Μειονεκτήματα: "Bathroom faucet awful. Seats in premium economy not comfortable."
Πλεονεκτήματα: "Crew was great and movie selection was good. And the food was also good"
Μειονεκτήματα: "It was all good!"
Μειονεκτήματα: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Πλεονεκτήματα: "Nothing really"
Μειονεκτήματα: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Μειονεκτήματα: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Πλεονεκτήματα: "Seat super small, could not avoid touching other passengers, I am not obese."
Μειονεκτήματα: "One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier."
Πλεονεκτήματα: "The seats were great. The crew were very personable and accommodating."
Πλεονεκτήματα: "Treats and details"
Πλεονεκτήματα: "Great !"
Μειονεκτήματα: "Kosher meal a bit hard to open"
Μειονεκτήματα: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Πλεονεκτήματα: "We sat in Row 25, which did not have a seat in front of it, so we got lots of extra leg room. British Airways have incredibly friendly crew :) They feed you really good, better than any other airlines I've been on :)"
Πλεονεκτήματα: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Μειονεκτήματα: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Πλεονεκτήματα: "Provided vouchers for being bumped"
Μειονεκτήματα: "Airline over booked and we were the lucky couple to be bumped off due to their business decision to over book!! Not a nice way to end a vacation in the Outer Hebridies"
Μειονεκτήματα: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "The crew was not that great.."
Πλεονεκτήματα: "Regret I am overwhelmed with catch-up. Number one was the price of the flight. Food was plentiful but average (less than that when compared with what we had just experienced in Italy), and service by phone was phenomenal, given the special consideration of seating and menu details accorded to me."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "Everything was just perfect. Thank you very much!"
Πλεονεκτήματα: "On time - good service great entertainment"
Μειονεκτήματα: "All good"
Μειονεκτήματα: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Μειονεκτήματα: "Flight was delayed by an hour."
Πλεονεκτήματα: "The crew was very attentive, serving food, drinks and water very often"
Μειονεκτήματα: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."
Μειονεκτήματα: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Μειονεκτήματα: "Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript."
Πλεονεκτήματα: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Μειονεκτήματα: "Seats could be more comfortable."
Μειονεκτήματα: "Boarding was a bit chaotic."
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Μειονεκτήματα: "The flight left 2 hours late. The seats were cramped."
Πλεονεκτήματα: "The subject says it all."
Μειονεκτήματα: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"
Πλεονεκτήματα: "Everything was great"
Πλεονεκτήματα: "Quick trip"
Μειονεκτήματα: "No movies"
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Μειονεκτήματα: "Nothing was impressive at all"
Πλεονεκτήματα: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"
Μειονεκτήματα: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."
Μειονεκτήματα: "To pay for WATER!!!!!"
Πλεονεκτήματα: "Plane was nice"
Μειονεκτήματα: "Didn't get food order correct"
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Πλεονεκτήματα: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Μειονεκτήματα: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Πλεονεκτήματα: "The stuff was very friendly"
Μειονεκτήματα: "Very uncomfortable seats"
Πλεονεκτήματα: "A new low!"
Μειονεκτήματα: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Μειονεκτήματα: "The only International flight I ever paid extra for one 2nd baggage. That took away my savings on ticket, and never going to fly on British airways as long as they charge for 2nd checked in baggage."
Πλεονεκτήματα: "Everyone was awesome"
Μειονεκτήματα: "The staff was awesome"
Πλεονεκτήματα: "The entertainment and the service"
Μειονεκτήματα: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Πλεονεκτήματα: "Crew is very nice"
Μειονεκτήματα: "Seats are pretty small"
Πλεονεκτήματα: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"
Πλεονεκτήματα: "Decent entertainment selections."
Μειονεκτήματα: "Food wasn't very good."
Πλεονεκτήματα: "Standard BA dependability. Like a dependable but stodgy old uncle."
Μειονεκτήματα: "Chaotic boarding process. No enforcement of boarding groups"
Πλεονεκτήματα: "Iberia is great"
Μειονεκτήματα: "Great airline Iberia is great"
Πλεονεκτήματα: "The crew was really nice. They were friendly and genuine."
Πλεονεκτήματα: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Μειονεκτήματα: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Μειονεκτήματα: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Πλεονεκτήματα: "Food was good"
Μειονεκτήματα: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Πλεονεκτήματα: "The crew was professional and courteous. USB charger"
Μειονεκτήματα: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Μειονεκτήματα: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Μειονεκτήματα: "The aircraft was not full. Passengers were staggered, but not staggered enough. People were assigned aisle seats (normally a good thing), but the person in front of me kept her seat fully reclined, squashing me in and making the 10 hr flight most uncomfortable. No soap in one of the lavs"
Πλεονεκτήματα: "All ok"
Μειονεκτήματα: "Free WiFi never worked !!"
Πλεονεκτήματα: "On time departure and arrival early by an hour."
Μειονεκτήματα: "Seats were quite uncomfortable."
Πλεονεκτήματα: "The movie/tv selection was extensive"
Μειονεκτήματα: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Μειονεκτήματα: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Μειονεκτήματα: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Πλεονεκτήματα: "The flight was a smooth one."
Μειονεκτήματα: "One flight attendant was quite rude."
Πλεονεκτήματα: "Boarding process was smooth."
Μειονεκτήματα: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Μειονεκτήματα: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Μειονεκτήματα: "Had to take a flight to New York 2 days later, then drive back home"
Μειονεκτήματα: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Μειονεκτήματα: "space between seats, too tight for my legs"
Πλεονεκτήματα: "Little be more leg space"
Πλεονεκτήματα: "The staff was very friendly, polite and attentive"
Πλεονεκτήματα: "clean, good entertainment services, and service from crew"
Μειονεκτήματα: "delayed start, very cold temp. during flight"
Μειονεκτήματα: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Πλεονεκτήματα: "Exit row seating has plenty of room"
Μειονεκτήματα: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Πλεονεκτήματα: "Entertainment was great. Nice choice of movies, and boarding was easy."
Μειονεκτήματα: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Πλεονεκτήματα: "The flight was comfortable and crew was good."
Μειονεκτήματα: "Boarding was a nightmare. They need to load back to front."
Πλεονεκτήματα: "Food was delicious and good variety!"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "No service on board. Not even water was offered."
Μειονεκτήματα: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Πλεονεκτήματα: "No vegetarian option available"
Μειονεκτήματα: "There was no complimentary water provided"
Πλεονεκτήματα: "The plane, food and entertainment were satisfactory."
Μειονεκτήματα: "Outbound flight TO Paris was cancelled."
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "movie and tv show selection was great. Helped bide the time"
Μειονεκτήματα: "A little cramped for my legs."
Μειονεκτήματα: "I am filing a complaint for my recent flight from Madrid to Chicago, IL on 2/26/17. During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight. He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act. Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. I told the attendant, “N. Cara” as her name tag stated, how concerned I was with the child’s safety and how he was disrupting the flight experience of all the passengers on the flight. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. In a rude and derogatory tone, she yelled at me claiming she couldn’t do anything and I should just move to a different seat. She yelled so loud she attracted the attention of all the passengers around. I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. Furthermore, I recommend that the airline should ensure that their employees are competent enough to deal with situations where passenger’s safety are at risk. The fact that the crew member did not attempt to approach the child’s mother or address the situation at all was appalling. It should not be the customer’s responsibility to address disturbances or safety precautions on a flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience."
Πλεονεκτήματα: "Good service. On-time"
Μειονεκτήματα: "I got a seat automatically, and I can´t selected a preferred one."
Πλεονεκτήματα: "Everything fine. Attendants very good"
Μειονεκτήματα: "Everything fine"
Πλεονεκτήματα: "Crew were great. On time. Smooth"
Μειονεκτήματα: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Πλεονεκτήματα: "Plane and crew"
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "Departed and arrived on time."
Μειονεκτήματα: "Was charged for coffee."
Πλεονεκτήματα: "The crew members always looked me in the eye and made me feel like a human being."
Μειονεκτήματα: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."
Πλεονεκτήματα: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Μειονεκτήματα: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Πλεονεκτήματα: "Free entertainment (movies and games) during the 12 hour flight as well as 2 meals and one snack."
Μειονεκτήματα: "Received 2 ham and cheese sandwiches (which became tiresome)...maybe an alternative like pb&j sandwich should be offered."
Πλεονεκτήματα: "Guests were boarded quickly. Crew was friendly."
Μειονεκτήματα: "Food was tasteless and bland. Crew was not very attentive."
Πλεονεκτήματα: "No delayed flights"
Πλεονεκτήματα: "Enternainment selections were ok."
Μειονεκτήματα: "Flight attendants were not helpful, indeed they were dismissive. I asked one for ice and she told me they had no ice. Bullocks."
Πλεονεκτήματα: "Loved the gluten free meal option."
Πλεονεκτήματα: "Decent selection of movies on individual screens. Blanket and pillow provided (it did get cold). Food was hot and decent."
Μειονεκτήματα: "Seats are randomly assigned unless you pay them more. This causes last minute seating delays as people negotiate with others around them and you still don't end up with your companions or on an aisle/window seat of choice. Seats have an average amount of room by today's standards (less than Jet Blue but more than United). Crew is stingy with water. Flight was delayed with ever-changing departure times. Then boarding was started and stopped with no information."