Πλεονεκτήματα: "Everything was comfortable."
Μειονεκτήματα: "I can't think of anything."
Μειονεκτήματα: "Better choice of movies"
Πλεονεκτήματα: "The crew and entertainment"
Πλεονεκτήματα: "Food was good and plentiful."
Μειονεκτήματα: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Μειονεκτήματα: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Πλεονεκτήματα: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Πλεονεκτήματα: "Officers in the airport are rude and offensive, racial discrimination."
Μειονεκτήματα: "Change their employees, arrogant, not professional"
Πλεονεκτήματα: "Everything was just dandy!"
Πλεονεκτήματα: "Seats were comfortable and the crew was great"
Πλεονεκτήματα: "The crew was excellent, the food was very good as well as the entertainment"
Πλεονεκτήματα: "The flight was smooth and on time. The flight crew did everything alright."
Μειονεκτήματα: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Πλεονεκτήματα: "Seats were very comfortable"
Μειονεκτήματα: "The boarding was a bit unorganized"
Μειονεκτήματα: "Boarding time needs to be longer. Also, too little time between connecting flights."
Μειονεκτήματα: "Crew was rude and slow"
Πλεονεκτήματα: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Μειονεκτήματα: "The leg room or seat closeness."
Μειονεκτήματα: "they cancelled letting me fly"
Πλεονεκτήματα: "Good, in-flight entertainment"
Μειονεκτήματα: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Πλεονεκτήματα: "Best flight for a long time. great service and entertainment."
Μειονεκτήματα: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Πλεονεκτήματα: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Μειονεκτήματα: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."
Μειονεκτήματα: "Small seats only 2 bathrooms,"
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Πλεονεκτήματα: "Food and crew were great, very friendly and perfect with timing of serving meals"
Μειονεκτήματα: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Πλεονεκτήματα: "He service was fantastic."
Πλεονεκτήματα: "Nice staff and inflight service. seats were great"
Πλεονεκτήματα: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Πλεονεκτήματα: "always enjoying my swiss flights. Thanks guys good job"
Πλεονεκτήματα: "Just another flight, nothing special."
Πλεονεκτήματα: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Μειονεκτήματα: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Πλεονεκτήματα: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Μειονεκτήματα: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Μειονεκτήματα: "Did not get to make this flight either. Horrible."
Πλεονεκτήματα: "The way of treatment"
Μειονεκτήματα: "The landing was terrible"
Πλεονεκτήματα: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I was concerned the connections would be too tight but it worked out great!"
Μειονεκτήματα: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Πλεονεκτήματα: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Πλεονεκτήματα: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Μειονεκτήματα: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Πλεονεκτήματα: "The service is the best!!! I enjoyed everything!!"
Πλεονεκτήματα: "Crew were perfect food was fine"
Μειονεκτήματα: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Πλεονεκτήματα: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"
Πλεονεκτήματα: "Nice flight attendants. Clean planes."
Μειονεκτήματα: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Μειονεκτήματα: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Μειονεκτήματα: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Πλεονεκτήματα: "Terrific flight. All on schedule"
Πλεονεκτήματα: "Went great, no complains"
Μειονεκτήματα: "HOT turkey sandwich"
Πλεονεκτήματα: "Very clean"
Πλεονεκτήματα: "Upgraded to business class. Very professional and attentive crew."
Πλεονεκτήματα: "Real silverware. Great crew presence. Ice Cream and chocolate."
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "The flight was on time"
Μειονεκτήματα: "Seats, entertainment, crew attitude"
Πλεονεκτήματα: "None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted."
Μειονεκτήματα: "Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv."
Πλεονεκτήματα: "The crew was really nice."
Μειονεκτήματα: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Πλεονεκτήματα: "Organized, clean"
Μειονεκτήματα: "Kinder crew, better headphones"
Μειονεκτήματα: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Πλεονεκτήματα: "We upgraded our flight from Frankfurt to business class--so worth it."
Μειονεκτήματα: "He option to split groups of travellers."
Πλεονεκτήματα: "The time between flights was good and the trip was very nice."
Μειονεκτήματα: "Both trips were nice"
Μειονεκτήματα: "Late, missed connection"
Μειονεκτήματα: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."
Πλεονεκτήματα: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Μειονεκτήματα: "Could not choose seats online,"
Πλεονεκτήματα: "It was a short flight."
Μειονεκτήματα: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "nice crew!"
Μειονεκτήματα: "Seat hardly reclines at all."
Μειονεκτήματα: "The gate was moved three times."
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Μειονεκτήματα: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Πλεονεκτήματα: "Efficient crew. Quick service, quick flight."
Μειονεκτήματα: "No negatives."
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Comfortable seats, good leg room, pleasant staff"
Μειονεκτήματα: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Μειονεκτήματα: "My plane was non existent and put me on a time crunch for connecting flight."
Πλεονεκτήματα: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Μειονεκτήματα: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Πλεονεκτήματα: "The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "my favorite airline"
Πλεονεκτήματα: "Great service, food service nice"
Μειονεκτήματα: "SMALL seats! Many people did not fit into the seats!!"
Μειονεκτήματα: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "keep going"
Πλεονεκτήματα: "The boarding was pretty quick, the crew was friendly and efficient, they were great. Food was good. Good amount of space in economy. I loved the whole experience. I would definitely recommend flying with them."
Πλεονεκτήματα: "The in flight entertainment was excellent."
Μειονεκτήματα: "I am disabled and we called the 24 hours in advance as requested to book seats with more leg room, accommodation for my autistic son's service dog, and special meals for my two children. None of these things were done as were booked even when presented with confirmation number provided by the central booking office. To top it off my daughter is allergic to peppers and her allergen free meal contained peppers."
Πλεονεκτήματα: "The crew was great!"
Μειονεκτήματα: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Πλεονεκτήματα: "That we landed in the end"
Μειονεκτήματα: "More communication to passengers when there are so big delays (almost 2 hours)"
Μειονεκτήματα: "Seats very hard and uncomfortable in economy"
Μειονεκτήματα: "Connecting flight tolerance and easy upgrade from one class to another."
Πλεονεκτήματα: "Seat ok typical. Non busy flight lots of room"
Μειονεκτήματα: "Food was poor"
Μειονεκτήματα: "Free wifi"
Μειονεκτήματα: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Πλεονεκτήματα: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Μειονεκτήματα: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Πλεονεκτήματα: "I liked the abundant choices for entertainment and the comfortable seating."
Μειονεκτήματα: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Μειονεκτήματα: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Πλεονεκτήματα: "It was a high quality service hands down."
Μειονεκτήματα: "The available entertainment choices were a little limited."
Πλεονεκτήματα: "Safe trip"
Μειονεκτήματα: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Πλεονεκτήματα: "Good attention and food"
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "nothing I can think of"
Πλεονεκτήματα: "Love the A 380-800"
Μειονεκτήματα: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Πλεονεκτήματα: "I liked that the plane eventually came..."
Μειονεκτήματα: "That the plane was an hour late..."
Μειονεκτήματα: "muffin for breakfast ?"
Μειονεκτήματα: "Service was bad"
Μειονεκτήματα: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Πλεονεκτήματα: "Short flight, no major issues."
Μειονεκτήματα: "They cancel the flight without letting me know!"
Πλεονεκτήματα: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Πλεονεκτήματα: "Good service and on time."
Πλεονεκτήματα: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Μειονεκτήματα: "See previous comments"
Πλεονεκτήματα: "Flight was good and everything worked out perfectly."
Πλεονεκτήματα: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Μειονεκτήματα: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Πλεονεκτήματα: "The crew were so kind!"
Μειονεκτήματα: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Πλεονεκτήματα: "The crew was super nice"
Μειονεκτήματα: "Not enough food during the long flight"
Πλεονεκτήματα: "Helpful service, decent food."
Πλεονεκτήματα: "The plane was comfortable and clean. Internet was offered"
Μειονεκτήματα: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Πλεονεκτήματα: "The crew were very kind. The food was good."
Μειονεκτήματα: "The space between the seats is very narrow and there is no entertainment."
Πλεονεκτήματα: "Spacious aircraft. Polite crew. Even good food. On time."
Πλεονεκτήματα: "Emergency exit row leg room. Good stuff."
Μειονεκτήματα: "Flight time, slightly delayed departure."
Μειονεκτήματα: "Both flights were delayed. Food selection was poor."
Πλεονεκτήματα: "Plenty of leg room in economy. Will fly again."
Μειονεκτήματα: "Comparing with LOTPolish everything wasmore than better"
Μειονεκτήματα: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Πλεονεκτήματα: "The crew were very nice"
Μειονεκτήματα: "Toilets could be cleaned more often"
Πλεονεκτήματα: "Staff was pleasant and competent"
Μειονεκτήματα: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Πλεονεκτήματα: "Made it there safely."
Μειονεκτήματα: "Not much space in the seats on the flight especially for 10 straight hours."
Πλεονεκτήματα: "The overall flight wads excellent."
Μειονεκτήματα: "Boarding on the return flight was poorly handled as there was no organized boarding."
Μειονεκτήματα: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Πλεονεκτήματα: "Flight attendance were amazing Smooth flight Comfortable seats"
Μειονεκτήματα: "Boarding was very unorganized"
Πλεονεκτήματα: "Everything was wonderful ,except for the poor food."
Μειονεκτήματα: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Πλεονεκτήματα: "Crew was very friendly and helpful"
Μειονεκτήματα: "Should have more movie choices"
Πλεονεκτήματα: "Never again with KAYAK. Sorry."
Πλεονεκτήματα: "Flight was cancelled. Had to wait in the airport with kids."
Πλεονεκτήματα: "Amazing crew, fast boarding."
Μειονεκτήματα: "Uninspired food. I was served the same meals 30 years ago."
Μειονεκτήματα: "no peanuts?"
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Μειονεκτήματα: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Πλεονεκτήματα: "Crew very friendly and helpful."
Μειονεκτήματα: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."
Πλεονεκτήματα: "Cool crew"
Μειονεκτήματα: "More leg space on economy section"
Μειονεκτήματα: "Uncomfortable seats."
Μειονεκτήματα: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Μειονεκτήματα: "Not a thing"
Πλεονεκτήματα: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Μειονεκτήματα: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Μειονεκτήματα: "The flight good bit it’s always crappy when you loose your luggage"
Μειονεκτήματα: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Μειονεκτήματα: "Delay and poor information. Staff confused at check in..."
Μειονεκτήματα: "I would like more checked baggage allowance."
Πλεονεκτήματα: "Aisle seat"
Μειονεκτήματα: "Nothing was complimentary"
Πλεονεκτήματα: "Excellent all around. Super smooth, friendly and fast!!"
Πλεονεκτήματα: "On time, clean aircraft not too full!"
Μειονεκτήματα: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Πλεονεκτήματα: "Crew were pleasant."
Μειονεκτήματα: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Πλεονεκτήματα: "easy board, timely departure & nice tea :)"
Μειονεκτήματα: "seats were small and a bit dirty"
Πλεονεκτήματα: "Nice planes with all the basics you need"
Μειονεκτήματα: "Terrible food"
Μειονεκτήματα: "The flight was cancelled."
Μειονεκτήματα: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Μειονεκτήματα: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Μειονεκτήματα: "This flight never happened"
Μειονεκτήματα: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Πλεονεκτήματα: "Flight attendants were courteous and professional."
Μειονεκτήματα: "Only offered coffee and tea during meals."
Πλεονεκτήματα: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Μειονεκτήματα: "Flight arrived on time."
Μειονεκτήματα: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Μειονεκτήματα: "They charge me €70 for my bag and it should have been free!!"
Πλεονεκτήματα: "On time and courtesy"
Μειονεκτήματα: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Πλεονεκτήματα: "Smooth flight with friendly crew"
Μειονεκτήματα: "Small plane"
Μειονεκτήματα: "My first flight was canceled. I'm still in Barcelona."
Πλεονεκτήματα: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Μειονεκτήματα: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Πλεονεκτήματα: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Πλεονεκτήματα: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Μειονεκτήματα: "The slight delay due to something not being able to lock."
Πλεονεκτήματα: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Πλεονεκτήματα: "The flight attendants were good at checking on the needs of the passengers"
Μειονεκτήματα: "No food, no entertainment. Bring a book."
Πλεονεκτήματα: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Had to pee."
Πλεονεκτήματα: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Μειονεκτήματα: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Πλεονεκτήματα: "Passengers nice"
Μειονεκτήματα: "Food options not everyone eats chicken"
Πλεονεκτήματα: "Too upset to continue senseless survey"
Μειονεκτήματα: "Vacation ruined"
Μειονεκτήματα: "Only water or coffee/tea. Not even soda."
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."
Πλεονεκτήματα: "Flight timeliness and crew."
Πλεονεκτήματα: "Everything was smooth"
Μειονεκτήματα: "I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Πλεονεκτήματα: "Value for money"
Μειονεκτήματα: "Boarding process really needs to improve. There is usually a chaos during boarding"
Μειονεκτήματα: "Jet was ancient and entertainment system was a joke"
Πλεονεκτήματα: "On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable."
Μειονεκτήματα: "Stop misleading passengers to make money"
Μειονεκτήματα: "More nice crew. TV on the plane"
Μειονεκτήματα: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Πλεονεκτήματα: "Plenty of legroom, friendly crew"
Μειονεκτήματα: "Delays were not communicated at all. Plane was very old with no seat back entertainment or in flight magazine. A large piece of the plane fell off on takeoff and hit a passenger in the head. The crew tried to jam it back in place but it was obvious it would not stay put. It fell off two more times."
Πλεονεκτήματα: "The seat was great, the plane was good"
Μειονεκτήματα: "2.5 hours late, ground crew horrible."
Μειονεκτήματα: "We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund"
Πλεονεκτήματα: "Everything was easy and comfy"
Μειονεκτήματα: "The staff and crew at Norwegian were not friendly. Boarding was a mess. The plane smelled very bad and was uncomfortable to sit."
Μειονεκτήματα: "Be on time and not spending my night at the airport because i lost the flight and they could not find anything earlier. I will never travel with kiwi again."
Πλεονεκτήματα: "Excellent flight. Can't beat it for the price."
Μειονεκτήματα: "We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though."
Πλεονεκτήματα: "See comments on other leg."
Μειονεκτήματα: "See comments on other leg."
Πλεονεκτήματα: "2 empty seats next to me, can’t beat that."
Μειονεκτήματα: "Flight was delayed 2hrs because of “technical difficulties.”"
Μειονεκτήματα: "More movie choices. Food okay for the price."
Πλεονεκτήματα: "The plane experience was on par with all the other economy flights I experienced in the last 15 years. The only difference is that other carriers charge much more for the Boston - Rome route. Thank you Norwegian Air!"
Πλεονεκτήματα: "Excellent flight. Smooth."
Πλεονεκτήματα: "On time Clean and modern airplane"
Μειονεκτήματα: "Boarding room at CDG is too small Can’t choose seat for free"
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Μειονεκτήματα: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Πλεονεκτήματα: "Great plane and crew. More than I expected"
Μειονεκτήματα: "Norwegian airlines handling of their 3 hour delay and subsequent missing of connection flight."
Πλεονεκτήματα: "Food was pretty good considering it’s airline food. Featured the headrest flaps for more comfort when you doze off. Decent movie and show choices. I like the way you can order snacks, drinks or even duty free items on the display and have them quickly."
Μειονεκτήματα: "Not very quick in picking up the trash. Tray tables too low."
Πλεονεκτήματα: "Worst ever. Never recommend to anyone."
Μειονεκτήματα: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Πλεονεκτήματα: "The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great"
Μειονεκτήματα: "*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA."
Μειονεκτήματα: "My cousin was not allowed to board because her passport was about to expire in less than 3 months and Norwegian did not refund her ticket or offer her a credit of any sort or schedule her for the next flight out after her passport issue was taken care of. She lost her whole ticket fare and I was forced to travel alone. No customer service no consideration - nothing. Will never fly Norwegian again."
Πλεονεκτήματα: "Got home an hour early"
Μειονεκτήματα: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Πλεονεκτήματα: "Oslo airport was nice"
Μειονεκτήματα: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Πλεονεκτήματα: "TV screens in backs of seats"
Μειονεκτήματα: "Generally not a comfortable flight. Boarding took ages both ways. I’m generally not down for ‘budget’ international flights - without adding the $60 meal service each way they don’t even offer you a water, let alone a coffee. I had to ask for water in the back and they were stingy about giving it out insisting they had to go in little plastic cups, very inconvenient."
Πλεονεκτήματα: "Plenty of movies on the airline, dreamliner plane."
Μειονεκτήματα: "Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous."
Πλεονεκτήματα: "If the format is ordering food there's suppose I be a good standard of service. And there isn't. Also they didn't have earphones for sale-- if they're not handing them for free st least make sure you have some for sale."
Μειονεκτήματα: "There is no organization when boarding due mainly to the staff's poor training/handling of groups. I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours."
Πλεονεκτήματα: "Plane was new - clean"
Μειονεκτήματα: "I flew business class which really is just bigger seats/more legroom than economy. One of the 2 heads was out of order in business class. Also no earphones/headsets were available - even for sale. The food was equivalent to economy and you had to pay for additional “snacks”"
Μειονεκτήματα: "Lavatories broken and smelly, tray table broken."
Πλεονεκτήματα: "Fast and easy boarding"
Μειονεκτήματα: "I ordered red wine from the screen, waited 45 minutes, and then, because I hadn't used that system before, got up and inquired about it. The flight attendants looked like I was bothering them and just told me I had to wait. I said ok no problem. An hour and a half later, still no wine. I got up to ask about it and they, again, looked annoyed, doubted that I had ordered it, looked it up on their computer, and gave it to me eventually without any apology whatsoever. The most unfriendly staff I have had on an airplane. I understand it's a budget airline, but there is no need for that poor level of service."
Πλεονεκτήματα: "Just a short flight, but boarding was smooth anefficient. They opened the back door to the plane to allow those at the back to board near their seats. Genius! And none of the zoned-boarding mumbo-jumbo. Love Norway and Norwegian!"
Πλεονεκτήματα: "They accept two pieces of luggage per person. Great customer service"
Πλεονεκτήματα: "Self check-in and boarding procedures Seat spacing"
Μειονεκτήματα: "Mobile App could be better Amenities"
Πλεονεκτήματα: "Friendly crew. Excellent entertainment system."
Μειονεκτήματα: "Delayed boarding. Poor food quality for a ridiculously high price."
Πλεονεκτήματα: "The price was prime and the quality of service was top notch. Best, in-flight meal I have ever had and the plane had some cool tech too. So for a nerd like me, it was awesome."
Μειονεκτήματα: "See aforementioned notes on luggage troubles."
Πλεονεκτήματα: "Comfortable seats, entertainment system, good meals, friendly crew!"
Πλεονεκτήματα: "Brand new plane 2 chargers per seat Don't overbook/overcrowd flights Didn't charge for checked luggage"
Πλεονεκτήματα: "My coat was stolen inside the flight, nobody from the airline was able to help. very poor service"
Μειονεκτήματα: "no real effort or offer to be compensated we are still with cold temperatures here in Sweden - Holland, my coat goes missing in the cabin and the only explanation is, this could happen to anybody!"
Μειονεκτήματα: "Paid for preferred seating, Everyone was crowded onto a bus, then up onto jetway. Preferred seating was not allowed to board first"