Μειονεκτήματα: "Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious"
Πλεονεκτήματα: "Comfortable and clean flight"
Μειονεκτήματα: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
Μειονεκτήματα: "They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy"
Πλεονεκτήματα: "Crew was friendly and boarding was fast and easy."
Μειονεκτήματα: "My luggage did not arrive with me."
Πλεονεκτήματα: "Crew was fine."
Μειονεκτήματα: "Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you."
Πλεονεκτήματα: "Zone boarding"
Μειονεκτήματα: "Very hot terminal quite sweaty"
Πλεονεκτήματα: "Worst seats of any airline"
Μειονεκτήματα: "Worst seats of any airline"
Μειονεκτήματα: "The worst flight I have ever had. I am tall and this large plane was fit only for dwarfs. My knees were jammed into the seat in front of me and I could not move during the 3.5 hour duration. As a result of this experience I will NEVER fly air canada again. From now on it's whatever airline can treat it's customers with dignity."
Πλεονεκτήματα: "Very good flight experience"
Μειονεκτήματα: "good planes, good services"
Μειονεκτήματα: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Πλεονεκτήματα: "Comfortable aisle seat"
Μειονεκτήματα: "Better first class deals"
Μειονεκτήματα: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Πλεονεκτήματα: "Flight attendant very pleased"
Μειονεκτήματα: "Can't use the entertainment, the jack to connect the headset was broken"
Πλεονεκτήματα: "On-line check-in was available."
Μειονεκτήματα: "It was very confusing as to where to get bag tags after encountering issue with printing from the machines. No reps were kind enough to spend 3 mins to look at my situation/case and provide immediate guidance. As a result, I missed my flight and needed to pay extra to get on one."
Πλεονεκτήματα: "The crew on the flights was great over all but everyone else that we encountered seemed confused, rude, and/or uninterested in helping anyone."
Μειονεκτήματα: "Multiple times on the trip we were told one thing only to be told the complete opposite by someone else a short time later. No two teams seemed to have any clue what the other was doing and there seemed to be no overarching strategy or systems in place company wide. We have flown with a baby many times on my airlines and this time was by far the worst- they do not seem like a family friendly airline at all."
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Μειονεκτήματα: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Early and informed consistently. Great experience."
Πλεονεκτήματα: "Air Canada is great"
Πλεονεκτήματα: "The overall process was painless and the flight was cheap"
Μειονεκτήματα: "Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them."
Πλεονεκτήματα: "Was able to get on an earlier flight which was really nice. was pretty packed but all in fairly comfortable. Food and entertainment options could improve."
Μειονεκτήματα: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Μειονεκτήματα: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Μειονεκτήματα: "Disappointing and awful. My flight got 5.5h delayed before even leaving. I was not even notified about that. I hope to receive a refund because it was the biggest inconvenine Air Canada has ever caused me."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "No leg room, no snack for a 5+ hour flight, a bit messy, no entertainment, not too comfortable"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "Crowded gate with not enough chairs because of so many delays. We were delayed too because of the other backups, but flight was great once we boarded. Not a big deal to us but might have been if we had a connecting flight after that. This was the small commuter flight area so maybe that's just how it goes."
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "Everything was as scheduled"
Μειονεκτήματα: "Nothing really"
Πλεονεκτήματα: "Good food and entitemint"
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Πλεονεκτήματα: "Everything went smoothly. Everyone was pleasant and respectful."
Μειονεκτήματα: "Delay after delay."
Μειονεκτήματα: "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"
Πλεονεκτήματα: "Food was decent, beverage service was frequent"
Μειονεκτήματα: "Service alarm button is in armrest, dings constantly during flight when people sleep on it"
Πλεονεκτήματα: "The only thing I liked is the fact that I arrived safely at my destination."
Μειονεκτήματα: "I did not like the three house delay in Toronto. And, of course, we were always told, it will be just a few more minutes each time so for three hours we were stuck, milling around @ the gate.....well actually between two gates because they kept changing gates.......waiting for the flight. If I'd know it was going to be 3 hours, I would have maybe gotten some food and wandered away to find a place that had a spot to sit. Instead, standing on one foot and then the other, hungry for three house while Air Canada got their #@%*# together and found a plane that actually functioned appropriately."
Μειονεκτήματα: "To have to pay for entertainment"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."
Πλεονεκτήματα: "Quick flight, well-done!"