Μειονεκτήματα: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Πλεονεκτήματα: "Crew was friendly and nice."
Πλεονεκτήματα: "The crew was very attentive and friendly."
Μειονεκτήματα: "I would have like to leave on time."
Μειονεκτήματα: "The seats felt like I was sitting on a concrete block. HORRIBLE!"
Πλεονεκτήματα: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Μειονεκτήματα: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Customer service was excellent"
Μειονεκτήματα: "Great service always"
Πλεονεκτήματα: "The Cabin Crew were very kind and always cared about your comfort."
Μειονεκτήματα: "Stewardess very rude"
Μειονεκτήματα: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Μειονεκτήματα: "Bigger seats. More room."
Μειονεκτήματα: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Πλεονεκτήματα: "Yes very pleasurable."
Πλεονεκτήματα: "On time professional staff"
Μειονεκτήματα: "Old plane for this fight."
Μειονεκτήματα: "Horrible food"
Πλεονεκτήματα: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Μειονεκτήματα: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."
Πλεονεκτήματα: "Extensive selection of movies. Brand new 787 aircraft. Friendly crew."
Μειονεκτήματα: "Tight seats"
Πλεονεκτήματα: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Μειονεκτήματα: "The seats are too narrow with little leg room."
Πλεονεκτήματα: "Staff were nice and courteous."
Μειονεκτήματα: "The plane was very old and didn't have entertainment for a 7 hour international flight. Seems like AA is stuck in the past."
Πλεονεκτήματα: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "All good, on time, crew was pleasant!"
Μειονεκτήματα: "All good"
Μειονεκτήματα: "Delayed, old aircraft, no food, no entertainment"
Πλεονεκτήματα: "Flight arrived safely"
Μειονεκτήματα: "Everything else"
Μειονεκτήματα: "No personal TV for entertainment"
Πλεονεκτήματα: "The food was fabulous!"
Πλεονεκτήματα: "Good assortment of entertainment"
Μειονεκτήματα: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Πλεονεκτήματα: "Smooth flight, pilots were friendly. It was a nice flight"
Πλεονεκτήματα: "Early for arrival!! Love that!"
Πλεονεκτήματα: "The crew, the movies, and window seat"
Μειονεκτήματα: "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
Μειονεκτήματα: "I loved everything"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Departed and arrived on time. Friendly, efficient crew."
Μειονεκτήματα: "Seats and aisles very tight."
Πλεονεκτήματα: "Not much."
Μειονεκτήματα: "Once we got to Chicago our flight was delayed: originally scheduled to arrive in LA at 1800 we will not arrive until 2000."
Μειονεκτήματα: "Terrible airline. Will not fly them again."
Πλεονεκτήματα: "Flew 1st class, everything excellent"
Πλεονεκτήματα: "More options for food like rice chicken or rice beef"
Μειονεκτήματα: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Πλεονεκτήματα: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "Everything was on time!"
Μειονεκτήματα: "Was disappointed to learn after buying a British airways ticket that we were only on American Airlines flights. The seats were very uncomfortable and we did not get personal screens which seems uncommon for an international flight."
Πλεονεκτήματα: "Flight was on time, staff was friendly and boarding was organized."
Μειονεκτήματα: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Πλεονεκτήματα: "Smooth - trouble free - calm process"
Πλεονεκτήματα: "On time and no lost bags"
Μειονεκτήματα: "Tiny overhead bin"
Πλεονεκτήματα: "Worst experience food is very bad"
Πλεονεκτήματα: "Crews are very friendly, thank you"
Μειονεκτήματα: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Πλεονεκτήματα: "Nothing to like"
Μειονεκτήματα: "Everything could be better. From the boarding process to the on board service."
Πλεονεκτήματα: "Crew were friendly and helpful"
Πλεονεκτήματα: "Great crews"
Μειονεκτήματα: "Not sure"
Μειονεκτήματα: "Boarding at CDG in Paris was chaotic. Called group 1 and 2 to line up but boarding didn’t start for approx 45 minutes."
Μειονεκτήματα: "Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management"
Μειονεκτήματα: "More room. Not losing my luggage at the end of long flight."
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "Flights should not be delayed by over an hour."
Μειονεκτήματα: "The cabin was very hot."
Πλεονεκτήματα: "Smooth flight, early arrival."
Μειονεκτήματα: "Entertainment Sytem was down for 2/3 of the flight."
Πλεονεκτήματα: "Clean plane, nice staff"
Μειονεκτήματα: "Small seats"
Μειονεκτήματα: "too long time before I was transportet with a wheelchair out to the flight. no food even not a biscuit."
Πλεονεκτήματα: "Lots of leg room for a regional jet."
Μειονεκτήματα: "AC was not very good. Very warm on flight."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Flight was very comfortable - we upgraded to better seating and it was well worth the additional cost to have more leg room for an overseas flight. Our departure was delayed roughly 1 hour for unavoidable reasons, but we made up most of the time in the air, so we did not miss our connection."
Μειονεκτήματα: "wish plane had phone chargers on board"
Πλεονεκτήματα: "Everything went very smoothly"
Πλεονεκτήματα: "There was some initial confusion on what gate we were at and when everyone could start boarding. Once that was cleared up boarding seemed to be pretty smooth. The crew mostly seemed friendly and helpful. It was nice to have the blankets and pillows on everyone’s chairs in case someone was cold. That way they didn’t have to wait for a flight attendant to get a blanket or pillow."
Μειονεκτήματα: "I did not like the food options so much, I think there may have been some alternatives but those alternatives were not clear. Also,the tv screens can sometimes be difficult to get out and put away in the exit rows."
Πλεονεκτήματα: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Μειονεκτήματα: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Μειονεκτήματα: "No flight"
Πλεονεκτήματα: "Professional people/crew"
Μειονεκτήματα: "Incredibly small seats from a small plane"
Πλεονεκτήματα: "It was quick boarding."
Μειονεκτήματα: "Seats were to close and no plane peanuts."
Πλεονεκτήματα: "Once again, United was exceptional in providing the utmost care and service for its passengers."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "The flight was excellent"
Μειονεκτήματα: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Μειονεκτήματα: "Severe delays. Disorganized boarding procedures. No internet."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "Crew was very friendly."
Μειονεκτήματα: "No leg room."
Πλεονεκτήματα: "Smooth and very friendly flight attendants."
Μειονεκτήματα: "Videos of procedures are so unrealistically calm."
Μειονεκτήματα: "Delays all day"
Μειονεκτήματα: "The air hostess were horrible!! It felt like they didn't know what they were doing. We sat for hours. I had a messages that the fight was delayed before they announced it. The first gate cancellation was never announced. New passengers boarded and it was a free for all . Those passengers lied about seating and pushed their way on. We believed them until one said that United offered them an earlier flight and choice of seating."
Πλεονεκτήματα: "for the most part everything."
Μειονεκτήματα: "Did like that my seat changed from F15 to A38, that was very disappointing."
Πλεονεκτήματα: "Entertainment system cannot function on Android 5.0 and above. Likely due to Flash which is an Antiquated software that cannot adapt to Android. Won't catch me on any United flights any time soon."
Πλεονεκτήματα: "Friendly service. Flight arrived earlier than scheduled."
Μειονεκτήματα: "No personal in-flight entertainment."
Μειονεκτήματα: "Flight delayed."
Πλεονεκτήματα: "Very nice and flexible people and boarding was easy. Smooth flight."
Μειονεκτήματα: "Very cramped tight seating and the stewardesses were a little lax. Also, the overhead speaker was not loud enough to hear if you're sitting by the window as I was. They have no control over turning it up and if there was something to do with safety I would be in trouble."
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Aircraft interior is dated."
Μειονεκτήματα: "united airlines planes are very old"
Μειονεκτήματα: "Everything was bad!!!! With a lot of delay"
Μειονεκτήματα: "Flight cancelled. No accommodations provided"
Μειονεκτήματα: "Can't fit in seat"
Μειονεκτήματα: "Plane was small with very loud engine"
Μειονεκτήματα: "No movies to watch"
Πλεονεκτήματα: "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"
Πλεονεκτήματα: "Nice flight, not packed"
Μειονεκτήματα: "My partner and I did not get to sit together on this 10-hour flight despite being booked on the same PNR. The flight seemed to have been operated by United rather than LH. I was crammed into a window seat next to a single passenger who did not speak my language, so I was unable to ask him whether he would switch seats with my partner. The crew weren't helpful either."
Πλεονεκτήματα: "Nothing. Flight was cancelled."
Μειονεκτήματα: "Flight cancelled, Went to customer service at Dulles, 2 people working, 5 standing around chatting. After 30 minutes, with the line not moving decided to leave and take Amtrak. Then, United sent me back to customer service to get a release to get me checked bag, I gave up and took a cab to Union Station. Through it all, United's customer service was horrible. I thought American was bad, but United beats them for worst customer service."
Πλεονεκτήματα: "Attendants were very courteous and helpful"
Πλεονεκτήματα: "Flight left OT."
Μειονεκτήματα: "Uncomfortable slimline seats."
Πλεονεκτήματα: "Seats were great. Will fly with this airline again."