Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Vegetarian option of the food. Constant hydration"
Πλεονεκτήματα: "Comfortable and Clean"
Πλεονεκτήματα: "Crew was very attentive and professional."
Μειονεκτήματα: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Πλεονεκτήματα: "The airport was good"
Μειονεκτήματα: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Μειονεκτήματα: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Πλεονεκτήματα: "Service and crew"
Πλεονεκτήματα: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Μειονεκτήματα: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Πλεονεκτήματα: "Crew was courteous and professional. Food was okay."
Μειονεκτήματα: "Seats a little wider and little more leg room."
Πλεονεκτήματα: "I'm tall so the suit was somewhat uncomfortable."
Μειονεκτήματα: "Other than the tight space I have no other complaints."
Πλεονεκτήματα: "I don’t like it I was 3 hours delayed"
Πλεονεκτήματα: "Seat had spacious leg room entertainment was very good"
Πλεονεκτήματα: "Food and service were phenomenal, and the seats were very comfortable."
Μειονεκτήματα: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Πλεονεκτήματα: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Μειονεκτήματα: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Πλεονεκτήματα: "There was a mechanical problem with my flight from Berlin, so I missed my connection to Atlanta. The agent booked me another flight on another airline flying out of a different city. If you travel enough eventually things happen. The airline was responsive in fixing the problem."
Μειονεκτήματα: "The airline agent offered me a 10€ voucher to any where in the airport. While I was greatful, my time is worth more than 0.6€ an hour. An upgrade to Economy plus would have been better. There were 2 seats available."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Πλεονεκτήματα: "Staff were nice and friendly."
Μειονεκτήματα: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Πλεονεκτήματα: "The plane was delayed leaving miami so it arrived late to Munich and I was scared to miss my connecting flight to Berlin but there was somebody waiting for me as well as the other people traveling to Berlin and they walked us through immigration and straight to our flight to Berlin. Thanks for this we didn’t miss our flight. Also this Lufthansa flight Miami- Munich was one of the best planes in terms of cleanliness, comfort and quality."
Πλεονεκτήματα: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Μειονεκτήματα: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Πλεονεκτήματα: "New aircraft, clean, comfortable"
Μειονεκτήματα: "On time"
Μειονεκτήματα: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Πλεονεκτήματα: "Flight itself was fine. Some turbulence but that could not be helped"
Μειονεκτήματα: "My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Food was completely tasteless - of very questionable quality"
Μειονεκτήματα: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Πλεονεκτήματα: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Πλεονεκτήματα: "Great customer service!"
Μειονεκτήματα: "Sometimes temperature is too warm."
Πλεονεκτήματα: "Food and complimentary drinks (including wine)."
Μειονεκτήματα: "Could improve the economy class boarding process (go by sections instead all at once)."
Πλεονεκτήματα: "Everything on Rome to Frankfurt was fine."
Πλεονεκτήματα: "Decent selection of movies."
Μειονεκτήματα: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Πλεονεκτήματα: "Movie choices"
Μειονεκτήματα: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Πλεονεκτήματα: "Our flight attendants were very kind and caring, and we landed safely in Budapest. The kids even had the chance to talk to the pilot/co-pilot before getting out of plane, they really loved it. Thank you!"
Μειονεκτήματα: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Πλεονεκτήματα: "The overall experience was great."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Breakfast bun was not tasty - too much bread and not healthy at all."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Μειονεκτήματα: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Πλεονεκτήματα: "in flight entertainment, bathrooms, and charging capability"
Μειονεκτήματα: "Not enough service/availability of water"
Πλεονεκτήματα: "The movie options where not great."
Μειονεκτήματα: "Movie options."
Πλεονεκτήματα: "Everything was really good. Very nice crew. I will highly recommend it."
Μειονεκτήματα: "I think it is one of the best."
Μειονεκτήματα: "Lost my luggage"
Πλεονεκτήματα: "Crew was amazing!!!"
Μειονεκτήματα: "The onboard entertainment"
Μειονεκτήματα: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Πλεονεκτήματα: "Prompt service, clean plane, friendly stewards."
Μειονεκτήματα: "There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well."
Μειονεκτήματα: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Μειονεκτήματα: "The flight was cancelled."
Πλεονεκτήματα: "Crew was super friendly!"
Μειονεκτήματα: "The preferred passenger security line was a total scrum - worst part of our holiday"
Μειονεκτήματα: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."
Πλεονεκτήματα: "Crew was mostly attentive and helpful."
Μειονεκτήματα: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Μειονεκτήματα: "Flight were delayed abnd canceled"
Πλεονεκτήματα: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Μειονεκτήματα: "Delayed due to storms etc. Never ideal."
Πλεονεκτήματα: "The airport is nice"
Μειονεκτήματα: "But they didn’t let me in because I didn’t show up for the first flight"
Πλεονεκτήματα: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."
Πλεονεκτήματα: "Crew was friendly and efficient"
Μειονεκτήματα: "No free food or drinks"
Πλεονεκτήματα: "Staff were friendly."
Μειονεκτήματα: "Check-in did not include my TSA-Pre or airline frequent flyer membership. Food was stale and inedible."
Πλεονεκτήματα: "Quick boarding, smooth flight"
Μειονεκτήματα: "My checked bag didn't make it from Barcelona to my destination (new orleans)."
Πλεονεκτήματα: "Plane comfortable, crew helpful and competent, food fine."
Μειονεκτήματα: "No Club World lounge in Ft Lauderdale despite BA's advice to arrive three hours early for intl flights. Shocking waiting area - crowded, noisy, shabby."
Πλεονεκτήματα: "Had a line of seats to stretch out"
Μειονεκτήματα: "Food was not good, coffee terrible"
Μειονεκτήματα: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"
Πλεονεκτήματα: "Service, generally"
Μειονεκτήματα: "Noticeable lower standards on flights bound for India: poor quality seats and TV monitors."
Πλεονεκτήματα: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Μειονεκτήματα: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."
Πλεονεκτήματα: "Comfortable seats Great raspberries and blueberries. Delicious."
Μειονεκτήματα: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Μειονεκτήματα: "The airplane was shaking all the flight"
Πλεονεκτήματα: "We had more room and were comfortable for a long flight ny to London and back. All flight crew very nice to me and my 85 year old mother."
Μειονεκτήματα: "Not enough seats in waiting area in JFK gate"
Μειονεκτήματα: "no air vents over seats"
Μειονεκτήματα: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"
Πλεονεκτήματα: "Nice, smooth flight, no complaints."
Μειονεκτήματα: "Misleading about food policy."
Πλεονεκτήματα: "Nothing was bad. Take off to landing was great. Red wine was"
Μειονεκτήματα: "Very uncomfortable seats and dated entertainment system"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Uncomfortable seats - especially for business"
Μειονεκτήματα: "Friendly staff, clean plane"
Πλεονεκτήματα: "Chair room"
Μειονεκτήματα: "No free food"
Μειονεκτήματα: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Πλεονεκτήματα: "The stuff was very friendly"
Μειονεκτήματα: "Very uncomfortable seats"
Μειονεκτήματα: "Lost my bags. Incompetent in nice airport. Crew was rude"
Πλεονεκτήματα: "The crew was very efficient"
Μειονεκτήματα: "The was really bad."
Μειονεκτήματα: "I was sick and asked to be moved, so that I wouldn't infect others, but was told they couldn't help me. If this is the level of service they provided when they recently lost power to their systems, I understand the customers' uproar."
Πλεονεκτήματα: "What you expect on commuter hop, no problems."
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Not sure if I am more unhappy with Kayak for not warning me or British Airways for charging me €75 for eached checked baggage. Even a sofa or tea cost money on this flight. Should think twice before booking this airline!"
Πλεονεκτήματα: "The crew on the plane"
Μειονεκτήματα: "The staff at check in and the gate agents were HORRIFIC!"
Πλεονεκτήματα: "No complaints."
Πλεονεκτήματα: "Happy stewards"
Πλεονεκτήματα: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."
Πλεονεκτήματα: "For economy class it was good seats (bulkhead), the crew were nice, and the food was good."
Μειονεκτήματα: "The tiny screens for movies were awful. Worst of all, the horribly loud voices that nearly break eardrums when the crew comes on during the flight was both painful and annoying."
Μειονεκτήματα: "I’m just thankful the Castlegar flight went."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "My girlfriend’s Tv stopped to work in the beginning of the flight."
Πλεονεκτήματα: "I learned not to fly with air Canada again"
Μειονεκτήματα: "Stop lying to passengers Give little care to travelers with infants Telling us that there are so many infants traveling and no bassinet seats are available then find out that air Canada had sold themSellig for $100... Is a decisive act and careless"
Μειονεκτήματα: "Uncomfortable and small space for the travelers"
Μειονεκτήματα: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Μειονεκτήματα: "There needed to be vegetarian options."
Μειονεκτήματα: "Improve seat comfort"
Πλεονεκτήματα: "Crew was friendly and polite"
Πλεονεκτήματα: "The crew was very nice and friendly. They were very accommodating and genuine."
Μειονεκτήματα: "The washrooms should be cleaned during the flight."
Μειονεκτήματα: "2 hours delayed and we waited 45 minutes for our luggage to arrive."
Πλεονεκτήματα: "Arrived on time."
Μειονεκτήματα: "Luggage took too long to arrive."
Πλεονεκτήματα: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Πλεονεκτήματα: "flight to montreal had plenty of space, service was great, F& B selection was nice too, flights departed and arrived on time."
Μειονεκτήματα: "Return flight was more cramped. F&B service was SUPER slow."
Μειονεκτήματα: "I had to change my return ticket early because of an emergency and Air Canada charged me $481.00 whenI only paid $371.00 fora round trip. How is that possible?"
Πλεονεκτήματα: "Rouge is not air Canada"
Μειονεκτήματα: "As someone who flies AC quite abit. Rouge is not AC"
Μειονεκτήματα: "Employees very poorly trained in dealing with problems. While our flight was okay, the previous flight was overbooked and a number of transferring customers were bumped because their flight was late. I understand this is common practice, but the employees handled it VERY poorly, even yelling at the passengers when they voiced their dismay at what was going to be a very long layover after a very long international flight."
Μειονεκτήματα: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Πλεονεκτήματα: "Polite and courteous staff."
Μειονεκτήματα: "Seats were so u comfortable. If the person in front of you put seat back, it's literally on your face. Seats are too closely packed. So flying 3hours with an uncomfortable seat upright isn't pleasant at all."
Μειονεκτήματα: "Horrible to fly Air Canada"
Μειονεκτήματα: "They made me sky check my small second roller bag. Not a problem for me as I had a three hour layover in Copenhagen. But others had tight connections and got the same treatment. There was lots of available overhead room in the 'business class' area. The seats suck. They are not business class. Exactly the same as economy just at the front of the aircraft."
Μειονεκτήματα: "Didn't accept my carry-on that was always accepted before with all airlines.At least from Mtl to Quebec,i would have been able to do it.I will reconsider travelling with A C ???"
Πλεονεκτήματα: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Πλεονεκτήματα: "None stop flight"
Μειονεκτήματα: "Made me and other passengers stand in line for an hour with no one in the counter to help and none of the employees knows anything,almost missed the flight."
Πλεονεκτήματα: "Passengers don't have the right to put their seat back as soon as they get up in the air, and then push the seat back Everytime they move it get up. Do they realize that if they are watching something, you don't need to recline? I had someone in front of me that basically used their seat to almost hit me in the face Everytime they moved while I tried to do a crossword puzzle and then later eat dinner!"
Μειονεκτήματα: "See above!"
Πλεονεκτήματα: "Food great, staff friendly and flight was EARLY!!!"
Μειονεκτήματα: "No entertainment. Couples cannot sit together."
Πλεονεκτήματα: "Boarding in TO was horrific and had to stand more than an hour"
Πλεονεκτήματα: "Very pleased from take off to landing"
Μειονεκτήματα: "They lost our luggage and we didn't get it all back until about 7 days after we arrived! 7 Days!!!! Customer service was horrible and we were traveling with a small child."
Μειονεκτήματα: "Most uncomfortable seating that one can have. I will never fly rouge again."
Πλεονεκτήματα: "Flight attendant was snarky to my uncle when asked how come they did not have their prebooked seats together. Her reply was something along the lines of "you can take another flight" and then she walked off, not offering any other solution."
Πλεονεκτήματα: "On time Excellent take off and landing Good service"
Πλεονεκτήματα: "Flight times and cost"
Μειονεκτήματα: "Everything else."
Μειονεκτήματα: "Boarding was terrible. No leg room at all."
Πλεονεκτήματα: "The flight was on time, boarding was well-organized, the service was friendly and helpful."
Μειονεκτήματα: "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
Πλεονεκτήματα: "Flight was on time and crew was friendly"
Μειονεκτήματα: "Old airplanes, not very clean"
Πλεονεκτήματα: "The boarding process was confusing. The flight attendant did not bring me my food when she was serving the same row. The pastry snack was not good at all."
Μειονεκτήματα: "International connection was delayed and we had to skip lines and run from gate to gate. There should be unboarding priority to people with connections."
Μειονεκτήματα: "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
Πλεονεκτήματα: "Amazing crew!"
Μειονεκτήματα: "NO LEG ROOM!!!"
Πλεονεκτήματα: "The crew were friendly and helpful were they could be."
Μειονεκτήματα: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Πλεονεκτήματα: "Able to upgrade to 1st class"
Μειονεκτήματα: "Customs what a cluster of confusion"
Πλεονεκτήματα: "Crew was pleasent."
Μειονεκτήματα: "Plane is so small my knees are in the back of the chair in front of me. I'm tall but this is the only airline I've had this issue with and I have flown a lot over the past 5 years."
Μειονεκτήματα: "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."
Πλεονεκτήματα: "Food, comfort, friendly."
Μειονεκτήματα: "Movie choice could be better"
Μειονεκτήματα: "On the air canada website it said food included on international flights but when I got on the plane they said Panama - Toronto was not covered as International. ...really?"
Μειονεκτήματα: "no snacks, no tea"
Πλεονεκτήματα: "Flight departed and arrived on time Nice crew"
Μειονεκτήματα: "My original flight was cancelled due to mechanical problems and then agent got me in a other flight to Newark which was the last one to NY and then there was a delay of at least 1hr to take off. Most likely, I will not travel with air canada again and I'm not recommending to friends since they are always delay with their flights."
Πλεονεκτήματα: "flight was smooth and uneventful"