Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Wide choice of movies and entertainment"
Μειονεκτήματα: "Better menu options and in-flight service"
Μειονεκτήματα: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Πλεονεκτήματα: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Μειονεκτήματα: "Honestly nothing. From start to finish great time."
Μειονεκτήματα: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Πλεονεκτήματα: "Excellent seats, excellent and friendly service:)"
Πλεονεκτήματα: "Crew was professional. Food service good."
Μειονεκτήματα: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Food was not edible. Everything else was good."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "I paid for extra space and it looked like the seats I got were the same as all the others"
Μειονεκτήματα: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Πλεονεκτήματα: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Πλεονεκτήματα: "It was nice trip and comfortable"
Μειονεκτήματα: "Flight was delayed"
Μειονεκτήματα: "It would be nice if the seats had more leg room. Staff was super nice. Food is not bad"
Πλεονεκτήματα: "The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive."
Μειονεκτήματα: "The entertainment system was very unresponsive. Sitting was really cramped."
Μειονεκτήματα: "The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked"
Μειονεκτήματα: "Delayed in plane almost an hour after landing before being allowed to deplane"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Μειονεκτήματα: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Πλεονεκτήματα: "The fact that I could have upgraded to premium economy. The space available in economy."
Μειονεκτήματα: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "Boarding free for all, therefore confusing and slow"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Πλεονεκτήματα: "Great service and amenities!"
Πλεονεκτήματα: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Air Canada could learn a few things from you - ie, the incredible impact of providing free food and excellence customer service at the checkout and gates."
Πλεονεκτήματα: "Not a good experience overall."
Μειονεκτήματα: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Πλεονεκτήματα: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Μειονεκτήματα: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Πλεονεκτήματα: "The people in the crew were very nice"
Μειονεκτήματα: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Μειονεκτήματα: "Flight got canceled and never got new flight! Also never got money back!"
Πλεονεκτήματα: "The crew was great and loved the pre boarding with my children."
Μειονεκτήματα: "That had to be the most uncomfortable flight to France I have been in. There was no leg room at all."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Too many controls during boarding"
Πλεονεκτήματα: "Good flight good seats smooth ride."
Μειονεκτήματα: "Boarding was not organized."
Πλεονεκτήματα: "Taking off was good"
Μειονεκτήματα: "Landing was a little bit stressful. But still ok."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "A flight without screen is a long flight."
Πλεονεκτήματα: "No ventilation on some terminals toilet economy class."
Μειονεκτήματα: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Μειονεκτήματα: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Μειονεκτήματα: "I will not be taking this airlines again"
Μειονεκτήματα: "It was too cold on the plane."
Πλεονεκτήματα: "Excellent service, great airplane, and a high level of professionalism on the part of all Lufthansa crew members. I felt pampered."
Μειονεκτήματα: "I was in the next to last row in economy class. The person ahead of me put his seat back as far as it would go. that is his right. Behind me were two friends traveling with me. I doubt if their seats reclined (the last row) so I did not attempt to recline my seat. As a result I was a true "sardine". There was so little space between my face and the seat back ahead of me I could not look at the video screen, which was positioned at an angle when the seat was back. I just closed my eyes and let it pass. Economy plus next time? I have long legs."
Μειονεκτήματα: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Πλεονεκτήματα: "The staff was amazing. Took care of the flight well."
Μειονεκτήματα: "The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again."
Μειονεκτήματα: "My bags were delayed, and ten days later, I still don't have them."
Πλεονεκτήματα: "Crew members were all very nice"
Μειονεκτήματα: "Long delays"
Πλεονεκτήματα: "The pasta was great"
Μειονεκτήματα: "Movies with english subtitles"
Μειονεκτήματα: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Πλεονεκτήματα: "The seat was more comfortable and more leg room than Norwegian"
Μειονεκτήματα: "There was a delay of more than an hour so I had to run for my connecting flight then my bags didn't make the flight."
Πλεονεκτήματα: "The food was excellent and the flight was on time."
Μειονεκτήματα: "The flight crew was short-tempered and seemed unwilling to help me figure out how to assemble my food tray and video monitor, which were in the emergency exit aisle. I had never flown in this type of seat before, and severely sleep deprived. One attendant even let out a loud yelp when a passenger accidentally kicked her while walking past. Terrible."
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "Because of the weather in London the flight from Budapest was delayed over an hour. By the time we made it to the connection flight in London they closed the gate and never made it our next leg. We got rebooked and made it to New York where we were supposed to get a hotel room. Never happened. Sleeping on the floor in the terminal."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Μειονεκτήματα: "The entertainment system kept bugging out on me and would not work correctly."
Πλεονεκτήματα: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Πλεονεκτήματα: "The boarding agent did not allow my traveling companion on Till the very last moment because of the size of his backpack. He this was our seventh plane ride in two weeks and nobody else has given us a problem.. After 10 days on the Camino DeSantiago the extra stress was not welcome.. Also short trip with the no there for each service was disappointing. Didn’t see a whole lot of the crew. It was if they were taking a break the entire time."
Μειονεκτήματα: "The amount of carry-on and size should not have been an issue with backpacks. They fit perfectly into the overhead compartments. Plus a snack and beverage service would have been nice"
Πλεονεκτήματα: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Πλεονεκτήματα: "The orderly manner in boarding & customer service"
Μειονεκτήματα: "Everything was great"
Πλεονεκτήματα: "Crew are really the highlight. Food and seats are good in business class."
Μειονεκτήματα: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Πλεονεκτήματα: "Entertainment selections were good."
Μειονεκτήματα: "Screen was not working properly and very hazy, grainy and full of grids."
Πλεονεκτήματα: "Easy boarding, friendly crew."
Μειονεκτήματα: "Food and Entertainment"
Πλεονεκτήματα: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Μειονεκτήματα: "Cramped seating area, but I did have an extra seat next to me."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Πλεονεκτήματα: "Simple trip no delays and pretty quick Flight time."
Μειονεκτήματα: "Nothing to report"
Πλεονεκτήματα: "Very smooth and fast."
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "Good staff and food"
Μειονεκτήματα: "Seats could have been better"
Πλεονεκτήματα: "The crew was very considerate of the fact that we couldn’t order special meal, but quite willingly offered as food which is totally the opposite of our the previous flight"
Πλεονεκτήματα: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Μειονεκτήματα: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Μειονεκτήματα: "Plane departed late and stalled at landing- delay caused me to miss connection and set me back getting home by 7 hours at the end of it all."
Μειονεκτήματα: "Three hours late."
Πλεονεκτήματα: "The crew The nice and friendly staff at the airport"
Μειονεκτήματα: "Assigning one luggage per traveller"
Πλεονεκτήματα: "comfort of seats, staff"
Μειονεκτήματα: "Flight cancelled."
Πλεονεκτήματα: "Cabin crew"
Μειονεκτήματα: "Decent for a 2 hour flight"
Πλεονεκτήματα: "This was just a short trip, but just as enjoyable as our cross-Atlantic trip. Crew was excellant, plane was clean, ride was smooth."
Μειονεκτήματα: "Paying 45 pounds for my relatively small suitcase."
Πλεονεκτήματα: "Food crew and most of all the entertainment"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Easy no hassle trip home"
Μειονεκτήματα: "BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Seats were uncomfortable"
Πλεονεκτήματα: "Generally I like the staff at BA and they are mostly on time"
Πλεονεκτήματα: "Flight crew was excellent."
Μειονεκτήματα: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Πλεονεκτήματα: "The in-flight service was great!"
Μειονεκτήματα: "Plane was late boarding, updates were not prompt."
Πλεονεκτήματα: "No complaints."
Μειονεκτήματα: "I'm surprised there were no complimentary beverages. Also, this is not the airline's fault, but the woman sitting next to me was wearing an excessive amount of perfume, which gave me a headache. I think the airline should make recommendations for passengers not to be heavily scented. As a physician, I worry about patients with RADS (reactive airways dysfunction syndrome) who can develop bronchospasm if exposed to individuals wearing lots of perfume, and a plane is an enclosed space."
Μειονεκτήματα: "The low resolution screens and limited programming compared to other airlines and aircraft"
Πλεονεκτήματα: "nothing-"
Μειονεκτήματα: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Μειονεκτήματα: "Individual tv screens would be a plus."
Μειονεκτήματα: "The food make me literally sick. I had the chicken curry and soon and soon after had vomiting and diarrreha. On the way back there was massive amount of turbulence. They completely ran out of diet sofa and the flight crew was rude and abrasive."
Πλεονεκτήματα: "Great crew"
Πλεονεκτήματα: "The plane was super comfortable"
Μειονεκτήματα: "The crew of boarding was very rude"
Πλεονεκτήματα: "Really friendly flight attendants"
Μειονεκτήματα: "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."
Μειονεκτήματα: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Πλεονεκτήματα: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Μειονεκτήματα: "I was in business class. The seat in front me magazine holder was stretched out and constantly hit me in the knee."
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "Everything."
Πλεονεκτήματα: "Seat to tight"
Μειονεκτήματα: "Better pricing"
Πλεονεκτήματα: "Entertainment is great."
Μειονεκτήματα: "Late and long flight, so bring your own food. Nothing to purchase"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Flight was delayed 3 hours"
Μειονεκτήματα: "No window at the window seat"
Μειονεκτήματα: "If flight wasn't delayed"
Μειονεκτήματα: "Didn’t make the flight because of previous flight was delayed"
Πλεονεκτήματα: "Super comfortable"
Μειονεκτήματα: "Excellent"
Μειονεκτήματα: "Weather related, mostly, so not AA’s fault"
Πλεονεκτήματα: "On time everything"
Μειονεκτήματα: "More refreshments"
Μειονεκτήματα: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Πλεονεκτήματα: "Easy boarding crew was friendly"
Μειονεκτήματα: "Flight was late"
Μειονεκτήματα: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Πλεονεκτήματα: "crew friendly"
Πλεονεκτήματα: "Best landing ever, like a butterfly."
Μειονεκτήματα: "Plane had not been cleaned"
Πλεονεκτήματα: "Clean plane"
Μειονεκτήματα: "No food"
Πλεονεκτήματα: "Flight attendants were helpful and friendly. Movies."
Μειονεκτήματα: "Food-gross, but expected for pre-fab food."
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "No entertainment monitor"
Πλεονεκτήματα: "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
Μειονεκτήματα: "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
Πλεονεκτήματα: "Everything went very well."
Μειονεκτήματα: "No room between seats."
Πλεονεκτήματα: "Early departure and arrival. Great flight and crew on a full flight."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Service was good"
Μειονεκτήματα: "Seats were very small and very tight bags did not stow under seats like usual"
Πλεονεκτήματα: "Flight on time ."
Πλεονεκτήματα: "Full flight, crew worked timely"
Πλεονεκτήματα: "Over a hour late"
Μειονεκτήματα: "Over a hour late"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Μειονεκτήματα: "The seats are so uncomfortable"
Μειονεκτήματα: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Πλεονεκτήματα: "The flight was on time Crew was nice"
Μειονεκτήματα: "No entertainment"
Μειονεκτήματα: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Μειονεκτήματα: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Μειονεκτήματα: "2 hours late. Kept moving the boarding time by 10min"
Μειονεκτήματα: "Luggage did not arrive with us"
Πλεονεκτήματα: "We had a good flight home everything was good going was a terrible flight a lot of turbulence and attendance weren't very friendly"
Μειονεκτήματα: "One of the flight attendants was pretty rude and quite short with passengers."
Πλεονεκτήματα: "SAME AS ABOVE."
Μειονεκτήματα: "SAME AS ABOVE."
Πλεονεκτήματα: "Nice short flight"
Πλεονεκτήματα: "I like it! Thank you, kayak"
Πλεονεκτήματα: "On time flight"
Μειονεκτήματα: "Not organized at all at the Mexican airport"