Μειονεκτήματα: "I badly needed more leg room."
Πλεονεκτήματα: "Lounges are good"
Μειονεκτήματα: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Πλεονεκτήματα: "Wonderful crew!"
Μειονεκτήματα: "It is impossible to get comfortable in those seats."
Μειονεκτήματα: "Delayed, ended up missing connection. Still not arrived at destination. Will end up being an 8 hour delay!"
Μειονεκτήματα: "The entertainment is missing"
Μειονεκτήματα: "The meals could have been better"
Πλεονεκτήματα: "More leg room"
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Πλεονεκτήματα: "Great safety video, made me laugh."
Πλεονεκτήματα: "It was on American ticked through BA"
Πλεονεκτήματα: "The crew were very helpful"
Πλεονεκτήματα: "The food, comfort and entertainment"
Πλεονεκτήματα: "Staff was very courteous"
Μειονεκτήματα: "Cramped seats"
Πλεονεκτήματα: "The crew was not good"
Μειονεκτήματα: "Seats were uncomfortable. Leg rest was uncomfortable. I kept getting notices that the flight was delayed up to 2hrs but got there and was on time. Then couldn't check in till a certain time; what's up with that?"
Πλεονεκτήματα: "everything else was fine"
Μειονεκτήματα: "Food was not complementary"
Πλεονεκτήματα: "The crew were friendly, helpful and professional."
Μειονεκτήματα: "Those headrests need an upgrade in economy!"
Πλεονεκτήματα: "Food, service, friendly, helpful Cabin crew made it a very positive experience"
Μειονεκτήματα: "Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming"
Πλεονεκτήματα: "The crew & procedures were excellent. Perfect timing. I sleep or meditate most of the flight--that's why I rated entertainment a N/A. I know movies, etc. are available; I just don't avail myself of them."
Μειονεκτήματα: "The vegan meal was mediocre--a "fresh fruit" platter would be an ideal option."
Μειονεκτήματα: "Not even a free cup of tea. Reflects badly on the airline"
Μειονεκτήματα: "The seats were too close. The food could have been better."
Πλεονεκτήματα: "The entertainment (TV in each seat) was great. The food was outstanding (chicken with risotto and beet salad), and so was the service. This was the best British Airways flight I've ever been on!"
Πλεονεκτήματα: "Excellent service and amenities"
Μειονεκτήματα: "Decent for a 2 hour flight"
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Flight was delayed. The seats are uncomfortable and too small for even normal size male. Food was disgusting. Staff were very nice and helpful if asked. I think all the space and comfort were in buisiness and first class. Economy class is still paying for a ticket, make up most of the passengers and deserves better. Getting into a seat was like getting into a straight jacket."
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Πλεονεκτήματα: "plane was awesome"
Μειονεκτήματα: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Πλεονεκτήματα: "The crew was very efficient"
Μειονεκτήματα: "The was really bad."
Μειονεκτήματα: "No food not even snacks were served"
Πλεονεκτήματα: "Very prompt and good communication from pilot"
Πλεονεκτήματα: "The attendants were professional and polite."
Μειονεκτήματα: "Food needs work."
Πλεονεκτήματα: "On-time with excellent entertainment system."
Μειονεκτήματα: "No wi-fi."
Πλεονεκτήματα: "It was great. Staff was very nice."
Μειονεκτήματα: "the journey map was very poor quality - old aircraft perhaps ?"
Πλεονεκτήματα: "entertainment had a god variety"
Μειονεκτήματα: "food was just awful"
Πλεονεκτήματα: "It was great to be upgraded!"
Πλεονεκτήματα: "Staff all very pleasant."
Μειονεκτήματα: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."
Πλεονεκτήματα: "Food was good and drink selection was great."
Μειονεκτήματα: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."
Πλεονεκτήματα: "No crying babies on the plane."
Μειονεκτήματα: "Uncomfortable seating. Business class was taken much better care of than economy was. Crew tried to be cheerful, but I was supposed to start the second leg at 6:30 pm (approximately), and i had to change flights, got on that plane at about 12:30 am and got into Heathrow late, missed my next connection to Prague, causing more problems when I got to Prague. Not even an "I'm sorry for the delay" from crew or ground staff. Everyone seemed overworked."
Πλεονεκτήματα: "Super helpful Dallas staff"
Πλεονεκτήματα: "Speedy, timely, very professional crew"
Μειονεκτήματα: "A leg room is too small."
Μειονεκτήματα: "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"
Μειονεκτήματα: "The tickets were never purchased at British Airways. I showed up at the airport and nobody had a record of me ever purchasing tickets. By the time we realized that kayak had not transferred funds to the airline, the plane had left and I had to completely re-book my trip at triple the cost. I will be disputing charges and contacting fraud services to resolve this issue."
Μειονεκτήματα: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Μειονεκτήματα: "Flight delayed three times."
Πλεονεκτήματα: "On time, pleasant, calm."
Μειονεκτήματα: "1 hr waiting on the tarmak watching planes after planes taking off ahead of us without any reasons"
Πλεονεκτήματα: "Crew was nice and comforting."
Μειονεκτήματα: "Well, if I needed to send a fax, there was a line provided even with a mobile airplane phone that didn't work. The LCD screen didn't work on most seats, no USB charging, no adjustable headrests, blowers were barely functioning. The jet needs to be replaced especially for being an overseas flight."
Πλεονεκτήματα: "Good seat. Good films."
Μειονεκτήματα: "A broader range of free snack types would be nice."
Πλεονεκτήματα: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Μειονεκτήματα: "Nothing, all was great"
Πλεονεκτήματα: "This crew was amazing"
Πλεονεκτήματα: "Fast. Arrived early."
Μειονεκτήματα: "More room."
Πλεονεκτήματα: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Μειονεκτήματα: "Seat comfort"
Μειονεκτήματα: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Πλεονεκτήματα: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Μειονεκτήματα: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Μειονεκτήματα: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Πλεονεκτήματα: "Great crew. Easily accessible."
Μειονεκτήματα: "Several delays."
Μειονεκτήματα: "Gate change and delay in boarding. Delayed landing and made connecting flight difficult"
Πλεονεκτήματα: "Crew was very friendly"
Μειονεκτήματα: "Seats were extremely uncomfortable, and hurt my back very much."
Πλεονεκτήματα: "I loved everything"
Πλεονεκτήματα: "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
Μειονεκτήματα: "Need some sort of gluten free snacks!"
Μειονεκτήματα: "Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work"
Πλεονεκτήματα: "Was able to sleep"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Πλεονεκτήματα: "Fast flight."
Μειονεκτήματα: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Πλεονεκτήματα: "Great crew. Great entertainment but. Ot so comfort."
Μειονεκτήματα: "I was in a window but have a big person in my side and can't move in 3 hours."
Μειονεκτήματα: "3 planes all with mechanical issues... numerous people left stranded, the whole thing was a nightmare. Finally got home around 1 00 AM. But the worst part was the gate agents I literally felt like I was disrupting their day! Email sent to American."
Μειονεκτήματα: "Seats smaller than before."
Πλεονεκτήματα: "Good choice of movies."
Πλεονεκτήματα: "The boarding was done well"
Μειονεκτήματα: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Πλεονεκτήματα: "the fly was on time"
Μειονεκτήματα: "I don't like central seats"
Πλεονεκτήματα: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
Πλεονεκτήματα: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Μειονεκτήματα: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Πλεονεκτήματα: "Flight attendants were nice trip was uneventful."
Πλεονεκτήματα: "That the armrest came up."
Μειονεκτήματα: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."
Μειονεκτήματα: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Πλεονεκτήματα: "All good, excellent crew and on time."
Μειονεκτήματα: "The food, of coarse!"
Μειονεκτήματα: "Personnel; lack of customer service"
Μειονεκτήματα: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Πλεονεκτήματα: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
Πλεονεκτήματα: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Μειονεκτήματα: "Wish they offered water, but since it was short it made sense."
Πλεονεκτήματα: "Good pilot...smooth landing."
Μειονεκτήματα: "snacks and lack of in-flight entertainment."
Μειονεκτήματα: "Late and delayed arrival. No seed assign until I was at the gate"
Μειονεκτήματα: "Delay No direction help for the gate Bad seats"
Μειονεκτήματα: "They lost our baggage and communication was terrible"
Μειονεκτήματα: "Not once but twice we boarded, sat on the plane for an hour and then were asked to deplane due to mechanical issues. It's understandable for one plane to have problems, but absurd to have issues again with the second plane. After all this, our flight was delayed until the early hours of the morning, leaving many passengers to sleep in the airport. It was uncomfortable, disappointing, frustrating, and the crew seemed very unsympathetic."
Μειονεκτήματα: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Πλεονεκτήματα: "Aircraft comfort and entertainment options"
Πλεονεκτήματα: "arrived alive"
Μειονεκτήματα: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Πλεονεκτήματα: "I sat next to my wife"
Μειονεκτήματα: "Paying extra for seating"
Πλεονεκτήματα: "The flight attendants were very pleasant"
Μειονεκτήματα: "There is very little space in the seats, I had a big guy sitting next to me and I had trouble sitting with my back straight, he was taking some of my seat! Also they charge for luggage 25$ like the domestic flights"
Μειονεκτήματα: "See above comments"
Πλεονεκτήματα: "They made up for the time lost"
Μειονεκτήματα: "Well we were suppose to leave at 1230 on flight 125 to Santiago August 11, and we didn't leave until almost 2 pm and they didn't tell us why we were inside of the place without any notice, and only gave us water while we waited it was my first time flying with AA and maybe last"
Μειονεκτήματα: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Μειονεκτήματα: "Staff with bad attitude and willingness to help..."
Πλεονεκτήματα: "Modern screens and seats"
Μειονεκτήματα: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Μειονεκτήματα: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Πλεονεκτήματα: "The entertainment was ok."
Μειονεκτήματα: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Μειονεκτήματα: "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"
Πλεονεκτήματα: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Μειονεκτήματα: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Πλεονεκτήματα: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Μειονεκτήματα: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Πλεονεκτήματα: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Μειονεκτήματα: "Travel notifications should mention documentation requirements."
Πλεονεκτήματα: "Punctual, efficient."
Μειονεκτήματα: "The food could be better."
Πλεονεκτήματα: "It was fine."
Μειονεκτήματα: "Seats are a little crammed."
Μειονεκτήματα: "Food could be better"
Μειονεκτήματα: "Online check in didn’t work."
Πλεονεκτήματα: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Πλεονεκτήματα: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Μειονεκτήματα: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Μειονεκτήματα: "We had to walk onto the tarmac and climb up stairs to board the plane carrying our luggage and small child."
Πλεονεκτήματα: "Iberia was a pleasant surprise!!! Excellent airline"
Πλεονεκτήματα: "Boarding process was smooth."
Μειονεκτήματα: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Μειονεκτήματα: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Πλεονεκτήματα: "Short flight and on time"
Μειονεκτήματα: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."
Μειονεκτήματα: "My USB connector didn’t work"
Πλεονεκτήματα: "The staff was rude and not helpful. Check in was below standard."
Πλεονεκτήματα: "seat is comfort"
Μειονεκτήματα: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Πλεονεκτήματα: "The AA Tampa crew need to train the IB crew on customer service"
Πλεονεκτήματα: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Πλεονεκτήματα: "The crew is excellent"
Μειονεκτήματα: "My luggage didn’t make it to Madrid"
Μειονεκτήματα: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Πλεονεκτήματα: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Μειονεκτήματα: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Πλεονεκτήματα: "Crew was friendly and very helpful."
Πλεονεκτήματα: "Seats were too crowded. No leg room."
Πλεονεκτήματα: "Absolutely nothing."
Μειονεκτήματα: "Absolutely everything. I paid for a seat only to get bumped to the very back of the plane. I waited in line for 30 plus minutes to talk to a gate agent who just ignored everyone in line. Their service is worse than United. You get what you pay for. I will never fly with these clowns again. And I want my $33 back for the seat I didn't get!!!!!"
Μειονεκτήματα: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Πλεονεκτήματα: "We were given opportunity to upgrade to business. Totally worth it"
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "Good selection of entertainment and crew was very nice."
Μειονεκτήματα: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Πλεονεκτήματα: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Πλεονεκτήματα: "My flight boarded easily, and left on time. The seats were comfortable, the food included a hot meal for dinner, and the entertainment available was varied. We even landed in Madrid a little early. Traveling is always trying, especially in coach. The Iberia experience was very pleasant."
Μειονεκτήματα: "Nothing really stands out unless you want to make coach like 1st class for the same price"
Πλεονεκτήματα: "The staff is incredibly friendly and they serve you a lot of food and drinks. I think the seats on the larger planes are older but they are more comfortable for me and I loved my movie selections! I took 4 flights with Iberia 2 long ones (11 hours each way) and two shorter ones (5 hours each way) and they were on time, friendly and very comfortable on every flight! I will definitely be flying with them again!"
Πλεονεκτήματα: "great leg room and food"
Μειονεκτήματα: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Πλεονεκτήματα: "Easy check in and comfortable seats"
Μειονεκτήματα: "Seats are tiny. No legroom."
Πλεονεκτήματα: "I liked their service and warm nature of the staff."
Μειονεκτήματα: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."
Μειονεκτήματα: "Cabin crew very unhelpful and unfriendly. Food terrible. Entertainment very lackluster and obscure."
Μειονεκτήματα: "I got fever after I boarded the flight. After the lunch/dinner , probably 30 mins after it I asked for Hot water or some hot tea as I was feeling cold. Both the flight attendants told me the service is closed. If this is your hospitality, ba**s to you from next time."
Μειονεκτήματα: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Πλεονεκτήματα: "Everything was delightful, definitely my best ever flight!"
Μειονεκτήματα: "They kept delaying the flight and then cancelled. I had to take uber to Penn Station and then AmTrack to Union Station. Otherwise I would not have gotten back until over 24 hours later the next day. So, in the end I had to spend over $200 more to get home. I really have never had a good experience flying Iberia."
Πλεονεκτήματα: "Boarding was easy and efficient. Seats were comfortable and the food was excellent."
Μειονεκτήματα: "No instructions for connecting flight after landing in Lisbon. We were in a passport line for two hours and almost missed the flight. When we finally got to the gate, three staff members expedited our boarding, as we were a party of three"