Πλεονεκτήματα: "Flight was excellent crew awesome."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Πλεονεκτήματα: "Crew was amazing"
Μειονεκτήματα: "Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!"
Πλεονεκτήματα: "Lounges are good"
Μειονεκτήματα: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Πλεονεκτήματα: "Food was unusually good for airplane food"
Μειονεκτήματα: "Leg room"
Μειονεκτήματα: "Our luggage was lost and the flight was 1.5 hours late."
Πλεονεκτήματα: "Everything went smoothly and I was very pleased with flight experience from beginning to end"
Πλεονεκτήματα: "Crew and airline was fine"
Μειονεκτήματα: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Πλεονεκτήματα: "Seats were nice"
Μειονεκτήματα: "Complementary water... It was a decently long fly not to offer anything."
Πλεονεκτήματα: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."
Μειονεκτήματα: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Μειονεκτήματα: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"
Πλεονεκτήματα: "Crew professionalism and on-schedule."
Μειονεκτήματα: "Luggage drop off took a while to complete."
Πλεονεκτήματα: "I am very glad BA have bought their food service back from the brink. A big improvement."
Μειονεκτήματα: "Carrier was small. Crew could have been more helpful and courteous."
Πλεονεκτήματα: "polite crew"
Μειονεκτήματα: "old plane, old entertainment systems, no updates"
Πλεονεκτήματα: "Much more space than on American Airlines,"
Μειονεκτήματα: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."
Πλεονεκτήματα: "Flight staff was very nice"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Boarding clerk was excellent. He was very helpful"
Μειονεκτήματα: "Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript."
Μειονεκτήματα: "Old plane both ways, small seat no electric outlets just all round old"
Μειονεκτήματα: "Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags."
Μειονεκτήματα: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Μειονεκτήματα: "Missed connection due to delays on previous flight"
Πλεονεκτήματα: "Welcoming crew"
Μειονεκτήματα: "Too warm, one of the seats did not recline fully, very poor choice of entertainment"
Μειονεκτήματα: "food was not good."
Πλεονεκτήματα: "Great crew, and delicious food! The seats were not bad either."
Μειονεκτήματα: "The entertainment system was outdated."
Μειονεκτήματα: "Food was terrible. Make sure you buy food before your board. Business class seats are too narrow and you can extend out properly because the leg area turns sharply. The TVs must be 20 years old on the plane."
Πλεονεκτήματα: "Chair room"
Μειονεκτήματα: "No free food"
Πλεονεκτήματα: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Μειονεκτήματα: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Everyone was awesome"
Μειονεκτήματα: "The staff was awesome"
Πλεονεκτήματα: "Excellent service. Condition of the airplane"
Μειονεκτήματα: "Boarding process a little chaotic."
Πλεονεκτήματα: "Comfortable leg room"
Μειονεκτήματα: "Did not offer drinks frequent enough"
Μειονεκτήματα: "Long delay on a intention flight"
Μειονεκτήματα: "Plane was late boarding, updates were not prompt."
Πλεονεκτήματα: "No complaints."
Πλεονεκτήματα: "Crew is very nice"
Μειονεκτήματα: "Seats are pretty small"
Πλεονεκτήματα: "No complaints with anything, very average."
Μειονεκτήματα: "Flight overbooked, but compensated for that."
Πλεονεκτήματα: "I liked really everything about this trip, especially the fact I was given the wheel chair assistance from the moment of my arrival at Heathrow Airport as I was promised. Thank you, this time you did a good job. Gloria Tanton"
Μειονεκτήματα: "I did not like the lack or wheel chair assistance I was given on my trip to London, then Bologna on December 28/16. I had to wait a long time, about one hour before I got some assistance to my flight to Bologna, unfortunately no organization on the part of British Airways. Gloria Tanton"
Πλεονεκτήματα: "Great flight - on time and right price!"
Πλεονεκτήματα: "Punctuality"
Μειονεκτήματα: "I bought an extra piece of laugagge and I had problems on both check in processes because I wasn't shown on the system."
Μειονεκτήματα: "Too much Indian based food....too much curry....."
Πλεονεκτήματα: "same service from AA"
Μειονεκτήματα: "Chairs"
Μειονεκτήματα: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."
Πλεονεκτήματα: "The flight was nice and short, the few was courteous and helpful. All as expected."
Μειονεκτήματα: "This was really a bare-bone flight. They did serve a drink and peanuts, but it was a lunch time flight so one would expect at least some food. Heathrow was busy so went into a holding pattern which added time and some passengers became worried about their connections. Upon landing they mixed up baggage pickup and we had to wait a long time running between two conveyor belts looking for it."
Πλεονεκτήματα: "Easy boarding"
Μειονεκτήματα: "Not as friendly as I hoped"
Πλεονεκτήματα: "We eventually left."
Μειονεκτήματα: "EVERYTHING"
Πλεονεκτήματα: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Μειονεκτήματα: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Πλεονεκτήματα: "Crew was professional and accommodating, everything went smooth and quickly"
Πλεονεκτήματα: "Comfy seat, great entertainment options"
Πλεονεκτήματα: "All"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "The crew was ok"
Μειονεκτήματα: "Be organized better."
Πλεονεκτήματα: "Nothing."
Μειονεκτήματα: "Flight was canceled. Ruined my plans and reason for flying."
Πλεονεκτήματα: "Entertainment is great."
Μειονεκτήματα: "Late and long flight, so bring your own food. Nothing to purchase"
Πλεονεκτήματα: "some what and it could be better"
Μειονεκτήματα: "the help you get from the crew and if they wouldn't make so many gate changes"
Μειονεκτήματα: "Flight was 90 min late due to mechanical issue. Missed next two flights, was rebooked in coach vs paid for first class."
Πλεονεκτήματα: "Comfortable"
Μειονεκτήματα: "May be legg more room, either I gain way or the seat are smaller. But I got home safe, so I will use you again."
Πλεονεκτήματα: "Plane was comfortable"
Μειονεκτήματα: "I was in row 11 had to put my bag at row 28"
Πλεονεκτήματα: "New plane layout was noticeably roomy."
Μειονεκτήματα: "Still old seats, butt very uncomfortable"
Πλεονεκτήματα: "Friendly staff made people feel safe even during turbulence."
Πλεονεκτήματα: "It was incident free."
Μειονεκτήματα: "I can't comment on food. I didn't get any."
Πλεονεκτήματα: "The crew on this flight was excellent."
Μειονεκτήματα: "For the fourth flight in a row with American the flight was late. I guess you don’t want to be in a hurry with this airline and have a long layover if you are connecting."
Πλεονεκτήματα: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Μειονεκτήματα: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "The staff was welcoming and it felt good!"
Μειονεκτήματα: "Gates are unorganized and crowded"
Πλεονεκτήματα: "Great crew, good food served several times. Entertainment was very flexible."
Πλεονεκτήματα: "On-bard snacks and service"
Μειονεκτήματα: "The entertainment screens did not work in my seat and my wife's seat."
Πλεονεκτήματα: "The comfort seats"
Μειονεκτήματα: "Flight was oversold and that caused a delay of over 1 1/2hr."
Μειονεκτήματα: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Πλεονεκτήματα: "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Μειονεκτήματα: "Too much space in between meals provided and small portions."
Πλεονεκτήματα: "Good service friendly made sure I had morning coffee even though I was sleeping during service"
Πλεονεκτήματα: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Πλεονεκτήματα: "That we arrived safely and that the flight attendants were nice"
Μειονεκτήματα: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."
Πλεονεκτήματα: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Μειονεκτήματα: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Πλεονεκτήματα: "Crew were very efficient and kind."
Μειονεκτήματα: "It was very cold the entire flight."
Πλεονεκτήματα: "Early for arrival!! Love that!"
Πλεονεκτήματα: "Comfortable seats."
Μειονεκτήματα: "Internet slow to access."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Very cold on board"
Πλεονεκτήματα: "No problems-good flight."
Πλεονεκτήματα: "Good service, as efficient as possible"
Πλεονεκτήματα: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
Πλεονεκτήματα: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Μειονεκτήματα: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."
Πλεονεκτήματα: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Μειονεκτήματα: "I can't think of anything."
Πλεονεκτήματα: "Due to my missed connection, American booked me on the earliest flight to Dayton the next morning via United."
Μειονεκτήματα: "The United flight's aircraft was cannibalized for another flight as our plane was only slightly more than 1/2 full. Our later aircraft were cannibalized twice more, until we finally got a spare aircraft after a two hour delay."
Μειονεκτήματα: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Πλεονεκτήματα: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Μειονεκτήματα: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Μειονεκτήματα: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Πλεονεκτήματα: "overall best airline I flew, steve"
Πλεονεκτήματα: "Crew was friendly, food remarkably good for coach."
Μειονεκτήματα: "Seats were comfortable bu"
Πλεονεκτήματα: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Πλεονεκτήματα: "Most of the flight attendants were cheerful and helpful."
Μειονεκτήματα: "One flight attendant may have been under the weather - not cheerful nor helpful."