Μειονεκτήματα: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Seats were tight"
Πλεονεκτήματα: "Staff all nice"
Μειονεκτήματα: "Maintenance service could be better manage so flight delays are avoided"
Πλεονεκτήματα: "Seats were small."
Μειονεκτήματα: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Μειονεκτήματα: "Nothing except the airport"
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Hectic boarding; airplane seemed very old"
Μειονεκτήματα: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Πλεονεκτήματα: "Nothing. The fact that I booked my ticket via British Airways, but operated by Iberia made my situation very confusing. Iberia didn't offer me a connection flight from MAD to VLC when there was a 6 hours delay from JFK to MAD."
Μειονεκτήματα: "Partner airline should have a better process to help customers when the help is needed the most! There was neither ownership nor responsibility held accountable by Iberia to help me find a connection flight between MAD to VLC. I had to pay for a Renfe ticket on my own to get to VLC - Nightmare!"
Πλεονεκτήματα: "Polite and funny crew"
Μειονεκτήματα: "Snacks and drinks for money"
Πλεονεκτήματα: "Dinner Lunch Snacks Tea"
Μειονεκτήματα: "Everything was good"
Μειονεκτήματα: "I wish we would have been offered something to drink that was complimentary."
Πλεονεκτήματα: "Crew did their best while sweating with the passengers especially prior to take off"
Πλεονεκτήματα: "On time and smooth flight."
Μειονεκτήματα: "We were packed in like sardines. There were no plugs to charge devices."
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "All staff were lovely, food was good."
Μειονεκτήματα: "I travel on Jet Aircraft every week, I'm also a part time pilot and work on aircraft ACMs (the bit that controls pressurization, heating and cooling). When the APU was switched on, the cabin was contaminated with gases from the engine bleed air and/or the APU. IT STANK. On the ground at JFK it happened again, one expects the slight ingestion of exhaust gases, but not in the air and not to this extent. BA is a good airline, I believe this was a maintenance oversight."
Μειονεκτήματα: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Πλεονεκτήματα: "Crew was great, food was excellent."
Πλεονεκτήματα: "Good friendly service. Flights were on time."
Μειονεκτήματα: "Food, especially breakfast is atrocious."
Μειονεκτήματα: "-no communication -I stayed in 17 hours of cues -no hotel or meal vouchers -was not let out of the airport -no hydration in lines - people passed out -no line control, people were cutting and lots of arguments ensued -staff was not knowledgeable, was rude to angry customers -baggage was never returned to me, so I had to buy clothes for my business trip -did not answer phones -website went down -no apology or automatic refund, i had to call to get a manual refund"
Μειονεκτήματα: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."
Πλεονεκτήματα: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Πλεονεκτήματα: "Crew in board was great"
Μειονεκτήματα: "Representative at gate was rude reminding me I was late when we had to wait on bus for others."
Πλεονεκτήματα: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Μειονεκτήματα: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Πλεονεκτήματα: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Μειονεκτήματα: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Πλεονεκτήματα: "Friendly attendants."
Μειονεκτήματα: "Boarding at Frankfurt difficult"
Πλεονεκτήματα: "Short flight, slept all the way!"
Μειονεκτήματα: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Πλεονεκτήματα: "This was just a short trip, but just as enjoyable as our cross-Atlantic trip. Crew was excellant, plane was clean, ride was smooth."
Μειονεκτήματα: "Paying 45 pounds for my relatively small suitcase."
Μειονεκτήματα: "cramped and very warm"
Πλεονεκτήματα: "They try there best"
Μειονεκτήματα: "The union bull......"
Πλεονεκτήματα: "The seats were comfortable and they gave enough food and water."
Μειονεκτήματα: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Πλεονεκτήματα: "Punctual, relaxing."
Μειονεκτήματα: "No free refreshment, not even water."
Πλεονεκτήματα: "Wider isle and overhead space."
Μειονεκτήματα: "TV screen difficult to see."
Πλεονεκτήματα: "High Life magazine"
Μειονεκτήματα: "No complementary beverages"
Μειονεκτήματα: "Beverages not included and food only by asking"
Μειονεκτήματα: "Tight seating was fairly uncomfortable."
Πλεονεκτήματα: "No complaints with anything, very average."
Μειονεκτήματα: "Flight overbooked, but compensated for that."
Πλεονεκτήματα: "Wasted nearly 3000$ Worst custmober service never buying ticket throggg you or just fly again They wanted a doctors note I sent it so many phone calls so much money spent on them ended up stuck in London sick without a ticket to return had to purchase a new ticket pay for hotel transport everything"
Πλεονεκτήματα: "Entertainment system and seats."
Πλεονεκτήματα: "Staff was friendly. Great snacks!"
Μειονεκτήματα: "Flight was late and I missed my connection."
Πλεονεκτήματα: "Food was decent"
Μειονεκτήματα: "Could not watch movies due to the audio was not working in a few rows and I was sitting in one."
Πλεονεκτήματα: "Standard BA dependability. Like a dependable but stodgy old uncle."
Μειονεκτήματα: "Chaotic boarding process. No enforcement of boarding groups"
Πλεονεκτήματα: "We got to our destination eventually"
Μειονεκτήματα: "Lack of communication. No explanations. Feelings of confusion and abandonment."
Πλεονεκτήματα: "Food options were great! Very good value"
Μειονεκτήματα: "Boarding was delayed and unstructured"
Πλεονεκτήματα: "Excellent service by crew. Attention to meeting everyone's needs. Was impressed with their discreet yet efficient assistance to an individual who became ill on board. Was really impressed by this."
Μειονεκτήματα: "Drink choices , including champagne, were great. Food however, while improved since our last experience, was mediocre ."
Πλεονεκτήματα: "The crew was excellent. We were delayed on take off, but the pilot was very courteous in letting us know that there would be a delay and why and constantly kept us updated. Upon landing, The skywalk was not functioning, and again he was very apologetic and kept us completely informed as they fix the situation.The plane was really old, and made some noises on take off that sounded scary. The pilot drove a smooth flight and we all arrived safely."
Μειονεκτήματα: "Heathrow airport is extremely crowded and not a very fun place to wait especially for people who have sensitivity to crowds and noise. There are few places to keep your phone charged, the only stores there are extremely high priced like Tiffany's and Prada. The plane was really old, and made some noises on take off that sounded scary."
Μειονεκτήματα: "Flight was an hour late and the lines for immigration were more than half an hour. Little legroom."
Μειονεκτήματα: "Tight seats, not much for entertainment"
Μειονεκτήματα: "Boarding was done through a shuttle to the tarmac where the plane was parked. This eliminated the advantage of having boarding priority which was important since one person in our party had mobility issues."
Πλεονεκτήματα: "The crew was friendly and helpful. The seats were comfortable and the food was great."
Μειονεκτήματα: "There seems to be a problem with the organization of the boarding process. I took COndor to and from Frankfurt - boarding both directions lacked organization. This last flight was a real cluster mess."
Πλεονεκτήματα: "Not much. The crew was nice but that’s about it"
Μειονεκτήματα: "It was extremely hot. Very uncomfortable"
Μειονεκτήματα: "No vegetarian option for second meal. No wifi at all, only one movie available to watch...Otherwise you have to pay. Most long-haul flights have a wide selection of movies available for free."
Μειονεκτήματα: "Boarding was terrible, took a couple hours with a huge line and shuttles. They lost my bag and I won't have it for a couple days (supposedly), seats were very uncomfortable, no vegetarian food option and crew shrugged when I asked. Plane was unbearably hot when we boarded."
Πλεονεκτήματα: "Direct route is the main benefit to flying condor, other than the that the airline offers below average customer service and amenities. Even my kids say Condor is the worst airline."
Μειονεκτήματα: "No kids movies even for purchase is unacceptable for a 10 hour flight during the high season when families travel!"
Μειονεκτήματα: "Left on the runway for hours"
Μειονεκτήματα: "Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company."
Μειονεκτήματα: "Overbooked flight. Couldn't get the seats that we had reserved 6 months prior as we failed to check in and reserve our seats in time."
Πλεονεκτήματα: "The flight attendants were very nice."
Μειονεκτήματα: "1. There was no organization when boarding. It was chaotic. 2. For some reason, everyone appeared to have a difficult time finding overhead room for their luggage. 3. The attendants are used more as sale‘s people than attendants. The items they were selling included candy, spirits, and cartons of cigarettes. 4. They only offer two free movies, a few tv episodes, and music. 5. They serve you food twice. No snacks. No alcohol."
Πλεονεκτήματα: "The boarding was smooth and efficient. We left and landed on time."
Μειονεκτήματα: "One of the flight attendants was crabby and didn't want to provide a drink for my husband and myself, so we just dealt with a different attendant."
Πλεονεκτήματα: "The direct flight from PHX to FRA"
Μειονεκτήματα: "pretty much everything about this experience. To start, the agents and online chat customer service were extremely rude and unhelpful, even after calling several times and waiting up to an hour on hold. At one point i expressed my frustration and answer i got was "I'm sorry you feel that way". No sympathy what so ever. On the flight -the seats were horrible and food was disgusting."
Πλεονεκτήματα: "The cabin crew was friendly and helpful. The seats on the plane are nice and wide, plenty of leg room."
Μειονεκτήματα: "We left from the far end of the terminal, and there was no gate. The one shop for buying a beverage and magazine there was closed. The supposedly more comfortable seats are not that great for a short person. The food and drink on board was fine but nothing special."
Πλεονεκτήματα: "We arrived safely."
Μειονεκτήματα: "This cheap airline packs in the passengers like sardines, then randomly charges them for the weight of their carryon luggage; the staff are rude; the boarding process was completely bungled; and for any good food or entertainment the passengers are again charged extra. I am never flying with Condor again!"
Πλεονεκτήματα: "Knowing they were going to miss my connection, they accepted the booking anyway, out of pure greed and complete disregard for my wellbeing. When I missed my connection in FRA they rebooked me on FRA-YVR-YYZ. That’s a day in a hotel then flying half way around the world to save them a buck. Terrible airline and I’ll never fly them again."
Μειονεκτήματα: "There were only two movies for free. You have to pay for all others."
Μειονεκτήματα: "Frankfurt was a mess. The gate wasn't announced till shortly before boarding. The gate had it's own security line which was inefficient. Plane ended up leaving an hour late because >100 people were still stuck in security. No vegetarian options for food."
Πλεονεκτήματα: "food dinner good staff was wonderful"
Μειονεκτήματα: "the seats in economy are like a straight jacket ..i cant even bend over to pick something up if i drop it... i will not book with Condor again if i dont have to."
Πλεονεκτήματα: "This flight was a little more challenging. The flight was delayed by 3 hours. I do appreciate thought that the Condor airline made the necessary arrangements to ensure their passengers can make the connection to their final destination even though we landed past the time we were to make our next connection. They too care of making sure to secure another flight for the passengers who missed their first connection. Great job. I made it back home the same day."
Πλεονεκτήματα: "The pilot. The flight was pleasant"
Μειονεκτήματα: "Terrible service"
Πλεονεκτήματα: "I can't say much of any part of the trip was good but I'm glad the flight is over with."
Μειονεκτήματα: "Bad parts: The tightness of the seat area between the arm rests is too constrictive. Passenger to my side overlapped my arm for extra room. Leg room is too close and could not stretch legs under seat without knees bumping seat ahead. The passenger ahead tilting seat back when food was served pushed my food tray into my lap. International flights should include entertainment movies at no additional fee."
Πλεονεκτήματα: "Was more comfortable then I expected. Some of the crew was really friendly, while some were not."
Μειονεκτήματα: "One crew member filled the drinks about halfway out of our 100ml cups on a 11 hour flight and the plane was insanely dry on the flight. No idea why they'd skimp on water for passengers."
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "Seats are very small and uncomfortable"
Πλεονεκτήματα: "Staff was great comfort level good"
Μειονεκτήματα: "Food was ok. Entertainment old and limited"
Πλεονεκτήματα: "This is a new service out of New Orleans which I found very convenient and efficient. Smooth flight and good, attentive crew."
Μειονεκτήματα: "Communication regarding reservations and follow-up check-in was not very easy. Also at the airport when I stopped and asked a Condor employee for directions to locate my connecting flight, her initial response was curt --that she could not help me as she was in the process of boarding passengers -- although there was no one but her there. She then directed me elsewhere."
Πλεονεκτήματα: "I like that it was a direct flight and inexpensive."
Μειονεκτήματα: "We left one hour late. The lines were very long. Not enough agents. This happened both ways. The seat from Austin to Frankfurt was tight and very uncomfortable. I had paid 49 euros for it. So, on my return flight I upgraded to a 99 euro seat, thinking I'd just be charged the difference. No. I over-paid 150 euros for an exit door seat. The weight limit for a carry-on bag was lighter than for other airlines, so I had to check it in and overpay for that. One of my glass souvenirs was broken."
Πλεονεκτήματα: "I don't speak English (my granddaughter is helping me with this survey), and the crew was more than helpful in helping me all the way from Frankfurt to MSP."
Μειονεκτήματα: "There was nothing I didn't like."
Πλεονεκτήματα: "Great airline for the price, very clean, nice crew, food was okay for airline food."
Μειονεκτήματα: "Premium entertainment???"
Πλεονεκτήματα: "Being fed. Attentive flight attendants. In-flight entertainment. Phone chargers"
Μειονεκτήματα: "Our first leg of the trip was canceled by CONDOR. We had to frantically get help from a general ticket counter for our flight from Rome to Frankfurt. It was an epic ending to a horrible flight experience. Because our flight to Rome was beyond awful, we asked for a free seat upgrade and were told that they are unable to do that. They have zero customer service and don't seem to care about the customers at all."
Πλεονεκτήματα: "The crew was very nice. Meals were provided. the tablet set up so that we could watch movies, TV, our location during the flight or listen to music. Flight was on time."
Μειονεκτήματα: "No leg room. The person in front of me reclined their seat and there was barely room for a coffee cup on the table. My husband, who is not a particularly tall person had his knees against the seat in the front. Frankfurt is an odd airport. I lost track of all the lines that we stood in. Had to pay for more selection on movies and TV."
Μειονεκτήματα: "we needed more leg room."
Πλεονεκτήματα: "The boarding is terrible"
Μειονεκτήματα: "Food is good"
Πλεονεκτήματα: "The food was super! Seats were very comfortable with ample leg room, and I could hardly keep my eyes open throughout the flight. The crew was also attentive."
Μειονεκτήματα: "Just that the only entertainment was a limited number of music radio channels with country and old school music. I mean no TV for premium economy?! Lufthansa's basic economy has got a TV and WiFi for long distance travels!"
Μειονεκτήματα: "The flight was not with Lufthansa. It was with Condor, and they seem not to know very much about customer service. I get that the airport industry doesn't work based on customer service, but still."
Πλεονεκτήματα: "Crew is nice. Inexpensive direct flight. Plenty of food and drinks."
Πλεονεκτήματα: "The crew were very courteous in the aircraft and the flight went smoothly over all."
Μειονεκτήματα: "They required me to check my hand luggage (something that has never happened in the five years I've been using that case) and the in-flight entertainment was hilariously sparse unless you wanted to pay an additional 8 euros for "premium" movies and tv. Additionally, I am a fairly small human but I was ridiculously cramped in their seats."
Μειονεκτήματα: "terrible food, confusing what's included the service price, most of all Customer service agents at the gate very ruth and not helpfull, delayed-not given time frame why or when the boarding will start, feels like you don't care about your customers satisfactions at all. Never will fly again on Condor Ailines!"
Πλεονεκτήματα: "Crew were all super polite and friendly"
Πλεονεκτήματα: "The staff was accommodating when things went wrong"
Μειονεκτήματα: "The seats are very small especially when people recline. The need to request special meals for allergies ahead of time was not clear and there are very few snacks of any substance to purchase. The check in process and security process at Frankfurt are one of the least efficient I've ever seen."
Πλεονεκτήματα: "Crew was good"
Μειονεκτήματα: "Seat are not comfortable and food was terrible"
Πλεονεκτήματα: "Flight time was shortened by 1.5 hrs!"
Μειονεκτήματα: "Distance between seats was short and my knees touched the seat in front"
Πλεονεκτήματα: "Newer plane"
Μειονεκτήματα: "Only four bathrooms at the rear of the plane for everyone except business class. They were never cleaned. The seats are cramped and narrow! Luftansa next time."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Lost luggage, late flight."
Πλεονεκτήματα: "The size of the plane and food."
Μειονεκτήματα: "Plane was 'old' and entertainment was terrible. Needed to bring my own entertainment."
Πλεονεκτήματα: "It got me there."
Μειονεκτήματα: "Tightest seat I've flown in so far (which includes 6 prior trips to Europe and back)"
Πλεονεκτήματα: "I like the entertainment system, they have two free movies on economy class . For 8 euros you can access the entire repertoire. The food was ok, nothing spectacular."
Μειονεκτήματα: "The seats in economy don't have a lot of space, this can make long haul flights very uncomfortable. The boarding from Frankfurt to San Juan had no order whatsoever."