Πλεονεκτήματα: "Crew was fine."
Μειονεκτήματα: "Boarding could have been more organized."
Μειονεκτήματα: "Plugs to charge devices"
Μειονεκτήματα: "Better drink selection"
Μειονεκτήματα: "It was good"
Πλεονεκτήματα: "The big snow storm cause a 6 hours delay from JFK to MAD, which made me missed my connection flight. Iberia didn't honor its responsibility to find me a connection flight and had no idea where my luggage was. I ended up paying for a train ticket with Renfe from MAD to VLC."
Μειονεκτήματα: "It is insane that Iberia didn't help me at all. Iberia should honor its responsibility to ensure the customer have a connection flight when there was a delay due to weather. They were not well trained to locate my luggage, and help me finding an alternative solution, i.e. Renfe train to MAD to VLC."
Πλεονεκτήματα: "Crew was mostly attentive and helpful."
Μειονεκτήματα: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Μειονεκτήματα: "We never made it to Phoenix with BA"
Μειονεκτήματα: "No complimentary drinks and very tight quarters"
Πλεονεκτήματα: "We made very good time. Crew members were courteous and helpful. Check in was very easy. ."
Μειονεκτήματα: "Uncomfortable and tight seating on the 787. No room to walk around on 7 + hour trip."
Πλεονεκτήματα: "Crew was pleasant and food service was good"
Μειονεκτήματα: "Not a very big or good quality selection of movies and viewing screens were hard to see"
Πλεονεκτήματα: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Μειονεκτήματα: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Πλεονεκτήματα: "The new Dreamliner made for the smoothest, quietest flight I've ever taken."
Μειονεκτήματα: "We had a horrible experience in boarding BA both in Chicago and returning from London. In both instances, our seats were held back, told the flight was oversold (we booked 90 prior to the flight, and almost didn't get on the flight returning home. Our confirmed flight was meaningless. I'll never use Kayak again."
Πλεονεκτήματα: "Flight was fine, staff friendly and caring"
Μειονεκτήματα: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Πλεονεκτήματα: "Upgrade to premium economy on lagos - London"
Μειονεκτήματα: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"
Πλεονεκτήματα: "Clean, new airplane."
Μειονεκτήματα: "Seats very cramped; no free tea or coffee?!"
Μειονεκτήματα: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Μειονεκτήματα: "My flight was cancelled in the middle of the night "due to weather", however, every other flight took off that day from Gatwick without even a delay. British Airways offered nothing in return for a missed connection which cost me almost 1000$ in total and 2 missed days of work. Their customer service is horrendous and basically, they simply didn't care."
Μειονεκτήματα: "Seat space too cramped"
Πλεονεκτήματα: "Quick n easy"
Μειονεκτήματα: "No complimentary snack or even water."
Μειονεκτήματα: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Πλεονεκτήματα: "The staff"
Μειονεκτήματα: "We got delayed for 2h. Also,I traveled with BA before and I received an eye sleeping mask and a thooth brush, but this time those items were not provided. The blanket was smelling quite bad."
Πλεονεκτήματα: "Nothing about wheelchairs"
Μειονεκτήματα: "When arrived they don't take wheelchairs"
Πλεονεκτήματα: "The flight was on time"
Μειονεκτήματα: "The airline is very mechanical Customer service in non personal and robotic"
Πλεονεκτήματα: "Behavior of board personnel"
Μειονεκτήματα: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Μειονεκτήματα: "Snacks were good!"
Μειονεκτήματα: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."
Πλεονεκτήματα: "The crew was amazing."
Πλεονεκτήματα: "On time and the crew are nice"
Μειονεκτήματα: "Boarding needs more organization and food need To improve and some entertainment"
Μειονεκτήματα: "All snacks and drinks were for purchase. Not even free water!"
Πλεονεκτήματα: "The crew was very attentive"
Μειονεκτήματα: "The flight was a bit delayed. Overall a good experience!"
Πλεονεκτήματα: "Plane captain very informative"
Μειονεκτήματα: "Airport ground staff very unhelpful"
Μειονεκτήματα: "We started out over 1 hour late. When we arrived in Heathrow we weren't able to take the aircraft to the gate, instead we had to wait for over 30 min for the bus to take us to the terminal which made me miss my connecting flight by minutes. Very frustrating"
Πλεονεκτήματα: "The flight was reasonably priced."
Μειονεκτήματα: "British Air flight attendants kept bumping into me, hitting my face with curtains, etc but never once apologized for the inconvenience. They would not provide water on a three hour flight! Their competitors provide that and a snack for similar length flights. Their boarding process is also the most chaotic I've ever experienced. I will never fly with them again."
Πλεονεκτήματα: "A great crew member or more can make a flight so much better."
Μειονεκτήματα: "Update your entertainment systems. Head jack was broken and system old."
Πλεονεκτήματα: "The crew was very efficient"
Μειονεκτήματα: "The was really bad."
Πλεονεκτήματα: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Πλεονεκτήματα: "The food was amazing actually. The seats were the most comfortable I've ever had and he entertainment choices were endless. The flight attendants took our requests graciously and were always helpful and friendly."
Μειονεκτήματα: "Needs more airflow!!!! It got stuffy and warm."
Πλεονεκτήματα: "Excellent service. Condition of the airplane"
Μειονεκτήματα: "Boarding process a little chaotic."
Πλεονεκτήματα: "Short flight, but it was OK."
Μειονεκτήματα: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Πλεονεκτήματα: "Helpful staff nice attitudes, Boarding was excellent, as I needed special help. ditto on arrival."
Μειονεκτήματα: "Seats are too hard on the human back!"
Πλεονεκτήματα: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"
Πλεονεκτήματα: "Great modern plane with plenty of room. Food was great and loved the free wine."
Μειονεκτήματα: "Boarding could have been done more efficiently."
Μειονεκτήματα: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."
Μειονεκτήματα: "I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley."
Μειονεκτήματα: "Just a bad overall experience"
Πλεονεκτήματα: "The staff Food was plentiful"
Μειονεκτήματα: "Poor leg room Cabin too warm Poor boarding efficiency"