Πλεονεκτήματα: "Crew was amazing"
Πλεονεκτήματα: "From start to completion the process of boarding and deboarding was awsome."
Μειονεκτήματα: "Not sure you could makebthings any better than this trip. Kee doing what you did today and I as an individual will be happy with every trip."
Μειονεκτήματα: "Original flight came in 1.5 hrs late. Missed connection, then sat on the tarmac for 2 hrs before taking off because the pilot was late."
Πλεονεκτήματα: "Very good overall service"
Μειονεκτήματα: "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"
Πλεονεκτήματα: "Crew was nice, entertainment was good"
Μειονεκτήματα: "Food was mediocre"
Μειονεκτήματα: "Seats are narrow and no leg room"
Πλεονεκτήματα: "Flight attendants were two hours late"
Πλεονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Pleasant flight crew!!"
Πλεονεκτήματα: "Time of flight"
Μειονεκτήματα: "Aircraft had no screen, old, uncomfortable"
Μειονεκτήματα: "Too much delay"
Πλεονεκτήματα: "On time . No significant delays cost of ticket low."
Μειονεκτήματα: "Tiny plane with small seats never that comfortable."
Μειονεκτήματα: "Only one of the Tram car lines was running from gate to terminal at TIA"
Πλεονεκτήματα: "Flight on time."
Μειονεκτήματα: "USB plug didn't work. Could not charge phone. Touch screen on TV didn't work well."
Μειονεκτήματα: "Was missed due to delayed flight"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "The staff at Ontario International was very helpful."
Μειονεκτήματα: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Μειονεκτήματα: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Μειονεκτήματα: "Seating is a bit cramped."
Πλεονεκτήματα: "The crew could not have been better. I was really pleased with the movie selection. However, the food is really terrible. I got a dish that was chicken, mashed potatoes and green beans, which would have been acceptable had it not been covered in bbq sauce."
Μειονεκτήματα: "On time slept the whole way"
Πλεονεκτήματα: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Μειονεκτήματα: "Middle seats!"
Πλεονεκτήματα: "the fly was on time"
Μειονεκτήματα: "I don't like central seats"
Μειονεκτήματα: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Μειονεκτήματα: "Kay(Kathy) our flight attendant was unfriendly and acted like she was put out or overworked.Her attitude was unprofessional and we fly a lot. This is not acceptable for First Class Service. No footrests; no monitors for a movie. Very disappointed.........was not First Class caliber. ** couldn’t get into Admirals Club with First Class tickets. Need to look for another airline."
Μειονεκτήματα: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
Μειονεκτήματα: "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."
Πλεονεκτήματα: "Friendly staff. In-flight entertainment included."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "Special food is not proper"
Πλεονεκτήματα: "Free drinks!!!"
Μειονεκτήματα: "No leg room"
Πλεονεκτήματα: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
Μειονεκτήματα: "Need a better chess program"
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "Could have picked something better to show."
Μειονεκτήματα: "Old plane, no entertainment"
Πλεονεκτήματα: "Overall friendliness of the crew"
Πλεονεκτήματα: "Great food, comfort, and smiles :)"
Πλεονεκτήματα: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Πλεονεκτήματα: "The site was easy to navigate"
Πλεονεκτήματα: "Free entertainment"
Μειονεκτήματα: "They had problems fueling the plane. It starting to seem like there's always some kind of problem with these planes at American Airlines"
Πλεονεκτήματα: "Flight attendants were friendly and helpful. Plane was clean. Boarding wasn't terrible, and neither was getting off the plane. Even the baby seated across the aisle wasn't that fussy. Glad I had the American Airlines app."
Μειονεκτήματα: "I kind of wished that the snack provided would be Biscoff cookies (like the ones I got on my flight from CLT to LAX) instead of pretzels, but it's not like that's a major drawback. I wished there were TVs on the plane but I feel like airlines refuse to do that on domestic flights anymore, even longer ones."
Μειονεκτήματα: "Poor service any customer service"
Μειονεκτήματα: "Trip was delayed by 3 hours, terrible service, many annoying checks and customs. Uncomfortable seats, on flight bad service and late flight times."
Πλεονεκτήματα: "Flight was okay"
Μειονεκτήματα: "I should have gone the day before!!!"
Μειονεκτήματα: "The flight was over 45 minutes late and caused me to almost miss my connection as I had to literally run to my gate to make the connection."
Μειονεκτήματα: "Flight delayed. Seats are not very comfortable."