Πλεονεκτήματα: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Μειονεκτήματα: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Μειονεκτήματα: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Μειονεκτήματα: "Don’t loose the luggage"
Μειονεκτήματα: "Maybe the entertainment choices"
Πλεονεκτήματα: "The ticket was affordable."
Μειονεκτήματα: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Μειονεκτήματα: "Water could have been served complementary"
Πλεονεκτήματα: "Efficient and very nice crew"
Μειονεκτήματα: "90 minutes delay for departure from Brussels to Washington..."
Πλεονεκτήματα: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Μειονεκτήματα: "Better boarding process"
Πλεονεκτήματα: "Seats were fairly comfortable with decent leg room."
Μειονεκτήματα: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Μειονεκτήματα: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Μειονεκτήματα: "poor customer service."
Πλεονεκτήματα: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Μειονεκτήματα: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Μειονεκτήματα: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"
Πλεονεκτήματα: "Helpful services."
Πλεονεκτήματα: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Πλεονεκτήματα: "Brussels Air was on time, attendants were courteous, plane was clean and in great condition. For a discount flight, it was great!"
Πλεονεκτήματα: "Quick, easy, friendly."
Μειονεκτήματα: "No entertainment but it was a short flight"
Μειονεκτήματα: "the fact I bought a new ticket"
Πλεονεκτήματα: "Film selection"
Μειονεκτήματα: "Food was disgusting"
Πλεονεκτήματα: "We loved the movie."
Πλεονεκτήματα: "The only thing I liked was that I landed safely in Brussels."
Μειονεκτήματα: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Πλεονεκτήματα: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Μειονεκτήματα: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Μειονεκτήματα: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Μειονεκτήματα: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Μειονεκτήματα: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Πλεονεκτήματα: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Μειονεκτήματα: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Πλεονεκτήματα: "Clean and somewhat comfortable"
Μειονεκτήματα: "Delayed and JFK wasn't ready for us. So more delay"
Μειονεκτήματα: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Πλεονεκτήματα: "Flight crew was great, service was excellent."
Μειονεκτήματα: "Flight was very cold."
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Πλεονεκτήματα: "Flight departed on time and arrived early. Crew was accommodating and polite."
Μειονεκτήματα: "Food selection and quality are below average compared to other international economy class flights. Disappointed to find no vegetarian options."
Πλεονεκτήματα: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Πλεονεκτήματα: "Everything about the airline"
Πλεονεκτήματα: "The crew seemed nice"
Μειονεκτήματα: "none really, it was fine."
Πλεονεκτήματα: "The service was very very professional"
Πλεονεκτήματα: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Πλεονεκτήματα: "Clean, professional and great meal!"
Μειονεκτήματα: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Πλεονεκτήματα: "flight staff were very professional."
Πλεονεκτήματα: "Tons of food"
Μειονεκτήματα: "Terrible in flight entertainment selection"
Πλεονεκτήματα: "Friendly crew, good food"
Μειονεκτήματα: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Μειονεκτήματα: "All of it. Missed an event because of their delay. An event I paid for."
Μειονεκτήματα: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Μειονεκτήματα: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."