Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Πλεονεκτήματα: "The crew was nice"
Μειονεκτήματα: "I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights"
Πλεονεκτήματα: "Crew was amazing"
Μειονεκτήματα: "Seats are too close together"
Πλεονεκτήματα: "Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?"
Μειονεκτήματα: "They loose my luggage!!!!!!"
Πλεονεκτήματα: "Efficient and quick, no issues."
Μειονεκτήματα: "By the time the food cart got to the rear of the plane their was none of the good entrees left for my family including my to young boys who had already licked out what they wanted, but got nothing they liked."
Μειονεκτήματα: "Flight was two hours delayed and we missed our connection in Toronto and had to wait another three hours. AC did put us on the next available flight."
Πλεονεκτήματα: "Good variety of movies"
Μειονεκτήματα: "Flight was really late (2.5hrs), certain flight attendants were impolite and unhelpful (which, granted it was very late but also it's a job so?) The main thing was other passengers around me being extremely rude or disruptive toward other passengers"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Good service and landed early. Luggage was quick"
Πλεονεκτήματα: "Everything went very very well."
Μειονεκτήματα: "High cost Toronto Airport meals and beverages."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "i loved the idea of a direct flight from Vancouver to Boston, the convenience of which made other things irrelevant."
Μειονεκτήματα: "The snacks served (a tiny bag of pretzels) were a bit meager, especially since I had gone west on Jet Blue, which serves unlimited snacks in a good variety, but that's a minor thing. I don't like checking in at an automated kiosk, which was frustrating, and took me a while to figure out (I am not of the digital generation). The first human contact I had was with the person who scanned my boarding pass. The flight was completely full, which is never a comfortable situation in coach class."
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Crew was lovely"
Μειονεκτήματα: "Flight was delayed and everyone missed their connecting flights. Air Canada put us on British Airways instead but did not inform them and when we went to check in at the desk they did not have us in the system which stressed everyone out. We eventually got on the plane but I had to sit in the very uncomfortable middle seat rather than in my chosen seat by the window."
Μειονεκτήματα: "For an overnight flight I would have expected the lights to be turned off, or at least dimmed. My plan to sleep and enjoy my day of return did not go ask planned."
Μειονεκτήματα: "Food, no leg space."
Μειονεκτήματα: "The seats are very small and uncomfortable."
Μειονεκτήματα: "Not the most comfortable aircraft"
Πλεονεκτήματα: "Our toddler got sick on the plane and the crew were immensely helpful providing towels and bags to clean up the mess. They checked in with us multiple times to see how he was."
Μειονεκτήματα: "Loading took much longer than anticipated and we left about 30 minutes late."
Πλεονεκτήματα: "Flight crews were great."
Μειονεκτήματα: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."
Πλεονεκτήματα: "The woman I spoke to on the phone was pleasant and helpful. It's certainly not Air Canada's fault that my flight was canceled, but communication and support structures could be better."
Μειονεκτήματα: "I think more support staff are needed, especially during the winter during bad weather. I discovered my flight was cancelled when I randomly walked past the departures board on the way to the bathroom--no announcement was made at the gate. There was no one at the gate. I waited for 30+ minutes on hold on the phone, while waiting in an unmoving line at the terminal's single customer service desk, before being booked on a new flight."
Μειονεκτήματα: "I was assigned a seat right at the back when I booked I selected a mid seat and did not get it."
Μειονεκτήματα: "See above"
Μειονεκτήματα: "Not enough food for passengers on board. Flight attendants were visibly upset, rude, unable to handle the passenger load, uncommunicative when problems arose."
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Personnel were friendly aircraft was clean"
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Πλεονεκτήματα: "Time of the flight was quick."
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "On time and short! Everything was good"
Πλεονεκτήματα: "Seats were comfortable."
Μειονεκτήματα: "No personal TVs. Could download the app however staff notified you of this after already on board and free wifi was not available. I could have downloaded it while waiting at the gate of they announced it. Also, my overhead light didn't work. I couldn't watch anything or read. Very long flight without being able to do these."
Μειονεκτήματα: "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "Got to the airport at the same time as my son, he got on and I didn't. They said the flight was closed by the time i checked in."
Μειονεκτήματα: "Food was bad,"
Μειονεκτήματα: "The flight was 2 hours late. It had apparently arrived late, and then they had mechanical problems. Air Canada gave me some inaccurate information which delayed me in Montreal and made me miss my connection to Toronto. Also, even though I specified to the flight attendant that I was connecting to Toronto before going to the US , they only gave me the US custom form even though you apparently need to fill the Canadian one even if you are just transiting through the country."
Μειονεκτήματα: "My luggage got lost. That happens sometimes. It showed up in NY after 2 days, but did not arrive at my house until FIVE days later. And even then, the delivery company contracted by air canada would not bring it to my front door, so I had to leave my building to go meet them. With small kids in the house and being home alWhy is this my responsibility?"
Μειονεκτήματα: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."
Μειονεκτήματα: "Some crew members were not always kind."
Πλεονεκτήματα: "Lack of services in Air Canada is disappointing. I asked for an iPad, which, i was asking to rent to watch a movie and no one got back to me."
Μειονεκτήματα: "Staff needed assistance in folding stroller - whereas this has never been a concern on porter. - stroller was thrown on the floor at landing and retrieval."