Πλεονεκτήματα: "The crew was great!"
Πλεονεκτήματα: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Μειονεκτήματα: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Πλεονεκτήματα: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Μειονεκτήματα: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Μειονεκτήματα: "American Airlines flights are always delayed. Using them for business travel is not advisable for anyone."
Πλεονεκτήματα: "The flight was on time and things went smoothly for the most part!"
Μειονεκτήματα: "The male flight attendant was rude and short when answering questions and providing service!"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Μειονεκτήματα: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Πλεονεκτήματα: "Sears are still too narrow."
Μειονεκτήματα: "I wish I could of finished my movie !!!"
Μειονεκτήματα: "No window at the window seat"
Πλεονεκτήματα: "The airplane was clean and spacious"
Μειονεκτήματα: "Improve the snacks and the crew attitude"
Πλεονεκτήματα: "Crew friendly and accommodating, even on short flight"
Μειονεκτήματα: "Good - no complaints."
Μειονεκτήματα: "Slightly wider seats"
Πλεονεκτήματα: "Boarded and left in-time. Arrived a little early. Friendly crew and good app for entertainment on smartphone or tablet. App tracks baggage."
Μειονεκτήματα: "Long lines for self-serve bag kiosks at LAX and not enough agents to assist. Baggage agent left the desk saying she had to go on a lunch break and another agent had to take over. Seemed like some confusion with the staffing which slowed things down."
Πλεονεκτήματα: "Several of the flight attendants were rude and obviously dislike their jobs. I had family scattered throughout the plane and we all had the same impression"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Ease of travel. Seamless boarding process."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Μειονεκτήματα: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Πλεονεκτήματα: "Everything but the seat. It did not have enough room and it was very unconfortable when the people in front reclined their seats back."
Μειονεκτήματα: "Small seating space."
Πλεονεκτήματα: "It was o k."
Μειονεκτήματα: "No complain"
Πλεονεκτήματα: "That it got me home"
Μειονεκτήματα: "With one exception, personnel very unfriendly."
Πλεονεκτήματα: "Everything was very good. Food was good, entertained options were outstanding, crew was all friendly (one attendant got a little short with some customers, but they deserved it)"
Μειονεκτήματα: "My seat partner (who, granted, had the middle seat, which is a tough one) was the only negative. Lots of space taken up and liked to laugh at everything in his movies. Loudly."
Μειονεκτήματα: "Zero in flight entertainment"
Πλεονεκτήματα: "food and service by the crew"
Πλεονεκτήματα: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Μειονεκτήματα: "I loved everything"
Πλεονεκτήματα: "Fast service, wonderful crew"
Μειονεκτήματα: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Μειονεκτήματα: "Check in personnel were very unprofessional"
Μειονεκτήματα: "Seat in front of me was broken in the reclined position so I had no leg room."
Πλεονεκτήματα: "Finally taking off"
Μειονεκτήματα: "Being stuck on the runway"
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "American Airlines does not care about its customers."
Πλεονεκτήματα: "Boarding, staff, service, arrival all great"
Μειονεκτήματα: "No issues"
Πλεονεκτήματα: "Boarding was structured as usual"
Μειονεκτήματα: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Πλεονεκτήματα: "Flt time!"
Μειονεκτήματα: "Boarding announcer was rude"
Πλεονεκτήματα: "Staff was fantastic."
Πλεονεκτήματα: "Good variety of entertainment options. Wifi reliable"
Μειονεκτήματα: "Food options were horrible. Need to offer non seafood/pork option."
Πλεονεκτήματα: "Always on time and always comfortable."
Μειονεκτήματα: "Charge for changing date"
Πλεονεκτήματα: "The smooth flight."
Πλεονεκτήματα: "Good entertainment set up"
Μειονεκτήματα: "Gross smelly bathrooms, only vegetarian meal options"
Πλεονεκτήματα: "the crew is fantastic"
Μειονεκτήματα: "normally a meal and other entertainment services are included when upgrading to first class. it even indicated such items would be included when i purchased my upgrade. Very disappointed i wasted my money."
Πλεονεκτήματα: "Friendly and prompt service."
Πλεονεκτήματα: "Great steward with fabulous sense of humor"
Μειονεκτήματα: "That it got cancelled"
Πλεονεκτήματα: "Seats were fairly comfortable"
Μειονεκτήματα: "No in flight movie"
Πλεονεκτήματα: "I like how they kept us updated on when the flight would leave"
Μειονεκτήματα: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Μειονεκτήματα: "The plane was delayed due to waiting for people to clear customs."
Μειονεκτήματα: "Baggage was left behind."
Πλεονεκτήματα: "Nice crew."
Μειονεκτήματα: "Would have liked some better movie choices."
Μειονεκτήματα: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
Πλεονεκτήματα: "Seats and plane condition"
Πλεονεκτήματα: "Lots of legroom. Great free movies."
Μειονεκτήματα: "No free snacks. You had to pay for headphones."
Μειονεκτήματα: "They loose my luggage!!!!!!"
Πλεονεκτήματα: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Μειονεκτήματα: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."
Πλεονεκτήματα: "Bags were available when we got to carousel"
Μειονεκτήματα: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Πλεονεκτήματα: "The flights went smoothly overall. The crew was friendly."
Μειονεκτήματα: "The movie selection on the tv was limited."
Πλεονεκτήματα: "Pleasant personnel"
Μειονεκτήματα: "Old and rusty aircraft that seems to be taken care with the strict minimum."
Πλεονεκτήματα: "Arrived on time."
Μειονεκτήματα: "Luggage took too long to arrive."
Πλεονεκτήματα: "It was great!!!"
Πλεονεκτήματα: "flight to montreal had plenty of space, service was great, F& B selection was nice too, flights departed and arrived on time."
Μειονεκτήματα: "Return flight was more cramped. F&B service was SUPER slow."
Πλεονεκτήματα: "Flight attendants were courteous"
Μειονεκτήματα: "We have to buy our own food"
Πλεονεκτήματα: "The crew on the flights was great over all but everyone else that we encountered seemed confused, rude, and/or uninterested in helping anyone."
Μειονεκτήματα: "Multiple times on the trip we were told one thing only to be told the complete opposite by someone else a short time later. No two teams seemed to have any clue what the other was doing and there seemed to be no overarching strategy or systems in place company wide. We have flown with a baby many times on my airlines and this time was by far the worst- they do not seem like a family friendly airline at all."
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Help provided by the whole staff"
Πλεονεκτήματα: "Great service from the staff and crew. Comfortable flight in every conceivable aspect!"
Πλεονεκτήματα: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Μειονεκτήματα: "While checking our bags at the counter we were given the wrong boarding pass (someone else's name on both) so we had to go through security twice. The flight was super cold. When I asked for a blanket for my wife, the flight attendant said it was $7."
Πλεονεκτήματα: "The flight attendants are usually nice and very helpful when we're traveling with our baby."
Μειονεκτήματα: "We take air Canada from NYC to Toronto a few times a year, and they often cancel flights when they're not full enough, which is annoying. Also the agents at the counter are not courteous."
Πλεονεκτήματα: "Pretty routine"
Μειονεκτήματα: "Long delay, but weather dictated this."
Μειονεκτήματα: "Wish I could select no stars"
Πλεονεκτήματα: "Very friendly flight attendants. Great food!"
Πλεονεκτήματα: "Quick, cheap, great service"
Μειονεκτήματα: "Nothing bad, really"
Πλεονεκτήματα: "Entertainment and comfort of seats"
Μειονεκτήματα: "The crew was very rude and not helpful"
Πλεονεκτήματα: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Πλεονεκτήματα: "Everything was good."
Μειονεκτήματα: "No issues"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
Μειονεκτήματα: "Any additional amenity cost extra. No inflight snacks."
Μειονεκτήματα: "My daughter and I were bumped off the flight. We are going to try to at least get a travel voucher because we are now out $1200."
Πλεονεκτήματα: "Staff was friendly"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Μειονεκτήματα: "Missed my conection flight Bitirsh airline miss id someone at boarding process , let fly under my name to budapest. Huge securty mistake. I stock in London for 6 hours. My luggage was not locatible for the airlines. No compensation was offered"
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "Got delayed for almost 2 hours. Unacceptable"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Μειονεκτήματα: "The movies selection is not good"
Πλεονεκτήματα: "You want comfort? this is the way to go."
Μειονεκτήματα: "Entertainment on short flight was limited."
Μειονεκτήματα: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Πλεονεκτήματα: "Everything was good needed a fast flight out and got it."
Πλεονεκτήματα: "The crew was very helpful"
Μειονεκτήματα: "Comfort seats"
Πλεονεκτήματα: "The crew and the service was very good."
Μειονεκτήματα: "Food could have been slightly better but can’t complain."
Πλεονεκτήματα: "Great crew!"
Μειονεκτήματα: "Everything was pleasant."
Πλεονεκτήματα: "Crew was nice, attentive, courteous and professional. We arrived on time, landing was fought (night landing) and all of our luggage arrived with us."
Μειονεκτήματα: "Airlines are nickel and dimeing the customers. Everything is being charged and many times you find out the hard way. I will avoid United due to their charging procedures and rigidity in their application of their billing."
Μειονεκτήματα: "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."
Πλεονεκτήματα: "The UA crew from NRT to DEN met my (lowered) expectations. The best thing is the exceptional comfort afforded by the 787--it is hard to book any other aircraft if I have a choice! Going through immigration and customs at DEN is very efficient as well, and DEN makes a great connecting point."
Μειονεκτήματα: "I wish the NRT-DEN service were offered by NH instead of UA!"
Μειονεκτήματα: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
Πλεονεκτήματα: "It was good"
Μειονεκτήματα: "On this particular flight for some reason the crew served food before drinks."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Lots of entertainment options"
Μειονεκτήματα: "Our confirmation on Nov 21 (7 months ago) had my wife and I sitting together for this 10+ hour flight. When we boarded we were in different rows and the first stewardist acted like there was not much that could be done about it"
Πλεονεκτήματα: "I like COPA more"
Μειονεκτήματα: "Lufthansa was not good at all and different from what I have seen some years ago, it is going down"
Πλεονεκτήματα: "Crew was very pleasant and worked well together."
Μειονεκτήματα: "Small delay before takeoff."
Πλεονεκτήματα: "Made up all delays in the air"
Πλεονεκτήματα: "Free snacks"
Μειονεκτήματα: "Not a lot of foot room"
Πλεονεκτήματα: "It was a short flight"
Μειονεκτήματα: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "Checking baggage was quick"
Μειονεκτήματα: "Seats are small and uncomfortable"
Πλεονεκτήματα: "The crew was cool very nice and helpful"
Μειονεκτήματα: "Too cramped and took forever to board"
Πλεονεκτήματα: "Aircraft was newer"
Μειονεκτήματα: "A no-frills airline"
Πλεονεκτήματα: "Super friendly staff, everything was great."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "The staff were fairly friendly. It was a short easy flight"
Μειονεκτήματα: "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Family not considered in seat assignments."
Πλεονεκτήματα: "Arrived early!!!"
Μειονεκτήματα: "No snacks!"
Μειονεκτήματα: "Very hot in the salon. Very dirty in the toilets. And very uncomfortable seats."
Μειονεκτήματα: "Your company and crew make me sick, and all of you should feel ashamed and embarrassed."
Πλεονεκτήματα: "The food was surprisingly decent."
Μειονεκτήματα: "No entertainment."
Πλεονεκτήματα: "The flight was quick and painless"
Μειονεκτήματα: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Πλεονεκτήματα: "Met the time frame stated"
Μειονεκτήματα: "Bathroom smelly"
Πλεονεκτήματα: "Flight was delayed almost missed connection."
Μειονεκτήματα: "My flight was delayed by a hour and a half. They originally advised us that the delay was due to cleaning the inside of the airplane for the next passengers then they said they were fueling the plane then finally admitted there were maintenance issues with the plane. The delay cause most people to miss there connecting flights and have to stay the night since it being late evening. Inconvenience to customer"
Πλεονεκτήματα: "Good price"
Μειονεκτήματα: "Very cramped space for economy class"
Πλεονεκτήματα: "Very nice and flexible people and boarding was easy. Smooth flight."
Μειονεκτήματα: "Very cramped tight seating and the stewardesses were a little lax. Also, the overhead speaker was not loud enough to hear if you're sitting by the window as I was. They have no control over turning it up and if there was something to do with safety I would be in trouble."
Μειονεκτήματα: "Second to last row. Yuck"
Μειονεκτήματα: "Overbooked both my flights and I was a last minute addition to the first flight."
Πλεονεκτήματα: "We like everything, no a problem at all! United made our flight excellent!"
Πλεονεκτήματα: "In air television .. Seats were comfortable. Arrived earlier than expected"
Μειονεκτήματα: "Enjoyed the entire flight."
Πλεονεκτήματα: "Roomy seats"
Μειονεκτήματα: "Have to pay to watch movies"
Μειονεκτήματα: "The cabin was very hot"
Πλεονεκτήματα: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Πλεονεκτήματα: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Μειονεκτήματα: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Πλεονεκτήματα: "It was a quiet and smooth ride."
Πλεονεκτήματα: "Awesome Staff, planes on time, Food was good, staff collected trash separately to recycle"
Πλεονεκτήματα: "On time and easy"
Πλεονεκτήματα: "The pilots and flight attendants were excellence..."
Μειονεκτήματα: "The boarding procedures are too long and unorganized."
Μειονεκτήματα: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Μειονεκτήματα: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."
Μειονεκτήματα: "Constant updates, saying more delays"