Μειονεκτήματα: "Jet was ancient and entertainment system was a joke"
Μειονεκτήματα: "More nice crew. TV on the plane"
Πλεονεκτήματα: "The captain was really nice when talking over the speaker."
Μειονεκτήματα: "The food isn't free and there are no snacks given out."
Μειονεκτήματα: "Too many extra charges, baggage,boarding,seats."
Πλεονεκτήματα: "Very efficient"
Πλεονεκτήματα: "The fact that the plane was newer"
Μειονεκτήματα: "Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!"
Μειονεκτήματα: "6 hour delay"
Μειονεκτήματα: "Good was terrible and not included with ticket unless you pay for it. Seat barely reclines. Outdated planes"
Πλεονεκτήματα: "Smooth plane ride"
Μειονεκτήματα: "Friendly staff on plane"
Πλεονεκτήματα: "Amazing crew and super comfortable seat."
Μειονεκτήματα: "The on screen ordering was not flawless by any stretch. Logan was clogged upon on time arrive, so we waited in the area for 20 min until a gate opened. Tough on those who were anticipating toilet access upon arrival. Other than those, I'd fly them again for certain."
Μειονεκτήματα: "Be on time"
Πλεονεκτήματα: "I got lucky enough to catch a bulkhead seat, because the flight wasn't full. If not for that, the up charges and upsells for seats with no room would've been very uncomfortable."
Μειονεκτήματα: "The lavatories we're all out of toilet paper and Kleenex for almost the whole flight. The attendants didn't pick up waste through the cabin until the very end of an 11 hour flight, and then only because we asked. The check in process was very slow. They sell everything! NORWEGIAN sucks"
Πλεονεκτήματα: "Crew was good."
Μειονεκτήματα: "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."
Πλεονεκτήματα: "2 empty seats next to me, can’t beat that."
Μειονεκτήματα: "Flight was delayed 2hrs because of “technical difficulties.”"
Πλεονεκτήματα: "Good selection of latest movies available for free."
Μειονεκτήματα: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Μειονεκτήματα: "Didn’t take the flight. Tried to cancel with justfly.com but they refused though charges me a $$200 cancellation fee anyway. Will never use them again. Scum."
Πλεονεκτήματα: "Pilot amazing, crew pleasant"
Μειονεκτήματα: "Too many delays, airplane was cold"
Πλεονεκτήματα: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Μειονεκτήματα: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Πλεονεκτήματα: "Cheap flight and huge aircraft!"
Πλεονεκτήματα: "Got home an hour early"
Πλεονεκτήματα: "Oslo airport was nice"
Μειονεκτήματα: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Μειονεκτήματα: "Flight crew didn’t ask anyone if they wanted a drink for the whole 10+ hrs unless they had pre purchased food."
Πλεονεκτήματα: "TV screens in backs of seats"
Μειονεκτήματα: "Generally not a comfortable flight. Boarding took ages both ways. I’m generally not down for ‘budget’ international flights - without adding the $60 meal service each way they don’t even offer you a water, let alone a coffee. I had to ask for water in the back and they were stingy about giving it out insisting they had to go in little plastic cups, very inconvenient."
Πλεονεκτήματα: "Able to sleep most of the way"
Μειονεκτήματα: "Delayed leaving. Delayed in the air. I missed my connection."
Πλεονεκτήματα: "new planes, clean, easy boarding."
Μειονεκτήματα: "For the price, everything was great."
Πλεονεκτήματα: "Rude/ non helpful crew spoiled this flight."
Μειονεκτήματα: "Rude/ non helpful crew spoiled this flight."
Μειονεκτήματα: "I wouldn’t fly Norwegian again! Poor service!!!!"
Πλεονεκτήματα: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Μειονεκτήματα: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"
Μειονεκτήματα: "It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again."
Μειονεκτήματα: "A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy."
Μειονεκτήματα: "I ordered red wine from the screen, waited 45 minutes, and then, because I hadn't used that system before, got up and inquired about it. The flight attendants looked like I was bothering them and just told me I had to wait. I said ok no problem. An hour and a half later, still no wine. I got up to ask about it and they, again, looked annoyed, doubted that I had ordered it, looked it up on their computer, and gave it to me eventually without any apology whatsoever. The most unfriendly staff I have had on an airplane. I understand it's a budget airline, but there is no need for that poor level of service."
Πλεονεκτήματα: "Just a short flight, but boarding was smooth anefficient. They opened the back door to the plane to allow those at the back to board near their seats. Genius! And none of the zoned-boarding mumbo-jumbo. Love Norway and Norwegian!"
Πλεονεκτήματα: "Plane was okay and the food was pretty good."
Μειονεκτήματα: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."
Πλεονεκτήματα: "Did not keep us informed of the delay and I was not offered anything to drink."
Πλεονεκτήματα: "Dreamliner was good."
Μειονεκτήματα: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Πλεονεκτήματα: "The Dreamliner is excellent. Everything is new. I surprisingly enjoyed the games available in the personal entertainment screen."
Μειονεκτήματα: "For an 11-hour flight, I was surprised that pillows and blankets were not offered--especially since the AC was blasting out cold air. I was freezing throughout the entire flight and ended up getting a cold that I'm still recovering from. The only other issue I had was the lack of variety in movies and tv shows. Most were obscure movies and shows that I had never heard of. More recent/relevant options would be appreciated."
Μειονεκτήματα: "Breakfast and kids"
Πλεονεκτήματα: "Fantastic service and just wonderfully nice staff"
Μειονεκτήματα: "My entertainment screen didn't work so I couldn't watch any movies while others could"
Πλεονεκτήματα: "In flight entertainment and ease of everything, check in, boarding was great!"
Μειονεκτήματα: "Food was inedible."
Πλεονεκτήματα: "My coat was stolen inside the flight, nobody from the airline was able to help. very poor service"
Μειονεκτήματα: "no real effort or offer to be compensated we are still with cold temperatures here in Sweden - Holland, my coat goes missing in the cabin and the only explanation is, this could happen to anybody!"
Πλεονεκτήματα: "Premium seats are good"
Μειονεκτήματα: "Staff are not nice . Eco seats are tight"
Πλεονεκτήματα: "Good service, flight food, loved the checked suit jackets the male stewards were wearing, very stylish. Plus text message flight updates."
Πλεονεκτήματα: "Wonderful crew."
Μειονεκτήματα: "Seats are too small."
Πλεονεκτήματα: "So the rumors were true. Poor customer service. Lengthy delay and the chaotic boarding. Appalling."
Μειονεκτήματα: "See above."
Πλεονεκτήματα: "clean, spacious, friendly staff."
Μειονεκτήματα: "chaotic boarding process and was not clear on how food was going to be served or made available."