Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "The entertainment did not work good the entire flight"
Μειονεκτήματα: "I could put my seat down, the button wasn’t working.."
Μειονεκτήματα: "Flight delayed"
Μειονεκτήματα: "Excelente fly"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "Very helpful and accommodating"
Πλεονεκτήματα: "Crew was attentive"
Μειονεκτήματα: "We sat on the runway for an hour."
Πλεονεκτήματα: "Everything was on time"
Πλεονεκτήματα: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "Baggage delivery was terrible given airplane so close. It took way too long to begin. Mechanism kept stopping. Frankfurt Airport needs serious upgrade. People movers need to be installed to get passengers through that huge terminal. Signs are also confusing. I’m glad I will be routed through a different airport on the way home."
Πλεονεκτήματα: "Everything was fine except for the comfort."
Μειονεκτήματα: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Μειονεκτήματα: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Μειονεκτήματα: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Πλεονεκτήματα: "Short flight with efficient service and coffee"
Μειονεκτήματα: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Πλεονεκτήματα: "service was very good,"
Μειονεκτήματα: "Just a shirt flight, no problems"
Πλεονεκτήματα: "Went smoothly and without delays"
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Πλεονεκτήματα: "It was a short flight"
Μειονεκτήματα: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Lufthansa is amazing!"
Πλεονεκτήματα: "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
Μειονεκτήματα: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
Πλεονεκτήματα: "Boarding is efficient. Flight very smooth."
Μειονεκτήματα: "great crew"
Πλεονεκτήματα: "Great service and flight crew"
Μειονεκτήματα: "narrow seat"
Πλεονεκτήματα: "Ample leg room and comfortable seats."
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "And packed in like rolled up silk undergarments."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Μειονεκτήματα: "i could bring checked baggage from Bos-fra, fra-cdg, cdg-fra but it was taken from me on fra-bos flight as being too big! bag came out very late on baggage claim food was poor, they ran out of food, it was served late in my section and there was no choice left. one option only which i could not eat."
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"
Πλεονεκτήματα: "fast, efficient, on time. Friendly crew"
Πλεονεκτήματα: "in flight entertainment, bathrooms, and charging capability"
Μειονεκτήματα: "Not enough service/availability of water"
Μειονεκτήματα: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Μειονεκτήματα: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."
Πλεονεκτήματα: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Μειονεκτήματα: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Μειονεκτήματα: "The flight attendants that provided service in my row where not very friendly and at times rude."
Πλεονεκτήματα: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Μειονεκτήματα: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Πλεονεκτήματα: "Everything went well. It was a smooth flight."
Πλεονεκτήματα: "The crew was very attentive."
Μειονεκτήματα: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."
Πλεονεκτήματα: "The flights and food were good. no problems there."
Μειονεκτήματα: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Μειονεκτήματα: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."
Πλεονεκτήματα: "Yes, crew was excellent"
Μειονεκτήματα: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Μειονεκτήματα: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Πλεονεκτήματα: "Guess what, we took off and arrived on time!"
Μειονεκτήματα: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Πλεονεκτήματα: "The food."
Μειονεκτήματα: "The seat are so narrow"
Πλεονεκτήματα: "Staff efficient."
Μειονεκτήματα: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Πλεονεκτήματα: "I slept the whole way through"
Πλεονεκτήματα: "Nice staff, comfortable."
Μειονεκτήματα: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Πλεονεκτήματα: "Great flight, friendly crew, good food, entertainment was ok"
Μειονεκτήματα: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Μειονεκτήματα: "The seats were very uncomfortable"
Πλεονεκτήματα: "The crew is great. Did everything within their abilities to be comfortable"
Μειονεκτήματα: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Πλεονεκτήματα: "The crew was very kind"
Μειονεκτήματα: "Nothing :)"
Πλεονεκτήματα: "The crew was so amazing and friendly!!"
Πλεονεκτήματα: "Crew were pleasant."
Μειονεκτήματα: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Πλεονεκτήματα: "Softest landing ever"
Μειονεκτήματα: "Not much entertainment but a domestic flight"
Πλεονεκτήματα: "Comfortable seats and attentive crew!"
Μειονεκτήματα: "Old movies not up to date."
Πλεονεκτήματα: "Upgraded to business class"
Μειονεκτήματα: "Flight delayed an hour & half"
Μειονεκτήματα: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Πλεονεκτήματα: "Seat room good. Food very good. Flight attendants excellent."
Μειονεκτήματα: "Nothing comes to mind at this time."
Πλεονεκτήματα: "A female pilot! Nice crew. Clean bathroom."
Μειονεκτήματα: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."
Πλεονεκτήματα: "Pleased with everything."
Πλεονεκτήματα: "Good leg room. Tasty meals. A good variety of entertainment options."
Μειονεκτήματα: "The seat next to me was open and they moved someone over next to me."
Μειονεκτήματα: "Long connection"
Πλεονεκτήματα: "Great leg room."
Μειονεκτήματα: "The food was just ok."
Πλεονεκτήματα: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Πλεονεκτήματα: "Comfortable flight, friendly crew. Would fly again!"
Μειονεκτήματα: "Food could have been better"
Πλεονεκτήματα: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Μειονεκτήματα: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."
Μειονεκτήματα: "Not very many current movies, very cramped."
Πλεονεκτήματα: "I would have like to have more options and live news an sporting activities on the flight."
Πλεονεκτήματα: "Everything worked well."
Μειονεκτήματα: "Movie selection could be lager."
Πλεονεκτήματα: "Excellent meal and very friendly staff."
Μειονεκτήματα: "The cabin temperature seemed pretty warm."
Πλεονεκτήματα: "On time and smooth travel."
Μειονεκτήματα: "No choice in dinner items."
Πλεονεκτήματα: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Πλεονεκτήματα: "Food and movies were great!"
Μειονεκτήματα: "Couldn't afford a seat with leg space."
Πλεονεκτήματα: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Μειονεκτήματα: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Πλεονεκτήματα: "great plane and food and crew"
Μειονεκτήματα: "cant pre book luggage way too expensive for bags"
Πλεονεκτήματα: "Flight was fine, service good, and our seat choice excellent."
Μειονεκτήματα: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Μειονεκτήματα: "I lost my luggage!!!"
Πλεονεκτήματα: "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Μειονεκτήματα: "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."
Πλεονεκτήματα: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"
Μειονεκτήματα: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."
Πλεονεκτήματα: "The biz class seat and bed"
Μειονεκτήματα: "The olives in the salad."
Πλεονεκτήματα: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Μειονεκτήματα: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "Packed flight. No food available ( even for purchase) in economy"
Πλεονεκτήματα: "Uneventful flight. Adequate legroom. On time flight schedule"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "prompt, friendly, and professional!"
Μειονεκτήματα: "TOmato Croissant nasty!"
Μειονεκτήματα: "I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Πλεονεκτήματα: "The crew and the food"
Μειονεκτήματα: "The entertaiment selection. Should get better movie, TV and news selection"
Μειονεκτήματα: "Rude staff"
Μειονεκτήματα: "The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew"
Πλεονεκτήματα: "Seat super small, could not avoid touching other passengers, I am not obese."
Μειονεκτήματα: "One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier."
Μειονεκτήματα: "Better food choices."
Πλεονεκτήματα: "Crew was super friendly!"
Μειονεκτήματα: "The preferred passenger security line was a total scrum - worst part of our holiday"
Πλεονεκτήματα: "The crew was super nice and very helpful!!! Wine included was awesome."
Μειονεκτήματα: "The boarding process was chaotic. My TV screen kept going in and out. We"
Μειονεκτήματα: "Crews service"
Μειονεκτήματα: "The airline changed my seats after giving me boarding passes and I had to pay to get better seats. That is no t acceptable"
Πλεονεκτήματα: "Seats were nice"
Μειονεκτήματα: "Complementary water... It was a decently long fly not to offer anything."
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Boarding and ticketing bin Berlin took over an hour and a half."
Μειονεκτήματα: "We never made it to Phoenix with BA"
Πλεονεκτήματα: "Service and welcome was great."
Μειονεκτήματα: "Entertainment system was old and screen was not working the first 2 hours."
Πλεονεκτήματα: "Meals, crew, movies"
Μειονεκτήματα: "No USB connection."
Πλεονεκτήματα: "On time and comfortable flight."
Μειονεκτήματα: "No free snacks."
Πλεονεκτήματα: "Crew was friendly and efficient"
Μειονεκτήματα: "No free food or drinks"
Μειονεκτήματα: "2 Hours delay I lost my connection it took like 10 more hours to get to my destination I finally got to my destination my luggage was misiing today is Tuesday July 24th and I’m still waiting no luggage and dress with the same clothes since Sunday"
Πλεονεκτήματα: "Beautiful plane. Cool black leather seats. Extremely nice crew."
Μειονεκτήματα: "No tv our power source"
Πλεονεκτήματα: "crew was great, food was very good"
Μειονεκτήματα: "entertainment bit old, too many Indian movies"
Πλεονεκτήματα: "I liked that they had a veggie option for food for dinner service."
Μειονεκτήματα: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Μειονεκτήματα: "Poor service and communication"
Πλεονεκτήματα: "Shorter flight--OK"
Πλεονεκτήματα: "The prompt take off and landing..."
Μειονεκτήματα: "Cancelled for no reason"
Πλεονεκτήματα: "Comfort, crew"
Πλεονεκτήματα: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Μειονεκτήματα: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Πλεονεκτήματα: "Quick easy flight"
Μειονεκτήματα: "Was delayed and plane wasnt cleaned pre boarding"
Πλεονεκτήματα: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Μειονεκτήματα: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Πλεονεκτήματα: "A direct flight from SD to London."
Μειονεκτήματα: "I have been using this direct flight since they restarted the route a few years ago. Standards seem to be slipping. For this flight we were not offered champagne at the beginning of the flight and the meal and "breakfast" were very meager, with small portions."
Πλεονεκτήματα: "Everything was okay! The plane was kind of empty and that why the service was excellent, the crew very friendly."
Πλεονεκτήματα: "Movie choices were great."
Μειονεκτήματα: "I ordered a vegetarian meal well before day of flight. They said they did not have my order. Thankfully there were still vegetarian options (and I was at back of plane)."
Πλεονεκτήματα: "Flight on time, flight attendants were great."
Πλεονεκτήματα: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Πλεονεκτήματα: "Crew was very helpful with an issue I had with my second flight"
Μειονεκτήματα: "No complementary snacks"
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Πλεονεκτήματα: "Great staff. Helpful and friendly. I had a comfy seat on the aisle and the plane wasn't crowded so I had an empty seat between me and the next passenger. The food was good. The movie/TV options were fun. I was entertained the whole way to London."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "No 'service'. No sign of crew. Screen didn't work. Not a lot for the money!!!"
Μειονεκτήματα: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."
Μειονεκτήματα: "The service was terrible and staff was unpleasant"
Μειονεκτήματα: "Delayed and poor food"
Μειονεκτήματα: "Huge disappointment - food was inedible and on our connection we had to pay even for water. Huge drop in service and I've flown BA for years."
Πλεονεκτήματα: "I was not able to get one glass of water to take my medication, without having to pay for it. British Airways has become one of the worse airlines."
Μειονεκτήματα: "general boarding en mass.prefer orderly by "zone" boarding"
Πλεονεκτήματα: "The staff was wonderful, very caring and courteous."
Πλεονεκτήματα: "Crew fabulous. Comfortable plane and seats."
Μειονεκτήματα: "This leg was fine. Would give BA high marks"
Πλεονεκτήματα: "I appreciated the flights taking off on time, the flight being attentive, and arriving on time."
Μειονεκτήματα: "We werent able to change our seats online and nor at the airport counter. So my husband and I had to sit separately on this long flight"
Μειονεκτήματα: "person in seat reclined and their seat hit my knees and was uncomfortable"
Πλεονεκτήματα: "Air Canada's fights to and from Regina to Milwaukee are way to long"
Πλεονεκτήματα: "Food was great"
Μειονεκτήματα: "Smoothly flight"
Πλεονεκτήματα: "Ease of travel"
Μειονεκτήματα: "The food was horrible on the plane"
Πλεονεκτήματα: "Indifferent crew and confused/disorganised service!"
Μειονεκτήματα: "Crew needs to be more engaging and helpful..."
Μειονεκτήματα: "Baggage was left behind."
Πλεονεκτήματα: "We arrived safely"
Μειονεκτήματα: "Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions."
Μειονεκτήματα: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Πλεονεκτήματα: "I loved everything!"
Μειονεκτήματα: "Fatigue from job"
Πλεονεκτήματα: "The flight got delayed. Alternative flight was given but quiet a commute and pretty much the entire day of vacation is lost. Airlines did not take care of any compensation."
Πλεονεκτήματα: "Well designed comfortable sleeping Pods"
Πλεονεκτήματα: "Airfare is very reasonable. Food on the planes are average. Service is average."
Μειονεκτήματα: "Flight was delayed from Vancouver to Portland"
Πλεονεκτήματα: "Friendly crew, good food and comfortable seats"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "No food, no entertainment. Very uncomfortable plane"
Πλεονεκτήματα: "Clean plane. Polite staff"
Μειονεκτήματα: "Little leg room"
Πλεονεκτήματα: "Direct flight"
Μειονεκτήματα: "Very economical; bland minimal food; no complimentary wine. Flew with Air NZ to auckland in April; food and wine offered throughout flight. Flight attendants didn't smile or engage with passengers; treated service like a job they had to do"
Μειονεκτήματα: "AC employees gave us contradictory and wrong information about clearing Canadian Customs in Vancouver, so we were unable to get through all the arrival and transfer procedures and had to go on without our luggage. Our delayed baggage was delivered to us 2 days after our arrival. Probably there was not enough time allowed for our connection in Vancouver (about 90 minutes). We were going from Japan to the US via Canada."
Πλεονεκτήματα: "Son enjoyed seeing Niagara Falls from the air"
Πλεονεκτήματα: "The upgrade with the food, and the entertainment"
Πλεονεκτήματα: "Good food at consistent times"
Μειονεκτήματα: "Few entertainment options and definitely blow par compared to other airlines traveling between same destinations Tiny and uncomfortable seats"
Πλεονεκτήματα: "Crew was fine, food was fine, entertainment was fine."
Μειονεκτήματα: "The flight was delayed by an hour, which prompted the agent in Beijing to change my connection in Vancouver to 7 hours later!!! However, when I arrived in Vancouver, I made it to the gate of my original connection hoping to get on anyway, but because the agent in Beijing changed my connection before I left, my original connection was full and I was stuck in Vancouver airport for 5-6 hours. Complete waste of my time and completely unnecessary."
Μειονεκτήματα: "Most uncomfortable seating that one can have. I will never fly rouge again."
Πλεονεκτήματα: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
Μειονεκτήματα: "Too hot and cramped"
Μειονεκτήματα: "Losing my bag, someone took it by mistake, but all turned out well."
Πλεονεκτήματα: "Crew was lovely. Boarding flight was easier as we were alou d to go on first with small child"
Μειονεκτήματα: "Not a lot of space on flight. The food could be improved."
Πλεονεκτήματα: "Nothing, from your rude gate agents and closing the gates far too early when passengers are waiting in excessively long lines at customers to in flights systems being broken, your service is abhorrent."
Μειονεκτήματα: "Your gate agents refusing to keep the gates open to the appropriate boarding times, you over priced food, being improsojed in our seats and no access to the toilets due to a 2 hour in flight food and beverage service. not receiving water until after 2 hours II the flight! And no second beverage offered on a 5 hour flight!"
Μειονεκτήματα: "Crew was rude and poor communicators."
Πλεονεκτήματα: "The whole experience was excellent."
Πλεονεκτήματα: "Good entertainment options, roomy seats"
Μειονεκτήματα: "Nothing I can complain about really."
Μειονεκτήματα: "delay after delay after delay. And the boarding location is shameful."
Μειονεκτήματα: "Customer service"
Πλεονεκτήματα: "Cabin crew were really nice."
Μειονεκτήματα: "The media selection was minimal."
Μειονεκτήματα: "Spending the entire flight with my knees wedged into the the back of the seat in front of me was painful. I'm 6'2" which is not unusually tall. So greedy and careless for Air Canada to put the seat rows so close, selling an extra row of seats while causing pain for all the tall passengers."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "Nothing much for breakfast"
Πλεονεκτήματα: "On time and short! Everything was good"
Πλεονεκτήματα: "The flight was delayed long enough that I missed the connection flight but they put me on the earlier flight so I did make the connection"
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Μειονεκτήματα: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Πλεονεκτήματα: "The food and entertainment were good."
Πλεονεκτήματα: "It was an easy flight and went smoothly."
Πλεονεκτήματα: "I liked the service. I dont like flying much but the stewdardes made me feel comfortable so it was a good flight"
Πλεονεκτήματα: "Sometimes, Air Canada was a help in rebooking."
Μειονεκτήματα: "Sometimes, Air Canada WASN'T any help in rescheduling! Can't get ANY help on-line, and finally made a two hour long distance call from Istanbul to the Canadian "Help Desk," with most of that time on "hold." (Similar to my time on "hold" when making other calls there!) London Heathrow Air Canada service desk was a GREAT HELP, however - once we got there."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Μειονεκτήματα: "The security at the airport kept calling me a prostitute and verbally harassed me at the secondary inspection room. They looked down on my because I'm an orphan. Plus my luggage got lost as soon as I landed on Vegas, the staff were rude to me and gave me attitude."
Πλεονεκτήματα: "I was not expecting much from the small aircraft, but there was so much leg room that my very tall husband actually fit in the seat and his knees didn't touch the seat in front of him like usual. And, there was an in-flight entertainment system, also unexpected. Kept the kids happy."
Μειονεκτήματα: "I gave 1 star for food because there wasn't any. Air North has cookies."
Πλεονεκτήματα: "Staff on air canada flights are always pleasant. Movies make the flight go by quickly - good selection."
Μειονεκτήματα: "The flight was delayed for reasons that were not communicated to the waiting passengers. The plane was there and seemed ready to go. Perhaps they were fueling up, unsure. Those around me were getting restless as many had connecting flights that were being impacted. Perhaps if updates were given as to why the delay was taking place, it would have settled some of the passengers."
Μειονεκτήματα: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Μειονεκτήματα: "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
Μειονεκτήματα: "No food. Beverage only."