Πλεονεκτήματα: "Plane was new and good"
Μειονεκτήματα: "Flight was 4 hours delayed"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Food, chicken option was horrible"
Πλεονεκτήματα: "We flew 1st class. The crew going over was AMAZING!!!!"
Μειονεκτήματα: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"
Μειονεκτήματα: "You charge for water now? And again zero help for passengers with tight connections bc of BA being late"
Πλεονεκτήματα: "Wonderful crew!"
Μειονεκτήματα: "It is impossible to get comfortable in those seats."
Μειονεκτήματα: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "I appreciated the courteous crew and the blankets. I appreciate the safe trip."
Μειονεκτήματα: "Plane was delayed and I didn't like the $60 baggage check in fee. That's ridiculous. Airplane comfort in economy class is always medium. The main gripe is the $60 cost for the one suitcase."
Πλεονεκτήματα: "Meals, crew, movies"
Πλεονεκτήματα: "Everyone on the team clearly showed up to work making every effort to do their best for the passengers. British Airways is serious about being a top choice Cartier, regardless of class of service and it shows in management, terminal care, operations and amenities and each aspect of the flight."
Μειονεκτήματα: "The food was the least positive aspect, but still much better than most. The pacing of beverage, snacks and meals was well coordinated."
Πλεονεκτήματα: "Boarding was quick and well organized. The plane was clean and prepared -cabin crew was very friendly.We did miss our connection and I liked that British airways got us on the next available flight and had that information as we exited our flights."
Πλεονεκτήματα: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"
Μειονεκτήματα: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Πλεονεκτήματα: "Customer service."
Μειονεκτήματα: "Entertainment need more movies"
Μειονεκτήματα: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Πλεονεκτήματα: "The crew was friendly, there was entertainment"
Μειονεκτήματα: "Boarding was chaotic, no specific lines, etc."
Πλεονεκτήματα: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Μειονεκτήματα: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Μειονεκτήματα: "Flight canceled want able to rebook"
Πλεονεκτήματα: "Crew was wonderful."
Μειονεκτήματα: "Food was not very good and meager."
Πλεονεκτήματα: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Μειονεκτήματα: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Πλεονεκτήματα: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip. Business class was comfortable."
Μειονεκτήματα: "Food had a bit too much sodium. Not a wide enough movie selection in the entertainment."
Μειονεκτήματα: "Seats are way too tight. Plane itself was very loud."
Πλεονεκτήματα: "After having problems with not getting the seat I booked and paid for - not a lot! British airways trying to fool customers that they are a premium airline but run a budget airline service."
Μειονεκτήματα: "Old plane, poor food, no snacks, poor and old entertainment system."
Μειονεκτήματα: "No free food. No movie, no usb"
Πλεονεκτήματα: "total very good. VIET NGUYEN"
Πλεονεκτήματα: "Crew, comfort, entertainment, food. All excellent"
Πλεονεκτήματα: "Not much."
Μειονεκτήματα: "Rome to London check in service was exceptionally bad. Too few BA people to service crowd so waiting time was long and inefficient. Paying for a soda/coffee/tea ??? Bad idea. Flight was very bumpy."
Μειονεκτήματα: "Decent for a 2 hour flight"
Μειονεκτήματα: "I tried watching movies. However, the movie would start fast forwarding itself and skipping to the end without anyone or anything touching the screen or armrest. It happened multiple times and the crew reset my monitor twice before it started working properly. Towards the very end of my flight it started happening again. Very frustrating for such a long flight."
Πλεονεκτήματα: "Crew was polite, helpful."
Μειονεκτήματα: "Long wait in boarding - flight was delayed"
Πλεονεκτήματα: "Friendly and patient flight attendants"
Μειονεκτήματα: "No drink service"
Πλεονεκτήματα: "They reconnected me very quickly"
Μειονεκτήματα: "Missed my flight"
Πλεονεκτήματα: "Very pleasant and solicitous British cabin crew."
Μειονεκτήματα: "Delayed departure."
Μειονεκτήματα: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Μειονεκτήματα: "I was sick and asked to be moved, so that I wouldn't infect others, but was told they couldn't help me. If this is the level of service they provided when they recently lost power to their systems, I understand the customers' uproar."
Μειονεκτήματα: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Πλεονεκτήματα: "We had a ton of extra leg room"
Πλεονεκτήματα: "Great service and experience."
Μειονεκτήματα: "The boarding was a little long."
Μειονεκτήματα: "Butt hurt seat was uncomfortable"
Πλεονεκτήματα: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"
Μειονεκτήματα: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Πλεονεκτήματα: "That the flight was not full and empty seats to stretch out your legs"
Μειονεκτήματα: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Πλεονεκτήματα: "staff was pleasant left on time arrived early"
Μειονεκτήματα: "all the wasted cups. etc paying for seats"
Πλεονεκτήματα: "Entertainment system and seats."
Πλεονεκτήματα: "We were singled out by the ticketing agent and forced to pay 55 francs (approx $52 us) to check in a bag that clearly fit In the overhead storage compartment. additionally there were loads of other folks with bags the same size or even larger boarding the plane."
Μειονεκτήματα: "The food make me literally sick. I had the chicken curry and soon and soon after had vomiting and diarrreha. On the way back there was massive amount of turbulence. They completely ran out of diet sofa and the flight crew was rude and abrasive."
Πλεονεκτήματα: "The premium economy seating is worth the extra money. The seats were incredibly comfortable."
Μειονεκτήματα: "The food was not very good, but it rarely is on long flights."
Πλεονεκτήματα: "The staff was pleasant & helpful. Queues for boarding moved along quickly & efficiently. Overall positive experience"