Μειονεκτήματα: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Πλεονεκτήματα: "Entertainment was great, excellent movie selections, and games."
Πλεονεκτήματα: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Πλεονεκτήματα: "Crew was amazing. Good food. Comfortable seats"
Μειονεκτήματα: "Music options along with the movies"
Πλεονεκτήματα: "Crew was great, seating comfortable."
Πλεονεκτήματα: "plane was clean"
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Μειονεκτήματα: "They asked me to pay for my luggages. It is strange"
Πλεονεκτήματα: "Food / movies"
Μειονεκτήματα: "Comfort/ staff"
Πλεονεκτήματα: "They had many snacks and meals. Staff was very friendly."
Μειονεκτήματα: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Μειονεκτήματα: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Μειονεκτήματα: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Πλεονεκτήματα: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Μειονεκτήματα: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."
Πλεονεκτήματα: "Absolutely amazing transatlantic flight with Swiss as always"
Πλεονεκτήματα: "The hospitality & staff were impeccable."
Πλεονεκτήματα: "Friendly and high quality service"
Πλεονεκτήματα: "Excellent, super-friendly crew, excellent meal"
Πλεονεκτήματα: "General attitude of staff"
Πλεονεκτήματα: "Staff"
Μειονεκτήματα: "Seats and handling of luggage"
Πλεονεκτήματα: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Μειονεκτήματα: "No complaints. Smooth from start to finish."
Πλεονεκτήματα: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Μειονεκτήματα: "Everything was great!"
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "The staff was excellent and friendly"
Μειονεκτήματα: "I didn't enjoy the food"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Πλεονεκτήματα: "It was quick and the crew was really nice!"
Μειονεκτήματα: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Μειονεκτήματα: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Πλεονεκτήματα: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Μειονεκτήματα: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Πλεονεκτήματα: "Friendly crew, decent meal, and above-average entertainment systems"
Μειονεκτήματα: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Μειονεκτήματα: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Πλεονεκτήματα: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Μειονεκτήματα: "Everything was good."
Πλεονεκτήματα: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Πλεονεκτήματα: "Food was good. Service was attentive."
Μειονεκτήματα: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Πλεονεκτήματα: "The crew was very nice, I felt bad for them as people were constantly complaining."
Μειονεκτήματα: "The tv's did not work, was extremely disappointing."
Μειονεκτήματα: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Πλεονεκτήματα: "Very little"
Μειονεκτήματα: "I paid extra for seat selections and then they did not give me those seats."
Πλεονεκτήματα: "Service, food was excellent. They went above and beyond."
Μειονεκτήματα: "Hard to say.. Comfort of economy section."
Πλεονεκτήματα: "Loved the entertainment. Food was great!"
Μειονεκτήματα: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Μειονεκτήματα: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Πλεονεκτήματα: "Flight attendants were sympathetic and helpful."
Μειονεκτήματα: "Delay after the pilot ensured we would arrive on time with the delay."
Πλεονεκτήματα: "Attentive crew"
Μειονεκτήματα: "Long wait for baggage at destination"
Πλεονεκτήματα: "That is wasn't crowded"
Μειονεκτήματα: "That I had a 5 hour delay and I was t informed about it earlier"
Πλεονεκτήματα: "Crew let me sleep!"
Μειονεκτήματα: "nothing to report since I slept!"
Πλεονεκτήματα: "Crew was kind and helpful."
Μειονεκτήματα: "Seats are so narrow and led room. Another bathroom is always a plus."
Πλεονεκτήματα: "Good staff, food, service"
Μειονεκτήματα: "No leg room for us tall people!"
Πλεονεκτήματα: "The crew was courteous and trying their best."
Μειονεκτήματα: "The boarding process was quite bad. Apparently their computer system was not working. Waiting, delays. Also, although it was absolutely not necessary they took our carry-on-s with the check-in luggage. Disappointed. First time with Swiss and I though Swiss in general are more organized. But no."
Πλεονεκτήματα: "Short flight was fine."
Μειονεκτήματα: "They didn't let me on the flight because I'm disabled pure discrimination"
Πλεονεκτήματα: "Great food and drink service."
Μειονεκτήματα: "Entertainment system is outdated relative to other airlines. A bit disappointing."
Πλεονεκτήματα: "Accommodating a lot more than American Airlines."
Πλεονεκτήματα: "Smooth and fast."
Μειονεκτήματα: "Headphones should be free. Also some free food would be nice."
Μειονεκτήματα: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Πλεονεκτήματα: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Μειονεκτήματα: "Everything was perfect."
Πλεονεκτήματα: "Very friendly and professional."
Μειονεκτήματα: "Better options in economy for food"
Πλεονεκτήματα: "Good to have on board internet"
Μειονεκτήματα: "Quicker boarding of passengers."
Μειονεκτήματα: "The flight was more than 4 hours late making us miss our connections"
Πλεονεκτήματα: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Πλεονεκτήματα: "The crew WAS amazing!"
Μειονεκτήματα: "Not a thing! It was perfect"
Πλεονεκτήματα: "In flight entertainment"
Μειονεκτήματα: "The plane was very hot."
Μειονεκτήματα: "Missed flight due to unnecessary delays"
Πλεονεκτήματα: "Crew and plane are great"
Πλεονεκτήματα: "The crew was wonderful, the food was great, the ride was wonderful."
Πλεονεκτήματα: "Love Delta. They will always be my #1 choice."
Μειονεκτήματα: "Seats aren’t super comfy, but that’s true of economy on any plane."
Μειονεκτήματα: "Boarding took a long time"
Μειονεκτήματα: "No in flight entertainment"
Πλεονεκτήματα: "Great flight"
Πλεονεκτήματα: "Each leg of the flight didn't take as long as initially purported."
Μειονεκτήματα: "The second leg of the flight from Seattle to Honolulu was rough. The plane was very outdated and the female flight attendant in comfort plus did not have any customer service. She repeatedly skipped our row, even with the call light on. For a long flight, especially with Delta this is unacceptable"
Πλεονεκτήματα: "I love that they have food on long flights and I get an hour of free WiFi because I have T-mobile."
Μειονεκτήματα: "Small seats but I’m tall so I have to live with it."
Πλεονεκτήματα: "Nothing more to say!"
Πλεονεκτήματα: "Delta was OK"
Μειονεκτήματα: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Πλεονεκτήματα: "Crew was good, plane was clean. We left on time and got in a bit early."
Μειονεκτήματα: "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
Πλεονεκτήματα: "Entertainment"
Μειονεκτήματα: "The plane was hot"
Πλεονεκτήματα: "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
Πλεονεκτήματα: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Μειονεκτήματα: "Nothing. No complaints."
Πλεονεκτήματα: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "Everything went off without a hitch."
Πλεονεκτήματα: "Great service, free movies, nice crew."
Μειονεκτήματα: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Πλεονεκτήματα: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Μειονεκτήματα: "Couldn’t pick my seat"
Πλεονεκτήματα: "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "The plane bathroom was old and junky"
Πλεονεκτήματα: "Free movies was nice, service friendly."
Μειονεκτήματα: "Long flight but shorter than scheduled, awesome."
Πλεονεκτήματα: "LGA caused massive delays due to construction."
Μειονεκτήματα: "Nice airplane with good seats and legroom"
Μειονεκτήματα: "I forgot my wired ear phone so I purchased the earphone. I knew i shouldn't expected anything for $2 but really I couldn't hear anything at all to watch the movie. It's used to be free, now even paid the quality of the stuff is really suck."
Πλεονεκτήματα: "On time. Good customer service. Easy route, no hassles."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Μειονεκτήματα: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Πλεονεκτήματα: "Quick and on time. Comfortable seats."
Μειονεκτήματα: "Not many movie options."
Πλεονεκτήματα: "The short flight was fine. Crew was friendly."
Μειονεκτήματα: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Πλεονεκτήματα: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Πλεονεκτήματα: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Πλεονεκτήματα: "What is the issue?"
Μειονεκτήματα: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Πλεονεκτήματα: "That my flight was on time"
Μειονεκτήματα: "Pretty much everything else about it"
Μειονεκτήματα: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."
Μειονεκτήματα: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."
Πλεονεκτήματα: "Timely departure."
Μειονεκτήματα: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Crew was fantastic!"
Μειονεκτήματα: "Perfect flight"
Πλεονεκτήματα: "The crew was good."
Μειονεκτήματα: "Poor planning on having the connection in terminals far apart from each other."
Μειονεκτήματα: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Food and seats"
Πλεονεκτήματα: "Everything was amazing. I didn’t like the part where my luggage was lost and I still have no idea when or if it will ever be found."
Μειονεκτήματα: "Having my luggage arrive at my destination with me."
Πλεονεκτήματα: "It was nice trip and comfortable"
Μειονεκτήματα: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."
Πλεονεκτήματα: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Μειονεκτήματα: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Πλεονεκτήματα: "Big airplane:)"
Μειονεκτήματα: "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"
Πλεονεκτήματα: "Underseat AC power and USB power was the highlight of the trip."
Μειονεκτήματα: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Late noisy too many children slow boarding"
Πλεονεκτήματα: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Μειονεκτήματα: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Πλεονεκτήματα: "The snack/ breakfast was not very good"
Μειονεκτήματα: "Long flight"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Crew was hospitable and flight was clean."
Πλεονεκτήματα: "Good food, service. Love that toilets are downstairs"
Μειονεκτήματα: "New planes are smaller and more cramped"
Πλεονεκτήματα: "New aircraft, clean, comfortable"
Μειονεκτήματα: "On time"
Μειονεκτήματα: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Πλεονεκτήματα: "Movies"
Μειονεκτήματα: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Πλεονεκτήματα: "The Lufthansa crew and planesnare always top notch."
Μειονεκτήματα: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Πλεονεκτήματα: "Entertainment system"
Μειονεκτήματα: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Πλεονεκτήματα: "On time-well organized!"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Πλεονεκτήματα: "Nice staff"
Μειονεκτήματα: "A little too warm for me."
Πλεονεκτήματα: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Food was completely tasteless - of very questionable quality"
Πλεονεκτήματα: "I always enjoy flights on Lufthansa. Very professional and nice crews."
Μειονεκτήματα: "More movie options would be good."
Πλεονεκτήματα: "Tans it time to Amman is too long and that is the most distressing"
Μειονεκτήματα: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Πλεονεκτήματα: "Planes were new. Delayed flights but caught up by staff."
Μειονεκτήματα: "Food was terrible. Check in process chaotic. Service was fair."
Μειονεκτήματα: "A man sitting behind me probably took off his shoes and it was just terrible to smell his stinky feet..."
Πλεονεκτήματα: "I was upgraded to economy plus"
Μειονεκτήματα: "The flight was delayed from Frankfurt"
Πλεονεκτήματα: "Flight was on time. Boarding was efficient"
Μειονεκτήματα: "Food and beverages were pretty stingy"
Πλεονεκτήματα: "Food wine and professional courteous staff. So much nicer than American airlines"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Μειονεκτήματα: "Nothing. They were great."
Μειονεκτήματα: "Not so friendly crew"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Really NOTHING!!!"
Μειονεκτήματα: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"
Πλεονεκτήματα: "Staff seemed super friendly and happy to help. Also got plenty of drinks!"
Μειονεκτήματα: "A better breakfast..."
Πλεονεκτήματα: "nothing"
Μειονεκτήματα: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Πλεονεκτήματα: "The crew was really good"
Πλεονεκτήματα: "Crew was great and welcoming"
Μειονεκτήματα: "Some features on screen did not work, also seat handle wasnt possible to lower"
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "Delay of almost 24 hours."
Πλεονεκτήματα: "I liked the window seat."
Μειονεκτήματα: "They didn’t talk much about the landing card."
Πλεονεκτήματα: "everything was good"
Μειονεκτήματα: "Needed a bit more food :)"
Μειονεκτήματα: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Μειονεκτήματα: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Πλεονεκτήματα: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Μειονεκτήματα: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"
Πλεονεκτήματα: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Μειονεκτήματα: "There was no soap in the toilet..."
Πλεονεκτήματα: "Food and entertainment is good"
Μειονεκτήματα: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Πλεονεκτήματα: "Friendly crew. On time. Clean. Comfortable."
Μειονεκτήματα: "All was fine."
Μειονεκτήματα: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Μειονεκτήματα: "No food only blueberry juice and water"
Μειονεκτήματα: "Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich."
Πλεονεκτήματα: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Μειονεκτήματα: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Μειονεκτήματα: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Πλεονεκτήματα: "It was comfortable and smooth."
Μειονεκτήματα: "It was all good."
Πλεονεκτήματα: "Was great on the way to Helsinki and extremely poor on the return trip."
Μειονεκτήματα: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"
Πλεονεκτήματα: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Μειονεκτήματα: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Πλεονεκτήματα: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Μειονεκτήματα: "We missed are connecting flight"
Πλεονεκτήματα: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Μειονεκτήματα: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Μειονεκτήματα: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."
Μειονεκτήματα: "Flight was late, I had to spend my own money to go to another airport, because I was late to my flight, so they had to re-book it. Awfull experience. A lot of stress"
Μειονεκτήματα: "Crew wasn't attentive. Seats were small."
Μειονεκτήματα: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
Πλεονεκτήματα: "Finnair is great. I travel with a cello and they were terrific! 1. They understand and respect musicians and the anxiety involved in traveling with a large, fragile musical instrument. 2. The staff was very responsive and helpful in answering my questions and concerns. 3. Finnair employees are a totally professional group of people and friendly, too. all the flights were smooth. I've flown a lot and for me Finnsir is always the best choice to Moscow."
Μειονεκτήματα: "The experience going was great. Coming home, the plan was old, but it didn't bother me."
Πλεονεκτήματα: "Great crew and service"
Μειονεκτήματα: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Πλεονεκτήματα: "Nicest plane I've been on. Boeing for life."
Πλεονεκτήματα: "Vistas along Mediterranean departing Nice"
Μειονεκτήματα: "Interesting conversation with fellow passenger"
Μειονεκτήματα: "announcement in English hard to understand"
Μειονεκτήματα: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Πλεονεκτήματα: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Μειονεκτήματα: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Μειονεκτήματα: "business class was empty and not able to upgrade at an affordable price"
Πλεονεκτήματα: "It was comfortable and not too crowded"
Πλεονεκτήματα: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Μειονεκτήματα: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Μειονεκτήματα: "I never get that flight."
Μειονεκτήματα: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Πλεονεκτήματα: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Πλεονεκτήματα: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Μειονεκτήματα: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Πλεονεκτήματα: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Πλεονεκτήματα: "I was very pleased with the overall experience on the flight from London to Charlotte. The flight itself was very pleasant, the crew very accommodating, & the food, snacks & beverages very good. The entertainment provided was certainly suitable for my tastes & kept me occupied for the majority of the trip. There was also blackout time provided for sleeping. The seats were a little cramped, but overall I rate my experience as very good."
Πλεονεκτήματα: "Movies Food Comfortable seating"
Μειονεκτήματα: "Going through security"
Πλεονεκτήματα: "Direct flight"
Μειονεκτήματα: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."
Πλεονεκτήματα: "Everything else"
Μειονεκτήματα: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."
Πλεονεκτήματα: "Arrived on time. Smooth flight."
Μειονεκτήματα: "Nothing really."
Μειονεκτήματα: "Too warm in the cabin"
Μειονεκτήματα: "Very cramped business set with no place for storage. Comfort is good though"
Μειονεκτήματα: "Must have been an old plane; the seats were a bit worn and the screens are tiny."
Πλεονεκτήματα: "Yes"
Μειονεκτήματα: "Was excellent"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Μειονεκτήματα: "They broke my guitar"
Μειονεκτήματα: "The flight was cancelled."
Μειονεκτήματα: "The entertainment is missing"
Πλεονεκτήματα: "Crew was amazing"
Πλεονεκτήματα: "New plane and good service"
Μειονεκτήματα: "Delayed 1.5 hours."
Πλεονεκτήματα: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Μειονεκτήματα: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."
Μειονεκτήματα: "Flight delayed by one hour Gate not announced as indicated on flight board When announced only gave about one half hour to make it to gate and board"
Πλεονεκτήματα: "Price was reasonable"
Μειονεκτήματα: "They lost my luggage due to transfer"
Πλεονεκτήματα: "the cabin crew was great"
Πλεονεκτήματα: "Staff was pleasant and helpful"
Πλεονεκτήματα: "nothing"
Μειονεκτήματα: "carry-on not allowed on board"
Πλεονεκτήματα: "Flight crew was great."
Πλεονεκτήματα: "Entertainment. Attendants were great"
Μειονεκτήματα: "Not enough personal space"
Πλεονεκτήματα: "British airways allows a roller carryon and a personal carryon, even for this cheap flight."
Πλεονεκτήματα: "Got a good nap in"
Μειονεκτήματα: "A little warm"
Μειονεκτήματα: "BA website very confusing and not efficient. There is. No option to book seats online. You. Only had the option to pay extra to book seats online which was crazy since there were many vacant seats on board ... it said you could book your seats for free online24 hours before flight but this options wasn't working ! This should not happen in these times"
Πλεονεκτήματα: "almost nothing"
Μειονεκτήματα: "waiting long time for check no meal on board"
Πλεονεκτήματα: "Comfortable seats Great raspberries and blueberries. Delicious."
Πλεονεκτήματα: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Πλεονεκτήματα: "Flight staff was very nice"
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us."
Πλεονεκτήματα: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Μειονεκτήματα: "Our experience was great,"
Μειονεκτήματα: "seats were tiny"
Μειονεκτήματα: "Too many follow ups No response and same updates when u check for one"
Πλεονεκτήματα: "Staff and leg room"
Μειονεκτήματα: "Seats are too narrow."
Πλεονεκτήματα: "Planes were new or well maintained."
Μειονεκτήματα: "Confirmed seat selection does not actually mean confirmed. BA changed our seats without notice and stuck us in the back of the plane. There was no real effort to address the unexpected change. It also took the entirety of the 3 hour flight for the service cart to make it to the back of the plane. This was after a 2 hour delay during which they provided only sporadic updates. Overall, quite a poor experience which would make me hesitate to fly BA again given a choice of comparable airlines."
Πλεονεκτήματα: "Very clean jet and friendly crew"
Μειονεκτήματα: "No entertainment or complimentary meals"
Πλεονεκτήματα: "Nothing was bad. Take off to landing was great. Red wine was"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Nothing was impressive at all"
Πλεονεκτήματα: "Loved how easy it was to board the plane."
Μειονεκτήματα: "That there was a child who would not stop yelling but that is not your fault."
Μειονεκτήματα: "My luggage then didn't make it to Ibiza in time because it got stuck in London due to my short layover. If BA can't figure out how to get the luggage transferred within that short of a period, they should not offer flights that close to each other. Secondly, I left a really nice down pillow and bag on my flight from London to Ibiza and I checked the lost in found at the Ibiza airport"
Πλεονεκτήματα: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Μειονεκτήματα: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""
Μειονεκτήματα: "Returning to us and customs......NY airport sucks"
Πλεονεκτήματα: "The in-flight service was great!"
Πλεονεκτήματα: "The staff is friendly and were genuinely doing their best withwhat they had"
Μειονεκτήματα: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Πλεονεκτήματα: "Back seat entertainment and pleasant staff."
Μειονεκτήματα: "Cramped seating."
Μειονεκτήματα: "Lost my bag"
Πλεονεκτήματα: "Entertainment was excellent"
Μειονεκτήματα: "Food was okay"
Πλεονεκτήματα: "Arriving safely."
Μειονεκτήματα: "The temperature was annoyingly hot on board."
Πλεονεκτήματα: "Boarding at LHR was so quick. This was my first 747 experience and the boarding process for so many people took less time than other flights I've had with smaller crowds. The entertainment was great, flight staff was very cheery, and there was food being served nearly every two hours..."
Πλεονεκτήματα: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Μειονεκτήματα: "The seats could not have been any narrower. Vegetarian meal was ok."
Πλεονεκτήματα: "Best Trans-Atlantic flight I have taken. Excellent crew and accommodating cabin."
Πλεονεκτήματα: "Free drinks!"
Μειονεκτήματα: "No new movies!~"