Πλεονεκτήματα: "10/10 would recommend.."
Πλεονεκτήματα: "Entertainment was great, excellent movie selections, and games."
Πλεονεκτήματα: "The crew was very professional and courteous."
Πλεονεκτήματα: "Food was ok"
Μειονεκτήματα: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Μειονεκτήματα: "Movies , Wi-Fi , Live Shows"
Πλεονεκτήματα: "Crew was excellent. Seats were uncomfortable"
Πλεονεκτήματα: "Crew was fantastic"
Μειονεκτήματα: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Πλεονεκτήματα: "Lost the luggage"
Πλεονεκτήματα: "The food was great and the crew was very friendly."
Πλεονεκτήματα: "Swiss is always excellent"
Πλεονεκτήματα: "Swiss is aways good"
Μειονεκτήματα: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Μειονεκτήματα: "they cancelled letting me fly"
Πλεονεκτήματα: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Μειονεκτήματα: "I think the choice of films could be improved."
Μειονεκτήματα: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Πλεονεκτήματα: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Μειονεκτήματα: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Πλεονεκτήματα: "Friendly staff On time"
Μειονεκτήματα: "Seats (legs)"
Πλεονεκτήματα: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Πλεονεκτήματα: "Crew was nice."
Μειονεκτήματα: "TV's did not work. Food was lousy."
Πλεονεκτήματα: "Flight staff was attentive and professional."
Μειονεκτήματα: "The food was mediocre."
Πλεονεκτήματα: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Πλεονεκτήματα: "Crew was always ready to help. It was a very smooth flight."
Μειονεκτήματα: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Μειονεκτήματα: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Πλεονεκτήματα: "Everything except the seats."
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Μειονεκτήματα: "My tv screen wasn’t working."
Πλεονεκτήματα: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Μειονεκτήματα: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Πλεονεκτήματα: "Excellent, super-friendly crew, excellent meal"
Πλεονεκτήματα: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Μειονεκτήματα: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Μειονεκτήματα: "Seats and handling of luggage"
Μειονεκτήματα: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Πλεονεκτήματα: "Nice plane, organized food and boarding."
Μειονεκτήματα: "Nothing really"
Μειονεκτήματα: "Did not get to make this flight either. Horrible."
Πλεονεκτήματα: "The way of treatment"
Μειονεκτήματα: "The landing was terrible"
Πλεονεκτήματα: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Μειονεκτήματα: "See sbove"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The crew was entertaining and pleasant. The flight was short and easy."
Πλεονεκτήματα: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Πλεονεκτήματα: "The service is the best!!! I enjoyed everything!!"
Μειονεκτήματα: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Μειονεκτήματα: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Πλεονεκτήματα: "crew was great. Food was excellent. Bathrooms in good shape."
Μειονεκτήματα: "No internet. Very slim choices for entertainment."
Μειονεκτήματα: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Πλεονεκτήματα: "efficient boarding ang pre- boarding"
Μειονεκτήματα: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Μειονεκτήματα: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Πλεονεκτήματα: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Πλεονεκτήματα: "Free flight change."
Μειονεκτήματα: "Meal selection was average."
Πλεονεκτήματα: "The crew was very warm."
Μειονεκτήματα: "Seats very tight."
Πλεονεκτήματα: "Everything was ok"
Μειονεκτήματα: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Πλεονεκτήματα: "On time, friendly staff"
Μειονεκτήματα: "Bigger seats, better coffee"
Πλεονεκτήματα: "Food was good and healthy."
Μειονεκτήματα: "Online entertainment didn't work. Crew was rude and unhelpful."
Πλεονεκτήματα: "Everything is amazing"
Πλεονεκτήματα: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Μειονεκτήματα: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Μειονεκτήματα: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Πλεονεκτήματα: "The crew wonderful"
Πλεονεκτήματα: "The seat was very comfortable and the service friendly."
Μειονεκτήματα: "The flight was four hours late! Inefficient boarding process, no information given about delay."
Πλεονεκτήματα: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Μειονεκτήματα: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Πλεονεκτήματα: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Μειονεκτήματα: "More vegetarian options in the menu."
Πλεονεκτήματα: "The plane was better than the one we came into Colombia on."
Μειονεκτήματα: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Μειονεκτήματα: "Many delays."
Μειονεκτήματα: "Old aircraft Business seat narrow"
Πλεονεκτήματα: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Μειονεκτήματα: "Yes the boarding it was terrible"
Πλεονεκτήματα: "On board entertainment"
Μειονεκτήματα: "No food or drink. No entertainment"
Πλεονεκτήματα: "Boarding was easy."
Πλεονεκτήματα: "Low prices"
Μειονεκτήματα: "Boarding process to chaotic and slow"
Μειονεκτήματα: "U have to pay for everythings"
Μειονεκτήματα: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Πλεονεκτήματα: "Comfortable and sufficient entertainment."
Μειονεκτήματα: "The food wasn’t spectacular."
Πλεονεκτήματα: "Food, movies"
Πλεονεκτήματα: "Friendly crew Good entertainment options with the Latam Entertainment app"
Μειονεκτήματα: "Boarding process not organized Seat pitch extremely tight Poor complimentary food options Flew Latam during a trip through South America and needed to change route for my wife, Latam told us we had no options and we’re forced to canceled remaining 3 flights of 2 week leg of the vacation. Terrible customer service will never fly Latam again"
Πλεονεκτήματα: "Gate crew was very nice and efficient"
Μειονεκτήματα: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."
Πλεονεκτήματα: "Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience."
Μειονεκτήματα: "Everything was great."
Πλεονεκτήματα: "New aircraft. Clean. On time departure = on time arrival."
Πλεονεκτήματα: "The crew was awesome, very friendly and polite. The flight was smooth."
Μειονεκτήματα: "I don't like that you have to pay for a cup of coffee. I understand that for a sandwich or a muffin, but a coffee... come on dude."
Πλεονεκτήματα: "Service was very good and professional"
Μειονεκτήματα: "Flight was packed but thats expected"
Πλεονεκτήματα: "The crew was very friendly and helpful. The flight was smooth and quiet."
Μειονεκτήματα: "The cabin has garbage and it was dirty."
Πλεονεκτήματα: "nice space in business. Great airline !"
Μειονεκτήματα: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Didn't even offer water, this on a 3 1/2 hour flight, took too long to board, too long to get off...they sold food on the flight, they seemed to cater to whomever wanted to buy food, & like I said offer water to the rest of us. Just an overall horrible flight."
Πλεονεκτήματα: "The crew and in-flight entertainment."
Μειονεκτήματα: "Coming from the cuisine of Peru, I expected the food in coach to at least not taste like rubber and have some variety. A ham and cheese pastry for dinner didn't quite cut it. At least they offer free wine and beer."
Πλεονεκτήματα: "Absolutely no customer service. Lost my full payment because Latam has no flexibility. They don't need to employ people in a "custom service department " because they don't offer any. Their options for rescheduling is zero. Their reply to all modifications is "no". Not even if you're standing at the boarding gate and they have empty seats. Use any other options for flight. Try Sky Airlines instead."
Πλεονεκτήματα: "clean and new plane"
Μειονεκτήματα: "delayed flight made me lose a day. My luggage got lost"
Πλεονεκτήματα: "The flight was smooth and the crew was courteous."
Μειονεκτήματα: "After about 40 minutes of waiting in line to check in almost all employees left and left just one person to check people in. Not sure what happened as the employees pretended not to speak English. Also, everybody in our group was given seat multiple rows apart."
Μειονεκτήματα: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Πλεονεκτήματα: "They gave me and exit row."
Μειονεκτήματα: "Turbulence, but that wasn't their fault."
Μειονεκτήματα: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Πλεονεκτήματα: "Crew Attention"
Πλεονεκτήματα: "Got to see the Lima airport"
Μειονεκτήματα: "Even though it was the same exact plane at the same exact flight. All passengers had to get out, go through a security check point, then wait in line to board again. And at boarding all carry-ons were searched by hand, proving that the security check point is useless."
Πλεονεκτήματα: "seats were larger than US flight."