Μειονεκτήματα: "In flight entertainment was broken"
Μειονεκτήματα: "Exit row seats are too small."
Πλεονεκτήματα: "Customer service was excellent, flight was on time."
Μειονεκτήματα: "Nothing for this flight."
Πλεονεκτήματα: "This flight was fine"
Μειονεκτήματα: "A bit too much taxiing but that's understandable at least"
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Πλεονεκτήματα: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Μειονεκτήματα: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Customer service was excellent"
Μειονεκτήματα: "Great service always"
Μειονεκτήματα: "The terrible communication for delays and boarding."
Πλεονεκτήματα: "The crew was fine"
Μειονεκτήματα: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Πλεονεκτήματα: "The coffee was hot?"
Μειονεκτήματα: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Πλεονεκτήματα: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."
Μειονεκτήματα: "Flight delayed over 2 1/2 hrs causing missed meetings"
Πλεονεκτήματα: "Trip went smoothly"
Πλεονεκτήματα: "Arrived on time"
Μειονεκτήματα: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Μειονεκτήματα: "Delayed more than 2 hours"
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Πλεονεκτήματα: "Nice crew, short flight"
Μειονεκτήματα: "Delayed 43 minutes"
Πλεονεκτήματα: "Couldn't get own crew closed gate and would not open door."
Μειονεκτήματα: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Μειονεκτήματα: "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Great service in first class"
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Πλεονεκτήματα: "Had no problems. Everything went smoothly thank God."
Πλεονεκτήματα: "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
Μειονεκτήματα: "I was a little surprised at the size of the snack (small) at the end."
Μειονεκτήματα: "Flight was overbooked"
Μειονεκτήματα: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Lots of good movies"
Μειονεκτήματα: "Less than average legroom for an international flight."
Μειονεκτήματα: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Μειονεκτήματα: "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."
Πλεονεκτήματα: "I did not have a seat! Waiting for people to give up their seats!"
Πλεονεκτήματα: "Flight from CLT to CDG was excellent surprising amount of room in economy, modern plane with usb power and good IFE. Service was excellent but plane was only half full."
Μειονεκτήματα: "Flight from CDG to ORD was awful. Dated 767 that American Airlines should be embarrassed by. No Wifi, IFE was a few screens suspended from above, overhead compartments couldn't fit standard size roller board bag, which makes no sense."
Πλεονεκτήματα: "Friendly customer service, good snacks."
Μειονεκτήματα: "No negative actions or interactions."
Πλεονεκτήματα: "It was all good.it was"
Πλεονεκτήματα: "On time, upgraded at Dallas"
Μειονεκτήματα: "Flight was delayed two hours then canceled."
Πλεονεκτήματα: "Great crew. Everything was on time."
Μειονεκτήματα: "An older plane without an entertainment screen"
Μειονεκτήματα: "Took off 30 mins late because of work form not being signed off???"
Πλεονεκτήματα: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Πλεονεκτήματα: "Treated like a person not a ticket"
Μειονεκτήματα: "Taking 48 hours to get home and it would have taken longer if I didn't insist on being put on standby. Being told it was probably "god's will" that my flightless canceled."
Πλεονεκτήματα: "The service in first class was excellent."
Μειονεκτήματα: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Μειονεκτήματα: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Πλεονεκτήματα: "Easy and efficient boarding"
Μειονεκτήματα: "Delayed flight No food/drink service offered"
Μειονεκτήματα: "First plane was newer, 2nd plane was older."
Πλεονεκτήματα: "The food and entertainment were great."
Μειονεκτήματα: "The flight could have been on time."
Πλεονεκτήματα: "The crew was very helpful."
Μειονεκτήματα: "It would be better if the checked-in luggage is included everytime we book our flight via air canada so it will be hustle free for all the passengers."
Πλεονεκτήματα: "Crew was amazing and flight was excellent"
Πλεονεκτήματα: "On time."
Πλεονεκτήματα: "They have the best blankets! I always get cold but the blankets are nice and thick. The entertainment system was easy to use with a wide variety to choose from. The seats are comfortable and easy to sleep in. Overall just a great comfortable trip!"
Πλεονεκτήματα: "Food was hot. Pleasant service"
Μειονεκτήματα: "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
Μειονεκτήματα: "Small plane, no room for cabin luggage"
Μειονεκτήματα: "Food was mediocre, I’d expect a bit more for the price paid."
Μειονεκτήματα: "Flight was late departing"
Μειονεκτήματα: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Πλεονεκτήματα: "I liked the staff on the flight. The flight had some nice"
Μειονεκτήματα: "I didn’t like the food options, Air Canada used to have tasty food!"
Μειονεκτήματα: "The flight was delayed I had to wait for more than an hour"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "I liked the service on the flight. I was lucky to get two seats free. It was a comfortable ride."
Μειονεκτήματα: "This is the third trip with Air Canada and their time it was delayed. The entertainment app is very poor and annoying to use."
Πλεονεκτήματα: "Reasonable food"
Μειονεκτήματα: "One suitcase did not arrive. Not sure when will arrive"
Πλεονεκτήματα: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Πλεονεκτήματα: "Service food on time flights"
Μειονεκτήματα: "No movie for such a long flight."
Πλεονεκτήματα: "It flew from point a to b safely"
Μειονεκτήματα: "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
Μειονεκτήματα: "Flight was delayed one hour ."
Μειονεκτήματα: "The 2 hour delay."
Πλεονεκτήματα: "The flight attendant was excellent!"
Πλεονεκτήματα: "Easy flight good crew"
Μειονεκτήματα: "Lost our baggage"
Μειονεκτήματα: "Entertainment system is outdated and not functional"
Πλεονεκτήματα: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Μειονεκτήματα: "They didn't have enough room for my carry on so they forced me to hold it on my lap for the entire flight. When I asked if it could be checked, they said no. This was a big safety hazard which shouldn't be overlooked."
Μειονεκτήματα: "They lost our luggage and we didn't get it all back until about 7 days after we arrived! 7 Days!!!! Customer service was horrible and we were traveling with a small child."
Πλεονεκτήματα: "Direct flight."
Μειονεκτήματα: "Payable ''snacks'' on a 6 hour flight. Come on! Charge 20-30$ more on the ticket and serve a decent meal. Entertainment is lousy."
Πλεονεκτήματα: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Very accommodating with the seating, flights on time"
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "The flight got me there safe and sound"
Μειονεκτήματα: "I don't understand why I had to pay extra for seat selection when I booked the flight. I don't think this was explained at all. I think Air Canada can give a little bit more than a small cup of soda."
Πλεονεκτήματα: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Μειονεκτήματα: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."
Μειονεκτήματα: "Flight departing Toronto to Amsterdam was cancelled without adequate compensation. Flight was supposed to depart at 8:45. Was delayed repeatedly then cancelled at 11pm. Air canada wasn't able to get us a hotel voucher until 1:45 am and hotel check in at 2 am. Complete disruption of travel plans. Customer service at Toronto airport was terrible."
Μειονεκτήματα: "Being stranded in Toronto for 24 hours with Air Canada unwilling to rebook us on other carriers to get us home sooner. Given our prediction of the missed connection and request for rebooking before our first leg of travel, it was particularly irritating that they would not help us get home the most efficient way."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "I missed my flight because of traffic and they changed my flight free of charge."
Μειονεκτήματα: "I tried calling the airline while stuck in traffic and could not get through to anyone. The recording said it would be 30 minutes before someone would answer. DEPLORABLE!"
Πλεονεκτήματα: "Flight was on time. The landing was smooth, not bumpy."
Πλεονεκτήματα: "Nothing much, only the plane was clean"
Μειονεκτήματα: "Horrible food and service. Organization in boarding was poor."
Μειονεκτήματα: "Food was bad,"
Πλεονεκτήματα: "Entertainment was plentiful. Impressive library of movies."
Μειονεκτήματα: "The noodles for breakfast were way overcooked and tasted awful."
Πλεονεκτήματα: "Great to be home in time"
Μειονεκτήματα: "My checked luggage was opened. Lock missing and items missing. Toilets in the plane were clogged"
Μειονεκτήματα: "Not having to change airlines. If the 1st flight hadn't come in 40 minutes early, I might have missed my connection."
Μειονεκτήματα: "Ful flight and 2 small toilets."
Πλεονεκτήματα: "The premium plus seats are quite nice! Excellent movie selection too."
Πλεονεκτήματα: "Flight attendants were great (at least ours)."
Μειονεκτήματα: "Pilot slammed us down onto the tarmack when we arrived Newark."
Πλεονεκτήματα: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Πλεονεκτήματα: "Meals were decent."
Μειονεκτήματα: "Very late flight, seats bad"
Πλεονεκτήματα: "Crew really polite and nice"
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Crew were experienced, and worked preemptively to help a number of passengers with tight connections"
Πλεονεκτήματα: "Um......30 minutes early to destination"
Μειονεκτήματα: "Plane had food and crumbs all over the floor, seats had horrible leg room ( I am 6'5")"
Πλεονεκτήματα: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
Μειονεκτήματα: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Μειονεκτήματα: "entertainment was intermittent"
Μειονεκτήματα: "Ride was bumpy"
Πλεονεκτήματα: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "I almost missed my connecting flight because the immigration lines, the baggage claim wait, then recheck of bag, then through security clearance took over an hour to do."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Μειονεκτήματα: "No outlets or entertainment"
Πλεονεκτήματα: "The safe did a great job"
Μειονεκτήματα: "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
Πλεονεκτήματα: "Outstanding flight attendant, shorter than expected flight time"
Μειονεκτήματα: "That goofy wafer thing for a snack"
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Μειονεκτήματα: "Very limited free entertainment"
Πλεονεκτήματα: "Staff are friendly."
Μειονεκτήματα: "Very small space. The entertainment app is very slow for buffering. Quite frustrated when watching movies/TV."
Πλεονεκτήματα: "The staff was very nice."
Μειονεκτήματα: "I purchased two tickets and we weren't given seats next to each other."
Πλεονεκτήματα: "I like the television system"
Μειονεκτήματα: "No plug to charge my phone. Lame. But the flight was fine."
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Don't remember. Was asleep"
Μειονεκτήματα: "Plane seating was tight"
Μειονεκτήματα: "United flight attendants service attitudes still not much improved compare with other airlines"
Πλεονεκτήματα: "Pilot communicated everything"
Μειονεκτήματα: "Late takeoff"
Μειονεκτήματα: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Πλεονεκτήματα: "They got me there"
Μειονεκτήματα: "There were 20-30 empty seats in economy+ they wouldn't let anyone move into them wife and I sat apart with all their bad press how bout a little good will!?"
Μειονεκτήματα: "Getting bk to anchorage @midnight instead of the origibal time of 2:00 due to not having a fuckin pilot in new orleans"
Πλεονεκτήματα: "On time flights are a rarity these days. United pleasantly surprised us."
Μειονεκτήματα: "Had to sit on the tarmac for awhile. Overall though not too bad."
Πλεονεκτήματα: "Flight was smooth and no touriblence"
Πλεονεκτήματα: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Πλεονεκτήματα: "It was honestly peaceful, things ran smoothly, and it was a lot better than most flights I've been on."
Πλεονεκτήματα: "Super nice crew."
Πλεονεκτήματα: "Nice comfortable flight slept through the flight"
Μειονεκτήματα: "The delay of the flight"
Πλεονεκτήματα: "Econ Plus was nice. Flight was fine."
Μειονεκτήματα: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Μειονεκτήματα: "The fact that the person next to was in my seat as well"
Πλεονεκτήματα: "Attended to us constantly"
Μειονεκτήματα: "Everything was Great!"
Μειονεκτήματα: "Old equipment. Average service. Lumpy seat. Terrible food."
Πλεονεκτήματα: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"