Να είναι στην ώρα της η πτήση. Μεγάλη αναστάτωση δίχως λόγο.
Η παραλαβή αποσκευών είχε μεγάλη καθυστέρηση. Παρέλαβα την βαλίτσα μου μετά από 35 λεπτά αναμονής.
Μειονεκτήματα: "They were very strict with the weight. Everything else was perfect"
Πλεονεκτήματα: "Seat comfortable."
Μειονεκτήματα: "Wasn’t able to check in on line so I had to check in at the airport. I walked up yo the counter, the customer service lady was on the phone. I had to wait for her to get off. When she did she told me I could check on line. She gave me conflicting info."
Πλεονεκτήματα: "The crew was very nice and helpful, the plane left on time and landed on time"
Μειονεκτήματα: "The plane was delayed but having a hot meal was A nice surprise."
Πλεονεκτήματα: "Staff recognized that there were too many people in the bag drop line and added more agents."
Μειονεκτήματα: "We didn't get the drinks we asked for, but we didn't complain. We could probably have sorted it out."
Πλεονεκτήματα: "The crew was excellent"
Μειονεκτήματα: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Μειονεκτήματα: "Everything ok"
Μειονεκτήματα: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Πλεονεκτήματα: "Καλό φαγητό ευγενικό πληρωμα"
Μειονεκτήματα: "Χωρος μεταξύ καθισματων"
Πλεονεκτήματα: "Everything was perfect"
Μειονεκτήματα: "Η μια υπάλληλος του πληρώματος καμπίνας, με αγένεια και καθόλου διάθεση εξυπηρέτησης. Χαρακτηριστικό παράδειγμα να μην μας βοηθήσει στην τοποθέτηση των μπουφάν μας καθώς πάνω από τις θέσεις μας δεν υπήρχε χώρος γιατί όπως μας ανέφερε είχε τα δικά της πράγματα(βαλίτσα,παλτό)"
Μειονεκτήματα: "Κάτι έχει συμβεί με τα πληρώματα καμπίνας και έχουν γίνει αρκετά πιο αγενείς, αλλά και λιγότερο ασχολούνται με θέματα ασφάλειας πτήσης. Είναι σε κακό δρόμο."
Πλεονεκτήματα: "Το φαγητό και η καλή πτήση που μας πρόσφεραν"
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Perhaps Greek is different from English but I felt the flight attendants ranged from being gentle in their response to being loud and scolding at least in what it soundes to me as a nonGreek speaking person."
Πλεονεκτήματα: "Η καλύτερη αεροπορική εταιρεία αν και οι τιμές της είναι μόνιμος στα ύψη"
Μειονεκτήματα: "Τιμή εισιτηρίου"
Μειονεκτήματα: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Πλεονεκτήματα: "I appreciated that they didn't charge me to check in my carry on bag."
Μειονεκτήματα: "It is sad that they could not add this flight on to my Star Alliance without my card."
Πλεονεκτήματα: "Όπως πάντα η καλύτερη εταιρεία της Ευρώπης."
Μειονεκτήματα: "Πλήρωμα καμπίνας, πολύ χαλαρό, μη ενεργό , τουαλέτα χωρίς σαπούνι και νερό!!!"
Μειονεκτήματα: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Πλεονεκτήματα: "Seats way to tight. Don't think I will use them again."
Πλεονεκτήματα: "Good planes. Kosher food was awful. No entertainment."
Πλεονεκτήματα: "Decent menu, warm food and drinks on board"
Μειονεκτήματα: "Bus to the terminal, in Athens"
Μειονεκτήματα: "They overbooked the flight and found an absolutely redicolus reason to cancel my ticket. I was never treated like this in my life. They spent a fortune in advertisments and then they treat their customers like that. Obviously, nobody told ghem that the best advertisment is the so-called "word of mouth"! I am done with Aegean for good!!! NEVER AGAIM!!!"
Πλεονεκτήματα: "Η ευγένεια και τα χαμόγελα των εργαζομένων αεροσυνοδών, η άμεση ανταπόκριση τους σε ο,τιδηποτε ζήτησα ή ζήτησαν άλλοι επιβάτες."
Μειονεκτήματα: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."
Πλεονεκτήματα: "The food and the crew"
Πλεονεκτήματα: "Excellent AEGEAN staff, polite and helpful."
Πλεονεκτήματα: "Everything was fine."
Μειονεκτήματα: "I liked everything"
Μειονεκτήματα: "We're not on this flight"
Μειονεκτήματα: "Excessive and undisclosed baggage fees"
Μειονεκτήματα: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Μειονεκτήματα: "Bag fee that I wasn't otherwise notified!"
Μειονεκτήματα: "no words to describe how bad it was - the main problem was the operated company at Israel"
Πλεονεκτήματα: "Beverages and food on board, modern plane, friendly staff"
Μειονεκτήματα: "Ticket price"
Πλεονεκτήματα: "Modern plane, warm food, friendly personnel, free beverages and alcohol on board"
Μειονεκτήματα: "Extra charge for suitcase"
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Μειονεκτήματα: "Πλήρωσα έξτρα για την βαλίτσα +30 ευρώ στό αεροδρόμιο του Μονάχου !!!"
Πλεονεκτήματα: "Wow, the free meal was awesome. My new favorite airline."
Πλεονεκτήματα: "I loved everything :-)"
Πλεονεκτήματα: "The flight was great. The staff was nice. Everything was great!"
Πλεονεκτήματα: "Leaving and arriving on time, snacks not bad."
Μειονεκτήματα: "I was charged 68 Bulgarian levas on our way back to Beirut . I had the same language from Beirut to Sofia and didn't pay any penny They asked from me 40 EUROS but the lady accepted 68 Levas. I wonder if the money went to the pocket of the employee."
Πλεονεκτήματα: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Μειονεκτήματα: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Μειονεκτήματα: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."
Μειονεκτήματα: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Πλεονεκτήματα: "This was fine."
Μειονεκτήματα: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Μειονεκτήματα: "After six hours of lay over in Frankfurt Lufthansa still managed to lose my luggage. Spending three hours at the Lost and Found office wasn't my idea of relaxing after thirty hours of traveling"
Μειονεκτήματα: "Boarding was done through a shuttle to the tarmac where the plane was parked. This eliminated the advantage of having boarding priority which was important since one person in our party had mobility issues."
Πλεονεκτήματα: "The crew was friendly and helpful. The seats were comfortable and the food was great."
Μειονεκτήματα: "There seems to be a problem with the organization of the boarding process. I took COndor to and from Frankfurt - boarding both directions lacked organization. This last flight was a real cluster mess."
Πλεονεκτήματα: "Not much. The crew was nice but that’s about it"
Μειονεκτήματα: "It was extremely hot. Very uncomfortable"
Μειονεκτήματα: "No vegetarian option for second meal. No wifi at all, only one movie available to watch...Otherwise you have to pay. Most long-haul flights have a wide selection of movies available for free."
Μειονεκτήματα: "Boarding was terrible, took a couple hours with a huge line and shuttles. They lost my bag and I won't have it for a couple days (supposedly), seats were very uncomfortable, no vegetarian food option and crew shrugged when I asked. Plane was unbearably hot when we boarded."
Πλεονεκτήματα: "Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline."
Μειονεκτήματα: "No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!"
Μειονεκτήματα: "The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information."
Μειονεκτήματα: "Left on the runway for hours"
Μειονεκτήματα: "Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company."
Μειονεκτήματα: "Overbooked flight. Couldn't get the seats that we had reserved 6 months prior as we failed to check in and reserve our seats in time."
Πλεονεκτήματα: "The flight attendants were very nice."
Μειονεκτήματα: "1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol."
Πλεονεκτήματα: "The boarding was smooth and efficient. We left and landed on time."
Μειονεκτήματα: "One of the flight attendants was crabby and didn't want to provide a drink for my husband and myself, so we just dealt with a different attendant."
Πλεονεκτήματα: "The direct flight from PHX to FRA"
Μειονεκτήματα: "pretty much everything about this experience. To start, the agents and online chat customer service were extremely rude and unhelpful, even after calling several times and waiting up to an hour on hold. At one point i expressed my frustration and answer i got was "I'm sorry you feel that way". No sympathy what so ever. On the flight -the seats were horrible and food was disgusting."
Πλεονεκτήματα: "The cabin crew was friendly and helpful. The seats on the plane are nice and wide, plenty of leg room."
Μειονεκτήματα: "We left from the far end of the terminal, and there was no gate. The one shop for buying a beverage and magazine there was closed. The supposedly more comfortable seats are not that great for a short person. The food and drink on board was fine but nothing special."
Πλεονεκτήματα: "We arrived safely."
Μειονεκτήματα: "This cheap airline packs in the passengers like sardines, then randomly charges them for the weight of their carryon luggage; the staff are rude; the boarding process was completely bungled; and for any good food or entertainment the passengers are again charged extra. I am never flying with Condor again!"
Μειονεκτήματα: "The distance between seats is so ridiculously small that I wonder how Condor can get away with that without getting sued. otherwise okay, but I won't recommend Condor to anybody unless they are extremely short."
Πλεονεκτήματα: "Knowing they were going to miss my connection, they accepted the booking anyway, out of pure greed and complete disregard for my wellbeing. When I missed my connection in FRA they rebooked me on FRA-YVR-YYZ. That’s a day in a hotel then flying half way around the world to save them a buck. Terrible airline and I’ll never fly them again."
Μειονεκτήματα: "There were only two movies for free. You have to pay for all others."
Πλεονεκτήματα: "food dinner good staff was wonderful"
Μειονεκτήματα: "the seats in economy are like a straight jacket ..i cant even bend over to pick something up if i drop it... i will not book with Condor again if i dont have to."
Μειονεκτήματα: "Condor needs to become faster with technology."
Πλεονεκτήματα: "This flight was a little more challenging. The flight was delayed by 3 hours. I do appreciate thought that the Condor airline made the necessary arrangements to ensure their passengers can make the connection to their final destination even though we landed past the time we were to make our next connection. They too care of making sure to secure another flight for the passengers who missed their first connection. Great job. I made it back home the same day."
Πλεονεκτήματα: "The pilot. The flight was pleasant"
Μειονεκτήματα: "Terrible service"
Πλεονεκτήματα: "I can't say much of any part of the trip was good but I'm glad the flight is over with."
Μειονεκτήματα: "Bad parts: The tightness of the seat area between the arm rests is too constrictive. Passenger to my side overlapped my arm for extra room. Leg room is too close and could not stretch legs under seat without knees bumping seat ahead. The passenger ahead tilting seat back when food was served pushed my food tray into my lap. International flights should include entertainment movies at no additional fee."
Πλεονεκτήματα: "Was more comfortable then I expected. Some of the crew was really friendly, while some were not."
Μειονεκτήματα: "One crew member filled the drinks about halfway out of our 100ml cups on a 11 hour flight and the plane was insanely dry on the flight. No idea why they'd skimp on water for passengers."
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "Seats are very small and uncomfortable"
Πλεονεκτήματα: "Cabin crew was wonderful."
Μειονεκτήματα: "I paid extra for more leg room but then didn't get it and In fact my husbands seat hadn't been switched to sit next to me even though I had booked that online through condors website. Absolutely no leg room for tall people- insane for such a long flight and this is the main reason I will never fly condor again. Also think it's ridiculous to pay for movies on such a long flight."
Πλεονεκτήματα: "Staff was great comfort level good"
Μειονεκτήματα: "Food was ok. Entertainment old and limited"
Πλεονεκτήματα: "This is a new service out of New Orleans which I found very convenient and efficient. Smooth flight and good, attentive crew."
Μειονεκτήματα: "Communication regarding reservations and follow-up check-in was not very easy. Also at the airport when I stopped and asked a Condor employee for directions to locate my connecting flight, her initial response was curt --that she could not help me as she was in the process of boarding passengers -- although there was no one but her there. She then directed me elsewhere."
Πλεονεκτήματα: "I like that it was a direct flight and inexpensive."
Μειονεκτήματα: "We left one hour late. The lines were very long. Not enough agents. This happened both ways. The seat from Austin to Frankfurt was tight and very uncomfortable. I had paid 49 euros for it. So, on my return flight I upgraded to a 99 euro seat, thinking I'd just be charged the difference. No. I over-paid 150 euros for an exit door seat. The weight limit for a carry-on bag was lighter than for other airlines, so I had to check it in and overpay for that. One of my glass souvenirs was broken."
Πλεονεκτήματα: "I don't speak English (my granddaughter is helping me with this survey), and the crew was more than helpful in helping me all the way from Frankfurt to MSP."
Μειονεκτήματα: "There was nothing I didn't like."
Πλεονεκτήματα: "Great airline for the price, very clean, nice crew, food was okay for airline food."
Μειονεκτήματα: "Premium entertainment???"
Πλεονεκτήματα: "Being fed. Attentive flight attendants. In-flight entertainment. Phone chargers"
Μειονεκτήματα: "Our first leg of the trip was canceled by CONDOR. We had to frantically get help from a general ticket counter for our flight from Rome to Frankfurt. It was an epic ending to a horrible flight experience. Because our flight to Rome was beyond awful, we asked for a free seat upgrade and were told that they are unable to do that. They have zero customer service and don't seem to care about the customers at all."
Πλεονεκτήματα: "The crew was very nice. Meals were provided. the tablet set up so that we could watch movies, TV, our location during the flight or listen to music. Flight was on time."
Μειονεκτήματα: "No leg room. The person in front of me reclined their seat and there was barely room for a coffee cup on the table. My husband, who is not a particularly tall person had his knees against the seat in the front. Frankfurt is an odd airport. I lost track of all the lines that we stood in. Had to pay for more selection on movies and TV."
Πλεονεκτήματα: "The boarding is terrible"
Μειονεκτήματα: "Food is good"
Πλεονεκτήματα: "The food was super! Seats were very comfortable with ample leg room, and I could hardly keep my eyes open throughout the flight. The crew was also attentive."
Μειονεκτήματα: "Just that the only entertainment was a limited number of music radio channels with country and old school music. I mean no TV for premium economy?! Lufthansa's basic economy has got a TV and WiFi for long distance travels!"
Μειονεκτήματα: "The flight was not with Lufthansa. It was with Condor, and they seem not to know very much about customer service. I get that the airport industry doesn't work based on customer service, but still."
Πλεονεκτήματα: "Crew is nice. Inexpensive direct flight. Plenty of food and drinks."
Πλεονεκτήματα: "The crew were very courteous in the aircraft and the flight went smoothly over all."
Μειονεκτήματα: "They required me to check my hand luggage (something that has never happened in the five years I've been using that case) and the in-flight entertainment was hilariously sparse unless you wanted to pay an additional 8 euros for "premium" movies and tv. Additionally, I am a fairly small human but I was ridiculously cramped in their seats."
Μειονεκτήματα: "terrible food, confusing what's included the service price, most of all Customer service agents at the gate very ruth and not helpfull, delayed-not given time frame why or when the boarding will start, feels like you don't care about your customers satisfactions at all. Never will fly again on Condor Ailines!"
Πλεονεκτήματα: "Crew were all super polite and friendly"
Πλεονεκτήματα: "The staff was accommodating when things went wrong"
Μειονεκτήματα: "The seats are very small especially when people recline. The need to request special meals for allergies ahead of time was not clear and there are very few snacks of any substance to purchase. The check in process and security process at Frankfurt are one of the least efficient I've ever seen."
Πλεονεκτήματα: "Crew was good"
Μειονεκτήματα: "Seat are not comfortable and food was terrible"
Πλεονεκτήματα: "Flight time was shortened by 1.5 hrs!"
Μειονεκτήματα: "Distance between seats was short and my knees touched the seat in front"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Lost luggage, late flight."
Πλεονεκτήματα: "The size of the plane and food."
Μειονεκτήματα: "Plane was 'old' and entertainment was terrible. Needed to bring my own entertainment."
Πλεονεκτήματα: "Hassle free boarding. Considerate crew."
Μειονεκτήματα: "The seats were uncomfortable."
Πλεονεκτήματα: "The crew was very helpful"
Μειονεκτήματα: "It took forever to get our boarding pass because the system at the airport had problems for us .We were about to be late for the plane and not even go on the trip"
Μειονεκτήματα: "Απαράδεκτο που αναγκαστήκαμε να πληρώσουμε εξτρά χρήματα γιατί η χειραποσκευή μας είναι 1 κιλό πιο βαριά. Για τόσες ώρες ταξίδι θα μπορούσαν να προσφέρουν έστω ένα νερό ή ένα μικρό σνακ. Δε νομίζω να επιλέξω ξανά αυτή την αεροπορική εταιρία."
Πλεονεκτήματα: "My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us."
Μειονεκτήματα: "Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me."
Πλεονεκτήματα: "Service is great def gonna use them more !!!!"
Μειονεκτήματα: "No food, no entertainment"
Πλεονεκτήματα: "Never did I feel that I was being mobbed at the check in this way before . The guy pretended to help but instead only was doing things harder for every body. He was asking to repack for unclear reason. Forcing people to open their suitcases on the counter to move one item from one bag to the other. Charging for a back pack the size of a personal handbag. Then on board water is 3 euro for a small bottle. Only toilet paper was for free . never again !!!"
Μειονεκτήματα: "The landing. The pilot left a dent on the runway."
Πλεονεκτήματα: "Good short flight, with free drinks/snack"
Μειονεκτήματα: "It was all fine"
Πλεονεκτήματα: "Very prompt and curtious staff. The flight was smooth and I was seated in an exit row, so there was plenty of room."
Μειονεκτήματα: "We had to check baggage last minute and it was very expensive, but we could have purchased tickets with baggage, so just be aware if you have luggage to purchase in advance. Also, only 8 kilos allowed as carry-on, mine was small enough but too heavy... :( Boarding in TXL was crowded with other flights leaving in the same area, but we got on with no problems."