Πλεονεκτήματα: "Crew brilliant but seat very tight"
Μειονεκτήματα: "Boarding procedure slow and hectic"
Μειονεκτήματα: "Very long flight"
Πλεονεκτήματα: "Great flight"
Πλεονεκτήματα: "The seats were very comfortable"
Μειονεκτήματα: "The entertainment"
Πλεονεκτήματα: "Service was good. Flight attendants were friendly"
Μειονεκτήματα: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Μειονεκτήματα: "They lost my luggage and we barely made it to our connecting flight"
Πλεονεκτήματα: "The food was excellent, and the crew was nice"
Μειονεκτήματα: "There was a delay on the boarding and they didn't provide a reason."
Πλεονεκτήματα: "Plane didn't crash."
Μειονεκτήματα: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Μειονεκτήματα: "The seat and service."
Πλεονεκτήματα: "Good food, good drinks, good flight attendant crew"
Μειονεκτήματα: "Seats were not very comfortable. There were also no air vents"
Μειονεκτήματα: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Πλεονεκτήματα: "Crew were professional and friendly"
Μειονεκτήματα: "Small seats"
Πλεονεκτήματα: "Everything especially the food and the friendly stewardesses!N"
Πλεονεκτήματα: "Tout était impeccable."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "No entertainment on this flight"
Πλεονεκτήματα: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Μειονεκτήματα: "Can’t tell you anything- missed connection"
Μειονεκτήματα: "It was delayed and they didn't let me know till I got to San Francisco airport and they changed my flight with 2 stops"
Μειονεκτήματα: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Πλεονεκτήματα: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Friendly staff! Clean and comfortable!"
Μειονεκτήματα: "We sat in the back of the plane, so when we were served food and drinks, they had run out of items by the time they got to us."
Πλεονεκτήματα: "Great service from a super crew. On time."
Πλεονεκτήματα: "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
Μειονεκτήματα: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
Μειονεκτήματα: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Πλεονεκτήματα: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Πλεονεκτήματα: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Πλεονεκτήματα: "Crew was fantastic."
Πλεονεκτήματα: "Very efficient, clean and comfortable."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Smooth flight. Competent crew. Excellent service."
Πλεονεκτήματα: "Got me to Nuremberg"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "I was very frustrated with the booking service and had to change my flight but was unable to. Very very terrible experience and I would not recommend kayak to anyone"
Πλεονεκτήματα: "Not much. Pretty miserable round tip MCO-FRA-DXB-FRA-MCO."
Μειονεκτήματα: "747 Economy seating a nightmare. No leg room especially when the seat in front goes to full recline. Had to use reading glasses to see video screen. Entertainment selections limited compared to other airlines in the trans-Atlantic market. Food bland, borderline edible. Cabin crew just going through the motions. Not at all friendly. Won't fly Lufthansa again."
Πλεονεκτήματα: "I loved being upgraded to premium economy"
Μειονεκτήματα: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Πλεονεκτήματα: "Thank you for the great experience!"
Πλεονεκτήματα: "Very efficient service! Debarkation at MUC very fast and efficient for making it easy for connections to other flights. Nice crew!"
Πλεονεκτήματα: "Cleanliness. Crew members were up and doing. Very efficient."
Μειονεκτήματα: "Food needs an upgrade."
Πλεονεκτήματα: "Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board."
Μειονεκτήματα: "Boarding was a bit chaotic."
Πλεονεκτήματα: "It was wonderful"
Μειονεκτήματα: "Best booking app ever"
Μειονεκτήματα: "Free coffee"
Πλεονεκτήματα: "Brussels airport clearance was quite efficient"
Μειονεκτήματα: "Better instructions at the airport"
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Πλεονεκτήματα: "Brussels Airlines crew"
Πλεονεκτήματα: "It was ok"
Πλεονεκτήματα: "The ticket was affordable."
Μειονεκτήματα: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Πλεονεκτήματα: "Good movies."
Μειονεκτήματα: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Πλεονεκτήματα: "The flight attendants were wonderful and the movies and space for the kids was great!"
Πλεονεκτήματα: "Efficient and very nice crew"
Μειονεκτήματα: "90 minutes delay for departure from Brussels to Washington..."
Πλεονεκτήματα: "The crew at the gate as well as in the plane were tu nice and helpful."
Μειονεκτήματα: "Juste the toilet were not so clean and smelled very bad."
Πλεονεκτήματα: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Πλεονεκτήματα: "Food was better than average."
Μειονεκτήματα: "Boarding could be done more efficiently."
Πλεονεκτήματα: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Πλεονεκτήματα: "The crew were pleasant."
Μειονεκτήματα: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Πλεονεκτήματα: "Brussels Air was on time, attendants were courteous, plane was clean and in great condition. For a discount flight, it was great!"
Μειονεκτήματα: "Not enough space for my legs"
Μειονεκτήματα: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."
Μειονεκτήματα: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Πλεονεκτήματα: "Everything was fine"
Μειονεκτήματα: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Πλεονεκτήματα: "Crew was polite, but..."
Μειονεκτήματα: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Πλεονεκτήματα: "Punctual, clean plane, friendly service"
Μειονεκτήματα: "Everything was as expected. Full flight!"
Πλεονεκτήματα: "Airplane was clean and service was attentive. Food was good and served hot."
Πλεονεκτήματα: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Μειονεκτήματα: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Πλεονεκτήματα: "On time, good price, convenient, !"
Μειονεκτήματα: "Charge for coffee and water"
Πλεονεκτήματα: "The crew was polite"
Μειονεκτήματα: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."
Μειονεκτήματα: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Μειονεκτήματα: "Poor customer service."
Μειονεκτήματα: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Μειονεκτήματα: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Πλεονεκτήματα: "The team was nice, the flight took off on time and arrived a few minutes early"
Μειονεκτήματα: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Πλεονεκτήματα: "Flight departed on time and arrived early. Crew was accommodating and polite."
Μειονεκτήματα: "Food selection and quality are below average compared to other international economy class flights. Disappointed to find no vegetarian options."
Πλεονεκτήματα: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Πλεονεκτήματα: "A very full flight that was managed well. Staff were accommodating and pleasant."
Μειονεκτήματα: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Πλεονεκτήματα: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Μειονεκτήματα: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Πλεονεκτήματα: "Very nice people in the crew. Excellent entertainment equipment."
Μειονεκτήματα: "Chairs rather uncomfortable when upright in economy."
Μειονεκτήματα: "Everything is fine"
Πλεονεκτήματα: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Πλεονεκτήματα: "Good seats."
Μειονεκτήματα: "No infotainment screen."
Πλεονεκτήματα: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Μειονεκτήματα: "The food remains mediocre at best in the economy cabin."
Πλεονεκτήματα: "The plane was clean, the crew was friendly. Legroom was very good."
Μειονεκτήματα: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Πλεονεκτήματα: "leg space is quite big"
Μειονεκτήματα: "the food was poor - Cold Pasta salad"
Πλεονεκτήματα: "flight staff were very professional."
Μειονεκτήματα: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
Πλεονεκτήματα: "Food was good"
Μειονεκτήματα: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Μειονεκτήματα: "Seats had no cushioning on bottom or back"
Πλεονεκτήματα: "Friendly crew, good food"
Μειονεκτήματα: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."