planes are much better. Apart from this: Love United"
Πλεονεκτήματα: "The flight boarded early and orderly. We were able to take off a few minutes early because of that. Flight & seats were very comfortable. Crew were very courteous & professional (even at that early hour). Arrived at SFO approx. 15-20 minutes early. Wish all of my flights went this great. Thank You"
Μειονεκτήματα: "I didn't order any food, was only given a snack so I can't really comment on food. There were plenty of drinks offered by crew throughout entire flight."
Πλεονεκτήματα: "The customer service. They are so polit."
Μειονεκτήματα: "Everything was good."
Πλεονεκτήματα: "I arrived safely."
Μειονεκτήματα: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Πλεονεκτήματα: "They were excellent"
Πλεονεκτήματα: "Easiest boarding process I've ever had. Terrific!"
Μειονεκτήματα: "No in flight entertainment, small cramped"
Πλεονεκτήματα: "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"