Μειονεκτήματα: "Everything was excellent"
Πλεονεκτήματα: "Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!"
Πλεονεκτήματα: "The crew was amazing and food was good."
Πλεονεκτήματα: "Nice crew, night food."
Μειονεκτήματα: "Old aircraft type, insufficient entertaiment."
Πλεονεκτήματα: "cheap fare"
Μειονεκτήματα: "better airport connections"
Μειονεκτήματα: "Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight."
Πλεονεκτήματα: "Amazing service"
Μειονεκτήματα: "The comfort of the seats and size"
Πλεονεκτήματα: "The crews were amazing, food was okay, overall pretty good"
Μειονεκτήματα: "good food ,"
Πλεονεκτήματα: "Seats were comfortable"
Μειονεκτήματα: "1. Rude/unkind flight attendants, clearly judgmental of English speaking passengers 2. Worst airplane food ever 3. Bathrooms were dirty and not maintained"
Μειονεκτήματα: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
Πλεονεκτήματα: "Crew was communicative. Great entertainment selection"
Μειονεκτήματα: "WiFi didn’t work but it was told it may not"
Πλεονεκτήματα: "Attentive crew, good breakfast in business class"
Μειονεκτήματα: "Very warm, delay in boarding"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Μειονεκτήματα: "Food is catered for one group of people, should be more international."
Πλεονεκτήματα: "The seats were spacious."
Μειονεκτήματα: "Did not get a check in notice. Hi"
Πλεονεκτήματα: "The China Southern People in Penang, including the MAB staff that assist, are outstanding. The flight attendants are also wonderful. I am also pleased with the timing of the added flights to and from Penang. The timing is wonderful for my flights to the US. They have become seamless."
Πλεονεκτήματα: "Excellent caring crew."
Μειονεκτήματα: "Limited entertainment selection"
Πλεονεκτήματα: "The people were efficient and friendly. Boarding went smooth and fairly quick. Price was much better than the competition."
Μειονεκτήματα: "Short flight - no time to get comfortable. Very little to choose from in the entertainment package compared to other airlines. Old plane - need to upgrade (the 777 coming into Guangzhou was much more enjoyable). I have had better food on other airlines, but this was definitely acceptable."
Μειονεκτήματα: "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up aisle seat that had issues maintaining a locked upright position plane left 35 min late"
Πλεονεκτήματα: "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
Πλεονεκτήματα: "good service"
Μειονεκτήματα: "i got a window seat"
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "In business, food was unedible !!!! Flight attendants can’t speak English. They still using bus to transfer you from airplane to terminal witch take lots of time . Then u have a layover in Guangzhou China. They still working on internet service and only one place to eat really bad food . I highly recommend to bring your food with you. And to make everything just great I never received my luggage. Of course you try to call customer service. Guess what no one is available"
Πλεονεκτήματα: "On time departure and arrival The inflight Crew were courteous"
Μειονεκτήματα: "Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate."
Πλεονεκτήματα: "Nothing much"
Μειονεκτήματα: "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
Μειονεκτήματα: "Worst experience. Luggage was left at stop over. Not only was luggage delayed two days, also was it damaged and cracked."
Πλεονεκτήματα: "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
Πλεονεκτήματα: "Arrived on time."
Πλεονεκτήματα: "Business class & price"
Μειονεκτήματα: "Service for food. Our whole section was not served dessert."
Πλεονεκτήματα: "I love Kayak"
Μειονεκτήματα: "The airline was fine but the booking agent cancelled my reservation by mistake. I know mistakes happen but when I tried to resolve this problem Justfy.com put me on hold for hours on the day I'm suppose to fly out. I had to go to Twitter to get a call back, I will never use just fly.com again."
Μειονεκτήματα: "They lost my luggage."
Μειονεκτήματα: "Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc."
Πλεονεκτήματα: "China Southern gave me a complimentary upgrade to premium economy for both legs of my flight."
Μειονεκτήματα: "The food was below average airline food. A omelette I was served was not edible."
Μειονεκτήματα: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Πλεονεκτήματα: "I like frankly low cost"
Μειονεκτήματα: "I dont like old flight and food."
Πλεονεκτήματα: "Very nice flight attendants!"
Μειονεκτήματα: "There was smoking on the airplane and it was coming from the cockpit. The pilots are smoking?! What a shame."
Μειονεκτήματα: "Entertainment had no variety"
Πλεονεκτήματα: "The food is good"
Μειονεκτήματα: "The air-con is too cold and the staff said there were no blankets left"
Πλεονεκτήματα: "I didn't take the flight."
Μειονεκτήματα: "It was my fault when I booked. When I called to try and fix it, or cancel it, I. Wasn't able to. Initially told it could be cancelled, because I had called within 24hrs. But I booked on a Canadian site and I am in Korea, so I was then told it wasn't possible. I don't think the person that I was talking to did not seem that interested in helping to resolve the problem. Kinda frustrating, but I booked the wrong flight, so I am to blame for that."
Πλεονεκτήματα: "Airplanes are new"
Μειονεκτήματα: "No amenities"
Πλεονεκτήματα: "Good cabin crew."
Μειονεκτήματα: "Flight was hours late"
Πλεονεκτήματα: "What I like it was the amazing customer service from one of the male flying attending"
Πλεονεκτήματα: "Had a 10+ hour layover in Guangzhou and we got a free hotel room away from the aeroport. Had an amazing complementary breakfast and relaxing comfortable layover. They took care of all the transportation and everything too."
Μειονεκτήματα: "All of the announcements were too quoted to hear and hard to understand."
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "no power in economy"
Μειονεκτήματα: "Crew speaks only Chinese just because I am an asian and I am not."
Μειονεκτήματα: "The crews were okay but not that friendly."
Πλεονεκτήματα: "overall good. Attendants nice."
Μειονεκτήματα: "Just to many stops."
Μειονεκτήματα: "2 of my 4 bags, which I checked in, were broken during my travel."
Πλεονεκτήματα: "The service was very good. The flight was quite late, but the friendliness and service of the staff made up for it."
Πλεονεκτήματα: "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"
Πλεονεκτήματα: "I love the vegan food that they provide me."
Πλεονεκτήματα: "There was a good amount of leg room for an economy seat"
Μειονεκτήματα: "I wish it had more movie options"
Πλεονεκτήματα: "The crew are amazing"
Πλεονεκτήματα: "In time"
Μειονεκτήματα: "Don’t let customer wait long time for gate after landing"
Πλεονεκτήματα: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Μειονεκτήματα: "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
Μειονεκτήματα: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Πλεονεκτήματα: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Μειονεκτήματα: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Πλεονεκτήματα: "Comfy seat"
Μειονεκτήματα: "Less salt in the food"
Πλεονεκτήματα: "The crew was great, and seat was comfy compare to other European airlines seats"
Μειονεκτήματα: "Less salt in the food would’ve been better"
Πλεονεκτήματα: "attentive and polite flight attendants"
Πλεονεκτήματα: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Μειονεκτήματα: "Helpful, courteous, and well-informed Xiamen representatives."
Πλεονεκτήματα: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Μειονεκτήματα: "Delayed / diverted - no communications whatsoever"
Πλεονεκτήματα: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Μειονεκτήματα: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Πλεονεκτήματα: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Μειονεκτήματα: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Μειονεκτήματα: "Better movies , better vegan food"
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "To many transfers"
Πλεονεκτήματα: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Μειονεκτήματα: "Short flight; so there was no real in-flight entertainment. That's really alright though."
Μειονεκτήματα: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Πλεονεκτήματα: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Μειονεκτήματα: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Πλεονεκτήματα: "food and service"
Μειονεκτήματα: "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
Μειονεκτήματα: "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
Μειονεκτήματα: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Πλεονεκτήματα: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Μειονεκτήματα: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Μειονεκτήματα: "Why is my passport number wrong?"
Μειονεκτήματα: "Why is my passport number wrong?"
Μειονεκτήματα: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Πλεονεκτήματα: "the order of boarding the plane"
Μειονεκτήματα: "food was dry"
Πλεονεκτήματα: "crew was nice"
Μειονεκτήματα: "food was dry"
Μειονεκτήματα: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Πλεονεκτήματα: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Μειονεκτήματα: "Lounge could be improved. Does not compare to other Airlines Lounges."
Πλεονεκτήματα: "No problem with staff"
Μειονεκτήματα: "Food is okay"
Πλεονεκτήματα: "Complimentary wifi and excellent crew service"
Μειονεκτήματα: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Πλεονεκτήματα: "Friendly and eager to serve crew"
Μειονεκτήματα: "Lack of variety on food choices"
Πλεονεκτήματα: "I liked the plane. 787’s are the smoothest rides."
Μειονεκτήματα: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Πλεονεκτήματα: "I like the price but best of all the service and the attention given to us by all staff members."
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Seat were comfortable , staff friendly"
Μειονεκτήματα: "The long layover"
Πλεονεκτήματα: "crew provide excellent and attentive service. food is good"
Μειονεκτήματα: "food could be better"
Μειονεκτήματα: "They will cheat u of money. Somehow. Beware."
Πλεονεκτήματα: "Staff was friendly"
Πλεονεκτήματα: "The food was good and staff was friendly"
Μειονεκτήματα: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Μειονεκτήματα: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Μειονεκτήματα: "Was just a bit warm"
Πλεονεκτήματα: "Boarding was pretty quick."
Μειονεκτήματα: "Seats were quite uncomfortable. Not much leg room."
Πλεονεκτήματα: "Boarded early."
Μειονεκτήματα: "Smaller plane so not much room to move around. No individual entertainment system."
Πλεονεκτήματα: "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
Μειονεκτήματα: "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
Μειονεκτήματα: "More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American."
Μειονεκτήματα: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Πλεονεκτήματα: "I found the seats to be very comfortable"
Πλεονεκτήματα: "Excellent service!"
Πλεονεκτήματα: "Movie selection was good."
Μειονεκτήματα: "Flight attendants demeanor and customer friendly attitude left much to be desired."
Πλεονεκτήματα: "Smooth flight!"
Πλεονεκτήματα: "The food was good."
Μειονεκτήματα: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."
Πλεονεκτήματα: "Crew is so nice"
Μειονεκτήματα: "I think they doing well as it is"
Πλεονεκτήματα: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Πλεονεκτήματα: "Crew was attentive"
Μειονεκτήματα: "My tv screen did not work well. There was a man behind me coughing all 15 hours. I would think that the flight crew would advise him to cover his mouth when coughing or offer him warm tea. Plane was dirty. No ports to charge electronics. Very outdated plane."
Μειονεκτήματα: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
Μειονεκτήματα: "Our first segment was delayed and when we landed, no priority was given to get off the plane and run for next flight. We barely made it. Got to Dubai for a wedding and our luggage didn’t make it. There were five of us flying together. No one got their bags. We landed at 1030 pm and went to out first event that night in the same track suit I flew in. Awful airline. Never again."
Μειονεκτήματα: "Horrible staff. I ordered wheel chair and was told to follow one other person instead. There were about 10-15 people who needed wheel chairs following one person on foot...Food was horrible too.."
Πλεονεκτήματα: "Very good services"
Μειονεκτήματα: "Could have used newer model aircraft"
Μειονεκτήματα: "Seat is small and uncomfortable, airline attendants are rude, most movies are in chinese and no english subtitle"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "- Surly staff, terrible food, terrible cellphone policies (to be fair, this is a china-wide issue), crowded seats, old planes. I HATE AIR CHINA and will try to avoid flying them as much as possible"
Πλεονεκτήματα: "Excellent breakfast"
Μειονεκτήματα: "No soap loaded in the bathroom dispenser"
Πλεονεκτήματα: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Μειονεκτήματα: "Overuse of plastic cups"
Μειονεκτήματα: "Flight arrived on time...they wouldn’t let me on the plane...said the other plane already took off and I had to stay overnight in china...friend/famliy waiting at airpor"
Πλεονεκτήματα: "Boarding was okay.Flight was on time."
Μειονεκτήματα: "The food was TERRIBLE not fit for humans.Crew was very unprofessional and rude."
Πλεονεκτήματα: "Everything, meals were good."
Μειονεκτήματα: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."
Πλεονεκτήματα: "Cheap price, on time."
Μειονεκτήματα: "Seats, food, entertainment"
Πλεονεκτήματα: "The crew was very accommodating."
Μειονεκτήματα: "There were many empty seats. I think the airline could have done better to spread people out into unused seats. I eventually asked to move myself but people in the middle rows had already moved to take up four seats."
Πλεονεκτήματα: "Price price and price!"
Μειονεκτήματα: "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
Πλεονεκτήματα: "They have taken care of me like no other airlines do this days, always with a smile, lots of movies to watch from all over the world"
Πλεονεκτήματα: "Hostesses are well trained ans hospitable . Landing was very smooth"
Μειονεκτήματα: "Taxing upon leaving Beijing took long time ! Delayed the departure !"
Μειονεκτήματα: "Flies on plane. Tv screens not working. Food not appetizing. "Out of wine"."
Πλεονεκτήματα: "Trip was comfortable Ticket prices excellent"
Μειονεκτήματα: "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
Μειονεκτήματα: "Boarding was delayed multiple times and not properly done Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
Μειονεκτήματα: "FA should speak English better"
Πλεονεκτήματα: "Delayed flight but they did a excellent job at getting me to a earlier flight and bump up to gold seating"
Μειονεκτήματα: "Need customer service training. When talking to customers ....need to look at then and acknowledge their exists. The cs grabs your passport And doesn't even care about you to smile and say hi."
Μειονεκτήματα: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Πλεονεκτήματα: "Space in business class"
Μειονεκτήματα: "Cabin appointment not impressive."
Μειονεκτήματα: "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."
Πλεονεκτήματα: "Food on PKG to JFK was very good, staff on planes were nice and efficient. Lounge in PKG was roomy and not overloaded, but food was weak. The 6 across lie flat worked good for me, not as roomy as the 4 across in some competitors but for the price was very good. I would do it all again gladly if I knew they fixed the airport - but how would you know and how could you believe them."
Μειονεκτήματα: "Most important AVOID Beijing for transfer. 1.5 Hours on line, open unchanneled line with cut ins and it might be 2 hours if we were not a typical couple who walked past it not believing there could be sucha large line for merely doing and international transfer. This is of course after a long long walk with minimal signage. Good thing I scheduled a 4 hour layover - it became a 2 hour stand over. A horror. If I book that again I my wife may divorce me."
Μειονεκτήματα: "Everything are so bad. My luggages were damages. I will never go on Air China again."
Μειονεκτήματα: "Entertainment system mostly included Chinese movies and TV shows and almost none in English which makes no sense."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Crew barely speaks English, they were all over Chinese and anyone else was like second class citizens."
Μειονεκτήματα: "I missed my first flight due to heavy fog in Nanchang and the highways were closed, so when I arrived, they wanted to charge my $2000 to change all of my flights. After 2 hours of excruciating battle, they agreed to let me buy another flight to beijing for $400 and I could meet my originally scheduled 2nd flight to the USA. USA airlines would NEVER charge this outrageous price if a flight was missed to to being out of my control. Will never fly Air china again."
Πλεονεκτήματα: "Movie selection and food was OK"
Μειονεκτήματα: "Flight delayed for four hours because of "weather in Houston". 14 hour flight could have taken off on time and thunderstorms were over well before we got there. Missed out connecting domestic flight and stuck overnight in Houston with no good or hotel vouchers offered."
Πλεονεκτήματα: "Wonderful Flight I look forward to using Air China again!"
Πλεονεκτήματα: "Great Service Great Flight."
Μειονεκτήματα: "No food for purchase. Rude service, lots of rules on board. Small movie selection."
Μειονεκτήματα: "Delay, bad food, no entertainment."
Πλεονεκτήματα: "Seat entertainment, food, cabin staff"
Μειονεκτήματα: "customer service on ground was weak."
Πλεονεκτήματα: "There was nothing special about the flight"
Μειονεκτήματα: "It was late taking off from Beijing and the ground crew did not inform the passengers what was going on. The food was mediocre, there was no breakfast and the video/monitor attached to my seat did not work!!!!"