Πλεονεκτήματα: "Lufthansa is a great airline."
Μειονεκτήματα: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Μειονεκτήματα: "I could put my seat down, the button wasn’t working.."
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Very rude crew, I asked for water and I was told to get and help myself"
Μειονεκτήματα: "Security in Frankfurt - long lines"
Πλεονεκτήματα: "Safety of aircraft"
Μειονεκτήματα: "Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them"
Πλεονεκτήματα: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Πλεονεκτήματα: "Organized, clean"
Μειονεκτήματα: "Kinder crew, better headphones"
Μειονεκτήματα: "My luggage did not make it"
Μειονεκτήματα: "Lufthansa lost my luggage. Still waiting in my hotel."
Πλεονεκτήματα: "The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive."
Μειονεκτήματα: "The entertainment system was very unresponsive. Sitting was really cramped."
Μειονεκτήματα: "Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff."
Πλεονεκτήματα: "Great staff and food"
Πλεονεκτήματα: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Πλεονεκτήματα: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Μειονεκτήματα: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Πλεονεκτήματα: "There was a mechanical problem with my flight from Berlin, so I missed my connection to Atlanta. The agent booked me another flight on another airline flying out of a different city. If you travel enough eventually things happen. The airline was responsive in fixing the problem."
Μειονεκτήματα: "The airline agent offered me a 10€ voucher to any where in the airport. While I was greatful, my time is worth more than 0.6€ an hour. An upgrade to Economy plus would have been better. There were 2 seats available."
Μειονεκτήματα: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Meal was good."
Μειονεκτήματα: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."
Πλεονεκτήματα: "Crew was hospitable and flight was clean."
Μειονεκτήματα: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Πλεονεκτήματα: "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Μειονεκτήματα: "The guy behind me coughing all over me. Not exactly your issue though."
Πλεονεκτήματα: "On time, no complaints"
Πλεονεκτήματα: "Great service. everything was on time, or early. overall pleasant experience."
Πλεονεκτήματα: "Travel time was good and easy travel"
Μειονεκτήματα: "Entertainment tv tapes"
Πλεονεκτήματα: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Μειονεκτήματα: "Nothing to say."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Me starting to get sick!"
Πλεονεκτήματα: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Μειονεκτήματα: "1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me."
Μειονεκτήματα: "The food is not tasty"
Πλεονεκτήματα: "The boarding process made it easy to find my seat and get settled in."
Μειονεκτήματα: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Πλεονεκτήματα: "food and service"
Μειονεκτήματα: "All good"
Πλεονεκτήματα: "We landed safely and weren't too delayed."
Μειονεκτήματα: "Food has not been good."
Μειονεκτήματα: "That better seats are so much more expensive."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "I have always wanted to travel with Lufthansa and will do so in future too. For my wife it was her first and she loved it."
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "Flight got canceled, everything was slow."
Μειονεκτήματα: "It took 90 (ninety!) minutes to get my suitcase at SFO. What a shitty, second-world airport. "Love" the crt tvs playing awfully low-quality "welcome to the US" videos. Way to showcase Silicon Valley's technical advances. Laughable."
Πλεονεκτήματα: "Lufthansa was really comfertable company, really good price and i'd so much."
Μειονεκτήματα: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Πλεονεκτήματα: "Overall great experience!"
Πλεονεκτήματα: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Μειονεκτήματα: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Πλεονεκτήματα: "Smooth boarding process"
Μειονεκτήματα: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Μειονεκτήματα: "Everything was fine"
Μειονεκτήματα: "Direct flights to and from South Africa to USA not via Middle East"
Πλεονεκτήματα: "We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall."
Μειονεκτήματα: "Wifi access"
Μειονεκτήματα: "Screen tv was not working.long flight with no tv it’s boring..."
Πλεονεκτήματα: "Onboard staff were very friendly."
Μειονεκτήματα: "Allow more room for taller passenger without extra cost"
Πλεονεκτήματα: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Μειονεκτήματα: "Delayed due to storms etc. Never ideal."
Πλεονεκτήματα: "Very friendly"
Μειονεκτήματα: "The food,."
Πλεονεκτήματα: "It was a short flight but everyone was proper and professional, as I like!"
Μειονεκτήματα: "Nothing really"
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Πλεονεκτήματα: "Regret I am overwhelmed with catch-up. Number one was the price of the flight. Food was plentiful but average (less than that when compared with what we had just experienced in Italy), and service by phone was phenomenal, given the special consideration of seating and menu details accorded to me."
Μειονεκτήματα: "Nothing. The flight was quick and boarding was easy"
Πλεονεκτήματα: "I liked that they had a veggie option for food for dinner service."
Μειονεκτήματα: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Πλεονεκτήματα: "It was short and fine"
Πλεονεκτήματα: "Texting about lost bag, fast information"
Μειονεκτήματα: "There not enough time for right connections if always delayed, bags are not at the destinatiion, no drinking water without ovepriced purchase on the plane from London to Prague,"
Μειονεκτήματα: "Delays and overbooked flights"
Πλεονεκτήματα: "It was a very short flight, so no discomfort to speak of. Boarding was easy and crew was cheerful."
Μειονεκτήματα: "Even on a short flight, I don’t think you should have to pay for water!"
Μειονεκτήματα: "No complimentary drinks, not even water."
Πλεονεκτήματα: "Nice plane and nice staff"
Μειονεκτήματα: "No free water or coffee? Absurd."
Μειονεκτήματα: "Flight canceled want able to rebook"
Μειονεκτήματα: "We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us."
Πλεονεκτήματα: "Glass of wine"
Μειονεκτήματα: "Old plane - good horrible no are room"
Πλεονεκτήματα: "comfort of seats, staff"
Πλεονεκτήματα: "My flight was changed from Philadelphia to London"
Μειονεκτήματα: "Little leg space"
Μειονεκτήματα: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Πλεονεκτήματα: "The crew was ON TOP OF IT."
Πλεονεκτήματα: "flight attendants were pleasant"
Μειονεκτήματα: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."
Πλεονεκτήματα: "Many entertainment options, food was tasty."
Μειονεκτήματα: "Movie options were not new releases"
Πλεονεκτήματα: "The service was great"
Πλεονεκτήματα: "Service is great"
Μειονεκτήματα: "The boarding could be more organized. In New York they boarded the first class ok but the others they just told everyone to come up. W it was not done row by row. The breakfast coming back was horrible. Other than that great."
Μειονεκτήματα: "boarding with bus instead of sleeve"
Μειονεκτήματα: "Middle seat, very cramped and I'm short"
Πλεονεκτήματα: "Crew was so professional and friendly Plane up to date and comfortable Food was good"
Μειονεκτήματα: "flight was cancelled and they abandoned us"
Μειονεκτήματα: "Paying for everything. Only 2 toilets for entire economy section"
Πλεονεκτήματα: "Arriving safely."
Μειονεκτήματα: "The temperature was annoyingly hot on board."
Μειονεκτήματα: "Boarding by steps, being charged for coffee when all other airlines provide it as complimentary service. morning snack would have been nice. The head flight attendant have a heavy Italian accent and spoke English so fast he couldn't be understood."
Πλεονεκτήματα: "Economy class is for THIRD world citizens"
Πλεονεκτήματα: "Good service! Nice seats !! Good flight over all!!!"
Πλεονεκτήματα: "Not a dang thing."
Πλεονεκτήματα: "Short Connection and good service."
Πλεονεκτήματα: "Food was good. Crew was great. Plane was good."
Μειονεκτήματα: "In seat TV was barely operable."
Πλεονεκτήματα: "Food Movie selection Flight attendants"
Μειονεκτήματα: "Nothing: everything was beyond expectations"
Πλεονεκτήματα: "On time. Very friendly, helpful staff. Decent food"
Πλεονεκτήματα: "solid experience with on time performance"
Μειονεκτήματα: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Πλεονεκτήματα: "No crying babies on the plane."
Μειονεκτήματα: "Uncomfortable seating. Business class was taken much better care of than economy was. Crew tried to be cheerful, but I was supposed to start the second leg at 6:30 pm (approximately), and i had to change flights, got on that plane at about 12:30 am and got into Heathrow late, missed my next connection to Prague, causing more problems when I got to Prague. Not even an "I'm sorry for the delay" from crew or ground staff. Everyone seemed overworked."