Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Beef main course overcooked and dry."
Πλεονεκτήματα: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Μειονεκτήματα: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Πλεονεκτήματα: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Μειονεκτήματα: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Πλεονεκτήματα: "Crew was courteous and professional. Food was okay."
Μειονεκτήματα: "Seats a little wider and little more leg room."
Πλεονεκτήματα: "It was very comfortable and service was great and good food and drink"
Πλεονεκτήματα: "Seat was OK"
Πλεονεκτήματα: "Crew was great! Food was good! Boarding was fast and organized!"
Μειονεκτήματα: "Better food/choice-make it on time....and its quite cold in the plane-not sure why."
Πλεονεκτήματα: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."
Πλεονεκτήματα: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Μειονεκτήματα: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Πλεονεκτήματα: "Timeliness of flight"
Μειονεκτήματα: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "I boarded despite being very late from connection"
Μειονεκτήματα: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Πλεονεκτήματα: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Μειονεκτήματα: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Πλεονεκτήματα: "The food was very good"
Πλεονεκτήματα: "The fact that I could have upgraded to premium economy. The space available in economy."
Μειονεκτήματα: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Πλεονεκτήματα: "Enough space for my legs, cabin crew okay"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Μειονεκτήματα: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Πλεονεκτήματα: "Flight staff were kind and friendly"
Μειονεκτήματα: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Πλεονεκτήματα: "On time flight with no problems"
Μειονεκτήματα: "Uncomfortable seats so hard to sleep during flight"
Μειονεκτήματα: "In economy class, seats are packed tight"
Πλεονεκτήματα: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Πλεονεκτήματα: "Flight on time"
Πλεονεκτήματα: "Overall good quality service as usual."
Μειονεκτήματα: "The flight was 1 1/2 hours delayed, but that was due to weather in Europe..."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Πλεονεκτήματα: "Food and complimentary drinks (including wine)."
Μειονεκτήματα: "Could improve the economy class boarding process (go by sections instead all at once)."
Μειονεκτήματα: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Πλεονεκτήματα: "Movie choices"
Μειονεκτήματα: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Πλεονεκτήματα: "Good service,always smiling flight attendants,"
Μειονεκτήματα: "Small tight chairs."
Μειονεκτήματα: "It wasn't Lufthansa"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Μειονεκτήματα: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."
Μειονεκτήματα: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"
Πλεονεκτήματα: "Lufthansa always departs and lands on time or early. The seats are comfortable and the crew is even better. They ran out of food by the time they got to me and my wife, since we were sitting all the way in the back, and they repeatedly apologized and brought us something from business class to make up for it. The layover time was also very short compared to other airlines I looked up. I will try to fly with them again in the future!"
Πλεονεκτήματα: "Courteous and professional."
Πλεονεκτήματα: "The movie options where not great."
Μειονεκτήματα: "Movie options."
Πλεονεκτήματα: "It's just so nice on a long flight to not be jammed in like sardines!"
Μειονεκτήματα: "Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry."
Πλεονεκτήματα: "Crew are good."
Μειονεκτήματα: "My seat, 7E of flight 416, was too close to toilet door, which is not comfortable."
Μειονεκτήματα: "Purchased only one way fee for luggage at expensive rate and had to pay another luggage fee on way back. Was not informed it was only one any fee . No complimentary food or snacks offered considering it was an 8 hr flight. When we did purchase a meal, portion size was very small."
Μειονεκτήματα: "Flight was a mess from the crew"
Πλεονεκτήματα: "The movies were good"
Μειονεκτήματα: "Very little legroom"
Πλεονεκτήματα: "Crew had good attitude"
Μειονεκτήματα: "Cold, late"
Πλεονεκτήματα: "I thought for a “budget” trip the flight would be miserable. Plane was brand new. With movies. Comfy seats. Plenty of room. We took off and arrived early."
Μειονεκτήματα: "Movies have old headphone jacks. They do sell headphones though. Overall was a really great flight"
Μειονεκτήματα: "Reykjavik airport is a nightmare."
Πλεονεκτήματα: "Great staff from check-in all the way through to exiting the airport."
Μειονεκτήματα: "No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol"
Πλεονεκτήματα: "The crew was friendly and professional. They came around often with water, which was key."
Μειονεκτήματα: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Μειονεκτήματα: "The airline has the worst customer service"
Πλεονεκτήματα: "Very cramped flight."
Μειονεκτήματα: "Very cramped flight."
Πλεονεκτήματα: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"
Πλεονεκτήματα: "I liked the movie options."
Μειονεκτήματα: "I don’t understand how you can be on a flight for 5 hrs and all they give you is water!!!! The seats were beyond painful and the space was so cramped. There was no sleeping on this red eye. Plane noise was extremely loud and we were not by the wing. Our flight was delayed and they didn’t say a thing until it was past the time to board!!! Really?!? No apologies for it either. This is the worst flight I have ever been on. Dread getting in this flight to go home."
Πλεονεκτήματα: "Free water Some good movies on the entertainment screen"
Μειονεκτήματα: "No free food. Not even a small snack. Seats are very uncomfortable No free headphones of you forgot yours"
Πλεονεκτήματα: "Efficient, not too uncomfortable. I would fly them again."
Μειονεκτήματα: "Needed more food choices."
Πλεονεκτήματα: "Friendly staff Good entertainment options USB at every seat"
Μειονεκτήματα: "Food options very expensive"
Μειονεκτήματα: "No kosher food."
Μειονεκτήματα: "No kosher food."
Μειονεκτήματα: "It took hanging on a customer service line for just shy of an hour to get rebooked on the next day’s flights to Copenhagen Also they charged me $95 one-way for a single checked bag. That wasn’t clear at all when I booked my flight and will stop me from using your website again"
Πλεονεκτήματα: "Slightly more comfortable than other airlines"
Μειονεκτήματα: "The check in process is a mess. There were only 3 booths open for a full plane worth of passengers. The process was inexplicably slow and staff members were very nonchalant about it."
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "No spirits unless you buy. Bring food or you ll starve"
Πλεονεκτήματα: "Fare price."
Μειονεκτήματα: "No food served! Narrow seats in economy."
Πλεονεκτήματα: "Excellent in-flight entertainment."
Μειονεκτήματα: "No complimentary meal for transatlantic flight."
Πλεονεκτήματα: "Having space and room between passengers."
Μειονεκτήματα: "Limited entertainment selections. Except the Icelandic media- which was great!"
Πλεονεκτήματα: "Friendly/helpful crew"
Μειονεκτήματα: "Late boarding and late landing"
Πλεονεκτήματα: "The crew was very helpful and friendly. No food served but coffee is excellent and they give plenty of water."
Πλεονεκτήματα: "Same comments as above."
Πλεονεκτήματα: "Otherwise excellent service yet again, but..."
Μειονεκτήματα: "the airport's getting too small for the amount of flights leaving. almost impossible to get to gates because of people waiting to board blocking the corridors, the lines to everything were too long. Also the way random security checks were organized was terrible."
Πλεονεκτήματα: "On time, polite and helpful assistance at airport with seat assignmnent issue ( all seats on a four leg ticket had been unassigned after assignment three months prior), generous leg room, very good tea on flight. Slept in Reykjavik airport on long layover due to dreadful weather. More comfortable than most airports."
Μειονεκτήματα: "All was fine."
Πλεονεκτήματα: "Flight rebooked fort they next day"
Μειονεκτήματα: "Am waiting at hotel (only gave voucher for a single room for two people - my nephew and I). Room won't be ready until 14:00. We are exhausted from an overnight flight and have no where to go so we're stuck at the hotel. For several hours. I am tired and cranky."
Πλεονεκτήματα: "Food was great. Service was suited exactly to the price."
Μειονεκτήματα: "Reykjavik airport not quite ready for prime time."
Πλεονεκτήματα: "They brilliantly board passengers with window seats first! The seats are roomy and the lighting above the storage bins is a nice touch."
Πλεονεκτήματα: "Employees very friendly, helpful, professional. Comfortable newer plane."
Μειονεκτήματα: "Lack of food on the flight.....how about even a cookie or two that you don't have to pay for?"
Πλεονεκτήματα: "Exit row seats were great."
Μειονεκτήματα: "Crew was late, delaying the flight. Boarding was a mess."
Πλεονεκτήματα: "Crew was pleasant"
Μειονεκτήματα: "Worst seat on the plane - very back row - seat wouldn't recline - toilet kept flushing all through the flight. No free headphones. No meal."
Πλεονεκτήματα: "Very roomy salads good people were nice"
Πλεονεκτήματα: "Clean airplane, comfortable seats. Pleasant, courteous and professional crew. Excellent in flight food services and entertainment."
Μειονεκτήματα: "Plane take off delayed at Newark making us late for connecting flight to Zurich at Reykjavik. Although we made the connection and the plane was held, it made the transfer very stressful. I believe that the delays were caused by Newark ATC and not the fault of Iceland Air."
Πλεονεκτήματα: "Excellent staff, very good service."
Μειονεκτήματα: "Not enough seat for the passengers at the gate and also the waiting time in the bus before getting in the plane should not be that long."
Πλεονεκτήματα: "This was fantastic! The crew was very professional and friendly."
Πλεονεκτήματα: "In flight entertainment was great, great selections!"
Μειονεκτήματα: "No free snacks distributed on the flight"
Πλεονεκτήματα: "It moved me to where I was going"
Μειονεκτήματα: "Delays and excessively expensive food"
Μειονεκτήματα: "Late arrival almost missed train."
Πλεονεκτήματα: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Μειονεκτήματα: "Have to pay for everything but water, juice, coffee and tea."
Πλεονεκτήματα: "Okay entertainment. Good baguettes."
Μειονεκτήματα: "No leg room. Terrible hamburgers."
Πλεονεκτήματα: "Crew were polite, though they didn't hand pillows and blankets out to everyone. I declined a blanket, since I had one from the first flight, but was never offered a pillow, which I would have accepted. The style of this plane provided a ton of head space, which was really nice."
Μειονεκτήματα: "The seats were really uncomfortable for such a long flight. Also, the entertainment system was having trouble for half the flight before they finally fixed it."
Πλεονεκτήματα: "Great in-flight entertainment system. Very new. Good content too."
Μειονεκτήματα: "I liked everything."
Πλεονεκτήματα: "Counter personal were efficient and helpful Nice airplane Good entertainment system Crew was very accommodating"
Μειονεκτήματα: "Food choices were very limited"
Πλεονεκτήματα: "Smooth Flight"
Μειονεκτήματα: "Did not get the seating as portrayed on Icelandair website.We were seated in 2 tight seats abreast next to window. Food selection was limited to a baguette with one thin slice of ham. However, my motivation to pay up for economy comfort was for the seats. I will be seeking a credit."
Μειονεκτήματα: "The entertainment package didn't have as many viewing options as other airlines."