Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Entertainment and food"
Πλεονεκτήματα: "Crew was nice, entertainment was excellent, seating just OK."
Μειονεκτήματα: "I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up."
Πλεονεκτήματα: "It didn't crash."
Μειονεκτήματα: "Food no screaming babies . Comfy seats and armrests,"
Πλεονεκτήματα: "Plane was super nice and new and crew was great!"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Crew was attentive and friendly."
Μειονεκτήματα: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Μειονεκτήματα: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."
Μειονεκτήματα: "food screens"
Πλεονεκτήματα: "The crew is amazing! We have comfort even in the economy class."
Πλεονεκτήματα: "All were OK."
Πλεονεκτήματα: "The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK."
Μειονεκτήματα: "The vegetarian meal was just fair. The plane was small and bathrooms options limited"
Πλεονεκτήματα: "I am always amazed how Lufthansa gets it right."
Μειονεκτήματα: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Πλεονεκτήματα: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Πλεονεκτήματα: "Business class for great price but I’m tall and not much extra legroom"
Πλεονεκτήματα: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Μειονεκτήματα: "Could not choose seats online,"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Very nice staff. Excellent entertainment options and food!"
Μειονεκτήματα: "Arm room was a bit cramped."
Μειονεκτήματα: "Air was stuffy."
Πλεονεκτήματα: "Crew. Meal good too."
Μειονεκτήματα: "Bus rides to aircraft at Frankfurt"
Μειονεκτήματα: "Food on flight Detroit - Frankfurt was terrible."
Μειονεκτήματα: "professionalist from the whole crew"
Πλεονεκτήματα: "Food was good. Flight was on time, everything went smoothly"
Πλεονεκτήματα: "All good - flight, service all great!!!"
Πλεονεκτήματα: "Good snacks"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Good customer service , friendly crew, clean plane. I always travel with Lufthansa to Europe and back because I like their professional and friendly crews. They always do very good job."
Μειονεκτήματα: "Not much leg room for a tall guys like me."
Πλεονεκτήματα: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Πλεονεκτήματα: "We landed safely and weren't too delayed."
Μειονεκτήματα: "Food has not been good."
Πλεονεκτήματα: "Crew was good."
Μειονεκτήματα: "Not on time. Lost luggage."
Πλεονεκτήματα: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Πλεονεκτήματα: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Μειονεκτήματα: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Everything else"
Μειονεκτήματα: "Boarding was even more chaotic. No clear signs for premium economy."
Μειονεκτήματα: "Food not very good"
Πλεονεκτήματα: "I like the services"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "The service is good."
Μειονεκτήματα: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."
Πλεονεκτήματα: "Flight was on schedule, food was good."
Μειονεκτήματα: "Could add more to the entertainment list"
Μειονεκτήματα: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Πλεονεκτήματα: "Most all was good."
Μειονεκτήματα: "The kids screaming!"
Πλεονεκτήματα: "Crew was great and the plane was clean. Food and drinks were good."
Μειονεκτήματα: "Crew Service, food,"
Πλεονεκτήματα: "The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good."
Μειονεκτήματα: "I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again."
Μειονεκτήματα: "Stop losing my luggage and stop charging for food."
Πλεονεκτήματα: "Crew was very friendly"
Μειονεκτήματα: "It was 45 min late so that needs fixing"
Μειονεκτήματα: "The flight was cancelled."
Πλεονεκτήματα: "Treats and details"
Πλεονεκτήματα: "Entertainment was good."
Μειονεκτήματα: "The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight."
Μειονεκτήματα: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Μειονεκτήματα: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"
Πλεονεκτήματα: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Μειονεκτήματα: "Luggage did not make it to Warsaw"
Μειονεκτήματα: "Flight cancelled and we will miss Christmas Eve Dinner"
Μειονεκτήματα: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Πλεονεκτήματα: "New plane and good service"
Μειονεκτήματα: "Delayed 1.5 hours."
Πλεονεκτήματα: "Polite crew."
Μειονεκτήματα: "No power outlets. TV video was shaky. The audio jack did not work. Flight was delayed."
Πλεονεκτήματα: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Μειονεκτήματα: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Πλεονεκτήματα: "I liked that they had a veggie option for food for dinner service."
Μειονεκτήματα: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Μειονεκτήματα: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"
Πλεονεκτήματα: "Very room seats."
Μειονεκτήματα: "They even charge for water."
Μειονεκτήματα: "There was no food or movie"
Μειονεκτήματα: "The flight was 1+ hour late, but little information made available, including basic info like gate."
Πλεονεκτήματα: "Crew was hospitable"
Μειονεκτήματα: "Headphone jack in seat arm was inoperable . Seats were so cramped a fellow passenger who was taller seated on the aisle was moved."
Πλεονεκτήματα: "flight OK. Palermo airport dreadful"
Μειονεκτήματα: "BA told us we could manage alone as a disabled traveller. Then when we tried to go through control they sent us somewhere different and said we couldn't go through as not reiustered disabled!! We had to register and be accompanied. Admittedly the red cross lady was excellent but we then got nothing to eat and felt like criminals. They said this was Italian law. It isn't We've been to Italy dozens of times with no problems. It needs fixing!!!!"
Πλεονεκτήματα: "The flight and everything associated with it. Food, crew etc"
Μειονεκτήματα: "Customer services failed me"
Πλεονεκτήματα: "The crew The nice and friendly staff at the airport"
Μειονεκτήματα: "Assigning one luggage per traveller"
Πλεονεκτήματα: "The airline attendants were very nice and helpful. I had to stow my backpack in the overhead since I was sitting in a front seat with no underseat storage. The flight attendant was very helpful in finding a storage place for me near my seat since I was unable to find a place that wasn't towards the rear of the plane. I've always enjoyed flying with British Airways. Always first class service no matter where you sit."
Μειονεκτήματα: "I have no complaints about my flight."
Πλεονεκτήματα: "Nice, smooth flight, no complaints."
Πλεονεκτήματα: "Fast boarding"
Μειονεκτήματα: "No snack for the flight"
Μειονεκτήματα: "Our bags were lost. Only water was offered."
Πλεονεκτήματα: "The flight left on time and the flight attendants were attentive and helpful."
Μειονεκτήματα: "boarding with bus instead of sleeve"
Πλεονεκτήματα: "Great service and helpful staff Coffee was fresh filter coffee"
Πλεονεκτήματα: "Safe flight"
Μειονεκτήματα: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Πλεονεκτήματα: "The entertainment selection and the friendly crew."
Μειονεκτήματα: "The seats on the first flight were incredibly uncomfortable. There was no leg room, the aisles were incredibly narrow, and the seats were so close together that my neighbor and I bumped arms throughout the flight, and neither of us are large people. That was our first flight on BA and unfortunately it will probably be our last."
Πλεονεκτήματα: "The inflight entertainment was terrific The crew was friendly"
Μειονεκτήματα: "When we landed in London, we had to wait take a long bus ride to the terminal, and then we had the absolutely longer line for passport control in Heathrow. My seat didn't have enough leg room for my Feet and a small bag. The breakfast was just a granola bar"
Πλεονεκτήματα: "The in-flight service was great!"
Πλεονεκτήματα: "nothing to be noted"
Μειονεκτήματα: "late departure"
Πλεονεκτήματα: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Πλεονεκτήματα: "The entertainment and the service"
Μειονεκτήματα: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Πλεονεκτήματα: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Πλεονεκτήματα: "Professional service. On time departure, early arrival."
Πλεονεκτήματα: "Entertainment selection."
Μειονεκτήματα: "The air was stale. No circulation. It made me sick."
Πλεονεκτήματα: "Like the direct flight."
Μειονεκτήματα: "Didn't like the 2 hour layover."
Μειονεκτήματα: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation. Baggage was lost and did not make it to Bangalore"
Μειονεκτήματα: "Headphone jack was faulty"
Πλεονεκτήματα: "The staff was wonderful, very caring and courteous."
Πλεονεκτήματα: "Food was good. Crew was great. Plane was good."
Μειονεκτήματα: "In seat TV was barely operable."
Μειονεκτήματα: "Could not get on flight. Had to wait hours for an indirect flight."
Πλεονεκτήματα: "Fantastic flight with BA. Kind, helpful, & efficient staff!"
Η πτήση μας ήταν σήμερα 6:00πμ εχθες στης 10:30 μ.μ μας ενημέρωσαν πως η πτήση μας θα αναχωρούμε στις 7:30π.μ.Φτασαμε στο αεροδρόμιο στις 6.00πμ και η πτήση είναι αναχώρηση.Η απάντηση τους ήταν απλή χωρίς κανένα ενδιαφέρον πως έπρεπε να είστε εδώ 3 ώρες νωρίτερα.την επόμενη φορά που θα ταξιδέψετε με easy jet να μην ξεχάσετε να στήσετε σκηνή.Απλα τραγική.ετσι χάσαμε και την επόμενη μας πτήση από Αθήνα για Θεσσαλονίκη.
Μειονεκτήματα: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Πλεονεκτήματα: "Steal money!!!! You guys didn’t allow to bring our carryons in to airplane and was a little short, she forced us to pay for them and send to the big luggage. But when we was boarding there so many people with a bigger baggage!!! I can’t accept that !!!"
Μειονεκτήματα: "Flight not being delayed as usual"
Μειονεκτήματα: "Some attempt at better customer service"
Πλεονεκτήματα: "The cabin crew was very good. The check in process was tough but the representative was nice."
Μειονεκτήματα: "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."
Πλεονεκτήματα: "Fast boarding"
Μειονεκτήματα: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."
Πλεονεκτήματα: "the flight was ok"
Μειονεκτήματα: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"
Πλεονεκτήματα: "The crew was nice, and the flight was quick and painless."
Μειονεκτήματα: "The seats didn’t recline so it was a bit uncomfortable"
Μειονεκτήματα: "One of the crew before boarding was trash."
Πλεονεκτήματα: "Four hours of delay."
Πλεονεκτήματα: "The seats are small, but comfortable enough!"
Πλεονεκτήματα: "Roomy seats"
Μειονεκτήματα: "Not delay for 2 hours!!!!!"
Μειονεκτήματα: "More legroom than expected. Large fees for checked bags in my opinion."
Πλεονεκτήματα: "Absolutely nothing."
Μειονεκτήματα: "Our flight was 3 hours delayed, we had to throw away our backpacks because the the crew said we could not bring them on. They said throw them away or you have to stay in Portugal and can’t go to Madrid. We missed our connecting flight. Worst flying experience I’ve ever had! No one was apologetic."
Μειονεκτήματα: "Nothing at all."
Πλεονεκτήματα: "The crew was really nice and attentive to passengers."
Πλεονεκτήματα: "Everything right on time, good landing"
Πλεονεκτήματα: "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Πλεονεκτήματα: "Arrived on time."
Πλεονεκτήματα: "Fast flight"
Μειονεκτήματα: "Standing around 30 minutes in gate before boarding."
Μειονεκτήματα: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Μειονεκτήματα: "I didn’t like sitting at the gate for a long time without being told what the delay was all about. Also, the announcements were very hard to hear because they weren’t loud enough. That’s something that should not happen because people rely on the information you provide."
Πλεονεκτήματα: "On time and very well organized"
Μειονεκτήματα: "U have to pay for water"
Πλεονεκτήματα: "Flight from US got delayed and easyJet charged us full fare for next day flight."
Μειονεκτήματα: "Flight from US got delayed and easyJet charged us full fare for next day flight. Really bad services and policies. Should have gone British Airways."
Μειονεκτήματα: "Never again easyJet. rude staff at embarkation is London , made us pay for two hand bags when other passenger let go with two bags."
Μειονεκτήματα: "When you check in, you are asked to choose your seats. Every seating option comes with and additional charge of some sort, so your tickets are actually more expensive than you thought. Bait and switch!"
Πλεονεκτήματα: "Everything was good"
Πλεονεκτήματα: "The flight attendants kept us informed at all times"
Μειονεκτήματα: "Flight was delayed, flight attendant made an offensive joke to Greek people"
Μειονεκτήματα: "Per the airline, passengers are allowed 1 personal item such as a purse or computer bag PLUS 1 carry on that falls within size parameters. When my daughter and I went to board we, along with several other passengers were pulled aside. We were told that our personal item had to be placed into our carry on or we would need to pay Eu60 to check a bag each. There was not enough time before flight to get someone in charge to talk to so we paid to check 2 bags."
Μειονεκτήματα: "The name was wrong on the ticket and did not match the passport and we almost missed our flight having to wander all over the Zürich airport trying to figure out where to change the name on the ticket. The whole process was very disorganized and they charged me over Fr.100 to just change the name. They we’re not changing the sheets only the name. Very unprofessional"
Μειονεκτήματα: "I had to stuff my personal item in my suitcase. When the previous times I've flown easyJet I've always had a carry on and personal item"
Πλεονεκτήματα: "The crew was nice"
Μειονεκτήματα: "The gate being posted immediately as boarding began, with the flight a 10 minute walk away from the main waiting area. Tough to blame easyJet for the idiocy that is the LYS airport Terminal 1B though."
Πλεονεκτήματα: "We are from the US and haven’t traveled on easyJet before. Since it was new, and we are in our 60’s, it did take a little work getting all set up on the app to get boarding passes. Not much different from the airlines in the states I’d say."
Μειονεκτήματα: "Was a bit surprised about the limited size of the carryon. One just barely missed fitting in to the box that checks the size. When we got on the plane, it would have easily fit. Not so happy about having to spend another 45 euros for the bag. But on a positive note, I did get a text that the bags was going to be on Belt 3 which was nice. And it was in English too."
Πλεονεκτήματα: "I like the ease of this airline"
Μειονεκτήματα: "It was late almost lost my connection"
Μειονεκτήματα: "You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all."
Πλεονεκτήματα: "I got what I expected"
Μειονεκτήματα: "I dont have any complain"
Πλεονεκτήματα: "Nice staff. Flight left and arrived on time. Great experience"
Μειονεκτήματα: "I didn't like that there was only an allowance of 1 carry on bag and need to pay for a purse or backpack. The universal carry on policy is a carry on suitcase and a purse or something small you can fit under your seat. I think that information should be told to customers before they buy their tickets since this goes against what most people know about the carry on policy."
Πλεονεκτήματα: "Always fly wel on easyjet!"
Μειονεκτήματα: "Updates saying flight delayed 1hr, then 22hrs, no-one at kiosks/bag drop can advise or check on flight....wait for customer service ...to be told flight is ontime & we had to run the length of the terminal. Otherwise ok."
Πλεονεκτήματα: "It went fine. Did not have food though."
Πλεονεκτήματα: "We were delayed but the flight was pleasant and they kept us in the know. Very important. Staff was friendly and courteous on our short flight. Checking in and the bag collect all went easily. If fly them again."
Μειονεκτήματα: "Keep an eye on costs. You pay for everything. So be aware. But it was not an issue."
Πλεονεκτήματα: "Everyone was so nice and friendly....lovely!!"
Πλεονεκτήματα: "The price. The flight attendants were nice."
Μειονεκτήματα: "The qualifier service was terrible. My sister was asked to put her handbag in my carryon because she wouldn't have that and a small suitcase. There were plenty of other people who had both but we were singled out. The comfortability of he flight wasn't good. There wasn't any entertainment option either. Won't ever fly easyJet again."
Πλεονεκτήματα: "The crew were very helpful. Also I enjoyed my seating arrangements."