Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "The airline allowed the woman in front of us to have her dog on her lap, which would not have been a problem except it yipped and barked most of the 5.5 hour flight. Given the flight was at night, that made it difficult to sleep."
Πλεονεκτήματα: "The crew was amazing but the communication could have been better with the flight."
Μειονεκτήματα: "The flight was very turbulent. Upon approaching NYC-JFK the aircraft was bouncing all over the place. The aircraft was given a cleared for landing however I assume the flight speed and the winds was so bad that the aircraft aborted landing at approximately 50 ft from the ground and took back off."
Πλεονεκτήματα: "Plane crew was excellent!"
Μειονεκτήματα: "Waiting area at FLL could have been better. It was very disorganized to board the flight. Counter staff were two African American staff being rude to passengers."
Πλεονεκτήματα: "Fast, clean and good"
Μειονεκτήματα: "There was a 1 hour delay"
Μειονεκτήματα: "Hour-long maintenance delay. Rule 1, run on schedule."
Πλεονεκτήματα: "Flight, comfort, crew, were all great"
Μειονεκτήματα: "The WiFi"
Μειονεκτήματα: "Overhead bin space"
Πλεονεκτήματα: "The crew was amazing"
Πλεονεκτήματα: "The seats were incredible, super comfortable and had a lot of space. The crew were very kind and service was great. The flight it self was very quite I almost didn’t feel like we were in the air. Really love it, thank you!"
Μειονεκτήματα: "Best flight, best service"
Πλεονεκτήματα: "I hate delays"
Μειονεκτήματα: "If the flight was not delayed for so long"
Μειονεκτήματα: "Best flight I ever had new plane too!"
Μειονεκτήματα: "It would be great if boarding was more streamlined. Tell group C to wait there, group A to wait over there. Too many clogs of people you don’t even know who’s in line or not"
Πλεονεκτήματα: "Food was great"
Μειονεκτήματα: "Not applicable"
Μειονεκτήματα: "Seats did not recline."
Πλεονεκτήματα: "Ride was great"
Μειονεκτήματα: "Had to pay for earphone"
Πλεονεκτήματα: "I love everything about my flight experience with JetBlue. The spacious cabin seating, tasty snacks, wicked friendly crew. On-time departures and arrivals."
Μειονεκτήματα: "The entertainment was surprisingly lacking, but there was DirectTV showing MNF and I had a bunch of entertainment options on my personal device so no big."
Πλεονεκτήματα: "Crew was accommodating."
Μειονεκτήματα: "Lots of traffic. Entertaining kept resetting. Unable to watch movie."
Μειονεκτήματα: "This is the third time that my flight is delayed when traveling with JetBlue, no compensation received."
Πλεονεκτήματα: "Comfort sitting was very good"
Μειονεκτήματα: "There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple."
Πλεονεκτήματα: "The flight going from LAX to NYC was considerably better in terms of service. Staff was more accommodating, friendlier, and over all more pleasant."
Μειονεκτήματα: "Our flight returning from NYC back LAX wasn’t Pleasant at all. The staff was rude, unaccommodating, seemed angry and as if they didn’t want to be there . Any request made by a passenger seem to annoy them. A lot of the time they never even followed through with the request."
Πλεονεκτήματα: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Μειονεκτήματα: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."
Μειονεκτήματα: "My flight out of Seattle was delayed because of storms in NYC. Thus, when I did get there the LATAM flight to Lima had left. I had to purchase another ticket from Avianca since there was NO oNE at the LATAM desks. I,d like my money back."
Πλεονεκτήματα: "The hospitality of the staff"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Overall it’s always very easy and pleasant but I noticed this trip the quality was lower than I remember. Cheap coffee, no lemon for tea, little thin the nicer touches i remember previously. Plus the flight attendant had such a thick accent could barely understand her and the pilot had us in bumpy air the air the whole flight home."
Μειονεκτήματα: "Mechanical problems delayed the flight one hour."
Πλεονεκτήματα: "Flight time"
Πλεονεκτήματα: "It took off and landed on time. Baggage came in a timely fashion."
Πλεονεκτήματα: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Μειονεκτήματα: "No comments to provide"
Μειονεκτήματα: "A 2 year old child screamed approximately 4 of the 5 hours we were in the air. The crew should have brought it to the attention of the parents or asked that they take the child to the back of plane and try to calm him down ."
Πλεονεκτήματα: "Leg room Information: “We are first in line to take off” Flight attendant “here, I’ll help you with that” (pulling my seat forward in preparation for landing.)"
Πλεονεκτήματα: "Comfort and ease of travel."
Μειονεκτήματα: "I had cancelled my flight several weeks ago but kayak kept on sending me emails about it. Wish their was a way for y’all to link changes. Guess I’ll have to unsubscribe. Sorry!"
Πλεονεκτήματα: "Plane was nice and clean"
Μειονεκτήματα: "Flight was late"
Πλεονεκτήματα: "The crews actually stated while we were on board that ppl should place their small items under the seats which was a plus to the flight; still, passagers still put their personal items into the overhead. Snacks and complimentary drink were given generously and live the free WiFi."
Μειονεκτήματα: "We have to get off the plane with walking down the portable stairs and get on to the bus to the immigration. I was worrying about ppl who had to use wheelchair to begin with and it was 27 degree weather"
Πλεονεκτήματα: "The adequate legroom."
Πλεονεκτήματα: "service was just ok. I haven't flown JetBlue in years.. compared to when I first flew JetBlue, overall experience this time was just ok in comparison to before."
Μειονεκτήματα: "2 hours delayed before departing from SJU"
Πλεονεκτήματα: "So I couldn’t get a full boarding pass.. and had to go to the American Airlines to get my continue ticket.. that is not the right way to do it .. other then that every thing was good."
Μειονεκτήματα: "Read the above"
Πλεονεκτήματα: "Pretty good leg room and on time"
Πλεονεκτήματα: "Polite crew. Flight on time."
Μειονεκτήματα: "Crew was rude"
Πλεονεκτήματα: "Everything went very smoothly!"
Μειονεκτήματα: "Voice of female announcer at gate--too loud and did not speak clearly=just annoying, not informational."
Πλεονεκτήματα: "Service and customer support"
Πλεονεκτήματα: "Friendly, hospitable & attentive staff. Lots of room! Good communication."
Μειονεκτήματα: "Smaller selection of food options on flight."
Πλεονεκτήματα: "The hurricane forced me to make new plans and Jet Blue allowed me to change with no costs or issues. Excellent service."
Πλεονεκτήματα: "The flight was pretty smooth, the flight attendants were top notch"
Μειονεκτήματα: "No WI-FI on the way down or back and the flight home was delayed three times and four hours late leaving Florida if I did not wait it would not have been home for a few days, there were a bunch of missteps along the way it was a bit overwhelming"
Πλεονεκτήματα: "On my way we got delayed 6 hrs and way back 2. Ruined my trip as I was only going for two days and I lost a day. Never flying with Jet Blue again. Terrible airline."
Πλεονεκτήματα: "The crew was great!"
Πλεονεκτήματα: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Μειονεκτήματα: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Πλεονεκτήματα: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Μειονεκτήματα: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Μειονεκτήματα: "I was sitting in premium economy and there was no food left. Unacceptable on a long flight. Also on long flight they should give you the can to drink. One little cup of liquid and NO food not even a bag of pretzels or cookies was offered. They could have at least come around with water only later on"
Μειονεκτήματα: "American Airlines flights are always delayed. Using them for business travel is not advisable for anyone."
Πλεονεκτήματα: "The flight was on time and things went smoothly for the most part!"
Μειονεκτήματα: "The male flight attendant was rude and short when answering questions and providing service!"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Μειονεκτήματα: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Πλεονεκτήματα: "Sears are still too narrow."
Μειονεκτήματα: "I wish I could of finished my movie !!!"
Μειονεκτήματα: "No window at the window seat"
Πλεονεκτήματα: "The airplane was clean and spacious"
Μειονεκτήματα: "Improve the snacks and the crew attitude"
Μειονεκτήματα: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Πλεονεκτήματα: "some what and it could be better"
Μειονεκτήματα: "the help you get from the crew and if they wouldn't make so many gate changes"
Πλεονεκτήματα: "Crew friendly and accommodating, even on short flight"
Μειονεκτήματα: "Good - no complaints."
Μειονεκτήματα: "Slightly wider seats"
Πλεονεκτήματα: "Boarded and left in-time. Arrived a little early. Friendly crew and good app for entertainment on smartphone or tablet. App tracks baggage."
Μειονεκτήματα: "Long lines for self-serve bag kiosks at LAX and not enough agents to assist. Baggage agent left the desk saying she had to go on a lunch break and another agent had to take over. Seemed like some confusion with the staffing which slowed things down."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Ease of travel. Seamless boarding process."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Μειονεκτήματα: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Πλεονεκτήματα: "Everything but the seat. It did not have enough room and it was very unconfortable when the people in front reclined their seats back."
Μειονεκτήματα: "Small seating space."
Πλεονεκτήματα: "It was o k."
Μειονεκτήματα: "No complain"
Πλεονεκτήματα: "never made the flight. AA staff on ground would not let us on to the later flight to JFK because we were five minutes past the one hour in advance cut off - despite the fact that the airport was in chaos"
Μειονεκτήματα: "AA staff rigid and unyielding despite an airport in chaos."
Πλεονεκτήματα: "That it got me home"
Μειονεκτήματα: "With one exception, personnel very unfriendly."
Μειονεκτήματα: "Zero in flight entertainment"
Πλεονεκτήματα: "food and service by the crew"
Πλεονεκτήματα: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Μειονεκτήματα: "I loved everything"
Πλεονεκτήματα: "Fast service, wonderful crew"
Μειονεκτήματα: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Μειονεκτήματα: "Check in personnel were very unprofessional"
Μειονεκτήματα: "Seat in front of me was broken in the reclined position so I had no leg room."
Πλεονεκτήματα: "Finally taking off"
Μειονεκτήματα: "Being stuck on the runway"
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "American Airlines does not care about its customers."
Πλεονεκτήματα: "Boarding, staff, service, arrival all great"
Μειονεκτήματα: "No issues"
Πλεονεκτήματα: "Boarding was structured as usual"
Μειονεκτήματα: "The flight was delayed by more than an hour. No reason was given. There seemed to be an issue with the maintenance log, which I overheard I arrived late to Piarco"
Πλεονεκτήματα: "Flt time!"
Μειονεκτήματα: "Boarding announcer was rude"
Πλεονεκτήματα: "Staff was fantastic."
Πλεονεκτήματα: "Good variety of entertainment options. Wifi reliable"
Μειονεκτήματα: "Food options were horrible. Need to offer non seafood/pork option."
Μειονεκτήματα: "Charge for changing date"
Πλεονεκτήματα: "The smooth flight."
Πλεονεκτήματα: "Good entertainment set up"
Μειονεκτήματα: "Gross smelly bathrooms, only vegetarian meal options"
Πλεονεκτήματα: "Friendly and prompt service."
Πλεονεκτήματα: "Great steward with fabulous sense of humor"
Πλεονεκτήματα: "We arrived to our destination safety."
Μειονεκτήματα: "My seat was changed on me last minute without notifying me. I was moved away from my friends. It took a while to get this resolved with my seat. Once it was solved my chair was broken and could not recline. It took them 3 hours to get this fixed and were rude to me the entire time. I told them I had never been treated so poorly on a plane."
Μειονεκτήματα: "That it got cancelled"
Πλεονεκτήματα: "I like how they kept us updated on when the flight would leave"
Μειονεκτήματα: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Μειονεκτήματα: "The plane was delayed due to waiting for people to clear customs."
Πλεονεκτήματα: "Meal surprisingly good. Crew friendly, professional, and efficient."
Μειονεκτήματα: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Πλεονεκτήματα: "Nice crew."
Μειονεκτήματα: "Would have liked some better movie choices."
Πλεονεκτήματα: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Μειονεκτήματα: "overall service"
Πλεονεκτήματα: "Seats and plane condition"
Πλεονεκτήματα: "Lots of legroom. Great free movies."
Μειονεκτήματα: "No free snacks. You had to pay for headphones."
Μειονεκτήματα: "They loose my luggage!!!!!!"
Μειονεκτήματα: "Late to take off, thankfully I had booked my flights far enough apart as this also happened last year on the same trip/flight."
Πλεονεκτήματα: "Bags were available when we got to carousel"
Μειονεκτήματα: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Πλεονεκτήματα: "The flights went smoothly overall. The crew was friendly."
Μειονεκτήματα: "The movie selection on the tv was limited."
Πλεονεκτήματα: "Comfortable aircraft with enough room for an average person. I like the Embraer 190."
Μειονεκτήματα: "Unspecified maintenance issue seemed to manufactured to allow the gate crew to get off the hook for shortfalls."
Πλεονεκτήματα: "Arrived on time."
Μειονεκτήματα: "Luggage took too long to arrive."
Πλεονεκτήματα: "It was great!!!"
Πλεονεκτήματα: "Flight attendants were courteous"
Μειονεκτήματα: "We have to buy our own food"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "I liked the service on the flight. I was lucky to get two seats free. It was a comfortable ride."
Μειονεκτήματα: "This is the third trip with Air Canada and their time it was delayed. The entertainment app is very poor and annoying to use."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Πλεονεκτήματα: "Help provided by the whole staff"
Πλεονεκτήματα: "Great service from the staff and crew. Comfortable flight in every conceivable aspect!"
Πλεονεκτήματα: "The flight was quick. Great crew."
Μειονεκτήματα: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Πλεονεκτήματα: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Μειονεκτήματα: "Food was nothing to write home about, but it served its purpose."
Πλεονεκτήματα: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Μειονεκτήματα: "While checking our bags at the counter we were given the wrong boarding pass (someone else's name on both) so we had to go through security twice. The flight was super cold. When I asked for a blanket for my wife, the flight attendant said it was $7."
Πλεονεκτήματα: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Μειονεκτήματα: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."
Πλεονεκτήματα: "Pretty routine"
Μειονεκτήματα: "Long delay, but weather dictated this."
Μειονεκτήματα: "Wish I could select no stars"
Πλεονεκτήματα: "Very friendly flight attendants. Great food!"
Πλεονεκτήματα: "Quick, cheap, great service"
Μειονεκτήματα: "Nothing bad, really"
Πλεονεκτήματα: "Flight arrived early and I had a 4 hour layover. I was able to quickly get onto an earlier flight, and I was even upgraded to a better seat."
Πλεονεκτήματα: "Entertainment and comfort of seats"
Μειονεκτήματα: "The crew was very rude and not helpful"
Μειονεκτήματα: "The anxious flight crew. Would like more variety on the player and I shouldn't have to watch a 4 minute commercial after every 20 min episode, especially when it's my own device."
Πλεονεκτήματα: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Πλεονεκτήματα: "Everything was good."
Μειονεκτήματα: "No issues"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
Μειονεκτήματα: "Any additional amenity cost extra. No inflight snacks."
Πλεονεκτήματα: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Πλεονεκτήματα: "Got to spend the night in Toronto unexpectedly."
Μειονεκτήματα: "Due to Air Canada's I missed my flight to Amsterdam. I missed out on a day of sightseeing and having fun and Amsterdam instead I spent a day in Toronto. I was able to get on a flight 24 hours later. This missing connection happens routinely with Air Canada, for some reason they have not managed to fix the error."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "Got delayed for almost 2 hours. Unacceptable"
Μειονεκτήματα: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Μειονεκτήματα: "The movies selection is not good"