Μειονεκτήματα: "My luggage is lost"
Πλεονεκτήματα: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Μειονεκτήματα: "The food was mediocre and the selection of movies was very limited."
Πλεονεκτήματα: "Excellent service from the crew and prices were good."
Μειονεκτήματα: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Flight was a bit delayed"
Πλεονεκτήματα: "plane was clean"
Μειονεκτήματα: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Μειονεκτήματα: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Μειονεκτήματα: "Boarding time needs to be longer. Also, too little time between connecting flights."
Πλεονεκτήματα: "Arrived on time"
Πλεονεκτήματα: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Πλεονεκτήματα: "Nothing about it"
Μειονεκτήματα: "They didn't even take us!"
Πλεονεκτήματα: "clean, very new plane friendly staff"
Πλεονεκτήματα: "Good food"
Μειονεκτήματα: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Μειονεκτήματα: "Cabin temperature was a little hot"
Πλεονεκτήματα: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Μειονεκτήματα: "Boarding and in-flight experience were excellent."
Πλεονεκτήματα: "All staff of Swiss made you feel important."
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Μειονεκτήματα: "Staff at the airport were great. Once you get on the plane, where the Swiss are, it was awful. I can't believe that an airline from Switzerland knows less about the customer service than Serbs."
Πλεονεκτήματα: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Μειονεκτήματα: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Πλεονεκτήματα: "Service, entertainment and food are top notch!"
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Great Food and very pleasant personnel."
Μειονεκτήματα: "Choices of music and movies."
Πλεονεκτήματα: "The way of treatment"
Μειονεκτήματα: "The landing was terrible"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Πλεονεκτήματα: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Πλεονεκτήματα: "BEST FLIGHT OF MY LIFE"
Πλεονεκτήματα: "Staff was very courteous; they fed us well"
Μειονεκτήματα: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Πλεονεκτήματα: "I had no idea i would be charged for just one check in bag!"
Μειονεκτήματα: "I had no idea i would be charged for checked in bag! Scam!"
Πλεονεκτήματα: "Clean and efficient plane, crew and procedures."
Μειονεκτήματα: "Could use some more seating space"
Πλεονεκτήματα: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Μειονεκτήματα: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Μειονεκτήματα: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Μειονεκτήματα: "Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible."
Πλεονεκτήματα: "Comfort of the flight ,very friendly staff"
Πλεονεκτήματα: "Swiss Air was the best airline ever!"
Πλεονεκτήματα: "The food"
Πλεονεκτήματα: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Μειονεκτήματα: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Πλεονεκτήματα: "Food and entertainment"
Μειονεκτήματα: "Mobile app wasnt working for me"
Πλεονεκτήματα: "Swiss airlines was amazing"
Μειονεκτήματα: "They were very nice attentive"
Πλεονεκτήματα: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Πλεονεκτήματα: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Μειονεκτήματα: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Πλεονεκτήματα: "We had delays boarding and no one was there to explain why."
Μειονεκτήματα: "Boarding procedure for business class with being held up in a small holding space"
Μειονεκτήματα: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."
Πλεονεκτήματα: "Perfect service, on time"
Πλεονεκτήματα: "Great food and drink options."
Μειονεκτήματα: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Μειονεκτήματα: "Best airline"
Μειονεκτήματα: "There were a couple of flight delays. Other that that, I love Lufthansa."
Πλεονεκτήματα: "The crew was really wonderful. They went the extra mile- pun intended- to make sure me and my family were comfortable. They were especially kind to my daughter. The plane was also great, very clean and well equipped. The 8 hours from Munich to JFK flew by very quickly."
Μειονεκτήματα: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Πλεονεκτήματα: "The plane looked new and clean. The TVs worked well (as opposed to our first flight) and kept our family entertained. The kids meal was prepared in an appealing way for my kids (even though the kids didn't like it some of it - but they tried everything!)."
Μειονεκτήματα: "We had a great experience. No issues."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "I paid for extra space and it looked like the seats I got were the same as all the others"
Πλεονεκτήματα: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Πλεονεκτήματα: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Μειονεκτήματα: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Πλεονεκτήματα: "The crew should treat better passengers but overall is been good"
Μειονεκτήματα: "Overall is been good"
Πλεονεκτήματα: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Πλεονεκτήματα: "Touch screen is sharp and responsive."
Μειονεκτήματα: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Μειονεκτήματα: "I missed the flight to Manchester due to delay in the flight to Munich"
Μειονεκτήματα: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The service to clients number one. I like"
Μειονεκτήματα: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Πλεονεκτήματα: "On time, Staff were excellent"
Μειονεκτήματα: "Poor snack (sugary cookie) Big rush to make connection in Frankfurt, almost missed it. Should allow at least 2 hours to connect as they use buses to transfer from plane to terminal and often have to go through security again."
Μειονεκτήματα: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Πλεονεκτήματα: "Efficient boarding"
Μειονεκτήματα: "Flight map tracking did not work"
Πλεονεκτήματα: "Flight staff were kind and friendly"
Μειονεκτήματα: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Πλεονεκτήματα: "Everything is good"
Μειονεκτήματα: "Food use to be better"
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Bus shuttle to plane"
Μειονεκτήματα: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Good service. Multiple languages."
Μειονεκτήματα: "Lights were on too much. No time to sleep."
Μειονεκτήματα: "Nothing. Great flight great crew."
Πλεονεκτήματα: "Service, friendly crews. Everything."
Μειονεκτήματα: "Simply the best.Thank you."
Μειονεκτήματα: "Very weird flight attendant. Seemed unexperienced and stressed out. Bad vibe from the crew in general."
Πλεονεκτήματα: "I always enjoy flights on Lufthansa. Very professional and nice crews."
Μειονεκτήματα: "More movie options would be good."
Μειονεκτήματα: "The seats were uncomfortable."
Πλεονεκτήματα: "Great service and flight crew"
Πλεονεκτήματα: "Flight attendants, food, drinks and space."
Πλεονεκτήματα: "Very professional crew !!"
Μειονεκτήματα: "Nothing to write ."
Μειονεκτήματα: "That better seats are so much more expensive."
Μειονεκτήματα: "Having to pay to sit together."
Πλεονεκτήματα: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Μειονεκτήματα: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "my favorite airline"
Πλεονεκτήματα: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Μειονεκτήματα: "Slightly larger food portion"
Πλεονεκτήματα: "Nothing, really nothing"
Μειονεκτήματα: "Really never had less room in a seat!!!"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Μειονεκτήματα: "Space felt cramped (small)"
Πλεονεκτήματα: "Crew was very good. Pilots, definitely, were high level professionals."
Μειονεκτήματα: "No negative comments for this leg."
Πλεονεκτήματα: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Η παραλαβή αποσκευών είχε μεγάλη καθυστέρηση. Παρέλαβα την βαλίτσα μου μετά από 35 λεπτά αναμονής.
Πλεονεκτήματα: "Crew was great. Seats comfortable. Served candy and snack on a 20 minute flight. Amazing. Definitely book a flight rather than ferry from Mykonos to Athens."
Μειονεκτήματα: "Really nice meal with Aegean airlines."
Μειονεκτήματα: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Μειονεκτήματα: "They were very strict with the weight. Everything else was perfect"
Πλεονεκτήματα: "Seat comfortable."
Μειονεκτήματα: "Wasn’t able to check in on line so I had to check in at the airport. I walked up yo the counter, the customer service lady was on the phone. I had to wait for her to get off. When she did she told me I could check on line. She gave me conflicting info."
Μειονεκτήματα: "The food maybe"
Πλεονεκτήματα: "The crew is good and friendly"
Μειονεκτήματα: "To be committed to the time of departure"
Μειονεκτήματα: "The plane was delayed but having a hot meal was A nice surprise."
Μειονεκτήματα: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."
Μειονεκτήματα: "Everything ok"
Πλεονεκτήματα: "crew was great and flight was on time"
Πλεονεκτήματα: "Καλό φαγητό ευγενικό πληρωμα"
Μειονεκτήματα: "Χωρος μεταξύ καθισματων"
Πλεονεκτήματα: "Everything was perfect"
Μειονεκτήματα: "Η μια υπάλληλος του πληρώματος καμπίνας, με αγένεια και καθόλου διάθεση εξυπηρέτησης. Χαρακτηριστικό παράδειγμα να μην μας βοηθήσει στην τοποθέτηση των μπουφάν μας καθώς πάνω από τις θέσεις μας δεν υπήρχε χώρος γιατί όπως μας ανέφερε είχε τα δικά της πράγματα(βαλίτσα,παλτό)"
Μειονεκτήματα: "Κάτι έχει συμβεί με τα πληρώματα καμπίνας και έχουν γίνει αρκετά πιο αγενείς, αλλά και λιγότερο ασχολούνται με θέματα ασφάλειας πτήσης. Είναι σε κακό δρόμο."
Πλεονεκτήματα: "Το φαγητό και η καλή πτήση που μας πρόσφεραν"
Πλεονεκτήματα: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Μειονεκτήματα: "Nothing, the experience was great."
Μειονεκτήματα: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Πλεονεκτήματα: "Η καλύτερη αεροπορική εταιρεία αν και οι τιμές της είναι μόνιμος στα ύψη"
Μειονεκτήματα: "Τιμή εισιτηρίου"
Πλεονεκτήματα: "Όπως πάντα η καλύτερη εταιρεία της Ευρώπης."
Μειονεκτήματα: "Πλήρωμα καμπίνας, πολύ χαλαρό, μη ενεργό , τουαλέτα χωρίς σαπούνι και νερό!!!"
Μειονεκτήματα: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Πλεονεκτήματα: "Decent menu, warm food and drinks on board"
Μειονεκτήματα: "Bus to the terminal, in Athens"
Μειονεκτήματα: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Πλεονεκτήματα: "Boarding from the club was a wonderful innovation."
Μειονεκτήματα: "They overbooked the flight and found an absolutely redicolus reason to cancel my ticket. I was never treated like this in my life. They spent a fortune in advertisments and then they treat their customers like that. Obviously, nobody told ghem that the best advertisment is the so-called "word of mouth"! I am done with Aegean for good!!! NEVER AGAIM!!!"
Πλεονεκτήματα: "Η ευγένεια και τα χαμόγελα των εργαζομένων αεροσυνοδών, η άμεση ανταπόκριση τους σε ο,τιδηποτε ζήτησα ή ζήτησαν άλλοι επιβάτες."
Μειονεκτήματα: "not enough leg room"
Πλεονεκτήματα: "Excellent AEGEAN staff, polite and helpful."
Μειονεκτήματα: "Everything was bad delayed and unprofessional team."
Πλεονεκτήματα: "Beverages and food on board, modern plane, friendly staff"
Μειονεκτήματα: "Ticket price"
Πλεονεκτήματα: "Modern plane, warm food, friendly personnel, free beverages and alcohol on board"
Μειονεκτήματα: "Extra charge for suitcase"
Μειονεκτήματα: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Μειονεκτήματα: "Πλήρωσα έξτρα για την βαλίτσα +30 ευρώ στό αεροδρόμιο του Μονάχου !!!"
Πλεονεκτήματα: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Μειονεκτήματα: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Πλεονεκτήματα: "Wow, the free meal was awesome. My new favorite airline."
Μειονεκτήματα: "Overall very disorganized."
Μειονεκτήματα: "Chaotic loading typical of Greek airports."
Πλεονεκτήματα: "They served a meal!"
Μειονεκτήματα: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."
Μειονεκτήματα: "I did not know that I will have to pay for lagged 45$"
Πλεονεκτήματα: "Hot lunch was a pleasant surprise. Seats comfortable but cramped and didn't recline. Prompt baggage service."
Μειονεκτήματα: "No entertainment. No power jacks."
Πλεονεκτήματα: "It was fine"
Μειονεκτήματα: "Staff is rude. We are the paying customer"
Μειονεκτήματα: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."
Μειονεκτήματα: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Πλεονεκτήματα: "Great service ,very fast"
Πλεονεκτήματα: "The flight was ok"
Μειονεκτήματα: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"