Μειονεκτήματα: "Nothing. Flight was amazing"
Πλεονεκτήματα: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Μειονεκτήματα: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Πλεονεκτήματα: "The crew."
Μειονεκτήματα: "The time between flights."
Πλεονεκτήματα: "The socks offered in business were comfortable and nice looking. The red wine was good."
Μειονεκτήματα: "The food was just average and the seat not too comfortable"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "Ran out of business class meal. Substituted a Econ class."
Πλεονεκτήματα: "KLM STAFF WERE VERY PROFESSIONAL"
Μειονεκτήματα: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Πλεονεκτήματα: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Πλεονεκτήματα: "Great airline"
Πλεονεκτήματα: "economy plus seats were nice, great movie selection, especially international movies"
Μειονεκτήματα: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Can’t think of anything"
Πλεονεκτήματα: "Great plane and staff"
Πλεονεκτήματα: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Μειονεκτήματα: "Food quality was not so good."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "KLM lost one piece of my luggage"
Μειονεκτήματα: "Boarding was very slow."
Μειονεκτήματα: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Μειονεκτήματα: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Μειονεκτήματα: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Πλεονεκτήματα: "My seat"
Μειονεκτήματα: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Πλεονεκτήματα: "Crew was great and professional."
Μειονεκτήματα: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Πλεονεκτήματα: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Πλεονεκτήματα: "Food provided, staff kind"
Μειονεκτήματα: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Πλεονεκτήματα: "I love the food"
Πλεονεκτήματα: "My seat at the window was great and the staff really friendly and courteous!"
Πλεονεκτήματα: "the crew was nice"
Μειονεκτήματα: "Seat confort on long flights, leg rooms,"
Πλεονεκτήματα: "Crew was nice and efficient"
Μειονεκτήματα: "Economy seats don’t recline enough."
Πλεονεκτήματα: "The crew was very nice"
Μειονεκτήματα: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Πλεονεκτήματα: "The crew!!"
Μειονεκτήματα: "Turn the lights on early making it hard to sleep"
Πλεονεκτήματα: "Entertainment options."
Μειονεκτήματα: "Service was poor, seat did not recline, and the food was terrible."
Πλεονεκτήματα: "Gaps between seats are very narrow."
Μειονεκτήματα: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Μειονεκτήματα: "old screens and entertainment system leg room to small"
Μειονεκτήματα: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Πλεονεκτήματα: "Crew was awesome"
Πλεονεκτήματα: "Face recognition was amazing"
Μειονεκτήματα: "Too hot on plane"
Πλεονεκτήματα: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Μειονεκτήματα: "Nothing to say"
Μειονεκτήματα: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Πλεονεκτήματα: "Very friendly staff"
Μειονεκτήματα: "Tiny old cramped plane."
Πλεονεκτήματα: "Flight was on time and quick and comfortable"
Πλεονεκτήματα: "Comfort economy well worth the extra."
Μειονεκτήματα: "old plane, tight and uncomfortable"
Πλεονεκτήματα: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Μειονεκτήματα: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Πλεονεκτήματα: "That we didn’t crash"
Μειονεκτήματα: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Μειονεκτήματα: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Πλεονεκτήματα: "Catering is ok"
Μειονεκτήματα: "Seats comfort really old school"
Πλεονεκτήματα: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Πλεονεκτήματα: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Μειονεκτήματα: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "My girlfriend’s Tv stopped to work in the beginning of the flight."
Πλεονεκτήματα: "Indifferent crew and confused/disorganised service!"
Μειονεκτήματα: "Crew needs to be more engaging and helpful..."
Πλεονεκτήματα: "The crew was very good and very attentive!"
Μειονεκτήματα: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."
Μειονεκτήματα: "Almost missed my conection. Never on time."
Πλεονεκτήματα: "The few were friendly."
Μειονεκτήματα: "The food selection was poor."
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Πλεονεκτήματα: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Μειονεκτήματα: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Μειονεκτήματα: "Extremely cold on the plane"
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Μειονεκτήματα: "In-seat entertainment - screen not working"
Πλεονεκτήματα: "I liked how friendly and efficient the crew was"
Μειονεκτήματα: "I didn't like how there was no movie available to watch and/or no free wifi"
Μειονεκτήματα: "Employees very poorly trained in dealing with problems. While our flight was okay, the previous flight was overbooked and a number of transferring customers were bumped because their flight was late. I understand this is common practice, but the employees handled it VERY poorly, even yelling at the passengers when they voiced their dismay at what was going to be a very long layover after a very long international flight."
Πλεονεκτήματα: "Getting off the plane!!!"
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Old plane, no in flight entertainment"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "First it was delayed because of the aircraft, then it was delayed some more because of the bags on the plane but no passengers - bag owners . Then it was delayed because the ramp crew could not be found to remove the bags. Then it was delayed because of the weather ..."
Πλεονεκτήματα: "Overall service & friendliness"
Μειονεκτήματα: "Air Canada should stop using these old planes. They are uncomfortable noisy and crowded"
Πλεονεκτήματα: "We had requested special meals and they showed up fine on the reservation page o. AirCanad's web site. Then they changed the itinerary (again) with a minor improvement after we had upgraded to Business class. Somehow Air Canada deleted the special meals. Not just lost with the change but actively deleted according their rep. So no meals."
Πλεονεκτήματα: "The snack selection is excellent"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "There was no outstanding feature to mention."
Μειονεκτήματα: "The delay, but not a big deal."
Μειονεκτήματα: "Sitting on the ground and missing a connection"
Μειονεκτήματα: "Flight delays"
Πλεονεκτήματα: "Great entertainment options! The in-flight headrest monitor was great. It had USB ports to charge your phone while you had plenty of options to choose to watch. Wish my flight was longer so I could finish the movie I started."
Πλεονεκτήματα: "I didn't fly from Calgary to Vancouver."
Μειονεκτήματα: "Finding gate was a problem. Air Canada personnel gave me bad info on Gare and would not give me a ride. Going outside and up steps to board is unsafe for people with balance issues. Would have to be a great deal to get me on air Canada again"
Πλεονεκτήματα: "The leg room was fantastic. Cabin temp perfect."
Μειονεκτήματα: "Food was okay. but better than cheaper flights. Hard to beat Swiss."
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "The seats were very comfortable. Food was surprisingly good!"
Μειονεκτήματα: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"
Πλεονεκτήματα: "Great crew and service. Seats were comfortable for tall people."
Μειονεκτήματα: "Delays for both international flights. Food made us sick."
Μειονεκτήματα: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."
Πλεονεκτήματα: "No protection from noise. Gave up watching movies."
Μειονεκτήματα: "Better earphone"
Πλεονεκτήματα: "comfortable environment and quality service."
Μειονεκτήματα: "Flight delayed half hour, rush through all the steps, we are the first one get to the plane. But all the other people can not make it because we sit at near front and started the rush earlier. However, all of our checked luggage so can not make it. We are waiting for delivery on the next day. This type of short connection of international flight should not be arranged as we told you and AC when you told us the original booking was changed due to AC flight modification."
Πλεονεκτήματα: "Smooth flight, excellent pilot"
Μειονεκτήματα: "Huge delay, missed connection"
Πλεονεκτήματα: "Very friendly staff."
Μειονεκτήματα: "Left late so missed connection. Was put up in a mediocre hotel."
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."
Μειονεκτήματα: "Canceled flight Toronto to vancouver BC missed our connecting flight, no option from airlines to provide accommodation or alter net transportation to final destination (Portland OR). Has to spend additional money and time traveling due to that. Supper inconveniences by it!"
Μειονεκτήματα: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Πλεονεκτήματα: "Flight attendants were proficient and courteous."
Μειονεκτήματα: "The seats are horrible and gave me backache. Hardly any cushion that could provide any form of comfort to an 11 hour flight and the recline was nonexistence"
Πλεονεκτήματα: "It was okay. I slept mostly. The crew was professional and friendly."
Μειονεκτήματα: "Even thought I got off a plane and direct to another I had to to go through security again. This meant I had no time to get any food or drink. I got to the new gate after boarding had started. Again, the flights were to close together."
Πλεονεκτήματα: "The inflight entertainment that’s all"
Μειονεκτήματα: "Better crew and food"
Μειονεκτήματα: "Delayed flight, seat didn’t recline"
Μειονεκτήματα: "Leaving on time, or not being boarded until we were actually going to leave. We sat on the tarmac for 3.5 hours while we were hungry and thirsty. The communication was poor overall on why we wouldn’t leave. Terrible flight."
Μειονεκτήματα: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Πλεονεκτήματα: "I find airline seats to be getting smaller, even though I have lost 5% of my mass. Perhaps it is my age. My chair at home is a prototype airline seat, designed by a Scandinavian."
Μειονεκτήματα: "Entertainment on airlines is "meh" at best, but I prefer old movies. So I bring a book. Then the airline comes up with novel locations for the light switch. Airlines should remember that travelers have just had the "TSA experience.""
Πλεονεκτήματα: "Flight was cancelled and we missed our connecting flight to Milan"
Μειονεκτήματα: "Make sure there is a regular maintenance schedule"
Πλεονεκτήματα: "The flight attendants were great."
Μειονεκτήματα: "Cabin was very very stuffy and hot. Very uncomfortable. Paying for WiFi? When other airlines offer it for free????"
Μειονεκτήματα: "It was horrible no WiFi and crew just slack off They were not warm and did not make any talk at all Hated the flight"
Πλεονεκτήματα: "Love the wifi and free movies!!"
Μειονεκτήματα: "To cramped. Only a 85 minute flight but my legs were cramping."
Πλεονεκτήματα: "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
Μειονεκτήματα: "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
Πλεονεκτήματα: "Made great time despite being grounded for over 1.5 hours due to PVG ground control. Only arrived 10 mins late."
Μειονεκτήματα: "Got bit six times by a rogue mosquito that made it onboard during boarding."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "On time. Overall everything went well."
Μειονεκτήματα: "No food and no entertainment for a 4 hours flight. With the high price ticket I bought, I think that’s really unfair."
Πλεονεκτήματα: "Customer service was terrific to get us on an earlier flight to Boston. The layover in Denver in our original itinerary (7 hours) to get us to Newark, and then Boston was crazy. THANK YOU UNITED for helping us get a better connection. Good loading and timeliness."
Μειονεκτήματα: "Hate the last row: no seat recline, no foot room, last folks to be served, last off the plane. Seems like there could be perks for those in last row??!! How about a bit more foot space or first to be served (except 1st class)? Flight entertainment is sporadic- connectivity is not consistent and therefore I could not see whole movie. Also only connected to my phone, not my laptop, in spite of downloading app. Service was incredibly slow. Took 1.5 hours to get pretzels!"
Μειονεκτήματα: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Πλεονεκτήματα: "Despite a slight delay in take off the flight landed on time; crew was friendly and efficient"
Μειονεκτήματα: "Couldn't get a seat assignment until I arrived at the gate; boarding was slow and a little disorganized; seats are small"
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "Boarding was easy and everything was on time."
Μειονεκτήματα: "The first class seats I sat in on both flights were so dirty. There was good on the wall next to me food on the overhead area and the backs of the seats. It was disgusting to see how filthy the airline allows the cabin to be. Needless to say I passed on snacks."
Μειονεκτήματα: "Small seats small bathrooms hit my head on door just trying to go to the bathroom"
Μειονεκτήματα: "The yogurt that was served in business class was out of date by 10 days"
Πλεονεκτήματα: "We were very pleased with the service and comfort. Special recognition for our flight attendant, Robin. She was wonderful."
Μειονεκτήματα: "It would have been great to have a USB port at the seat as in other international airlines."
Πλεονεκτήματα: "Everything was okay."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Attentive stewards"
Μειονεκτήματα: "I can't wait to the Redding airport has a body scanner. I have an artificial hip and have to go through a full pat down every time I fly."
Μειονεκτήματα: "Tiniest, tightest seating ever - claustrophobic"
Πλεονεκτήματα: "short duration"
Μειονεκτήματα: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "It was timely"
Μειονεκτήματα: "No room to move around"
Μειονεκτήματα: "Can't think of i enjoy it"
Πλεονεκτήματα: "Friendly staff. More leg room on United express"
Μειονεκτήματα: "Snack options not good. Wi-Fi connection not good for United app and the free movies didn't work."
Μειονεκτήματα: "too much technical problems too long of delays,horrible"
Πλεονεκτήματα: "The pilot did a good job. However the cabin crew needs more training. Very rude and unattentive"
Μειονεκτήματα: "Rude and incompetent staff on this flight. Plus the overweight/hot/sweaty/snorlax gentleman squeezing me into my window seat for 12hrs was pleasant."
Πλεονεκτήματα: "The United Club Lounge is the best."
Πλεονεκτήματα: "very comfortable seating"
Πλεονεκτήματα: "Flight took off at the correct time. We even landed 10 minutes early."
Μειονεκτήματα: "Food is not good but it's an airline."
Πλεονεκτήματα: "Boarding in Chicago was atrocious. I was forced to check a book bag because there was no room on the flight only to get on the plane and there was plenty of room. My tv in my seat wouldn't work, there is absolutely no room if you're taller then 5'5. Upon landing it took 2 hours to get my checked book bag because United workers misplaced it. I will not fly United any time soon!"
Πλεονεκτήματα: "First time I used this airline and will start to use it more often. Very pleased with all services."
Πλεονεκτήματα: "Flight was nearly three hours late taking off"
Πλεονεκτήματα: "Crew service,food was excellent, entertain was ok except the audio no music selection to cannot choose individual music cannot forward or playback songs but overall it was an excellent flight especially Shanghai to Sfo trip"
Πλεονεκτήματα: "-I upgraded to a better seat for $100 to seat 10C from 32A? -so much room -charging outlet -super friendly crew -thankful for beverage and snack -was able to watch Ghostbusters II on Halloween night and it made me feel better about not being home with my family and missing Halloween with them. Thank you for providing entertainment/cable -best 4 hours I spent on a plane -flight was delayed due to refueling, but I was I didn't mind -can I say I love United."
Πλεονεκτήματα: "Good crews."
Μειονεκτήματα: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Πλεονεκτήματα: "Comfortable seats on the long flight. The crew did their best to put together a vegetarian breakfast for me."
Μειονεκτήματα: "It would be helpful to make meal choice an easy option as you are purchasing your flight, or checking in. More vegetarian options ready for guests on flight."
Πλεονεκτήματα: "Food was good service was great"
Πλεονεκτήματα: "Short flight so no need for food or entertainment, but the roomy seats were amazing after a long day of flying"
Μειονεκτήματα: "Terminals were a bit far a part"
Πλεονεκτήματα: "The seat was fine"
Μειονεκτήματα: "Everything was fine no problems"
Μειονεκτήματα: "The food could be improved."
Μειονεκτήματα: "Terrible food and no vegetarian options. Seats were uncomfortable."
Μειονεκτήματα: "Food is horrible, entertainment need improvement"
Πλεονεκτήματα: "Flight was delayed, but well handled."
Πλεονεκτήματα: "Crew is friendly and helpful."
Μειονεκτήματα: "Seats are distinctly too small in both directions."
Πλεονεκτήματα: "Very comfortable seat. Excellent service. clean toilet."
Πλεονεκτήματα: "The crew is amazing."
Μειονεκτήματα: "The quality of the food could be better."
Πλεονεκτήματα: "Newer planes"
Μειονεκτήματα: "Better foos stewards"
Μειονεκτήματα: "When boarding need better arrangements, very unorganized."
Πλεονεκτήματα: "Very impressive aircraft. Efficient crew."
Μειονεκτήματα: "Flight was delayed."
Πλεονεκτήματα: "Good food. Wine was excellent. Good service."
Μειονεκτήματα: "There were issues with the headset provided. It did not connect properly therefore sound was very poor. The programs system was not operating the first hour of the flight."
Μειονεκτήματα: "More leg room and better cushioned seats"
Μειονεκτήματα: "They did not let me on the plane due to my middle name not being on my passport. This have never happened to me before in all my years of travel. Worse yet, Kayak (JustFly) did not give me any refund or change my flight. It was "their policy." I will never use JustFly or China Eastern again."
Μειονεκτήματα: "Terrible customer service. This is not a good airline."
Πλεονεκτήματα: "Very attentive crew and excellent food!"
Μειονεκτήματα: "Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person."
Πλεονεκτήματα: "Food and service on this flight was outstanding."
Πλεονεκτήματα: "Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was."
Μειονεκτήματα: "Had to take buses on and off the planes in Shanghai. Added at least 20 minutes each way to the process and it was very uncomfortable to be squeezed in a bus waiting to get “full”"
Πλεονεκτήματα: "From the staff and everything was nice."
Μειονεκτήματα: "The entertainment was very old movies and musics."
Πλεονεκτήματα: "customer service"
Πλεονεκτήματα: "Nice flight and nice staff"
Μειονεκτήματα: "Nothing to complain about"
Μειονεκτήματα: "Food is bare minimum. No entertainment."
Πλεονεκτήματα: "Nice cabin crew. Seats not as cramped and uncomfortable as US carriers. Bathrooms at larger so easier to maneuver especially for old and handicapped. Food average. Ample snacks and drink available in the kitchen for self serve during the long 14 hour flight."
Μειονεκτήματα: "The bus ride to the airplane was unpleasant and long. Why does it take over 20mins to get from the check in gate at Singapore airport to the plane? And we we're exposed to the cold and rain when we alight the plane in Shanghai and the bus ride to the airport was crowded and unpleasant."
Πλεονεκτήματα: "They ran out of the two dinner options and we were only given one choice. Lunch and dinner eneee up being exactly the same. My bags got held in Shanghai for TWO days. Absolutely nothing was in them but for some reason they thought there was."
Μειονεκτήματα: "See above"
Πλεονεκτήματα: "The boarding process was organized."
Μειονεκτήματα: "Delayed flight, massively delayed flight. We got in to VN +2 hours later, normally not bad, but when you're talking about 3:20A there is going to be grouchiness."
Πλεονεκτήματα: "Food was pretty good albeit small portion. Staff were decent."
Μειονεκτήματα: "Quality of ear bud is bad. Not allowed to use electronic device on the plane even in flight mode which is ridiculous because they allow laptops and ipads!!"
Πλεονεκτήματα: "Simple and on an older Airbus, it was fine for a quick trip"
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Lost my bag, no food, no TV, nothing. Bare bones flight."
Πλεονεκτήματα: "New Plane, nice and friendly crew."
Πλεονεκτήματα: "Good & service"
Μειονεκτήματα: "Check in agents bad attitude"
Πλεονεκτήματα: "Didn't fly to Sydney actually, we missed our connecting flight to Sydney and thought all was lost. Until the travel desk woman for Shanghai and China Eastern came to our aid! It was a lost cause, but 3 1/2 hrs after landing we found ourselves with a new and quicker way actually, to Melbourne and then to our destination of Christchurch! I wished I knew the woman's name at the desk, she was patient and looked for every way to help us, even with a language barrier present. Thank you again."
Μειονεκτήματα: "Nothing nothinf"
Μειονεκτήματα: "Wondering if I can as a n the right flight out of PVG - luckily yes..."
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "The food, the blankets, the entertainment selection, the headphone quality, the boarding procedure"
Πλεονεκτήματα: "The flight attendant spilled beer all over me."
Πλεονεκτήματα: "the flight staff and comfort was excellent."
Μειονεκτήματα: "You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing."
Πλεονεκτήματα: "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
Μειονεκτήματα: "Just the long wait at the airport but still it wasn't too bad."
Πλεονεκτήματα: "Seat from LAX -> PVG"
Μειονεκτήματα: "Not a fan of the fish and rice meal. Seat from PVG -> DPS was okay but the seat cushion needs to be replaced for sure."
Πλεονεκτήματα: "The fact that I did eventually get to my destination in one piece."
Μειονεκτήματα: "Being delayed over 8 hours and offered nothing in the way of compensation despite asking."
Πλεονεκτήματα: "Food, service, on time, etc."
Πλεονεκτήματα: "They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!"
Μειονεκτήματα: "I bought round trip tickets for me and my daughter. I am coming from San Francisco and my daughter from siem reap Cambodia (immigrant). I asked online if i can buy round trip for me and one way ticket for my daughter. They said i cant. So i bought round trip. Now i am here in Cambodia waiting to check in with my daughter but they said that my daughter does have ticket as it was cancelled since she was not in the departure flight from SFO. I am suing somebody."
Πλεονεκτήματα: "boarding was good staff was nice`"
Μειονεκτήματα: "food sucked ' lack of legroom"
Μειονεκτήματα: "Delayed bad service poor food"
Πλεονεκτήματα: "I got a flight"
Μειονεκτήματα: "Everything else!"
Πλεονεκτήματα: "Plane was reasonable and comfortable, modern, good entertainment"
Μειονεκτήματα: "Delay in getting into Shanghai caused 24 hour delay there. China Eastern put me up in a hotel, but 24 hours wasted. Minimum 2 hours in Shanghai if you want to make it - terribly busy airport, and most planes boarded and deplaned by bus"
Μειονεκτήματα: "The flight crew was great, but the service at the airport was terrible."
Πλεονεκτήματα: "Overall a very good flight for a very reasonable price"
Μειονεκτήματα: "In two connecting flights I received meal 3 times, I ordered vegetarian meal, and all 3 times it was exactly the same. I am sure it has nothing to do with an airline but upon landing at JFK we were waiting inside the plane near the gate for 1 hour and 40 minutes before we were allowed to disembark. I am sure it was the airport's fault."
Μειονεκτήματα: "More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American."
Μειονεκτήματα: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Πλεονεκτήματα: "I found the seats to be very comfortable"
Πλεονεκτήματα: "Excellent service!"
Πλεονεκτήματα: "Movie selection was good."
Μειονεκτήματα: "Flight attendants demeanor and customer friendly attitude left much to be desired."
Πλεονεκτήματα: "Smooth flight!"
Πλεονεκτήματα: "The food was good."
Μειονεκτήματα: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."
Πλεονεκτήματα: "Crew is so nice"
Μειονεκτήματα: "I think they doing well as it is"
Πλεονεκτήματα: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Πλεονεκτήματα: "Crew was attentive"
Μειονεκτήματα: "My tv screen did not work well. There was a man behind me coughing all 15 hours. I would think that the flight crew would advise him to cover his mouth when coughing or offer him warm tea. Plane was dirty. No ports to charge electronics. Very outdated plane."
Μειονεκτήματα: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
Μειονεκτήματα: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Μειονεκτήματα: "Horrible staff. I ordered wheel chair and was told to follow one other person instead. There were about 10-15 people who needed wheel chairs following one person on foot...Food was horrible too.."
Πλεονεκτήματα: "Very good services"
Μειονεκτήματα: "Could have used newer model aircraft"
Μειονεκτήματα: "Seat is small and uncomfortable, airline attendants are rude, most movies are in chinese and no english subtitle"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "- Surly staff, terrible food, terrible cellphone policies (to be fair, this is a china-wide issue), crowded seats, old planes. I HATE AIR CHINA and will try to avoid flying them as much as possible"
Πλεονεκτήματα: "Excellent breakfast"
Μειονεκτήματα: "No soap loaded in the bathroom dispenser"
Πλεονεκτήματα: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Μειονεκτήματα: "Overuse of plastic cups"
Μειονεκτήματα: "Flight arrived on time...they wouldn’t let me on the plane...said the other plane already took off and I had to stay overnight in china...friend/famliy waiting at airpor"
Πλεονεκτήματα: "Boarding was okay.Flight was on time."
Μειονεκτήματα: "The food was TERRIBLE not fit for humans.Crew was very unprofessional and rude."
Πλεονεκτήματα: "Everything, meals were good."
Μειονεκτήματα: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."
Πλεονεκτήματα: "Cheap price, on time."
Μειονεκτήματα: "Seats, food, entertainment"
Πλεονεκτήματα: "The crew was very accommodating."
Μειονεκτήματα: "There were many empty seats. I think the airline could have done better to spread people out into unused seats. I eventually asked to move myself but people in the middle rows had already moved to take up four seats."
Πλεονεκτήματα: "Price price and price!"
Μειονεκτήματα: "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
Πλεονεκτήματα: "They have taken care of me like no other airlines do this days, always with a smile, lots of movies to watch from all over the world"
Πλεονεκτήματα: "Hostesses are well trained ans hospitable . Landing was very smooth"
Μειονεκτήματα: "Taxing upon leaving Beijing took long time ! Delayed the departure !"
Μειονεκτήματα: "Flies on plane. Tv screens not working. Food not appetizing. "Out of wine"."
Πλεονεκτήματα: "Trip was comfortable Ticket prices excellent"
Μειονεκτήματα: "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
Μειονεκτήματα: "Boarding was delayed multiple times and not properly done Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
Μειονεκτήματα: "FA should speak English better"
Πλεονεκτήματα: "Delayed flight but they did a excellent job at getting me to a earlier flight and bump up to gold seating"
Μειονεκτήματα: "Need customer service training. When talking to customers ....need to look at then and acknowledge their exists. The cs grabs your passport And doesn't even care about you to smile and say hi."
Μειονεκτήματα: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Πλεονεκτήματα: "Space in business class"
Μειονεκτήματα: "Cabin appointment not impressive."
Μειονεκτήματα: "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."
Πλεονεκτήματα: "Food on PKG to JFK was very good, staff on planes were nice and efficient. Lounge in PKG was roomy and not overloaded, but food was weak. The 6 across lie flat worked good for me, not as roomy as the 4 across in some competitors but for the price was very good. I would do it all again gladly if I knew they fixed the airport - but how would you know and how could you believe them."
Μειονεκτήματα: "Most important AVOID Beijing for transfer. 1.5 Hours on line, open unchanneled line with cut ins and it might be 2 hours if we were not a typical couple who walked past it not believing there could be sucha large line for merely doing and international transfer. This is of course after a long long walk with minimal signage. Good thing I scheduled a 4 hour layover - it became a 2 hour stand over. A horror. If I book that again I my wife may divorce me."
Μειονεκτήματα: "Everything are so bad. My luggages were damages. I will never go on Air China again."
Μειονεκτήματα: "Entertainment system mostly included Chinese movies and TV shows and almost none in English which makes no sense."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Crew barely speaks English, they were all over Chinese and anyone else was like second class citizens."
Μειονεκτήματα: "I missed my first flight due to heavy fog in Nanchang and the highways were closed, so when I arrived, they wanted to charge my $2000 to change all of my flights. After 2 hours of excruciating battle, they agreed to let me buy another flight to beijing for $400 and I could meet my originally scheduled 2nd flight to the USA. USA airlines would NEVER charge this outrageous price if a flight was missed to to being out of my control. Will never fly Air china again."
Πλεονεκτήματα: "Movie selection and food was OK"
Μειονεκτήματα: "Flight delayed for four hours because of "weather in Houston". 14 hour flight could have taken off on time and thunderstorms were over well before we got there. Missed out connecting domestic flight and stuck overnight in Houston with no good or hotel vouchers offered."
Πλεονεκτήματα: "Wonderful Flight I look forward to using Air China again!"
Πλεονεκτήματα: "Great Service Great Flight."
Μειονεκτήματα: "Terrible service (worse than United...!!) Cattle food."
Μειονεκτήματα: "No food for purchase. Rude service, lots of rules on board. Small movie selection."
Μειονεκτήματα: "Delay, bad food, no entertainment."
Πλεονεκτήματα: "Seat entertainment, food, cabin staff"
Μειονεκτήματα: "customer service on ground was weak."