Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Very polite and helpful crew. Nice selection of movies in-flight"
Μειονεκτήματα: "Great experience."
Πλεονεκτήματα: "Everything was excellent"
Μειονεκτήματα: "Drops coming down from the Air condition system"
Μειονεκτήματα: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Μειονεκτήματα: "There were no negatives (and rarely are with Lufthansa)"
Πλεονεκτήματα: "Crew was courteous and professional. Food was okay. Movie selection really good."
Μειονεκτήματα: "Wider seats and more leg room."
Μειονεκτήματα: "Business class had economy seats which is not what you expect especially for an overnight flight"
Μειονεκτήματα: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "They put me on another flight"
Μειονεκτήματα: "Flight so delayed that you had to follow them and insist before they rebook you. It was not an automatic process. I was frustrated because I couldn't make it to Frankfurt!"
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "Crew and entertainment options"
Μειονεκτήματα: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
Πλεονεκτήματα: "Overall great and on time !"
Πλεονεκτήματα: "Good cabin crew service."
Πλεονεκτήματα: "The overall flight"
Μειονεκτήματα: "The meal on board"
Πλεονεκτήματα: "The Lufthansa crew and planesnare always top notch."
Μειονεκτήματα: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Μειονεκτήματα: "I didnt get my reserved seats, and the seats were not most comfortable compared toothed airlines."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "very professional cabin crew"
Μειονεκτήματα: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Πλεονεκτήματα: "Boarding, seat and crew"
Μειονεκτήματα: "Movies selection and audio offers"
Πλεονεκτήματα: "The crew are friendly and generous"
Πλεονεκτήματα: "A lot of drinks"
Μειονεκτήματα: "One hour in late"
Πλεονεκτήματα: "The service and food was excellent"
Μειονεκτήματα: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Πλεονεκτήματα: "Ample leg room and comfortable seats."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Μειονεκτήματα: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Πλεονεκτήματα: "Food was better than American or Delta."
Μειονεκτήματα: "Had a screaming baby during the whole flight. Not Lufthansa's fault though."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Surprised by so many entertainment options!"
Πλεονεκτήματα: "If you can afford to fly business class, it is definitely worth the extra money. The flight, the crew, the comfort we're superb!"
Πλεονεκτήματα: "Everything! The food was nice, I liked the entertainment too!"
Μειονεκτήματα: "That my fellow passenger took some of my limited space due to being obese:("
Πλεονεκτήματα: "Meals ok. Pillow and blanket nice."
Μειονεκτήματα: "Crew stressed. Could not understand announcements. Rude response when questioned."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "A flight without screen is a long flight."
Μειονεκτήματα: "Kosher snacks were missing.."
Πλεονεκτήματα: "The price, the service, the food."
Μειονεκτήματα: "The sardine can."
Πλεονεκτήματα: "Great food and nice to be offered wine with dinner and after dinner drink"
Μειονεκτήματα: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Πλεονεκτήματα: "The services, movie selection and food"
Μειονεκτήματα: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Πλεονεκτήματα: "Great service and relaxing flight"
Πλεονεκτήματα: "It was definitely on time, service is good and it was a very nice flight."
Πλεονεκτήματα: "Crew was nice."
Μειονεκτήματα: "Very small cramped seats in business class. Would not fly again."
Μειονεκτήματα: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"
Πλεονεκτήματα: "Quick boarding."
Μειονεκτήματα: "Nothing. Pretty good for a short trip."
Μειονεκτήματα: "Food was below average"
Πλεονεκτήματα: "The crew was super nice."
Πλεονεκτήματα: "We made very good time. Crew members were courteous and helpful. Check in was very easy. ."
Μειονεκτήματα: "Uncomfortable and tight seating on the 787. No room to walk around on 7 + hour trip."
Πλεονεκτήματα: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Μειονεκτήματα: "A small pack of pretzels and free cup of water would have been nice."
Πλεονεκτήματα: "I liked that they had a veggie option for food for dinner service."
Μειονεκτήματα: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Μειονεκτήματα: "Everything was for sale"
Πλεονεκτήματα: "Easy boarding, friendly crew."
Μειονεκτήματα: "Food and Entertainment"
Πλεονεκτήματα: "Shorter flight--OK"
Μειονεκτήματα: "My checked bag didn't make it from Barcelona to my destination (new orleans)."
Πλεονεκτήματα: "The staff"
Μειονεκτήματα: "We got delayed for 2h. Also,I traveled with BA before and I received an eye sleeping mask and a thooth brush, but this time those items were not provided. The blanket was smelling quite bad."
Πλεονεκτήματα: "It was a short but comfortable flight."
Μειονεκτήματα: "Food and movies"
Πλεονεκτήματα: "I was a good trip, except for one thing."
Μειονεκτήματα: "I was very upset when travelling from Mumbai to London, Heathrow, because the crew in Mumbai did not send my baggage directly to Toronto and I had to go through the whole process of checking in Montreal to travel to Toronto, which was my last destination."
Μειονεκτήματα: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Πλεονεκτήματα: "Boarding was seamless and straightforward"
Μειονεκτήματα: "Crew - Mostly men that looked like they hated their jobs. They were mostly unfriendly, and getting any of them to crack a smile was like pulling teeth."
Μειονεκτήματα: "Seats didn't recline, no entertainment, no beverage or food service. Delayed leaving and landing and the ground crew couldn't find a working jet bridge further delaying the disembarkment. I almost missed my connection despite a 90 minite layover."
Πλεονεκτήματα: "The flight was on time"
Μειονεκτήματα: "The airline is very mechanical Customer service in non personal and robotic"
Πλεονεκτήματα: "My seat was comfortable, with good head and neck support."
Μειονεκτήματα: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Μειονεκτήματα: "I really couldn't move with the two fat pigs seated next to me as I had a window seat."
Πλεονεκτήματα: "The flight to London was fine."
Πλεονεκτήματα: "Great plane - new and quiet"
Μειονεκτήματα: "Cramped in the back. Ridiculously so"
Πλεονεκτήματα: "the person i sat beside.Food was not too bad."
Μειονεκτήματα: "Old antiquated IFE system.Left over an hour late due to a sick crew member[why show to work if you are ill?].Old overhead luggage bins."
Πλεονεκτήματα: "Very comfortable flight"
Μειονεκτήματα: "Meat was over cooked. Screen was not clear."
Μειονεκτήματα: "Awesome staff! Great food and tea!"
Πλεονεκτήματα: "Excellent customer service"
Μειονεκτήματα: "Not much leg room in economy"
Πλεονεκτήματα: "Friendly and helpful staff."
Μειονεκτήματα: "Father with two young daughters was presented at checkin with separated seats, so we had to request others to trade with us once we were on the plane. Which they happily did. I was not able to reserve seats online for some reason; therefore the staff at check in should know that they should try to reserve three seats together for a parent traveling with two pre-teen kids."
Μειονεκτήματα: "Long wait in boarding - flight was delayed"
Πλεονεκτήματα: "Check in, boarding were well organized. Crew and attendants at the airport were very friendly. My luggage was not lost."
Μειονεκτήματα: "The flight from Houston was delayed, but Captain said that he will make up, and we should arrive to London on time. Only when we landed I learned that we are still late by an hour, and I missed my connection in London by a few minutes. Whoever was assigning a seat for me in Houston, could seat me closer to the front, so I would have a better chance to catch my connection. Instead, I was placed at the very last row. (Very uncomfortable by the way)."
Πλεονεκτήματα: "The friendly staff and the entertainment (movies) made my first international flight very enjoyable!"
Μειονεκτήματα: "I paid $100 to sit my the person I was traveling with. I think that's overkill!"
Πλεονεκτήματα: "Check in staff was friendly, and flight attendants nice. Also liked not having to pay for the 2 servings of wine I had."
Μειονεκτήματα: "Food was very average and was served really late, after midnight local time. Special order meals were delivered to people and then there was a long gap before everyone's else's was served. btrzkfast very ordinary, but tea was decent"
Πλεονεκτήματα: "Quick and a clean aircraft"
Μειονεκτήματα: "Nothing special to say"
Πλεονεκτήματα: "crew attention and politeness"
Μειονεκτήματα: "the food variety"
Μειονεκτήματα: "The space on the seat"
Μειονεκτήματα: "Online check in was not available, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Πλεονεκτήματα: "Entertainment was excellent"
Μειονεκτήματα: "Food was okay"
Μειονεκτήματα: "Boarding by steps, being charged for coffee when all other airlines provide it as complimentary service. morning snack would have been nice. The head flight attendant have a heavy Italian accent and spoke English so fast he couldn't be understood."
Μειονεκτήματα: "Special meal ordered was not available"
Πλεονεκτήματα: "Very incredible from check in, flight and service! Well done"
Μειονεκτήματα: "Huge delay!!!!!"
Πλεονεκτήματα: "The staff was pleasant & helpful. Queues for boarding moved along quickly & efficiently. Overall positive experience"
Πλεονεκτήματα: "Smooth flight, friendly staff, blankets provided!!!"
Πλεονεκτήματα: "Flight on time. Service good."
Πλεονεκτήματα: "Friendly crew. Plane was new and clean. Entertainment selections were good. Lots of food and drink served. Lots infomercial space for carry on bags."
Μειονεκτήματα: "Seating is cramped in Coach. The headrests on the seats have a tendency to push your head forward when the seat is in an upright position. When the seat in front of you reclines, it is difficult to cross your legs or reach for something stored under the seat. It seems to me that given how long passengers are in their seats on overseas trips, that seating should be more comfortable."
Πλεονεκτήματα: "Staff was cheerful"
Πλεονεκτήματα: "Airplane used on the way back home trip (LHR-DFW). Much newer and clean and better seats confort"
Μειονεκτήματα: "Airplane and crew on the trip from CUN to LGW. Looked old, crew was not very helpful and polite and food was well below average."
Πλεονεκτήματα: "Excellent service by crew. Attention to meeting everyone's needs. Was impressed with their discreet yet efficient assistance to an individual who became ill on board. Was really impressed by this."
Μειονεκτήματα: "Drink choices , including champagne, were great. Food however, while improved since our last experience, was mediocre ."
Πλεονεκτήματα: "The overall experience was very good from the angle of clean toilets, food and good leg space even in economy class."
Πλεονεκτήματα: "The crew was excellent!"