Μειονεκτήματα: "crew at the gate."
Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Πλεονεκτήματα: "I was fortunate the person in front didn’t lean back"
Μειονεκτήματα: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Μειονεκτήματα: "70’ late on a 45’ flight"
Μειονεκτήματα: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Πλεονεκτήματα: "Outstanding service by the crew."
Μειονεκτήματα: "Seats in economy area little cramped"
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Very good overall"
Πλεονεκτήματα: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Μειονεκτήματα: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Πλεονεκτήματα: "Seats were comfortable and the crew was great"
Πλεονεκτήματα: "The food was decent and on board entertainment was pretty good."
Μειονεκτήματα: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Μειονεκτήματα: "The connection time was too long"
Πλεονεκτήματα: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Πλεονεκτήματα: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Μειονεκτήματα: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Πλεονεκτήματα: "Great friendly crew. Efficient systems."
Μειονεκτήματα: "Tight seats. Very little leg room."
Πλεονεκτήματα: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Μειονεκτήματα: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Πλεονεκτήματα: "Nothing about it"
Μειονεκτήματα: "They didn't even take us!"
Μειονεκτήματα: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Πλεονεκτήματα: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Μειονεκτήματα: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Πλεονεκτήματα: "On Board Service"
Μειονεκτήματα: "I arrived on Thursday, today is saturday and I am still without my luggage."
Πλεονεκτήματα: "All staff of Swiss made you feel important."
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Boarding music"
Μειονεκτήματα: "Changed our seats after check in"
Πλεονεκτήματα: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Μειονεκτήματα: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Great Food and very pleasant personnel."
Μειονεκτήματα: "Choices of music and movies."
Μειονεκτήματα: "Seats too small/legroom."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The punctuality."
Μειονεκτήματα: "The food was not up to the mark."
Πλεονεκτήματα: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Μειονεκτήματα: "No Wi-Fi on board."
Πλεονεκτήματα: "Snack offered was tasty"
Μειονεκτήματα: "No USB charger in seat"
Πλεονεκτήματα: "Best airline I have ever flown"
Μειονεκτήματα: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Πλεονεκτήματα: "Friendly crew, decent meal, and above-average entertainment systems"
Μειονεκτήματα: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Πλεονεκτήματα: "Food is decent"
Μειονεκτήματα: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."
Πλεονεκτήματα: "Clean and efficient plane, crew and procedures."
Πλεονεκτήματα: "Excellent customer service, and on time flight"
Μειονεκτήματα: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Πλεονεκτήματα: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."
Πλεονεκτήματα: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Μειονεκτήματα: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Μειονεκτήματα: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Πλεονεκτήματα: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Μειονεκτήματα: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Πλεονεκτήματα: "Real silverware. Great crew presence. Ice Cream and chocolate."