Πλεονεκτήματα: "Entertainment was great, excellent movie selections, and games."
Μειονεκτήματα: "Great customer service"
Μειονεκτήματα: "You could have had my luggage arrive. Now I don’t know where it is"
Μειονεκτήματα: "After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication."
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Μειονεκτήματα: "The seats in coach are incredible small and the seats reclines way to far."
Πλεονεκτήματα: "Very short flight so pretty standard."
Μειονεκτήματα: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Μειονεκτήματα: "Boarding time needs to be longer. Also, too little time between connecting flights."
Πλεονεκτήματα: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Μειονεκτήματα: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Μειονεκτήματα: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Πλεονεκτήματα: "Good, in-flight entertainment"
Μειονεκτήματα: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Πλεονεκτήματα: "The buttered pretzel was nice, and different."
Μειονεκτήματα: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Μειονεκτήματα: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Πλεονεκτήματα: "upgrade to business class"
Μειονεκτήματα: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Μειονεκτήματα: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Πλεονεκτήματα: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Μειονεκτήματα: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Μειονεκτήματα: "It was very late, with us on it."
Πλεονεκτήματα: "Pretty much on time even with snow conditions!"
Μειονεκτήματα: "Coffee was pretty much cold."
Πλεονεκτήματα: "2 snacks .. friendly flight attendants .. early arrival"
Μειονεκτήματα: "seat pitch a bit tight"
Πλεονεκτήματα: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Μειονεκτήματα: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Πλεονεκτήματα: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Πλεονεκτήματα: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Μειονεκτήματα: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Πλεονεκτήματα: "They are the best airline flying to Boston."
Πλεονεκτήματα: "The staff was very attentive."
Πλεονεκτήματα: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I was concerned the connections would be too tight but it worked out great!"
Μειονεκτήματα: "Business class service The hostess forgot my request twice. ..."
Πλεονεκτήματα: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Μειονεκτήματα: "NOTHING"
Πλεονεκτήματα: "BEST FLIGHT OF MY LIFE"
Μειονεκτήματα: "NOTHING"
Πλεονεκτήματα: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Μειονεκτήματα: "I would have loved a video"
Πλεονεκτήματα: "On time great crew. Free wine that is Swiss air."
Πλεονεκτήματα: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Μειονεκτήματα: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Πλεονεκτήματα: "Entertainment options were pretty good."
Μειονεκτήματα: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Πλεονεκτήματα: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Μειονεκτήματα: "Not sure why loading is not by aisles, seems not that efficient"
Πλεονεκτήματα: "Crew were perfect food was fine"
Μειονεκτήματα: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Πλεονεκτήματα: "Great kosher food!"
Μειονεκτήματα: "Leg room"
Πλεονεκτήματα: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Μειονεκτήματα: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"
Μειονεκτήματα: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Πλεονεκτήματα: "Everything......"
Μειονεκτήματα: "None"
Πλεονεκτήματα: "Upgraded to business class. Very professional and attentive crew."
Πλεονεκτήματα: "Loved the entertainment. Food was great!"
Μειονεκτήματα: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Μειονεκτήματα: "No plugs for USB chargers in economy. Entertainment units were broken."
Πλεονεκτήματα: "service personnel were excellent. Espresso is great."
Μειονεκτήματα: "Business class main meal was disappointing."
Πλεονεκτήματα: "Flight attendants were sympathetic and helpful."
Μειονεκτήματα: "Delay after the pilot ensured we would arrive on time with the delay."
Πλεονεκτήματα: "Attentive crew"
Μειονεκτήματα: "Long wait for baggage at destination"
Πλεονεκτήματα: "Got upgraded to business class and had the best flight of my life!"
Πλεονεκτήματα: "Polite crew"
Μειονεκτήματα: "The service and food was excellent. There is no question about dislike"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Beef main course overcooked and dry."
Μειονεκτήματα: "More space on economy for long flights."
Μειονεκτήματα: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Μειονεκτήματα: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Πλεονεκτήματα: "Best flight crew I've ever had."
Μειονεκτήματα: "A free upgrade to first class"
Πλεονεκτήματα: "It didn't crash."
Μειονεκτήματα: "Food no screaming babies . Comfy seats and armrests,"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Πλεονεκτήματα: "The crew was amazingly friendly, efficient, and hardworking."
Μειονεκτήματα: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Πλεονεκτήματα: "okayish"
Μειονεκτήματα: "delay could be complimented by faster speed"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Μειονεκτήματα: "They ran out of vegetarian options so I only could have salad, bread and butter"
Πλεονεκτήματα: "Everything was on time"
Μειονεκτήματα: "Luggage was lost."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Went as expected no hiccups. Very well run pleasant staff. Good all-around service."
Μειονεκτήματα: "A bit warm mid flight."
Μειονεκτήματα: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Μειονεκτήματα: "Still in Munich."
Πλεονεκτήματα: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Πλεονεκτήματα: "timely take off. frequent food and snack serving"
Μειονεκτήματα: "Prolonged stop over in Frankfurt"
Πλεονεκτήματα: "Comfortable seat. Food better than average"
Μειονεκτήματα: "Crew seemed a bit rude"
Μειονεκτήματα: "Cos it's terrible on lufthansa"
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Μειονεκτήματα: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Movie selection is very limited"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Crew !!!"
Μειονεκτήματα: "Very long distance to gate Z 69 with no time to cost my knee pain !!!"
Πλεονεκτήματα: "Service, friendly crews. Everything."
Μειονεκτήματα: "Simply the best.Thank you."
Πλεονεκτήματα: "Service was great"
Μειονεκτήματα: "Delay for one hour"
Μειονεκτήματα: "Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled"
Πλεονεκτήματα: "The downstairs lavatories are genius!"
Μειονεκτήματα: "Nothing!"
Μειονεκτήματα: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Μειονεκτήματα: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Very friendly staff!"
Μειονεκτήματα: "Monitor was very slow and at some moments not working at all (even after restart)"
Μειονεκτήματα: "Entertainment center was not working properly. Had to be rebooted twice."
Πλεονεκτήματα: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Πλεονεκτήματα: "Lufthansa - The best."
Μειονεκτήματα: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Μειονεκτήματα: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."