Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Very friendly crew, very clean cabin, very comfortable seats"
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "Best airline"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Since I was traveling with a child we were borded first"
Μειονεκτήματα: "The seats weren’t the most comfortable"
Πλεονεκτήματα: "Seat was OK"
Μειονεκτήματα: "Good"
Μειονεκτήματα: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Πλεονεκτήματα: "Legroom and recline of seats of the A350"
Μειονεκτήματα: "Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge"
Πλεονεκτήματα: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Μειονεκτήματα: "Nothing!"
Πλεονεκτήματα: "The food was good was good"
Μειονεκτήματα: "The entertainment was poor the movies selection was poor"
Πλεονεκτήματα: "I was on exit place so there were a lot of room space. Flight was only 1 hour."
Πλεονεκτήματα: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Μειονεκτήματα: "Slightly too cool but I had an extra blanket and that is preferable to hot."
Πλεονεκτήματα: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Comfortable plane, food good, flight attendants professional. No complaints"
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Μειονεκτήματα: "They cancelled my flight"
Πλεονεκτήματα: "Food was pretty good,Lufthansa one of the best companies to fly with."
Πλεονεκτήματα: "It’s amazing. Fast and comfortable."
Πλεονεκτήματα: "Lufthansa airlines never fails to provide excellent service."
Πλεονεκτήματα: "Entertainment was very diverse ;great"
Πλεονεκτήματα: "Where is my bag"
Μειονεκτήματα: "Where is my bag"
Πλεονεκτήματα: "Entertainment system"
Μειονεκτήματα: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Πλεονεκτήματα: "The crew were friendly"
Μειονεκτήματα: "Nothing I didn't like"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Very nice personals, I'm so happy."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Helpful crew, comfortable seats"
Πλεονεκτήματα: "Craft-foods-seats"
Πλεονεκτήματα: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Μειονεκτήματα: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Πλεονεκτήματα: "The crew members were friendly."
Μειονεκτήματα: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Μειονεκτήματα: "Flight delayed by about an hour"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Very friendly staff!"
Μειονεκτήματα: "Monitor was very slow and at some moments not working at all (even after restart)"
Μειονεκτήματα: "Flight was an hour and a half late!"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Μειονεκτήματα: "No entertainment on flight! Smallish plane."
Πλεονεκτήματα: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Πλεονεκτήματα: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Μειονεκτήματα: "Delay in boarding, delay in removing snow/ice, my seat was changed without notifying me (after i checked in on line the day before)"
Πλεονεκτήματα: "Again the friendly crew."
Μειονεκτήματα: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Μειονεκτήματα: "The airplane left Barcelona late and arrived in Frankfurt late. Lufthansa only allowed a 45 minute layover in Frankfurt to catch our connecting flight to Seattle. Because we arrived late - we only had 20 minutes to catch our connecting flight to Seattle. What made this an awful experience is that the flight from Barcelona landed at Gate A - our connecting flight was at Gate Z. This was as about as far away from each gate as you could get. This was over a mile to run in order to catch our connecting flight - I hurt my hamstring during the run. The Lufthansa "assisting agent" in the Frankfurt terminal was less than helpful and laughed when we told her where our connecting gate was. Not only did she laugh but she did not offer any assistance to get us to the gate on time. Prior to our trip - I called Lufthansa and voiced my concern that a 45 minute layover for an international flight was not a lot of time for us to make a connecting flight. The agent I spoke with said that legally - 45 minutes was a standard lay over for Lufthansa and she did not offer me any alternatives. This was not a pleasant experience with Lufthansa and I doubt we will fly with you again."
Πλεονεκτήματα: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Μειονεκτήματα: "Couldn't have been better."
Πλεονεκτήματα: "crew"
Μειονεκτήματα: "food, entertainment"
Μειονεκτήματα: "I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!"
Πλεονεκτήματα: "The price!"
Μειονεκτήματα: "Internet connection."
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "The seats are very close together and uncomfortable. The quality on the screen was poor."
Μειονεκτήματα: "More open counters for the plethora of people trying to check in. Started the trip off with frustration"
Μειονεκτήματα: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Μειονεκτήματα: "Luggage did not make it to Warsaw"
Πλεονεκτήματα: "I like everything."
Πλεονεκτήματα: "Cancel month ago, NO money back !!! No good company"
Μειονεκτήματα: "Cancel month ago, NO money back ! No good company."
Πλεονεκτήματα: "The flight left on time although take-off was delayed due yo traffic. Plane is new and comfortable."
Μειονεκτήματα: "I did not enjoy the Java coffee I ordered because the coffee pulps were the first item I tasted upon drinking the coffee. I called the attention of the flight attendants but nobody answered because the 2 were busy selling items to the passengers. I just removed the coffee bits by throwing them out of my mouth using napkin."
Πλεονεκτήματα: "Food was good. Intertainment options good."
Μειονεκτήματα: "My seat did not recline so I had trouble trying to sleep thru the night flight. Seats too cramped even after updgrading."
Πλεονεκτήματα: "On time and comfortable flight."
Μειονεκτήματα: "No free snacks."
Μειονεκτήματα: "The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk."
Μειονεκτήματα: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Πλεονεκτήματα: "Quick flight and comfortable"
Μειονεκτήματα: "n/a"
Μειονεκτήματα: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Πλεονεκτήματα: "Food, drinks, pillow, blanket, movie options."
Πλεονεκτήματα: "British airways allows a roller carryon and a personal carryon, even for this cheap flight."
Πλεονεκτήματα: "Plane comfortable, crew helpful and competent, food fine."
Μειονεκτήματα: "No Club World lounge in Ft Lauderdale despite BA's advice to arrive three hours early for intl flights. Shocking waiting area - crowded, noisy, shabby."
Μειονεκτήματα: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "You can’t pay to pick a seat"
Πλεονεκτήματα: "Nothing about wheelchairs"
Μειονεκτήματα: "When arrived they don't take wheelchairs"
Πλεονεκτήματα: "Courteous, helpful and on time. Good price as well."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Everything; crew was accommodating and friendly; food was good; crew offered liquid refreshments throughout the flight; crew demonstrated concern for our comfort."
Μειονεκτήματα: "Nothing; everything was excellent"
Πλεονεκτήματα: "Flight attendants are very helpful. Food options are better than American Airlines."
Μειονεκτήματα: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Πλεονεκτήματα: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Μειονεκτήματα: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Μειονεκτήματα: "Flight was delayed by an hour after we were boarded because of place in the takeoff schedule. We have a scheduled flight time, so that doesn't really make any sense to me."
Μειονεκτήματα: "Very disappointed by the comfort of economy premium. Very!"
Πλεονεκτήματα: "Felt room in spite of being in coach. Friendly flight attendants."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "First the flight was delayed, as it was the flight going to London. Then, BA staff did not provide timely information, and were disorganized without giving clear instructions to board the plane."
Μειονεκτήματα: "We started out over 1 hour late. When we arrived in Heathrow we weren't able to take the aircraft to the gate, instead we had to wait for over 30 min for the bus to take us to the terminal which made me miss my connecting flight by minutes. Very frustrating"
Πλεονεκτήματα: "We got to Barcelona safely"
Μειονεκτήματα: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Μειονεκτήματα: "The flight was cancelled due to hurricane Harvey."
Μειονεκτήματα: "Friendly staff, clean plane"
Πλεονεκτήματα: "Very cold but otherwise wonderful! Friendly, calm crew. Well done."
Μειονεκτήματα: "Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition."
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Πλεονεκτήματα: "Crew good friendly service."
Μειονεκτήματα: "Passport control 1 hr and 30 minutes!"
Μειονεκτήματα: "No direct communication. Really bad"
Μειονεκτήματα: "flight was cancelled and they abandoned us"
Πλεονεκτήματα: "High Life magazine"
Μειονεκτήματα: "No complementary beverages"
Μειονεκτήματα: "Charging money even for a soda. Seriously so cheap."
Πλεονεκτήματα: "Very good flight and no problems to relate. Food was good and service excellent."
Μειονεκτήματα: "No issues to raise."
Μειονεκτήματα: "they lost my luggage"
Μειονεκτήματα: "Tight seating was fairly uncomfortable."
Πλεονεκτήματα: "Missed the BA flight, ended up flying on UA"
Πλεονεκτήματα: "Crew on BA0229 was terrific and attentive the entire flight."
Μειονεκτήματα: "Headphone jack was faulty"
Μειονεκτήματα: "Flight was delayed for 2 hours!"
Μειονεκτήματα: "The TV interface was not great and a little slow"
Πλεονεκτήματα: "Great crew, prompt take-off and boarding / de-planing"
Μειονεκτήματα: "Seats were dated and uncomfortable"
Μειονεκτήματα: "Uncomfortable and small space for the travelers"
Μειονεκτήματα: "Improve seat comfort"
Πλεονεκτήματα: "Crew was friendly and polite"
Πλεονεκτήματα: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Μειονεκτήματα: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."
Πλεονεκτήματα: "They were very kind and helpful when my daughter became unexpectedly ill during the flight, bringing cold wash cloths, ice etc, and they checked in on her regularly until landing. Much appreciated!"
Μειονεκτήματα: "Air canada regularly delayed. It’s their trademark"
Πλεονεκτήματα: "The crew was friendly & nice. The flight went pretty smooth. I thought movie choices were good. There was a good mix of newer movies & older classics."
Μειονεκτήματα: "Food was disappointing even for a plane food. Not very tasty. Airlines should switch to using compostable cups & silverware. Each flight uses so many plastic cups! I hope they get recycled but it’d be better to go an extra step & switch to compostable cups & silver to reduce the waste."
Μειονεκτήματα: "2 hours delayed and we waited 45 minutes for our luggage to arrive."
Πλεονεκτήματα: "Arrived on time."
Μειονεκτήματα: "Luggage took too long to arrive."
Πλεονεκτήματα: "flight to montreal had plenty of space, service was great, F& B selection was nice too, flights departed and arrived on time."
Μειονεκτήματα: "Return flight was more cramped. F&B service was SUPER slow."
Μειονεκτήματα: "I had to change my return ticket early because of an emergency and Air Canada charged me $481.00 whenI only paid $371.00 fora round trip. How is that possible?"
Πλεονεκτήματα: "Rouge is not air Canada"
Μειονεκτήματα: "As someone who flies AC quite abit. Rouge is not AC"
Μειονεκτήματα: "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
Πλεονεκτήματα: "Polite and courteous staff."
Μειονεκτήματα: "Seats were so u comfortable. If the person in front of you put seat back, it's literally on your face. Seats are too closely packed. So flying 3hours with an uncomfortable seat upright isn't pleasant at all."
Πλεονεκτήματα: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Μειονεκτήματα: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Μειονεκτήματα: "Didn't accept my carry-on that was always accepted before with all airlines.At least from Mtl to Quebec,i would have been able to do it.I will reconsider travelling with A C ???"
Πλεονεκτήματα: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Πλεονεκτήματα: "None stop flight"
Μειονεκτήματα: "Made me and other passengers stand in line for an hour with no one in the counter to help and none of the employees knows anything,almost missed the flight."
Πλεονεκτήματα: "The landing..."
Μειονεκτήματα: "Left late and overall once again did not find the staff to be exceptionally helpful."
Πλεονεκτήματα: "Passengers don't have the right to put their seat back as soon as they get up in the air, and then push the seat back Everytime they move it get up. Do they realize that if they are watching something, you don't need to recline? I had someone in front of me that basically used their seat to almost hit me in the face Everytime they moved while I tried to do a crossword puzzle and then later eat dinner!"
Μειονεκτήματα: "See above!"
Πλεονεκτήματα: "Seats"
Μειονεκτήματα: "Entertainment"
Πλεονεκτήματα: "Food great, staff friendly and flight was EARLY!!!"
Μειονεκτήματα: "No entertainment. Couples cannot sit together."
Πλεονεκτήματα: "Boarding in TO was horrific and had to stand more than an hour"
Πλεονεκτήματα: "Very pleased from take off to landing"
Μειονεκτήματα: "Most uncomfortable seating that one can have. I will never fly rouge again."
Πλεονεκτήματα: "Flight attendant was snarky to my uncle when asked how come they did not have their prebooked seats together. Her reply was something along the lines of "you can take another flight" and then she walked off, not offering any other solution."
Πλεονεκτήματα: "On time Excellent take off and landing Good service"
Πλεονεκτήματα: "Flight times and cost"
Μειονεκτήματα: "Everything else."
Μειονεκτήματα: "Too far distance to get to immigration there was no assistants otherwise the flight was good"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Boarding was terrible. No leg room at all."
Πλεονεκτήματα: "The flight was on time, boarding was well-organized, the service was friendly and helpful."
Μειονεκτήματα: "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
Πλεονεκτήματα: "The flight attendants were personable and nice"
Μειονεκτήματα: "We were towards the back of the plane and they ran out of many food selections"
Πλεονεκτήματα: "I was last on the plane. The crew was welcoming."
Μειονεκτήματα: "Not very clean bathroom. Not unusual for airplanes."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "No food"
Πλεονεκτήματα: "Flight was on time and crew was friendly"
Μειονεκτήματα: "Old airplanes, not very clean"
Μειονεκτήματα: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"
Μειονεκτήματα: "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
Πλεονεκτήματα: "I didn't get on the previous flight"
Μειονεκτήματα: "I didn't get on the previous flight"
Πλεονεκτήματα: "Amazing crew!"
Μειονεκτήματα: "NO LEG ROOM!!!"
Πλεονεκτήματα: "The crew were friendly and helpful were they could be."
Μειονεκτήματα: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Πλεονεκτήματα: "Able to upgrade to 1st class"
Μειονεκτήματα: "Customs what a cluster of confusion"
Πλεονεκτήματα: "Crew was pleasent."
Μειονεκτήματα: "Plane is so small my knees are in the back of the chair in front of me. I'm tall but this is the only airline I've had this issue with and I have flown a lot over the past 5 years."
Πλεονεκτήματα: "Flight departed and arrived on time Nice crew"
Πλεονεκτήματα: "Boarding was pretty quick, efficient, on time"
Μειονεκτήματα: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
Πλεονεκτήματα: "flight was smooth and uneventful"
Μειονεκτήματα: "none"
Πλεονεκτήματα: "Everything was great."
Πλεονεκτήματα: "Again, nice selection of entertainment and great crew."
Πλεονεκτήματα: "It was wonderful"
Μειονεκτήματα: "Best booking app ever"
Πλεονεκτήματα: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"
Μειονεκτήματα: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Πλεονεκτήματα: "It was ok"
Μειονεκτήματα: "NA"
Πλεονεκτήματα: "The ticket was affordable."
Μειονεκτήματα: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Πλεονεκτήματα: "Ok"
Μειονεκτήματα: "Ok"
Μειονεκτήματα: "Overbooked, no room for carry-on luggage"
Πλεονεκτήματα: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Μειονεκτήματα: "It was very cold they need to lower the temperature."
Πλεονεκτήματα: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Μειονεκτήματα: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Μειονεκτήματα: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"
Πλεονεκτήματα: "Helpful services."
Μειονεκτήματα: "Good"
Μειονεκτήματα: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Πλεονεκτήματα: "Great wheel chair service"
Μειονεκτήματα: "Polite customer service agent"
Πλεονεκτήματα: "Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!"
Μειονεκτήματα: "Once in Houston took 30minutes to the luggage to be delivered"
Πλεονεκτήματα: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Πλεονεκτήματα: "Food was better than average."
Μειονεκτήματα: "Boarding could be done more efficiently."
Πλεονεκτήματα: "I liked the organization and service"
Μειονεκτήματα: "Not enough space for my legs"
Πλεονεκτήματα: "We loved the movie."
Μειονεκτήματα: "no free food, beverage or entertainment"
Πλεονεκτήματα: "Easy to cancel Trip"
Μειονεκτήματα: "Kayak did not have a system of knowing that I cancelled the flights"
Πλεονεκτήματα: "Everything was perfect, highly recommended"
Μειονεκτήματα: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Πλεονεκτήματα: "Everything was generally good. Food was slightly below average."
Μειονεκτήματα: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Μειονεκτήματα: "Delayed and JFK wasn't ready for us. So more delay"
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Πλεονεκτήματα: "Nice equip and staff, comfortable and on-time"
Μειονεκτήματα: "Veg meal requested but not processed."
Πλεονεκτήματα: "Nothing special"
Μειονεκτήματα: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Πλεονεκτήματα: "Very nice people in the crew. Excellent entertainment equipment."
Μειονεκτήματα: "Chairs rather uncomfortable when upright in economy."
Πλεονεκτήματα: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Μειονεκτήματα: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Πλεονεκτήματα: "Good seats."
Μειονεκτήματα: "No infotainment screen."
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Πλεονεκτήματα: "The plane was clean, the crew was friendly. Legroom was very good."
Πλεονεκτήματα: "It was a smooth flight."
Μειονεκτήματα: "Choice of food"
Πλεονεκτήματα: "Tons of food"
Μειονεκτήματα: "Terrible in flight entertainment selection"
Πλεονεκτήματα: "The flight attendant was friendly."
Μειονεκτήματα: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Πλεονεκτήματα: "Friendly crew, good food"
Μειονεκτήματα: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "All of it. Missed an event because of their delay. An event I paid for."
Μειονεκτήματα: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Πλεονεκτήματα: "crew"
Μειονεκτήματα: "The seats were completely uncomfortable, they have a leather thing where you put your neck on (on the long flights) which is completely uncomfortable. on one flight there was no entertainment system at all, and in the long one it was fine. Also on one flight while we have already been on the plane the light was delayed by over an hour, because they overbooked or something- it was pretty hell inside, very hot- and no one has even offered a warer. recommendation: avoid."
Πλεονεκτήματα: "The entertainment and the crew was great. The plane was of good size."
Μειονεκτήματα: "The chairs were very uncomfortable. Any form of leaning was extraordinarily uncomfortable."
Πλεονεκτήματα: "The flight attendants were professional and actually smiled often! The food served was tasty and they made sure we had plenty of water throughout the flight."
Μειονεκτήματα: "A crying baby for most of the flight. I offered to help the Mom a bit. Couldn't be helped by the airline of course."
Μειονεκτήματα: "We were flying to Brussels about three weeks after the terrorist attacks at the airport, then home ten days later. So I understood the lines and the extra security. But the last communication I got from them (via United Airlines) said that our flight was leaving at noon on Sunday. Without notifying me, they moved our flight up to 10:15, so we missed it. We were able to get on the same flights the next day."
Πλεονεκτήματα: "Flight was canceled and I believe it was canceled before I got on the flight in New York. They should have told me that the second leg was canceled. I suspect they knew that because I was not issued a boarding pass for the second leg when I checked in at New York."
Πλεονεκτήματα: "Crew was very friendly"
Μειονεκτήματα: "Seats were the worst ever"
Πλεονεκτήματα: "Accepted a little bit extra wight with no charge and easy boarding and good times"