Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Airline food could always be better. It wasn’t bad though."
Πλεονεκτήματα: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Πλεονεκτήματα: "The crew was good and the food from Frankfurt to Abuja was good"
Μειονεκτήματα: "The layover time was extremely too long and would even be longer during my return"
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Μειονεκτήματα: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "The flight was seamless,appreciated the frequent food and drink service"
Μειονεκτήματα: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Πλεονεκτήματα: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Μειονεκτήματα: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Πλεονεκτήματα: "Clean new Airbus 380. Nice crew"
Πλεονεκτήματα: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Μειονεκτήματα: "No entertainment. Plane was cold."
Πλεονεκτήματα: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Μειονεκτήματα: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Πλεονεκτήματα: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Μειονεκτήματα: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."
Μειονεκτήματα: "The food is not very good"
Πλεονεκτήματα: "Airy plane. on time. Good service. Flight wasn't full"
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Μειονεκτήματα: "Flight was delay for almost a hour."
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "Still in Munich."
Μειονεκτήματα: "While missing a connection happens sometimes, Lufthansa was particularly dreadful in handling the situation. Hundreds, or perhaps thousands, of travelers were not informed about what was happening with their connections, or given any guidance. This all arose from around an inch of snow in Frankfurt. It caused bedlam at the Frankfurt airport, which the Lufthansa staff appeared utterly unprepared to deal with. This is our second very bad experience with Lufthansa."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Πλεονεκτήματα: "timely take off. frequent food and snack serving"
Μειονεκτήματα: "Prolonged stop over in Frankfurt"
Πλεονεκτήματα: "flights were on time"
Μειονεκτήματα: "food quality can be improved"
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Great customer service!"
Μειονεκτήματα: "Sometimes temperature is too warm."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Πλεονεκτήματα: "Darned site more comfortable than the first leg of the journey."
Μειονεκτήματα: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Μειονεκτήματα: "I made seat reservation in the internet and the LH agent change it"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "Air didn't work, stewardess were rude"
Πλεονεκτήματα: "The crew was very polite!"
Μειονεκτήματα: "It felt really tight."
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "Plane was clean and service was great."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "N/A because we missed the flight."
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Πλεονεκτήματα: "Good service"
Πλεονεκτήματα: "The crew was very helpful."
Μειονεκτήματα: "Sears are pretty tiny for comfort"
Πλεονεκτήματα: "Crew was good n seat could have been bigger."
Μειονεκτήματα: "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."
Μειονεκτήματα: "The experience was excellent."
Πλεονεκτήματα: "Extra seat width would always be nice"
Μειονεκτήματα: "It was a quick and perfect flight."
Μειονεκτήματα: "Staff at Pensacola airport not very helpful or friendly."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Good entertainment"
Μειονεκτήματα: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Πλεονεκτήματα: "Direct flight"
Μειονεκτήματα: "Our flight was delayed for two hours because of a mechanical issue. When we reached Savannah we had to wait to get to a gate to get off the plane."
Πλεονεκτήματα: "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
Μειονεκτήματα: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Μειονεκτήματα: "The media was not working. The eating table was broken . I made a complaint to the flight attendant snd she just said “ we apologize “. Terrible and old flight. Travel from Rome to Charlotte which is too long to have that type of issues"
Πλεονεκτήματα: "Crew was fantastic!"
Μειονεκτήματα: "Go go in flight and in flight video not working for majority of flight."
Μειονεκτήματα: "More seat room side to side"
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Πλεονεκτήματα: "The crew was great! The ride was smooth and the plane looked brand new!"
Μειονεκτήματα: "Nervous neighbors"
Πλεονεκτήματα: "We arrived early and everything went off without a hitch."
Μειονεκτήματα: "Seats were really tight. Made worse by the person in front who had him s seat back."
Πλεονεκτήματα: "The most efficient boarding process I've ever experienced."
Μειονεκτήματα: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Μειονεκτήματα: "Flight was delayed hour and a half for a preventable mechanical issue. Issue was known about night before and not addressed. I missed one of two meetings because of Americans inability to excel at running an airline"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Arrived early in CUN!"
Μειονεκτήματα: "Food selection"
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "No problems."
Μειονεκτήματα: "All was well."
Μειονεκτήματα: "Coach seating is too tight"
Πλεονεκτήματα: "On time. Jet rather than a turbo-prop plane. Quick flight."
Μειονεκτήματα: "Somewhat haphazard boarding. Not even a cookie for a snack."
Μειονεκτήματα: "The seats are terrible. The most uncomfortable flight I have ever taken. Awful all around."
Μειονεκτήματα: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Πλεονεκτήματα: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
Μειονεκτήματα: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."
Πλεονεκτήματα: "the minute you are on the air the flights where very good"
Μειονεκτήματα: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."
Πλεονεκτήματα: "The free movies that are provided with the normal boarding passes is a huge plus that definitely comes in handy for longer flights. The staff did handle the delays very professionally and offered to help in any way possible"
Μειονεκτήματα: "The flight received multiple displays before the plane landed then once it had landed it took the crew over an hour to decide that it was broken and that we would need to relocate to another plane."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Quick flight"
Μειονεκτήματα: "seating too small."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "My bag was lost and was not woken up for meal or provided a meal when I asked."
Πλεονεκτήματα: "Good Airplane"
Μειονεκτήματα: "Delays and baggage delayed"
Πλεονεκτήματα: "Boarding was quick. The flight attendants were very nice.We had a large group for a wedding. They hung the gowns for us."
Πλεονεκτήματα: "The crew for the most part were friendly. Boarding was easy enough"
Μειονεκτήματα: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Πλεονεκτήματα: "Pulled from get on time. Short hold on runway. Easy landing."
Μειονεκτήματα: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"
Μειονεκτήματα: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Πλεονεκτήματα: "The staff was very nice and the movie selection in flight was among the best I've had on a plane."
Μειονεκτήματα: "Food was decent but this is only comparing to Japan Airlines which I had on my flight from SFO to Haneda."
Πλεονεκτήματα: "In seat entertainment"
Μειονεκτήματα: "Boarding sequence"
Πλεονεκτήματα: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Μειονεκτήματα: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"
Πλεονεκτήματα: "Slick boarding"
Μειονεκτήματα: "No movies on way out."
Μειονεκτήματα: "Didn't have the wheelchairs for my elderly family members and then gave us attitude when we asked for them."
Πλεονεκτήματα: "The crew had Halloween candy they bought themselves. It shows they care."
Μειονεκτήματα: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Πλεονεκτήματα: "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
Μειονεκτήματα: "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
Πλεονεκτήματα: "Staff and customer service were great"
Μειονεκτήματα: "Movies broken has to change seat"
Μειονεκτήματα: "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."