Πλεονεκτήματα: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Μειονεκτήματα: "We were packed like sardines! My flight made me want to retire from traveling!"
Μειονεκτήματα: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Πλεονεκτήματα: "Crew was very nice and attentive"
Μειονεκτήματα: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "We had a huge delay"
Μειονεκτήματα: "Very hot on board"
Μειονεκτήματα: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Πλεονεκτήματα: "The crew was terrific and friendly as I expected."
Μειονεκτήματα: "I have no other suggestions here since I'm pleased with the flight and services."
Πλεονεκτήματα: "The crew was excellent, the food was very good as well as the entertainment"
Μειονεκτήματα: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Πλεονεκτήματα: "Great staff and air flight attendants"
Πλεονεκτήματα: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Μειονεκτήματα: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Πλεονεκτήματα: "On time and a lot more roomy then the flight from New York to Zürich"
Μειονεκτήματα: "There were no TV screens to play games or watch shows"
Μειονεκτήματα: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Πλεονεκτήματα: "Problem free."
Μειονεκτήματα: "It was a great flight."
Πλεονεκτήματα: "I was rerouted to another country so that I could still make it to Greece on the same day."
Μειονεκτήματα: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Πλεονεκτήματα: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Μειονεκτήματα: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Πλεονεκτήματα: "General attitude of staff"
Πλεονεκτήματα: "It was a great flight. Even the food wad good, especially the snacks!"
Πλεονεκτήματα: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Πλεονεκτήματα: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Μειονεκτήματα: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Πλεονεκτήματα: "Very little legroom, food was excellent"
Πλεονεκτήματα: "Got bumped to business class."
Μειονεκτήματα: "What's not to like about that?"
Πλεονεκτήματα: "Nothing really"
Μειονεκτήματα: "Seats, food , entertainment."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "insufficient AC during boarding endlessly screaming baby"
Πλεονεκτήματα: "GREAT SERVICE, GREAT PEOPLE!"
Πλεονεκτήματα: "Best airline I have ever flown"
Πλεονεκτήματα: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Μειονεκτήματα: "not sure of where to queue for boarding for many people"
Μειονεκτήματα: "Too narrow seats."
Πλεονεκτήματα: "Everything ran like clockwork"
Πλεονεκτήματα: "Friendly crew, decent meal, and above-average entertainment systems"
Μειονεκτήματα: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Πλεονεκτήματα: "Excellent customer service, and on time flight"
Πλεονεκτήματα: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Πλεονεκτήματα: "The crew was very nice, I felt bad for them as people were constantly complaining."
Μειονεκτήματα: "The tv's did not work, was extremely disappointing."
Πλεονεκτήματα: "Great kosher food! Very kind attendants."
Μειονεκτήματα: "not enough foot room."
Πλεονεκτήματα: "Comfort of the flight ,very friendly staff"
Πλεονεκτήματα: "Food, service, beverages, film selection."
Πλεονεκτήματα: "Crew was more friendly here"
Μειονεκτήματα: "No inflight entertainment."
Πλεονεκτήματα: "Spacious and good food"
Πλεονεκτήματα: "Everything is perfect!"
Πλεονεκτήματα: "Crew let me sleep!"
Μειονεκτήματα: "nothing to report since I slept!"
Πλεονεκτήματα: "Nicer plane, on time"
Πλεονεκτήματα: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Μειονεκτήματα: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Πλεονεκτήματα: "On time, organized."
Μειονεκτήματα: "They didn't let me on the flight because I'm disabled pure disciminati"
Μειονεκτήματα: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Μειονεκτήματα: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Μειονεκτήματα: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Μειονεκτήματα: "Food was awful."
Πλεονεκτήματα: "Seats were ok. Crew was friendly, attentive and communicative."
Μειονεκτήματα: "Not much in terms of entertainment"
Μειονεκτήματα: "Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude."
Μειονεκτήματα: "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"
Πλεονεκτήματα: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Μειονεκτήματα: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Μειονεκτήματα: "There was some problem getting the bags on which meant we didn't leave the gate until almost an hour late. Then because of the delay we sat on the runway for over half an hour more. Meaning we missed our flight to Austin. Two flights over an hour late in one day. Oh, and we are missing one of our bags."
Πλεονεκτήματα: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Μειονεκτήματα: "I did not fly to London because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"
Πλεονεκτήματα: "Great safety video, made me laugh."
Μειονεκτήματα: "Delayed takeoff. Food lower quality than expected"
Πλεονεκτήματα: "My luggage made it to LA"
Μειονεκτήματα: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Πλεονεκτήματα: "Crew was nice, food quality good"
Μειονεκτήματα: "Single Breakfast bar for breakfast was pretry minimal"
Μειονεκτήματα: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Μειονεκτήματα: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Πλεονεκτήματα: "Flight attendant were pleasant"
Μειονεκτήματα: "Small seats and little leg room....and I have short legs"
Πλεονεκτήματα: "It wasn't a BA flight, but AA. Confusion reigns!"
Πλεονεκτήματα: "The staff are good and attentive"
Μειονεκτήματα: "Just the delay and long flight but that's something that BA has no control"
Πλεονεκτήματα: "Crew and service"
Μειονεκτήματα: "Bad food Poor entertainment choices Poor TV touch screens"
Μειονεκτήματα: "Horrible plane. Sounded like it was on its last legs."
Μειονεκτήματα: "I tried watching movies. However, the movie would start fast forwarding itself and skipping to the end without anyone or anything touching the screen or armrest. It happened multiple times and the crew reset my monitor twice before it started working properly. Towards the very end of my flight it started happening again. Very frustrating for such a long flight."
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Πλεονεκτήματα: "Staff was excellent"
Μειονεκτήματα: "Seats were very cramped"
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Πλεονεκτήματα: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Μειονεκτήματα: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Μειονεκτήματα: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Μειονεκτήματα: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Μειονεκτήματα: "British airways is a shitty airline, I was stuck in Heathrow for almost 2 days, pregnant and alone. British airways has poor communication, poor leadership and no customer service skills. My flight was terrible and I will never be flying on British airways in the future. I will also be telling friends and family about my experience and ensure that they also don't travel on this awful airline."
Πλεονεκτήματα: "stewardess gave me paracetamol for headache."
Μειονεκτήματα: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Μειονεκτήματα: "Lost luggage!!!"
Πλεονεκτήματα: "It was great to be upgraded!"
Πλεονεκτήματα: "Pleasant, efficient and knowledgable staff."
Μειονεκτήματα: "BA staff at SFO lounge have declared UDI and do not allow Gold Card holders into 1st class lounge"
Μειονεκτήματα: "We purchased tickets months in advance. We were unable to check in online ahead of time so they put us on standby. We were informed by the airline that they overbook 20% - always. I purchased a seat on that flight, I should have been guaranteed that I got it. Being unable to check in early should not be a cause to bump us."
Πλεονεκτήματα: "Crew fabulous. Comfortable plane and seats."
Μειονεκτήματα: "This leg was fine. Would give BA high marks"
Πλεονεκτήματα: "Comfortable night, pleasant crew. The food was pretty good, and the flight attendants were attentive. I didn't have to ask for refills on drinks, etc. They also seem to get along well with each other, which makes for more relaxing trip."
Πλεονεκτήματα: "The audio did work for movies"
Μειονεκτήματα: "I felt very warm and uncomfortable"
Μειονεκτήματα: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such."
Πλεονεκτήματα: "Crew and airport stuff"
Πλεονεκτήματα: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Μειονεκτήματα: "The crew was late which delayed our flight."
Πλεονεκτήματα: "Crew were nice and friendly,"
Μειονεκτήματα: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."
Μειονεκτήματα: "Three hour delay put me in Orlando really late (and I had two hour drive home)."
Μειονεκτήματα: "not enough room with the existing seating"