Πλεονεκτήματα: "Great crew"
Πλεονεκτήματα: "The crew is nice"
Μειονεκτήματα: "Boarding was horrible."
Πλεονεκτήματα: "Crew was awesome"
Πλεονεκτήματα: "The crew was amazing and seats were comfortable"
Πλεονεκτήματα: "The flight was on time!"
Μειονεκτήματα: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Πλεονεκτήματα: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Μειονεκτήματα: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Πλεονεκτήματα: "The crew was amazing! They were all so nice and helpful"
Μειονεκτήματα: "The WiFi didn’t work"
Μειονεκτήματα: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Μειονεκτήματα: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Πλεονεκτήματα: "The crew"
Μειονεκτήματα: "One free beer"
Μειονεκτήματα: "The coffee could’ve tasted better."
Μειονεκτήματα: "Todo excelente!!!gracias!!!"
Πλεονεκτήματα: "The entertainment system was good and they had free text messaging through the plane’s wifi network."
Μειονεκτήματα: "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
Μειονεκτήματα: "Slow WiFi"
Πλεονεκτήματα: "Great service!"
Μειονεκτήματα: "The food not so much breadddd"
Πλεονεκτήματα: "Food &entertainment"
Μειονεκτήματα: "Mechanical problems flight delayed 2 1/2 hours"
Μειονεκτήματα: "Crew at the gate made us return to get our immigration forms without our boarding passes. This forced us to miss the connecting flight to detroit and delay our arrival by 7 hours. Awful experience."
Πλεονεκτήματα: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Μειονεκτήματα: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Μειονεκτήματα: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Μειονεκτήματα: "Was a little bit hot"
Πλεονεκτήματα: "Comfort and snack was good."
Μειονεκτήματα: "All ok."
Πλεονεκτήματα: "It was water or water no soft drinks"
Μειονεκτήματα: "Only water"
Πλεονεκτήματα: "Nice crew. Comfortable seats."
Μειονεκτήματα: "Peanuts and water was “snack”"
Πλεονεκτήματα: "Comfortable seats and good choices of movies."
Μειονεκτήματα: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."
Πλεονεκτήματα: "There was nothing I liked about this flight."
Μειονεκτήματα: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Μειονεκτήματα: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "Getting off the plane"
Μειονεκτήματα: "This flight was fine compared to the first"
Μειονεκτήματα: "The customer service and the strict nonsense rules"
Πλεονεκτήματα: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Μειονεκτήματα: "They wouldn't deal with any flight changes."
Πλεονεκτήματα: "The crew was amazingly helpful!"
Πλεονεκτήματα: "Entertainment was good."
Μειονεκτήματα: "The crew was very rude."
Πλεονεκτήματα: "The staff is very friendly. Most pleasant airline I've flown with."
Μειονεκτήματα: "Flight was late by almost 2 hours!!!"
Πλεονεκτήματα: "We were delayed one hour in Mexico city but when we were in flight the crew definetly made up for it. The crew served us a great meal with drinks of choice as quick as possible followed by a hot cup of coffee cookies and kept coming around to check if we needed any thing els. Way to turn things around Delta."
Πλεονεκτήματα: "I liked watching movies."
Μειονεκτήματα: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"
Πλεονεκτήματα: "Everything went wonderful. Excellent crew"
Μειονεκτήματα: "No problems"
Πλεονεκτήματα: "The help desk personnel was friendly."
Μειονεκτήματα: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Πλεονεκτήματα: "Very nice do to Delta employees."
Πλεονεκτήματα: "Flight took off and landed on time"
Πλεονεκτήματα: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Μειονεκτήματα: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Nice people"
Μειονεκτήματα: "Some games for kids"
Μειονεκτήματα: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Πλεονεκτήματα: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Μειονεκτήματα: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Πλεονεκτήματα: "Crew was great"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Service and crew"
Μειονεκτήματα: "All good"
Μειονεκτήματα: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Μειονεκτήματα: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Μειονεκτήματα: "food screens"
Μειονεκτήματα: "Business class had economy seats which is not what you expect especially for an overnight flight"
Μειονεκτήματα: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"
Μειονεκτήματα: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Μειονεκτήματα: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Πλεονεκτήματα: "The service was fast. The employees were kind."
Πλεονεκτήματα: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Πλεονεκτήματα: "The plane was nearly empty, so there was a lot of space to spread out. The entertainment options were almost limitless and the food was plentiful and tasty."
Μειονεκτήματα: "Since it was an overnight flight, I planned on sleeping, however, it seemed the flight attendants were coming through all the time. While I appreciated dinner and breakfast, it really wasn't necessary for that time of day and the length of flight. I also tried to upgrade and even though the premium economy clear was almost empty, they did not accept my bid. I would have understood if the flight was full but it wasn't. I'm not sure why they wouldn't want the extra money from me?"
Πλεονεκτήματα: "Crew was extremely warm and friendly."
Μειονεκτήματα: "Movie/TV selection could be wider/better"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Sounds in TV doesn’t work"
Πλεονεκτήματα: "everything - especially the way they treat their customers."
Πλεονεκτήματα: "food and service"
Μειονεκτήματα: "All good"
Μειονεκτήματα: "The seats were uncomfortable."
Πλεονεκτήματα: "The crew was nice enough and the food was ok. Crew was great and served water and juice so many times during the flight! That was really good!"
Μειονεκτήματα: "Movie selection was old and many movies aren't of interest. I tried to purchase something on the plane and the card reader didn't work. Lufthansa should update those card readers! Seats are becoming smaller and thinner which means more uncomfortable than they were already."
Πλεονεκτήματα: "excellent service of crew."
Μειονεκτήματα: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Πλεονεκτήματα: "Leg room is superior!"
Πλεονεκτήματα: "Quick and easy in all aspects"
Πλεονεκτήματα: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Μειονεκτήματα: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Πλεονεκτήματα: "Terrific staff, efficient process"
Μειονεκτήματα: "Bathrooms weren't working"
Πλεονεκτήματα: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Μειονεκτήματα: "I do not like the big metal boxes that take away your leg room."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Excellent service and attentive crew. Food was good and arrived on time."
Πλεονεκτήματα: "The customer service from the crew. The airplane, entertainment unit and options."
Μειονεκτήματα: "Low quality food."
Μειονεκτήματα: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."
Πλεονεκτήματα: "Taking off was good"
Μειονεκτήματα: "Landing was a little bit stressful. But still ok."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Staff was very attentive and friendly."
Μειονεκτήματα: "Seating very cramped for a tall person. Tight squeeze!"
Πλεονεκτήματα: "I loved everything."
Πλεονεκτήματα: "excellent seats, service, food, entertainment."
Πλεονεκτήματα: "Quick flight, efficient boarding."
Μειονεκτήματα: "Seats weren't very comfortable, but it was a short flight. Our layover was too short and our passport verification process almost made us miss our flight."