Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Good food, service, and entertainment"
Μειονεκτήματα: "The seats are not very cushioned"
Μειονεκτήματα: "Airline food could always be better. It wasn’t bad though."
Πλεονεκτήματα: "They were smiling and very welcoming"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Πλεονεκτήματα: "Crew was amazing"
Πλεονεκτήματα: "Perfect in everything"
Μειονεκτήματα: "All good"
Πλεονεκτήματα: "The crew on the aircraft were polite and food was satisfying"
Μειονεκτήματα: "The agent checking me in with my friend was awful. And the agent to collect payment for my luggage read all of my debit card information out loud several times in front of a room full of people. Outraged"
Μειονεκτήματα: "My luggage did not make it with me."
Πλεονεκτήματα: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Μειονεκτήματα: "Perhaps meals. Maybe more options."
Μειονεκτήματα: "Seats way too small and tight. Flight delayed over and over."
Πλεονεκτήματα: "Crew was helpful"
Μειονεκτήματα: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Πλεονεκτήματα: "The airbus looked nice, crew was friendly."
Μειονεκτήματα: "Boarding was chaotic, the seats were ok. The USB port did not work and the touch screen was unresponsive, hard to use. Four bathrooms in the middle of the plane did not seem sufficient, toilet paper running out, long wait."
Πλεονεκτήματα: "On time, pleasant, comfortable."
Μειονεκτήματα: "Honestly all good!"
Πλεονεκτήματα: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"
Πλεονεκτήματα: "Lufthansa service is better than any us carrier"
Μειονεκτήματα: "They didn’t track my luggage Lost bag for two days"
Πλεονεκτήματα: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Μειονεκτήματα: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Πλεονεκτήματα: "Flight on time, good service, helpful staff"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Μειονεκτήματα: "Just typically being on a plane not much can do about the space in economy"
Πλεονεκτήματα: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Μειονεκτήματα: "Nothing. All perfect."
Πλεονεκτήματα: "Excellent service during the two hour trip. No complaints whatsoever!"
Μειονεκτήματα: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Μειονεκτήματα: "Boarding and departure was late."
Πλεονεκτήματα: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Μειονεκτήματα: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Μειονεκτήματα: "More food favorites"
Πλεονεκτήματα: "excellent service and crew"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Πλεονεκτήματα: "everything - especially the way they treat their customers."
Πλεονεκτήματα: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Μειονεκτήματα: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Πλεονεκτήματα: "Everyone at Lufthansa are very friendly so thank you everyone we love you"
Πλεονεκτήματα: "Large leg room"
Μειονεκτήματα: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"
Πλεονεκτήματα: "Friendly flight crew, clean and nice airplane"
Μειονεκτήματα: "Can't think of anything. Keep up the good work"
Πλεονεκτήματα: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Μειονεκτήματα: "Nothing...I felt spoiled"
Μειονεκτήματα: "Not enough space in between seats"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Μειονεκτήματα: "No entertainment on flight! Smallish plane."
Μειονεκτήματα: "It took 90 (ninety!) minutes to get my suitcase at SFO. What a shitty, second-world airport. "Love" the crt tvs playing awfully low-quality "welcome to the US" videos. Way to showcase Silicon Valley's technical advances. Laughable."
Πλεονεκτήματα: "Uh, bearable seats that lean back. Back so far yourvrear neighbor could play beauty salon and wash your hair."
Μειονεκτήματα: "Increasingly, they cause a problem and then blame you and you have to create the solution. My ticket number got disappeared in this case. I felt fine, ate beef stew from Lufthansa, threw up for an hour until it and my dignity were gone, felt fine. Frozen bread bothers me. Coffee is good."
Πλεονεκτήματα: "It was UA. Not Lufthansa."
Πλεονεκτήματα: "Short flight so it was good"
Μειονεκτήματα: "Everything was good"
Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Μειονεκτήματα: "Entertainment system was not working on all seats"
Μειονεκτήματα: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Πλεονεκτήματα: "Despite being a short flight, they gave food"
Μειονεκτήματα: "Nothing. All ok"
Πλεονεκτήματα: "Entertainment programs"
Μειονεκτήματα: "New variety of food"
Πλεονεκτήματα: "The crew was terrific."
Μειονεκτήματα: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "In flight complimentary food and drink service could have been better."
Πλεονεκτήματα: "Great crews, excellent customer service"
Πλεονεκτήματα: "The schedule and timing"
Μειονεκτήματα: "The airport, some of the crew, the aircraft seats, the entertainment system"
Πλεονεκτήματα: "Great food and friendly crew."
Μειονεκτήματα: "Seatback system was old and not very functional."
Πλεονεκτήματα: "Excellent service"
Μειονεκτήματα: "See above."
Πλεονεκτήματα: "Average crew. Average seat."
Μειονεκτήματα: "They could have controlled screening babies better. They just let them scream....."
Πλεονεκτήματα: "The crew was excellent."
Μειονεκτήματα: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Πλεονεκτήματα: "Amazing crews!"
Μειονεκτήματα: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Μειονεκτήματα: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Μειονεκτήματα: "Boarding at CDG was awfully slow"
Πλεονεκτήματα: "Great seat. Comfortable. Quick boarding."
Μειονεκτήματα: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Πλεονεκτήματα: "The airplane"
Πλεονεκτήματα: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Πλεονεκτήματα: "The crew was very careful"
Πλεονεκτήματα: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Πλεονεκτήματα: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Μειονεκτήματα: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Πλεονεκτήματα: "It was only 2 hours"
Μειονεκτήματα: "Small plane, no movies"
Πλεονεκτήματα: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Μειονεκτήματα: "Check in process was easy. The flight attendants are all very helpful and kind."
Πλεονεκτήματα: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Μειονεκτήματα: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Μειονεκτήματα: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Πλεονεκτήματα: "Flight attendants were very nice"
Μειονεκτήματα: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Πλεονεκτήματα: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Μειονεκτήματα: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Πλεονεκτήματα: "It was a wonderful flight and service . Hospitality and welcoming."
Μειονεκτήματα: "Nothing everything was amazing ."
Πλεονεκτήματα: "Crew was very nice and the plane was clean and comfortable"
Μειονεκτήματα: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Μειονεκτήματα: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Πλεονεκτήματα: "All was good we didn’t feel the time 9 hours passed easily"
Μειονεκτήματα: "Nothing special"
Πλεονεκτήματα: "Food was excellent and crew was very nice."
Μειονεκτήματα: "Could not check in online before my flight and no zones to board just line up and go apparently."
Πλεονεκτήματα: "Cabin crew very friendly and caring."
Μειονεκτήματα: "Airport services and lounge are OK."
Πλεονεκτήματα: "Short & easy flight"
Μειονεκτήματα: "All ok"
Πλεονεκτήματα: "Nice food Right in time Police and customs formalities easy"
Μειονεκτήματα: "Poor comfort in business class No entertainment at all"
Πλεονεκτήματα: "Priority boarding"
Μειονεκτήματα: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Πλεονεκτήματα: "On time departure and arrival"
Μειονεκτήματα: "They lost my luggage"
Μειονεκτήματα: "Clean. Courtesy of staff on plane."
Πλεονεκτήματα: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Πλεονεκτήματα: "No delays, service with a smile"
Μειονεκτήματα: "Nothing to report."
Πλεονεκτήματα: "The flight attendant was very nice to me. TV was very good. space was enough ."
Μειονεκτήματα: "We had to pay for wi fi."
Πλεονεκτήματα: "Lovely crew, clean toilets"
Μειονεκτήματα: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Μειονεκτήματα: "Food and coffee were cold. Service on AF is getting worse."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Food, chicken option was horrible"
Μειονεκτήματα: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."
Πλεονεκτήματα: "Crew were wonderful."
Μειονεκτήματα: "It would be good if ba could stop losing my luggage."
Πλεονεκτήματα: "Friendly competent staff"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "I did not"
Πλεονεκτήματα: "Entertainment was good."
Μειονεκτήματα: "The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight."
Πλεονεκτήματα: "Crew were excellent, seats were relatively comfortable and in flight entertainment was great."
Μειονεκτήματα: "The plane was old and dirty. It really needed a good clean as there was food debris on my seat belt buckle and sticky finger prints all over my screen. Additionally, the connection time at LHR was too short. While we made the flight (having to run) but our bags did not, which was an annoyance."
Μειονεκτήματα: "The entertainment is missing"
Πλεονεκτήματα: "The crew was great!"
Πλεονεκτήματα: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Μειονεκτήματα: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Πλεονεκτήματα: "Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers."
Πλεονεκτήματα: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Μειονεκτήματα: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Μειονεκτήματα: "2 Hours delay I lost my connection it took like 10 more hours to get to my destination I finally got to my destination my luggage was misiing today is Tuesday July 24th and I’m still waiting no luggage and dress with the same clothes since Sunday"
Μειονεκτήματα: "Vacation was cancelled due to illness."
Πλεονεκτήματα: "Entertainment. Attendants were great"
Μειονεκτήματα: "Not enough personal space"
Πλεονεκτήματα: "Long haul service and food has improved but service is still kinda ‘cold’. Cabin crew still wears a frown most of the time."
Μειονεκτήματα: "The reclining mechanism is not user friendly whereby the chair does not recline smoothly. Unfortunately it falls too quickly and not allow the passenger in the back row to get out of the way. a must thing to improve."
Πλεονεκτήματα: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Μειονεκτήματα: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."
Πλεονεκτήματα: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Μειονεκτήματα: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Πλεονεκτήματα: "Quiet flight lots or spare seats - good price. Food pretty good"
Μειονεκτήματα: "Viewing sets stowed in front of rows old and not easy to move"
Πλεονεκτήματα: "Boarding was seamless and straightforward"
Μειονεκτήματα: "Crew - Mostly men that looked like they hated their jobs. They were mostly unfriendly, and getting any of them to crack a smile was like pulling teeth."
Πλεονεκτήματα: "Crew and pilot were very friendly"
Μειονεκτήματα: "No free food, no entertainment"
Μειονεκτήματα: "Food look and taste like cat food"
Μειονεκτήματα: "I had a problem with seating due to a medical condition and I wasn't relocated"
Πλεονεκτήματα: "Behavior of board personnel"
Πλεονεκτήματα: "Great plane - new and quiet"
Μειονεκτήματα: "Cramped in the back. Ridiculously so"
Πλεονεκτήματα: "The crews don't stop giving away foods/drinks! They kept asking the passengers if we need aanything."
Μειονεκτήματα: "Not sure, but I felt the spca is a bit smaller than other flights."
Πλεονεκτήματα: "This flight was operated by British airways but the price with Finn Air was much cheaper."
Μειονεκτήματα: "The cushion of my seat was not comfortable."
Πλεονεκτήματα: "On time. Decent legroom. Average movies -- a bit bland."
Μειονεκτήματα: "Daytime flight, Boston to London. Fair breakfast. But instead of a decent snack and wine before landing 7pm, they gave chips and cookies and no wine."
Πλεονεκτήματα: "everything went smoothly"
Μειονεκτήματα: "Not enough choices for movies or tv shows."
Πλεονεκτήματα: "Otherwise great flight"
Μειονεκτήματα: "The flight was cancelled due to hurricane Harvey."
Πλεονεκτήματα: "Did not make this flight"
Μειονεκτήματα: "Did not make this flight"
Πλεονεκτήματα: "Service is great"
Πλεονεκτήματα: "Staff was excellent"
Μειονεκτήματα: "Seats were very cramped"
Πλεονεκτήματα: "I could not have been happier with my flight to London."
Μειονεκτήματα: "The flight back could not have had worse service. I paid for an upgrade and got none of the treatment I expected from the flight there."
Πλεονεκτήματα: "Check in, boarding were well organized. Crew and attendants at the airport were very friendly. My luggage was not lost."
Μειονεκτήματα: "The flight from Houston was delayed, but Captain said that he will make up, and we should arrive to London on time. Only when we landed I learned that we are still late by an hour, and I missed my connection in London by a few minutes. Whoever was assigning a seat for me in Houston, could seat me closer to the front, so I would have a better chance to catch my connection. Instead, I was placed at the very last row. (Very uncomfortable by the way)."
Μειονεκτήματα: "Worse experience ever!!!!"
Πλεονεκτήματα: "From London to Seattle we were upgraded from Premium Economy to First Class! Beautiful experience for our travel weary family of 4! Could not have been better - food/ drink/ comfort/ service all excellent! So this is how the other half lives!"
Πλεονεκτήματα: "I flew economy. I was happy that I didn't feel tightly confined in my seat. I'm 5ft. 11 in. tall and had enough legroom so that me knees didn't get pressed up against the seat in front of me. I had the vegan meal and it was good! The staff on board were friendly and professional even when a customer a few rows ahead argued with them! They were able to hear the man out and resolve the problem amicably."
Μειονεκτήματα: "flight was cancelled and they abandoned us"
Πλεονεκτήματα: "Wider isle and overhead space."
Μειονεκτήματα: "TV screen difficult to see."
Πλεονεκτήματα: "Timeliness and service were decent"
Μειονεκτήματα: "Food and leg space were mediocre"
Πλεονεκτήματα: "Cabin crew was very good"
Μειονεκτήματα: "Cabin temperature was a little warm."
Πλεονεκτήματα: "The crew was very friendly and the captain did his best to make up for a delay"
Μειονεκτήματα: "There was a bit of stress during boarding with people unable to find luggage space - and at least one verbal argument between passengers"
Πλεονεκτήματα: "Happy stewards"
Μειονεκτήματα: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Πλεονεκτήματα: "Standard BA dependability. Like a dependable but stodgy old uncle."
Μειονεκτήματα: "Chaotic boarding process. No enforcement of boarding groups"
Πλεονεκτήματα: "Fairly empty so lots of space"
Μειονεκτήματα: "The food was truly abysmal. No real breakfast either. The entertainment was in old, hard to see screens so not worth using."
Πλεονεκτήματα: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Μειονεκτήματα: "Everything that involved American Airlines and my 7 hour flight delay."
Πλεονεκτήματα: "Great service, great food, comfy seats"
Πλεονεκτήματα: "The crew did the best they could"
Μειονεκτήματα: "Flight was super delayed with no explanation"
Πλεονεκτήματα: "On time, great cabin crew"
Μειονεκτήματα: "Q400 is cramped, noisy and awful overhead storage"
Πλεονεκτήματα: "Good legroom,"
Μειονεκτήματα: "Older aircraft, tray tables not level, rear washrooms no water, delayed departure"
Μειονεκτήματα: "Food at Air Canada. Very bad."
Πλεονεκτήματα: "Early flight was not as crowded"
Μειονεκτήματα: "But was very busy just the same. Weather was poor"
Μειονεκτήματα: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"
Πλεονεκτήματα: "Crew and staff were pleasant"
Μειονεκτήματα: "Consistently the longest shortest flight in Canada"
Μειονεκτήματα: "Not enough room for everyone’s carry ons even though websites clearly state the allowances. very small plane. No snacka offered on almost 3.5 hour flight only drinks."
Πλεονεκτήματα: "Exceptional service and staff"
Μειονεκτήματα: "Food isn't usually this subpar."
Πλεονεκτήματα: "I had requested assistance which was excellent."
Μειονεκτήματα: "The small seats"
Πλεονεκτήματα: "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
Μειονεκτήματα: "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
Πλεονεκτήματα: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Μειονεκτήματα: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."
Πλεονεκτήματα: "Flight was bearable"
Μειονεκτήματα: "Small uncomfortable chair. Unappetizing snacks"
Πλεονεκτήματα: "Seat selection."
Μειονεκτήματα: "The meals didn't taste that great."
Πλεονεκτήματα: "They did a good job and I enjoyed their touch screen entertainment on the flight. I enjoyed the wine on the flight over and back. I will fly Air Canada again"
Μειονεκτήματα: "Nothing, they did a good job"
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Didn't serve any free snacks or food."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Μειονεκτήματα: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Μειονεκτήματα: "Luggage didn't make it and it took 4 days (out of a 5 day holiday) to get it to me :-("
Μειονεκτήματα: "Every flight was late. If we didn't have long layovers between flights we would have had problems"
Πλεονεκτήματα: "Crew took very good care of me. They made sure I had a comfort seat."
Μειονεκτήματα: "No enough choice of movies"
Μειονεκτήματα: "seating space too small"
Πλεονεκτήματα: "Service on the plane was good"
Μειονεκτήματα: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Μειονεκτήματα: "Flight was canceled suddenly. A half hour before take off with no reason given. There was no staff available to help with rebookings and it was the super bowl. I was able to pay out of pocket an additional CAD500 to get on a Delta flight that was just about to leave."
Πλεονεκτήματα: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Μειονεκτήματα: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Μειονεκτήματα: "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."
Μειονεκτήματα: "Losing my bag, someone took it by mistake, but all turned out well."
Μειονεκτήματα: "We were delayed taking off. We boarded on time but then had to sit and wait in the plane for almost an hour before taking off. We had a connecting flight in Toronto and thankfully made it but some people missed their flights."
Πλεονεκτήματα: "The attendants were helpful The food was good"
Πλεονεκτήματα: "On board entertainment available and more room. Not a full plane"
Πλεονεκτήματα: "The crew was especially friendly and helpful."
Πλεονεκτήματα: "Flight was on time"
Πλεονεκτήματα: "The personnel were pleasant and efficient."
Μειονεκτήματα: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Μειονεκτήματα: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Πλεονεκτήματα: "The crew was amazing"
Πλεονεκτήματα: "The in flight entertainment was great!"
Πλεονεκτήματα: "Space in economy Windows were great"
Πλεονεκτήματα: "The plane wasn't too bad; comfortable and plenty of movies to choose from; the only thing headsets and volum didn't work as well."
Μειονεκτήματα: "Airport was a complete mess; I would say I will never fly out of Rome. Air canada wasn't too bad here since we didn't run into any issues with rebooking flights"
Μειονεκτήματα: "Breakfast flight over 5 hours and they want you to pay for even a snack!"
Πλεονεκτήματα: "Flight departed and arrived on time Nice crew"
Μειονεκτήματα: "No TVs on a 10 hour flight, check-in got messed up but nobody kept us informed and I had to run to the gate with no time to get water or snacks, trash service was very slow so my trash kept piling up, meal was not very good"
Πλεονεκτήματα: "Overall everything was good during the whole flight."
Μειονεκτήματα: "There is not anything that I can say that was wrong with this flight"
Μειονεκτήματα: "The flight attendants weren't very kind. I needed some help to set my carry on luggage in the upper compartment and the male flight attendant just stranded there seeing me struggle."
Πλεονεκτήματα: "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
Μειονεκτήματα: "Connecting from London through Toronto to Winnipeg couldn't be accomplished in a 2.25 hr layover. Long line for immigration and and enormous line to go through security again meant I missed my flight and the next one was full. It gave me 5 hours to think of all the reasons why I won't connect through Toronto again."
Μειονεκτήματα: "Was disappointed that there were no food/snack options on a 6-hour international flight. Also no pillows or blankets on a redeye"
Πλεονεκτήματα: "The Boeing 777. Boarding went well because rather than heard us into Zones 1, 2, 3, 4, and 5 they went 1, 2, OK everyone get one now. Ah reminded me of the old days. Also the crew was quite pleasant and very helpful. Seeing them run up and down the aisle bringing plastic bags and cardboard boxes to the passengers (food option) looked somewhat better than dealing with the cart."
Μειονεκτήματα: "A Full Load and the normal food options Air Canada has chosen. When you know them "off by heart" it's time to spruce up the menu. Air Canada hasn't heard of Gluten Free of reduced."
Πλεονεκτήματα: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Μειονεκτήματα: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Πλεονεκτήματα: "I like the comfort of the seats and how fast the boarding and take off was."
Μειονεκτήματα: "I did not like that I was not offered peanuts during my flight. The last time they offered free peanuts"