Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Best airline"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very responsive. The dinner food was good."
Μειονεκτήματα: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Πλεονεκτήματα: "Very helpful and accommodating"
Πλεονεκτήματα: "Everything very excellent"
Πλεονεκτήματα: "The best."
Πλεονεκτήματα: "My luggage never arrived in Munich"
Πλεονεκτήματα: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."
Μειονεκτήματα: "Flew to Grand Rapids turned around to Chicago and then flew back to Grand Rapids"
Πλεονεκτήματα: "Big airplane:)"
Μειονεκτήματα: "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"
Πλεονεκτήματα: "Friendly and helpful crew."
Μειονεκτήματα: "Seats not comfortable at all causing loss of sleep and terrible back ache."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "The crew was very welcoming"
Μειονεκτήματα: "My overall experience was good"
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Went as expected no hiccups. Very well run pleasant staff. Good all-around service."
Μειονεκτήματα: "A bit warm mid flight."
Πλεονεκτήματα: "Very stable aircraft with attentive staff"
Πλεονεκτήματα: "Great entertaining system"
Πλεονεκτήματα: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Πλεονεκτήματα: "Everything was smooth"
Πλεονεκτήματα: "It is comfortable. Some of the crew are very nice and friendly!"
Μειονεκτήματα: "The food is not tasty, and some of the crew are not nice!"
Πλεονεκτήματα: "trip was pretty nice"
Μειονεκτήματα: "service excellent"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Still didn't get to destination. Two hours delayed was enough to make me miss the connection flight which result in a extra 7 hours wait in Munich for a 9 hours total. But they compensate all that with a 10 euros voucher, well worth the trouble."
Πλεονεκτήματα: "Missed the connection"
Μειονεκτήματα: "Felt helpless and frustrated."
Πλεονεκτήματα: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Μειονεκτήματα: "My luggage was lost"
Πλεονεκτήματα: "Good service,always smiling flight attendants,"
Μειονεκτήματα: "Small tight chairs."
Πλεονεκτήματα: "Lufthansa crew is the best"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "The flight was on time, smooth connection"
Πλεονεκτήματα: "No problems. As could be expected. Would do again."
Πλεονεκτήματα: "Depart on time. Entertainment excellent"
Μειονεκτήματα: "All good"
Πλεονεκτήματα: "Short trip, but nice crew."
Πλεονεκτήματα: "Good Airline, perfect service"
Πλεονεκτήματα: "Comfortable seats,good movies,fast service"
Μειονεκτήματα: "Everything was great nothing to don't like"
Πλεονεκτήματα: "Lots of space."
Μειονεκτήματα: "The food was just okay."
Πλεονεκτήματα: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Μειονεκτήματα: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Μειονεκτήματα: "Little more leg room would be nice"
Πλεονεκτήματα: "Everything was good, on time and without problems"
Μειονεκτήματα: "Chairs might have been more comfortable"
Πλεονεκτήματα: "Great airline. Crew were friendly and helpful."
Πλεονεκτήματα: "Worst flight experience EVER"
Μειονεκτήματα: "Still have not found our lost bags"
Μειονεκτήματα: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."
Πλεονεκτήματα: "Great service and relaxing flight"
Πλεονεκτήματα: "Service wonderful Seating and cleanliness excellent"
Πλεονεκτήματα: "Everything was impeccable"
Μειονεκτήματα: "Nothing except the rude passagers. But that is out of the hands of the airline.."
Πλεονεκτήματα: "The staff was amazing. Took care of the flight well."
Μειονεκτήματα: "The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again."
Μειονεκτήματα: "The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew"
Πλεονεκτήματα: "Blanks were comfy, staff very friendly and the food was tasty"
Μειονεκτήματα: "One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well."
Μειονεκτήματα: "Waited for over an hour for trams to retrieve us from the aircraft."
Μειονεκτήματα: "Don’t approach"
Πλεονεκτήματα: "Crew did their job that’s all. Not very friendly."
Μειονεκτήματα: "My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water."
Πλεονεκτήματα: "Service was good on the plane"
Μειονεκτήματα: "Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt"
Πλεονεκτήματα: "Great !"
Μειονεκτήματα: "Kosher meal a bit hard to open"
Μειονεκτήματα: "My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY."
Μειονεκτήματα: "Departing on time."
Πλεονεκτήματα: "Friendly crew,"
Πλεονεκτήματα: "The crew was friendly. The boarding process was very organized."
Μειονεκτήματα: "The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down)."
Μειονεκτήματα: "Seat in row ahead was broken, causing it to recline too far and not correctly return upright"
Μειονεκτήματα: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Μειονεκτήματα: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Πλεονεκτήματα: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Πλεονεκτήματα: "The flight from London to BWI is convenient for people who live in PG County"
Μειονεκτήματα: "The food and environment on the flight are boring"
Μειονεκτήματα: "Canceled for no reason ca"
Πλεονεκτήματα: "The plane was new. The crew was awesome and the flight short."
Πλεονεκτήματα: "the staff"
Μειονεκτήματα: "aircraft, food, entertainment"
Μειονεκτήματα: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Μειονεκτήματα: "Connecting flight experience"
Πλεονεκτήματα: "Good entertainment. More comfortable. The ride was smooth."
Μειονεκτήματα: "Service. Having to ask for my food being skipped and also having food choices."
Μειονεκτήματα: "Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript."
Πλεονεκτήματα: "smooth flight"
Μειονεκτήματα: "no dairy free food options"
Πλεονεκτήματα: "Everything was great! Good food and service. On time flight. No complaints!"
Μειονεκτήματα: "no air vents over seats"
Μειονεκτήματα: "Fight was delayed 30 minutes so we missed our connecting flight to Madrid. We are stuck in London for the night, the food is not edible at the hotel they gave us and now we are stuck rearranging all of our future travel plans because we can't get to Madrid until tomorrow. This is our worst travel experience ever. We will never fly British Airways again."
Πλεονεκτήματα: "Nice aircraft and decent service. Cleanliness was good."
Μειονεκτήματα: "The lie flat seats were good but cramped and claustrophobic near the head rest."
Μειονεκτήματα: "Food and service could be better."
Πλεονεκτήματα: "Flt attendants. Esp the english guy."
Μειονεκτήματα: "Once again just some measly pretzels."
Πλεονεκτήματα: "The entertainment on the plane was plentiful. The overall comfort was superb. The staff was very kind."
Μειονεκτήματα: "Everything was pretty enjoyable, however, the food really needs to step up. The food at business class lounge and on the plane were below average comparatively to other airlines and their business class offerings."
Μειονεκτήματα: "BTW, BA cancelled the flight from Chicago and changed it to AUS->DFW->LON->BOM. While returning, wheel chair assistant left my parents on the midway who can't walk much and don't understand English. This happened at DFW airport. Next time I will think twice to book with this airline."
Πλεονεκτήματα: "The women at BA in Chicago O'Hare airport were awesome Christine, Carole, Diane & ankther one but I forgot the last lady's name. Very polite attentive and professional. We had a difficult situation & they helped us get through our problem with the less stress as possible!"
Μειονεκτήματα: "Airplane food was a bit below average. Also there was not a good selection in music. I did not recognize 95% of the option of music to listen to."
Πλεονεκτήματα: "A lot of space for legs"
Μειονεκτήματα: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"
Μειονεκτήματα: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Μειονεκτήματα: "Middle seat, very cramped and I'm short"
Πλεονεκτήματα: "Check in staff was friendly, and flight attendants nice. Also liked not having to pay for the 2 servings of wine I had."
Μειονεκτήματα: "Food was very average and was served really late, after midnight local time. Special order meals were delivered to people and then there was a long gap before everyone's else's was served. btrzkfast very ordinary, but tea was decent"
Μειονεκτήματα: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Μειονεκτήματα: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Μειονεκτήματα: "Missed flight due to connection delay"
Πλεονεκτήματα: "The gate agent"
Μειονεκτήματα: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Μειονεκτήματα: "Everything was great about this flight, except that I had a row of seats that would not allow the arm rest to go down. So even though I had 2 empty seats to my left I could not utilize them, which would have made the flight so much better. When asked I was told that the "curve" of the plane would not allow it. This should have been mentioned when I booked and chose those seats."
Μειονεκτήματα: "Seat selection process was cumbersome."
Πλεονεκτήματα: "Food was good. Special meal request was well handled. Not lost in the shuffle."
Μειονεκτήματα: "Even paying high price for Economy Plus did NOT give me more space. Leg could be better but width wise seats are tight like coach. Hardly an elbow room. Make Eco+ seats wider to justify higher price !!!"
Μειονεκτήματα: "Worst flight ever! Crew very unprofessional. The plane was filthy and most seats did not recline. It was a night flight but they were unable to turn the lights off. We took off almost an hour later because they did not have ice nor snacks."
Πλεονεκτήματα: "Everything was great! Thank you so much!"