Μειονεκτήματα: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Μειονεκτήματα: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Πλεονεκτήματα: "The meals were awesome, flight great!"
Πλεονεκτήματα: "Crew was great, seating comfortable."
Μειονεκτήματα: "Flight was delayed and missed 2nd flight due to delay"
Μειονεκτήματα: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Μειονεκτήματα: "seat comfort"
Πλεονεκτήματα: "Lost the luggage"
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket."
Πλεονεκτήματα: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Μειονεκτήματα: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Μειονεκτήματα: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Πλεονεκτήματα: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Μειονεκτήματα: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Πλεονεκτήματα: "Great scenery!!!"
Μειονεκτήματα: "they cancelled letting me fly"
Πλεονεκτήματα: "Nothing about it"
Μειονεκτήματα: "They didn't even take us!"
Πλεονεκτήματα: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Μειονεκτήματα: "Nothing. It was a quick and easy trip!"
Πλεονεκτήματα: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Μειονεκτήματα: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Μειονεκτήματα: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
Πλεονεκτήματα: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Πλεονεκτήματα: "Crew helpful. Seats comfortable. Slept most of flight."
Μειονεκτήματα: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Μειονεκτήματα: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Πλεονεκτήματα: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Μειονεκτήματα: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Πλεονεκτήματα: "2 snacks .. friendly flight attendants .. early arrival"
Μειονεκτήματα: "seat pitch a bit tight"
Πλεονεκτήματα: "Fast, on time."
Μειονεκτήματα: "No entertainment at all, super uncomfortable"
Πλεονεκτήματα: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Μειονεκτήματα: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Πλεονεκτήματα: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Μειονεκτήματα: "The legroom in economy is just as bad as you would expect."
Πλεονεκτήματα: "on time, good food, pleasant service"
Μειονεκτήματα: "Ok, old plane."
Μειονεκτήματα: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Πλεονεκτήματα: "Quiet, staff do not bother you. Seats are big enough to rest."
Μειονεκτήματα: "Boarding and sitting takes a bit of time."
Πλεονεκτήματα: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Μειονεκτήματα: "Bathroom not clean"
Μειονεκτήματα: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Πλεονεκτήματα: "The punctuality."
Μειονεκτήματα: "The food was not up to the mark."
Πλεονεκτήματα: "The food provided and the service was excellent."
Μειονεκτήματα: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Πλεονεκτήματα: "The crew was entertaining and pleasant. The flight was short and easy."
Πλεονεκτήματα: "Relaxed check-in"
Πλεονεκτήματα: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Μειονεκτήματα: "Boarding was a little chaotic"
Πλεονεκτήματα: "good food, excellent entertainment selection"
Μειονεκτήματα: "late boarding, late take off, missed my connection"
Πλεονεκτήματα: "It was quick and the crew was really nice!"
Μειονεκτήματα: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Πλεονεκτήματα: "My upgrade to first class. Service she good is good considering short flights"
Μειονεκτήματα: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Πλεονεκτήματα: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Πλεονεκτήματα: "Helpful staff"
Μειονεκτήματα: "I was uncomfortable with the space"
Πλεονεκτήματα: "Service, food was excellent. They went above and beyond."
Μειονεκτήματα: "Hard to say.. Comfort of economy section."
Μειονεκτήματα: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Πλεονεκτήματα: "Mediocre seats, very friendly staff."
Μειονεκτήματα: "Better food options, more comfortable seats, easier access to wi fi"
Μειονεκτήματα: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Πλεονεκτήματα: "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
Μειονεκτήματα: "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
Μειονεκτήματα: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Πλεονεκτήματα: "Everything with the airline was just fine. I’m overall very happy with the flight."
Μειονεκτήματα: "The only thing that really made the flight not so pleasant were the really bad smelling passengers on board. People, please, take a shower before boarding on a passenger flight."
Μειονεκτήματα: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."
Πλεονεκτήματα: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Μειονεκτήματα: "Seats on this flight were even smaller than the previous. It almost feels that these seats were designed for little kids."
Πλεονεκτήματα: "Pretty comfy flight"
Μειονεκτήματα: "The screens didn't work to watch movie or to see the flight time and distance"
Πλεονεκτήματα: "Food and entertainment was great"
Πλεονεκτήματα: "The flight crew was friendly and kind."
Μειονεκτήματα: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Πλεονεκτήματα: "Every thing. Food travel and crew"
Πλεονεκτήματα: "Crew was very helpful!"
Μειονεκτήματα: "Staff was less than friendly and seats were not very comfortable in coach."
Πλεονεκτήματα: "Food was good"
Μειονεκτήματα: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Μειονεκτήματα: "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
Μειονεκτήματα: "long delay on the tarmac"
Πλεονεκτήματα: "EVERYTHING !!!!"
Μειονεκτήματα: "NOTHING TO UNLIKE"
Πλεονεκτήματα: "Overall the experience was good with friendly staff."
Μειονεκτήματα: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves. Also they had us for over an hour in the airplane because of bad weather conditions instead of having us out!"
Πλεονεκτήματα: "The food was great; the service impeccable!"
Πλεονεκτήματα: "almost nothing"
Μειονεκτήματα: "Lost my luggage"
Μειονεκτήματα: "Very hot inside the plane"
Πλεονεκτήματα: "Great entertainment systems"
Μειονεκτήματα: "Leg room was especially tight."
Πλεονεκτήματα: "Will definitely fly Turkish Airlines again."
Πλεονεκτήματα: "Excellent cabin crew, food and diverse entertainment."
Μειονεκτήματα: "Business class seat was flat but slanted."
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great entertainment, headphones, booze and food"
Πλεονεκτήματα: "Good entertainment system, nice food"
Μειονεκτήματα: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Πλεονεκτήματα: "Worst airline ever"
Μειονεκτήματα: "Worst airline ever."
Πλεονεκτήματα: "I just like Turkish airlines"
Πλεονεκτήματα: "On time flight. Very good service."
Μειονεκτήματα: "We had to wait about one hour after sitting."
Πλεονεκτήματα: "Food, value"
Μειονεκτήματα: "My personal tv did not work for the entire 11 hours flight"
Πλεονεκτήματα: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Μειονεκτήματα: "Too tide in front of the chairs"
Μειονεκτήματα: "My tv and monitor didnot work...10 hour flight was sooo awfull,pluss i couldnt charge my phone ...When i ask to find me a seat they couldnt and i asked for upgaded seat they have seats but they are not allowed to put me there......10 hour flight I staired at the black screen tv..I paid same amount of money as theothers but got less service and crew didnt even bother the help"
Πλεονεκτήματα: "always happy , great service,pilots are experts,smoothest and softest landings .i'm 49 years old been flying regularly since i was 2 best airline so far ."
Μειονεκτήματα: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Μειονεκτήματα: "The veg food is quiet bland"
Πλεονεκτήματα: "Courteous service, good food and fine entertainment options."
Μειονεκτήματα: "The USB charging port wasn't working."
Πλεονεκτήματα: "Service is excellent. Ground support was okay, not overly friendly."
Μειονεκτήματα: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Μειονεκτήματα: "Old plane"
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "The crew was incredible and helped to cater to all our needs. The full meals were delicious. The comfort/ entertainment on our international 11 hr flight was very good. Personalized tv with loads of options, USB outlet for phone charging, headsets, pillows and blankets all included."
Μειονεκτήματα: "We had to wait over an hour for our bag after landing. This may have been due to the rainy weather/ large plane."
Πλεονεκτήματα: "There was a lot of service. The crew were attentive or helpful if asked."
Μειονεκτήματα: "We boarded the plane and sat for two hours on the plane without taking off. Then we had to all get off the plane with all of our luggage and wait on a hot bus until we could get back on the flight. It wasn't explained what was going on or why we had to do that and it made me late for appointments I had back in New York."
Μειονεκτήματα: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Μειονεκτήματα: "Crowded -/ entertainment equipment bad"
Πλεονεκτήματα: "The crew was very professional"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Πλεονεκτήματα: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Πλεονεκτήματα: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Crew very friendly"
Μειονεκτήματα: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Πλεονεκτήματα: "Plenty of room in economy plus."
Μειονεκτήματα: "The ambient temperature was a bit too warm."
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Μειονεκτήματα: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Πλεονεκτήματα: "Staff was helpful and kind. Entertainment had variety."
Μειονεκτήματα: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Μειονεκτήματα: "You can’t go wrong with Lufthansa."
Μειονεκτήματα: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Πλεονεκτήματα: "Service was excellent, food was good, everyone was friendly and nice."
Μειονεκτήματα: "Everything was OK."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Πλεονεκτήματα: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Μειονεκτήματα: "Just typically being on a plane not much can do about the space in economy"
Πλεονεκτήματα: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Μειονεκτήματα: "The old airplane, small seats."
Πλεονεκτήματα: "Service was exceptional and prompt"
Πλεονεκτήματα: "Friendly and efficient staff."
Πλεονεκτήματα: "I very much enjoyed my flight from LA to Munich. The flight crew were awesome and the airplane was impeccably clean and quiet. The flight was so nice I consider it as part of the vacation! I highly recommend flying Luftansa :-)"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Great service and food."
Μειονεκτήματα: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Πλεονεκτήματα: "Love Lufthansa"
Πλεονεκτήματα: "Same as above."
Μειονεκτήματα: "Same as above."
Μειονεκτήματα: "Perfect trip."
Πλεονεκτήματα: "Seats, crow attitude, on-time flight"
Μειονεκτήματα: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Πλεονεκτήματα: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Πλεονεκτήματα: "Flight attendants, food, drinks and space."
Μειονεκτήματα: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Πλεονεκτήματα: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Μειονεκτήματα: "Regular economy felt a little cramped."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Πλεονεκτήματα: "Very friendly personal, good food and drinks."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Πλεονεκτήματα: "I liked the entertainment part: movies are good, crew was pretty nice"
Μειονεκτήματα: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Πλεονεκτήματα: "Very kind professional and accommodating crew"
Πλεονεκτήματα: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Μειονεκτήματα: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Πλεονεκτήματα: "Lovely crew."
Μειονεκτήματα: "Boarding process was unclear."
Πλεονεκτήματα: "Lufthansa - The best."
Μειονεκτήματα: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."
Πλεονεκτήματα: "Last year I flew Air France. Lufthansa is far superior!"
Μειονεκτήματα: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Πλεονεκτήματα: "for a 1 hour flight we had wifi and even got a sandwich"
Πλεονεκτήματα: "Stewards dis perfect job"
Πλεονεκτήματα: "Overall Austrian was fine. Smaller plane and people were professional."
Μειονεκτήματα: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Μειονεκτήματα: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Πλεονεκτήματα: "Professional crew"
Μειονεκτήματα: "Depart on time"
Μειονεκτήματα: "Seating is extremely cramped"
Πλεονεκτήματα: "The crew was so friendly"
Μειονεκτήματα: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Πλεονεκτήματα: "Lufthansa crew very professional"
Μειονεκτήματα: "More upgrade to be available"
Μειονεκτήματα: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Πλεονεκτήματα: "Crew was friendly and the flight was nice and smooth."
Μειονεκτήματα: "No expectations as the flight was less than an hour."
Πλεονεκτήματα: "The crew was amazing, the seat was comfortable"
Μειονεκτήματα: "Overhead space on plane was very limited."
Πλεονεκτήματα: "Short flight"
Πλεονεκτήματα: "Timely departure and pleasant staff on board"
Μειονεκτήματα: "It was cold during the flight,"
Πλεονεκτήματα: "I liked the abundant choices for entertainment and the comfortable seating."
Μειονεκτήματα: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Μειονεκτήματα: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Πλεονεκτήματα: "Safe trip"
Μειονεκτήματα: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Πλεονεκτήματα: "I liked that the plane eventually came..."
Μειονεκτήματα: "That the plane was an hour late..."
Μειονεκτήματα: "The worst airline, customer service ever"
Πλεονεκτήματα: "Short flight, no major issues."
Μειονεκτήματα: "They cancel the flight without letting me know!"
Πλεονεκτήματα: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Πλεονεκτήματα: "Speaking of friendly sky. Great!"
Πλεονεκτήματα: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Μειονεκτήματα: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Πλεονεκτήματα: "I loved the music while boarding the plane. All staff members were very nice."
Πλεονεκτήματα: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Πλεονεκτήματα: "Flight was on time ,"
Μειονεκτήματα: "The vegetarian meal was OK"
Πλεονεκτήματα: "Most of the crew were nice. Efficient."
Μειονεκτήματα: "Ridiculously small seats and legroom."
Πλεονεκτήματα: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Μειονεκτήματα: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Μειονεκτήματα: "Not enough snacks and no entertainment. Only an hour flight..."
Πλεονεκτήματα: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Μειονεκτήματα: "Unprofessional very, very!"
Πλεονεκτήματα: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Μειονεκτήματα: "Nothing negative"
Πλεονεκτήματα: "No unnecessary waiting. Excellent service!!!"
Πλεονεκτήματα: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Πλεονεκτήματα: "Flight services were good. Staff friendly. food was good"
Μειονεκτήματα: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Μειονεκτήματα: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Μειονεκτήματα: "Thay did not let us in the plane because they changed the name order on the ticket"
Μειονεκτήματα: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Πλεονεκτήματα: "Nothing special - nice crew"
Πλεονεκτήματα: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Μειονεκτήματα: "The food was bad."
Πλεονεκτήματα: "everything on time, good selection of movies"
Μειονεκτήματα: "the food....pretty bad"
Πλεονεκτήματα: "Salzburg airport connection first leg flight"
Πλεονεκτήματα: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Μειονεκτήματα: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Πλεονεκτήματα: "The plane was comfortable and the crew was very nice."
Μειονεκτήματα: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Μειονεκτήματα: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Πλεονεκτήματα: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Μειονεκτήματα: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Πλεονεκτήματα: "SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional."
Πλεονεκτήματα: "Crew was amazing, flight was on time, and entertainment was available."
Μειονεκτήματα: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Μειονεκτήματα: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"
Μειονεκτήματα: "My connecting flight was late and it was confusing where I needed to go from customs to catch my next flight. More info available on the app would have been helpful"
Πλεονεκτήματα: "Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!"
Μειονεκτήματα: "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Πλεονεκτήματα: "On time travel. Check In Staff were kind and engaging."
Μειονεκτήματα: "On flight staff were minimally attentive. Food was mediocre."
Πλεονεκτήματα: "On time. Good hardware."
Μειονεκτήματα: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Πλεονεκτήματα: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Πλεονεκτήματα: "Guess what, we took off and arrived on time!"
Μειονεκτήματα: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Πλεονεκτήματα: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Πλεονεκτήματα: "On time."
Μειονεκτήματα: "The cabin crew was detached, and curt."
Πλεονεκτήματα: "On time, great customer service and great food."
Πλεονεκτήματα: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Πλεονεκτήματα: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Μειονεκτήματα: "Limited free drink options on a transatlantic flight."
Μειονεκτήματα: "Old screens and poor movies selection, tight leg space, not really offered much to drink."
Πλεονεκτήματα: "Staff efficient."
Μειονεκτήματα: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Μειονεκτήματα: "I would like more checked baggage allowance."
Μειονεκτήματα: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Μειονεκτήματα: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Πλεονεκτήματα: "Efficient processing of passengers onto aircraft."
Πλεονεκτήματα: "Movie selection Staff Food"
Μειονεκτήματα: "Drinks were expensive"
Πλεονεκτήματα: "The crew was ok"
Μειονεκτήματα: "Business seats the worst I have ever tried, it was like laying in a coffin. Food average considering it was in business class.iFE glitchy and a small selection of movies."
Πλεονεκτήματα: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Μειονεκτήματα: "There was no snack served."
Πλεονεκτήματα: "Crew were pleasant."
Μειονεκτήματα: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Μειονεκτήματα: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Μειονεκτήματα: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Πλεονεκτήματα: "Pleased with everything."
Πλεονεκτήματα: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Μειονεκτήματα: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Πλεονεκτήματα: "Waited for us when flight showed up late"
Μειονεκτήματα: "Cramped cabin"
Μειονεκτήματα: "Flight delayed too long, 2 hours. No snacks, only drinks."
Μειονεκτήματα: "Not water for children."
Πλεονεκτήματα: "Quality of service and equipment"
Πλεονεκτήματα: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Μειονεκτήματα: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Μειονεκτήματα: "Delay after delay. Screaming kid"
Μειονεκτήματα: "Long connection"
Πλεονεκτήματα: "Boarding was quick, the staff was friendly, the plane was clean."
Μειονεκτήματα: "I was really cramped in my seat and was unimpressed with the food."
Πλεονεκτήματα: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Πλεονεκτήματα: "I liked the movie quality and overall order of the stuff and the flight."
Μειονεκτήματα: "Since when do I have to pay for wine? :( Also, too few movie choices."
Πλεονεκτήματα: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Μειονεκτήματα: "Food tasted Horrible"
Πλεονεκτήματα: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Πλεονεκτήματα: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Μειονεκτήματα: "I didn't get a window seat and it was a little bit tight."
Μειονεκτήματα: "Staff was not properly trained in flight protocols."
Πλεονεκτήματα: "they were quick and apologetic"
Μειονεκτήματα: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Μειονεκτήματα: "There wasn't free food but free coffee."
Πλεονεκτήματα: "Flight was on time, boarding was efficient."
Μειονεκτήματα: "No free snack? Come on. What is this, wizzair?"
Πλεονεκτήματα: "Short flight, friendly crew."
Μειονεκτήματα: "Baggager fees were high"
Πλεονεκτήματα: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"